Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Great experience purchasing my new 2026 Honda Pilot. The sales person was outstanding, very…read morefriendly and knowledgable while showing me all the features on the car. My salesperson answered all my questions about the car during the test drive including a complete walk-around the car. The finance person was also outstanding helping me to make the finance choices that best suited my situation. Excellent display of customer service. Very satisfied.

Ibrahim was amazing very knowledgeable and patient with us, I really recommend him, I am really…read moresatisfied with my experience.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Buyers beware - do not trust Poya !…read more He's one of the managers and he seems like a great guy when he's trying to sell you a car. He convinced us that the thorough used car inspection process was when I could trust. We purchased a car and driving home start having issues with the brakes, reached out we're told to come in, they take care of it. Next day, power steering stopped working. When we brought the car in, we were told this is a used car with no warranty. We asked for a copy of the state safety inspection and were refused a copy. If the truck passed inspection, why wouldn't they share the copy? The ridiculousness continues when Poya told me, the head of their service department doesn't have a single technician comfortable working on a Chevrolet truck power steering. It's a power steering pump any apprentice mechanic can fix this. I emplored Poya, to do the right thing. Plus, he knew we were there to buy a second car. He refused to help. I made a terrible mistake of trusting a used car sales manager. I thought the Ourisman name meant something reputable. Thanks to Poya I know differently. Made advice if you're looking for a used car buy it somewhere else. If you're looking for a new car, buy it from the salesman Amen, Toyota will stand behind that Warranty you don't have to worry about Poya's word. I'm Jim Fenwick if our a customer or potential customer and you'd like to talk to me about this review and my experience, feel free to call me at 713-484-9855 or email me at Jimfenwick@yahoo.com I'm a straight shooter. I promise no embellishment here. These are just facts.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

Last Tuesday, I went in to fix one of the wheels on my 2023 Acura Integra. While I was there, I had…read morethe opportunity to speak with Ziad Rahme, the Sales Manager. During our conversation about my current lease, he suggested it might be a good time to explore a new one. I'll admit, I was a bit nervous about pricing and the overall process, but the experience exceeded my expectations. The negotiation was smooth, transparent, and fair. Ziad was friendly, professional, and took the time to clearly explain all the benefits of upgrading to a 2026 lease. I ended up renewing my lease and even got a beautiful new color I absolutely love! The entire process was seamless, pressure-free, and took less than three hours. The rest of the sales team was also very welcoming and attentive. As a bonus, I enjoyed snacks and coffee while watching the World Cup during the wait for paperwork--such a nice touch! I highly recommend Pohanka Acura if you're looking for a smooth, professional experience and fair negotiation. I drove out in my new 2026 Integra feeling happy and confident in my decision.

We just purchased our car with Emrah Guney, and he was incredibly easy and pleasant to work with…read more The entire process was smooth, with zero pressure, which made our decision to buy feel effortless. We were in the market for another MDX, and this was our first stop. Emrah made everything so straightforward that we ended up purchasing the very first (and only) vehicle we looked at. Every Pohanka representative we interacted with were also friendly and professional, esp the Finance Manager EJ and Manager Flip. Highly recommend Emrah and Pohanka Acura!

initially had some issues with their service process but since then everything has been amazing!…read moredef recommend them as your go to dealer

If I could give this place zero stars I would. As a woman I feel completely taken advantage of…read more I brought my vehicle to this dealership specifically to have a check-engine light and brake warning light diagnosed, with regards to an engine recall. No repairs were performed. I was charged approximately $500 just for the diagnostic work. What made the experience even worse was receiving an estimate for $9,680 in additional recommended work, much of which was not related to the reason I brought the vehicle in and was not immediately necessary. They tried to sell me on almost TEN THOUSAND dollars worth of work. The entire experience felt less like helping a customer diagnose a problem and more like an attempt to maximize the bill. $500 to diagnose two warning lights, followed by an enormous list of recommended services totaling thousands of dollars is excessive, predatory, and a shameful business practice. I will ensure friends and family stay far away from this place. I'm attaching a screenshot of the total so no one thinks this is a joke. I sincerely wish it was.

