It's taken me a full year to get around to this review, so I hope the associate in question is no longer working there/has improved, but here goes:
Eddie was amazing for my first appointment. He made me feel really comfortable, delicately handled my dresses and was patient with me and helped me film and take pictures since my family could not make it. He buttoned up all the buttons for all dresses and helped me really envision myself in each dress. At the end of the appointment, I had two favorites but needed to go try on more dresses elsewhere. I decided that I would be back for a follow up appointment to try on one of the dresses again. Unfortunately, the second and last experience was horrible with an associate named Sophia (according to the email I got).
Sophia did not know about essential parts of a wedding dress, rushed me even though I only tried on one dress during my follow up appointment. What upset my family and I the most was when she didn't know something, she lied about it and made us feel stupid for asking the question. My dress was a tulle dress with a lot of layers and the back train area looked off. She dismissed our concerns and said that once the layers are steamed out, it will look better. I asked her twice about wanting to understand the bustles on the dress and she said there weren't any. Then when we found one, she said oh yes there is a bustle, and to not worry about it because my seamstress can add and remove bustles. I really still loved the dress so wanted to move forward with it but my family was really off put by her dismissive attitude. We found a different kind of bustle when we were being pushed to the checkout counter to pay. Only after going home with the dress and finding both bustles (which were all easy to find once I could take a close look), I unbustled the whole dress and was able to lay out the dress in its true form and actually loved it even more. However, I will never forget the experience of how we felt. I want to know what the dress will look like in its full form before paying final sale for it. No bride to be should be rushed in this. Also she didn't do any of the buttons. At first appointment with Eddie (where I was by myself) he looped in all the buttons, whereas for Sophia she just told my family that on the day of the wedding these buttons would be closed. We asked her for advice for how to zip the dress and do the buttons, and she said you should use a crochet pin but couldn't find one in our dressing room and didn't want to go look for one to show us how. There was a person who seemed like the manager at the very end during checkout who I wished help us instead, since she seemed much more knowledgeable about dresses in general. The cherry on top was my maid of honor told me that Sophia made a stink face when Sophia herself asked me (while I was in the changing room) how the proposal was, and I said it hasn't happened yet but will soon. Just really unprofessional, especially in front of my family and friends. This was my second appointment and we had a venue booked already, there's really no need for an unprofessional attitude... I know I didn't sign up for a champagne service boutique but I just ask to not feel unwanted and stupid for asking questions.
I came on time for the appointment, only planned to and tried on one dress, and only had two guests with me. I can't see how and why we were rushed like this to the point where she felt like she needed to lie about her knowledge of the dress to get us out of the door. I also checked and there was no party scheduled after us and no one was waiting for us to finish. Whatever you do, switch your stylist if you get Sophia.
The dress: gorgeous. Great value. Absolutely amazing. Made me feel like a million bucks on my wedding day. I washed it with Elegance Preserved before wearing it on the day of, and I happened to barely have to do any alterations. read more