My experience with All Magic Paint & Body in Norco has been one of the most frustrating and exhausting customer service experiences I have ever had. My car was at this shop for almost two months, and during that time, I was given FIVE different completion dates: August 28, September 4, September 11, September 14, and finally September 16. Every time I was given another completion date, I rearranged my expectations and my schedule around what they told me, only for the date to come and go. I completely understand that repairs can take longer than anticipated and unexpected delays happen. What I do not understand is repeatedly giving a customer a completion date when you apparently have no idea whether you can actually meet it. At one point, an employee called me telling me my parts had arrived that day, that my vehicle was in the assembly process, and that they were beginning the work. Then several days later, I received THE SAME CALL and the same explanation as though the first conversation had never happened. When I questioned it, there was confusion on their end. It left me wondering whether anyone was actually documenting these conversations or accurately tracking the status of my vehicle. I made it clear that I am a working mom with three kids and that I cannot just be given hours notice to pick up my car. The girl on the phone understood and told me I could come Friday or even Saturday since they open for a short window. I told her I need reasonable notice to arrange transportation and get all the way to Norco. I cannot simply drop everything in the middle of a workday because the shop suddenly decided my car was ready after almost two months of delays. Then, the following Wednesday morning, I suddenly received a call around 10:30 telling me that my car was ready and that I needed to pick it up by 5:00 PM or I would have to take over the rental contract because the body shop was no longer going to pay for it. After this shop had delayed my vehicle FIVE TIMES, I was suddenly being given approximately six and a half hours to rearrange my entire day or potentially become responsible for the rental bill. But the rental car situation was truly the final straw. My rental was through Enterprise in Yorba Linda. I made this VERY clear to All Magic. On THREE separate occasions, their employees took the phone number for the Enterprise Yorba Linda location from me. I repeatedly confirmed with them that the rental billing would be handled. I was repeatedly assured that they would contact Enterprise Yorba Linda and take care of it. When I arrived at Enterprise Yorba Linda, their employees told me they had no record of the body shop contacting them and did not know anything about the arrangement I had been repeatedly assured was being handled. I called All Magic from Enterprise and THEN, after nearly two months of having my vehicle and after THREE separate conversations about the Yorba Linda Enterprise location, I was suddenly told, "Oh, actually, we don't work with Enterprise Yorba Linda. You have to take the rental to Enterprise Norco for us to pay the balance." Why did they repeatedly tell me they would contact that location and handle the billing? Why did nobody tell me at any point during the almost two months you had my vehicle that the rental needed to be physically returned to Enterprise Norco? This is exactly what made this experience so exhausting. It wasn't one isolated miscommunication. It was a PATTERN. Different employees would tell me different things. Calls that were promised never came. Completion dates repeatedly changed. Information I had already provided seemed to disappear. And when I explained what another employee had previously told me, I repeatedly encountered some variation of "Well, I wasn't the one who told you that." That is not an acceptable response. As a customer, I should not have to keep track of which employee made which promise. A professional business should maintain accurate notes so its employees know what has been communicated to a customer. By the end of this experience, I genuinely felt like I needed every conversation documented because I had been told so many different things. Again, I understand that auto repairs can be delayed. Parts can take longer than expected. Additional damage can be discovered. Things happen. The delays themselves are not even my biggest complaint. My complaint is the complete lack of reliable communication surrounding those delays. If you don't know when a vehicle will be finished, DON'T repeatedly give the customer dates you cannot meet. If you promise to call a customer, CALL THEM. If there is a specific requirement for returning a rental vehicle so that you can pay for it, TELL THE CUSTOMER before they return it somewhere else. And if your employee tells a customer something, document it so the next employee doesn't act like the conversation never happened. read more

When you walk into the reception area at All Magic in Norco I guarantee you'll be greeted with the biggest smile ever; Jen and Teresa are fantastic! I had my car fixed at All Magic and from the moment I walked in I was treated like family. Raffi handled my claim from start to finish. Rob explained how my car would be repaired because I had concerns over color match. My car is a bright metallic silver and I didn't want any issues with color match. Rob showed me they used PPG waterborne paint and state of the art color tools that guaranteed it would match. I have to say when I got my car back it looked like it did when I bought it new. The color was absolutely perfect, undetectable. The bodywork was seamless and the car had been detailed inside and out. My neighbor was blown away with the before and after appearance of my car; we had bought identicle cars last year (coinsidence not gay!) and his was repaired at a DuPont shop a couple of months earlier, it was blotchy and didn't match. Turns out he contacted his insurance company and they have sent it to All Magic to be repainted. If you live in the area and you don't use All Magic for your collision repairs, good luck. All Magic were super proffesional from start to finish and have followed up since I got my car back. Thanks guys! PS. Rob is a Cowboys fan but I looked past that! Go Redskins!! read more