Quality dealership always fair and helpful. Have used their service department for 6 years .read more

Lagii Moore is simply the best Service Advisor at Pohanka Lexus Chantilly. She is friendly,…read moreknowledgeable, professional, and always goes above and beyond to make every customer feel valued. Every service appointment feels like a VIP experience. Her excellent communication and genuine commitment to customer satisfaction make all the difference. I truly appreciate her outstanding service and sincerely thank her for the exceptional experience she provides. Pohanka Lexus is fortunate to have someone as dedicated and caring as Lagii Moore. Highly recommended! Mei Ren

Extremely thorough and detail-oriented mechanics, not to mention honest and reasonable.read more

Easy to work with and felt I was charged reasonably for the service requested. I had the brakes and…read morerotors replaced since the car was shaking during braking and making noise during acceleration. They unstick a rear caliper and all the issues are solved at a reasonable cost. Would do business again.

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

Great buying experience!! Marcos (sales), Adrian (finance) and Mohamed (sales) were WONDERFUL…read moremaking my new car purchase easy, time saving and all around GREAT guy!!

Be warned. Ted Britt Lincoln is not customer focused and you will not receive a loaner vehicle…read moredespite their promises. https://www.tedbrittlincolnofchantilly.com/pickup-and-delivery.html Over the past several months, I have repeatedly attempted to resolve a warranty issue that requires my vehicle to remain in the shop for 3-4 days. Despite this, Ted Britt Lincoln has consistently failed to provide a loaner vehicle--something that should be standard for a Black Label client. Most recently, my vehicle was in their shop for four days, and again, no loaner was provided. This time (for the same issue) I have been waiting for more than 2 months to obtain an appointment that can be accompanied by a loaner vehicle. I have heard estimates from multiple people, from 2 weeks to 4 months to obtain such an option. Ted Britt Lincoln does not take customer service seriously. The complete lack of communication and follow-up from key service staff. Service Advisor Brandyn Spece, Service Director Michael Darlin, and Lincoln Director Michael Britt have not responded to any of my emails or returned any of my phone calls. This level of unresponsiveness is unacceptable from any service department--let alone one representing the Black Label brand.

Recently purchased a Navigator and took it to this location in the morning to request "The Works"…read morediagnostic and to address an issue with the passenger massage chair. I was told that the diagnostic could take 2-4 days (really?). The Service Manager would not provide any specific details as to why it would take that long to run diagnostics. I went against my better judgement and dropped off the car and I was not offered a loaner vehicle. Later that evening, I checked my car's location via navigation and it was sitting in the parking lot. After 24 hours, I followed up with the Service Manager and was told that a technician was looking at the vehicle and they would provide me with an update. So I checked my navigation/location and my car was in the EXACT same spot in the parking lot. I never received any updates after reaching out. Again, I waited patiently until the next morning and tried to contact the Service Manager again. I tried to call, and was on hold for 40 minutes when the system hung up on me (timed out?). Also, my car was still in the EXACT same spot in the parking lot (no movement for two days!). I decided to take off work to drive to the service department and called again on my way. Someone from another department picked up and said she couldn't locate the Service Manager and I could leave a message, so I left a message stating I was driving in to get a status. I arrived to the Service Department and to my surprise, I saw the Service Manager sitting with a colleague chatting and having a good conversation. This is just 8 minutes after I was told they couldn't locater the Service Manager. I asked for a status update from the Service Manager and she said it would take a couple of days. I asked her specifically why it would take that long and she wouldn't answer my question but kept repeating that it would take two days. After a few iterations with the same response from her, she finally committed to having someone look at the car right away and have it ready by the end of the day but said they wouldn't be able to look at the massage chair function Funny, I thought she said someone had already looked at the car even though it never moved from its parking spot from day 1. You can draw your own conclusions there. I decided to let them proceed with "The Works" diagnostic and pick it up that afternoon. When I got home, I checked my vehicle's location and finally saw it had moved through the Ford Service lane/department. She emailed in the afternoon saying the car was ready and I went and picked up the car. She offered no apologies or expressed any acknowledgement of the delays and inconvenience. I try to give people the benefit of the doubt but when the data shows a lack of effort or honesty, I want to share my experience in case it may help others. I have owned many cars in my life from affordable to luxury and this is by far the WORST customer service I have seen or experienced. Hope this review helps folks make an informed decision when deciding to visit this Service Department.