My daughter works at Northgate, so she chose to go to All Formal for her prom gown. She found the perfect dress there, but the customer service was very disappointing. We ordered the dress over a week before Prom.
The woman who helped us measured her, and we also asked if she would order a pair of shoes in a certain size that they didn't have at the time. She told us she would order the shoes.
The Prom was scheduled for Saturday. As of Wednesday, we had not heard if the gown had arrived, and my daughter was stressed, so I called to check on the dress. The woman who answered said she didn't know if the dress was in, but she would call me back. I thanked her and expressed that my daughter was stressing, and she said, "Stressing isn't going to help the situation." I replied, "It may not help the situation, but she is feeling stressed regardless." I didn't feel like it was her place to respond to me that way, when I was lighthearted on the phone and just being a mom trying to keep my daughter from feeling worried.
She called back quickly and said the dress was in, but when I asked about the shoes, she said they didn't have them. When my daughter went to go try the dress on, it was Friday, and the dress was way too long and too big around the top, but we didn't have time to have it hemmed so we purchased it, without any shoes to go with it a day before Prom.
Unfortunately, I was not there to pick the dress up with her, but the woman who helped us to begin with wanted her to pay for the dress before she tried it on. Then when it was too big, she wanted my daughter to pay before she tightened the straps. My daughter waited for her to tighten the straps before she paid, but the top was still too big, and the length way too long. My daughter is tall, and she didn't want to wear heels, so this posed a problem.
All in all, the way the woman handled my daughter was unfortunate. She was not kind, and she did not have good customer service. My daughter was so excited about the Prom and her dress, but the experience of getting the dress was no fun. Other than picking it out. I would say for a formal gown store, the customer service and experience should be a lot more inviting and fun. Also, for being professionals at measuring, they did a less than professional job. read more