Robert was hired to re-clean our carpets after the previous attempt, made by someone local hired by the former owner, failed miserably. We had a dank smell throughout the house and every single baseboard was covered with pet fur that went at least 10 inches up the wall (which we cleaned ourselves prior to the second carpet cleaning). The agent responsible for ensuring that the home we just bought was perfect, clean and move-in ready handling the transaction said, "I am done messing around with this...I have the perfect guy to take care of this." Enter Robert and All-Pro Steam Clean...the carpet cleaning scientist.
Robert quickly diagnosed the problem, which was that the previous cleaning attempt used a low-quality machine, it over-saturated the carpets and we had a potential damp-mold problem, and the machine wasn't used properly, thus the wet fur spray decorating our baseboards and walls. He also noted that the stairs hadn't been cleaned...as they had no sign of the stair cleaning tool having been used on them...such a little Sherlock Holmes, he was. He then checked with his black-light, to confirm where there may also be pet pee stains. Fortunately, he found only two small spots...and the comfort I had knowing that the carpet was otherwise pet-stain free was incredibly comforting. Once Robert had fully diagnosed our carpets, he meticulously...and I mean METICULOUSLY and methodically cleaned every single inch with attentive precision. Robert is born to do something like this and I firmly believer, you will not find anyone better! Upon completion, I could not find a single pet hair anywhere on a baseboard or wall and our carpets looked beautiful! All the heavy traffic areas that were previously visible, perfectly matched the rest of the carpet.
As Robert was packing his truck and getting ready to go, I asked how dirty the carpets were. He showed me the water used to re-clean the carpets and it was disgusting. Robert kept saying..."this water should not be this dirty considering these carpets were already cleaned once."
While we are eventually going to rip out the carpet and put-in wood floors, I will hire Robert to maintain our carpets until the day they are no longer there. He is a master and I am forever a loyal fan of the work performed by he and his team. Thanks Robert! read more