I recently had a piece of tire thrown at my wife's brand new Yukon while driving down the interstate. My insurance company (Geico) sent me to another shop nearby to get the estimate and the check because their adjuster has an office there. You can take your wrecked ride straight to All Magic and they do work directly with most insurance companies. I could have went directly there and made Geico come visit, but that would have added a day to the repair. The office staff was friendly and professional. I mentioned that Robert referred me so they called him to the front office. He introduced me to all the key players and we took a look at the damage. They made me feel at ease and assured me the paint match would be perfect. Robert personally kept me informed of the repair progress and I received text message updates from the shop as well. I dropped it off late Monday and by Wednesday morning it was ready to go (it was a small job, a big wreck would take longer). I requested to keep my dented bumper to hang on my garage wall and that was loaded up in my old car when we picked up. Again, when we picked up the office staff was fast and friendly. They explained my bill item by item (even though I was just paying my deductible) and got us out the door with no waiting. I highly recommend All Magic Paint and Body! read more

Where do I even begin? My car was in their hands from December until January, with the return date constantly pushed back due to unspecified reasons and no communication whatsoever. Despite assurances, the actual return date was later than promised. I had to continuously pester them for updates because they weren't proactive at all. Upon receiving my car, I discovered that my interior cameras had been tampered with. I had invested a significant amount to install those cameras, yet they were touched and certain wires were removed, even though the damage was outside the car. Furthermore, the rim that needed attention remained scratched, rendering the whole process seemingly pointless. When I reached out to Jesse, he assured me he'd call back the next day, but he didn't. It's yet another instance of extremely poor communication. To add insult to injury, I noticed scratches on my front mirror. At this point, I'm utterly fed up with dealing with such incompetence. Even when I saw Jesse last week to pick up my late emblem, there was no mention of my camera or rim. The lack of professionalism is truly disappointing. read more

Went here for a small repair to a front bumper on a silver 17 Camry. The managers were nice. Seemed honest and so was the receptionist. It was out in time, the work was phenomenal and they matched the paint perfectly without having to do a blend. Very tough on silver with at least 9 known variants so far. It looks like Toyota put it on and they even detailed the car. I was also pleased there were no upsell attempts or trying to pad the job to squeeze out extra profit. Another highly rated shop did a rocker touch up for me and couldn't even get a close match to the metallic color. I would recommend to my friends and wouldn't go anywhere else now. I went to a couple other big name shops like Seidners who give you brochures full of excuses why your bumper won't match when theyre done. No thanks. If I wanted to drive a jigsaw Puzzle or 2 tone car I would have bought one. They wouldnt even commit to promising it would LOOK like it matched even with a full blend=thats bad. I was left thinking "If you can't repair a 2" crack in a bolt on part, how do you repair cars?" This shop puts them all to shame. read more

Once again having to navigate the frustrating process of having your vehicle repaired after an accident. My experience was nothing what I had remembered it to be in the past. All Magic was the fifth auto body shop I had visited that day. I was hoping for some type of sign telling me, this is where I want my vehicle repaired. Ellie, manager at All Magic auto body shop in Norco gave me the assurance I was looking for !!! From the time I walked into his showroom I felt of relieved with his words of encouragement and expertise. Ellie continually mentioned how my vehicle would be in good hands and how his staff would help minimize any and all frustrations in the auto repair process. Ellie was definitely a man of his word and his staff were very professional and helpful !!! I truly recommend everyone pay them a visit prior to deciding where to have their vehicle repaired !! My vehicle has never looked better and I want to stop by some day with lunch for everyone at All Magic, they really help me get through the process with ease compared to other experiences I have had !!! read more

