I am extremely dissatisfied with my in progress delivery experience and the conduct of the staff.
Yesterday, your driver arrived very late at night without any prior notice or reasonable heads-up. Today, I proactively contacted your company to request an estimated time of arrival (ETA) so that I could plan around my academic commitments. I was informed that the ETA was approximately two hours.
Roughly 45 minutes later, while I was briefly unavailable, I returned to several missed calls regarding my delivery. When I promptly called back--within five minutes--I was met with an extremely unprofessional and condescending response from your agent. I was repeatedly spoken to in a disrespectful tone and told, "Do you even know what ETA stands for," multiple times. I had to explicitly ask the agent to speak to me with basic respect.
To be clear, I was not asking for a vague time range--I was asking for a reasonable estimated time so I could manage my schedule. As a college student with classes and other obligations, it is unreasonable to expect me to remain on constant standby for hours. I had already skipped a class to accommodate this delivery, only to be told that the courier would not return after I missed the initial call by a few minutes.
This experience was deeply frustrating and unacceptable. No customer should be spoken to in such a manner, and my status as a college student does not justify dismissive or disrespectful treatment.
I hope this issue is taken seriously and addressed appropriately. I would appreciate acknowledgment of this complaint and clarification on how your company plans to prevent similar situations in the future and some form of compensation for this incident, as you must be aware that the packages in question are my luggage containing all my personal belongings which I require on a daily basis, and I believe that is high priority. read more