Had them out in Spring 2021 to install five heads on two condensers in a residential home. They…read morewere the 5th company I had out to give an estimate. In the beginning, I was clueless, but as I learned and researched the proposals I was receiving, I had narrowed down on the solution I was looking for. I knew the location and size of heads, the condensers, distances, and\ even the model numbers for each manufacturer (Daikin, Mitsubishi, LG, Fujitsu, and Carrier).
The more I learned, the sleazier the sales reps became; I had one rep from a local company, whose only business is installing mini-split systems, tell me he wasn't comfortable giving me the solution I wanted. After all, he must know what's best; this 20 something-year-old has an engineering degree(not that he measured anything) and worked for Mitsubishi before deciding to work for a local company selling mini-split AC systems. He came off condescending, sleazy, and unbelievable, and it didn't help that his solution came in over $33K and involved installing five separate outdoor condensers. Sorry, I don't want five outdoor units on the outside of my house, but apparently, unless I could convince him, change his mind, that was the solution I'd be requiring. It's not like I'm the client and I'm the one paying.
Back to American Heating and Cooling, Luckily, a co-worker overheard me talking about my search for an AC system home solution. He suggested American Heading and Cooling because they had installed a 3 to 1 system in his house, and his neighbor had suggested them. So, already I knew of 2 previous customers that gave them recommendations. The sales rep welcomed my input and solution; all the sales reps have vendor training; the sales rep for American Heating and Cooling was also an installer. After verifying some of my measurements, we worked on a solution that I was happy with, and later that day, he provided me with a couple of estimates. I went with a $23K solution, which was right in the middle price-wise, with my lowest coming in at $15K and highest being $33K.
I had to pay a third down to get scheduled, which I was a little worried about. The plan was for 1 crew to take 5 days; this meant between my wife and me, we had to clear up 5 days off. That was kind of a pain. Especially when they didn't show up the first day, now it would take 6 days, which we no longer have free. To my surprise, the next day, they showed up with three crews. It took the 3 crews 2 days and not 5 to install the units. The crews were very professional, efficient, and respectful of my house.
If there is one negative thing I could say about the work, it would be the electrician. I could have had an electrician install the breakers and run a line, but I relied on American Heating and Cooling do it. And 2 things about his work, one he left about a couple dozen staples on the floor, which anybody, even my pets, could have stepped on, and he knocked over a paint can the spilled and didn't clean it up or tell us. The electrician's work wasn't indicative of the crews that installed the AC units.
Afterward, they worked with me to complete and submit my rebate, which arrived about three months after the installation for the exact amount listed on the estimate.
I usually only do restaurant reviews, but I am happy to give American Heating and Cooling a positive review and recommendation.