I had an amazing experience with All Magic Paint & Body after my brand new Tesla Model Y was damaged just 1.5 weeks after I got it. The paint was messed up and there was a small dent in the back panel, and I was so upset thinking my new car would never look the same again. The team at All Magic Paint & Body completely exceeded my expectations. They matched the paint perfectly, fixed the dent flawlessly, and honestly made the car look brand new again. You would never even know there had been any damage. I worked with Miguel throughout the process, and he was incredible. He guided me every step of the way, handled everything with the insurance company, and made the entire experience completely stress-free. All I had to do was drop off my car and pick it up when it was done. The quality of the work was absolutely top-notch. I'm extremely picky about my car, especially since it was brand new, and I couldn't be happier with the results. I would highly recommend All Magic Paint & Body to anyone needing paint or body work done on their vehicle. Truly five-star service from start to finish! read more

There are many choices out there to get a paint job, however, finding a good place is not as easy. Reviews like this or youtube where helpful in my case. The paint on my Escalade was fading and I was looking to several paint stores. I do not wish to list them here, but I got excited when I spoke with Bryan Iniguez at All Magic, I appreciated the honesty and the knowledge. He did not try to upsell me on something I did not need and he explained why. Painting a Burgundy Pearl color is not an easy job and most places I have used in the past have some sort of runs or blisters in the pain and clear coat. Not here, I got exactly what I was looking for and my Escalade is looking brand new again. I do have to admit, that the customer service desk does need a little motivation and a touch of professionalism. With exception of the one that cashed me out, she was right on. I had to remind one of them on the phone that I am the customer. But the work made up for any kind of misunderstood. The craftsmanship is getting an A+++ rating from beginning to the detailed wash at the end, read more

The guys did a great job fixing my car and helped even when another place left me to come up with a solution on my own. Raffi and his guys are excellent and put my mind at ease with how simply they repaired my vehicle. I would definitely take my car or refer a friend to All Magic. They are more than a body shop, they care about the customer and made sure I was taken care of. The other body shop that I was originally directed to by Farmers fixed the dent and completed the body work. There was a noise associated with the accident that occurred that the other place chose not to help repair. After a couple phone calls to my Farmers claim manager I was referred to Raffi at All Magic (which was closer and more convenient for me anyway). As soon as I met Raffi and his group of guys I could tell I was in the right hands. Within the day I was already notified of the problem and they had a solution to repair my car. They ordered the part and fixed the annoying noise the following day that I had been dealing with after the other place rejected me. read more

I recently had the pleasure of using All Magic Paint and Body for several vehicle repaints and repairs, and I couldn't be happier with the outcome. From the very start of the process to the final touches, their service has been nothing short of excellent. The team is incredibly friendly and attentive, providing quick and accurate estimates for necessary repairs. I found their pricing to be very fair, especially considering the high quality of work delivered. Each job has resulted in a truly professional finish that has exceeded my expectations. I particularly want to commend Bryan and the entire team. Their dedication to customer service shines through, from the reception area to the team members who even offered to drive me home during the process. Every interaction has been top-notch, making the experience smooth and stress-free. If you're looking for a reliable body shop, I wholeheartedly recommend All Magic Paint and Body. They truly stand out as one of the best in the business read more

All Magic Paint and body has done work on my car four different times. Each time I think I can't love them more and they continue to surprise me. They treat you like family and care about my car as much as I do. The service in the offices make you coming in for a bad situation, not so bad. The lovely ladies behind the counter have always provided me amazing service, calling me with any update on my car making it so nice that you don't have to call around for answers. This being my first car, and new I was so concerned with my baby not looking brand new, Ralfi does an amazing job making sure your car comes out better than it came in. My car seems to love to get beat up, and I will continue to come to All Magic Paint and Body because I know my car will be taken care of, and the staff will welcome me with smiles, coffee, and better service than I could ask for. read more

"I recently had the pleasure of bringing my car to All Magic Paint & Body for some repair work, and I must say, I couldn't be more impressed with the service I received, particularly from Bryan. From start to finish, Bryan went above and beyond to ensure that my experience was nothing short of exceptional. Not only was the work completed in a remarkably short amount of time. It's clear that Bryan and his team take great pride in their work, and it certainly shows. Additionally, I was delighted to learn that the facility is Tesla-certified, which provided me with added peace of mind. Overall, I couldn't be happier with my experience at All Magic Paint & Body, and I wouldn't hesitate to recommend them to anyone Thank you, Bryan, and the entire team, for your professionalism, expertise, and outstanding service!" He also speak Spanish read more