Unprofessional. I called to get an estimate and agreed to move forward but when I gave him my…read moreaddress (I live in a large apartment complex) he said that he usually turns down jobs there because his hose will not extend far enough. I explained that I live in a first-floor unit close to the carport and believed it wouldn't be a problem. He said he would come by the following Monday to assess. However, he never called me or came by. I tried to follow-up and my voicemail was ignored. Completely unprofessional. If you want to turn down prospective customers because you can't be bothered to do your job, just say so.

I prepared my rooms for carpet cleaning , had an appointment all lined up and guess what happened?…read moreHe never showed not even a call until later in the evening when he said I scrambled my schedule and forgot about you. WTF! One and done...Seems like a pattern based on the reviews.

These guys were awesome! I hired them to clean every piece of upholstered furniture in my home…read more They came on time and exceeded my expectations! My furniture (mostly white!) looks brand new.. I would highly recommend them!

Got my carpet cleaned this morning. Very happy with the level of service and professionalism I…read morereceived today. Carpets look great, no complaints here. Would definitely recommend. Bonus for simple, contactless payment!

Easy scheduling. Showed up on time. Carefully explained what to expect with stained areas in our…read moreolder carpet. Very thorough

Such a professional and white glove service this business offers! I was in dire need of carpet…read morecleaning in my rental condo where my dog had passed away unexpectedly. The urine stain from her resting place was strong and resistant to Nature's Miracle, our go-to pet urine treatment spray. I called them 10 days after our self-treatment yielded no relief in the heat of July 2023, and was relieved to get an appointment within 3 days to both deodorize and shampoo my living room and hallway carpet. I was WOWed! We stepped out for lunch and came back to a spectacularly clean floor, and not an ounce of residual odor. These folks gave no shame for the pungent odor, and no complaint for the stairs or inconvenient parking in our condo complex. We are now 1 year post-cleaning and the odor has not returned at all. So impressed and so grateful for the high value of their work even after a year of fluctuating temperatures and humidity in Goleta. Now we have new traffic patterns to clean and look forward to the same white glove service so we can host our family for the holidays in cleanliness. I highly recommend this business, and many thanks to Alex & Matt for your empathy and super professional service!

Erasmo worked wonders on our upholstered armchair that is very light beige. It was looking quite…read morebad! He made it look like new again and when he was done he'd really worked up a sweat. He'd had to go over it 3 times! I'm having him do my area right next.

Fantastic! We own a rental unit and the carpet had been badly stained in several large areas. I…read moretruly thought it was beyond saving and would have to be replaced. Erasmo had it back to like-new in 2 hours! Skilled, fast and very reasonably priced. I asked him to come clean the area rugs in our own home next. Never had a better carpet cleaner.

They are a quality company and care about their customer. However, I asked them to clean the soot…read moreoff my fireplace surround and they said they could. That they'd charge me $600. Seemed pretty high but they said it would take 3-4 hours. When it was completed in 1 hour, I thought they'd charge me more appropriately but they didn't. I was kinda disappointed. But the soot did come off, 99% so that's nice.

I can't thank you enough for getting the food coloring out of the rug! The technician was so kind…read moreand didn't give up! Thank you very much!

This is the fifth time that Irene and Mark have done a superb in-house job on our carpets!…read more Previously, I'd used other cleaners in the area and didn't know how much better it could be done until I saw the results of The Carpet Guy. Personable, skilled professionals from start to finish. Please don't be misled nor ripped off by the others!

I have a small loveseat that has endured years of 20-something-year-olds and their pets. It was…read moreFILTHY to the point of heading to the landfill. I decided to give an upholstery cleaner a shot and landed on The Carpet Guy based on reviews (never go with sponsored results on Yelp). Ian came out and restored the loveseat to its former glory. He was friendly, professional, and charged me a fair price. Will definitely use The Carpet Guy again!

I had read good reviews on their own website (first mistake) and since they had various "specials"…read moreI went ahead and called. I figured since I only have carpet in my living room, hallway, and one bedroom, the cost would be around $100 to clean it (including the "sales"). After the basic cost, plus several "additional stain removal fees," my total came to slightly over $200. At that point I thought, "OK, well I got charged twice what I originally had thought to pay, but they did pretty good work..." .... until I walked into my bedroom and found that the small furniture (chairs and such) had been unceremoniously dumped onto my white down comforter. It was dirty, so there went my nice white bed. For those two reasons, I would give them 3 stars and a word of caution to their future clients.

I wish I could give Greg MORE than 5 stars!!!! I was in a time crunch to get some very difficult…read morewindows clean in a short period of time. There were several that had hard water stains on them and were not in the proposal. After Greg did an amazing job on all the windows (and there were plenty) he knew that my client really wanted the hard water stains off. He came back on his own time in an effort to make sure we were happy... Great person, Great Service and I will be a great customer for many years!!!

My small oriental rug was beautifully cleaned. very…read moreprofessional shop! highly recommend

We had a bit of an emergency when our dog had an accident on our 12-year-old oriental rug. It's a…read moredelicate piece and had already started to show some wear and tear. I called Star Rug Cleaners and couldn't be happier with the experience. Mike, the owner, handled it with real care--he not only got it beautifully cleaned, but also gave it some much-needed TLC to repair the fragile areas. It honestly looks like new again. They made everything super easy by picking it up and delivering it back to our home--no extra trip needed. The delivery drivers were friendly and professional, and Roz was great to communicate with as well. So grateful for their skill and kindness. Highly recommend!