The team came out in a matter of days to install a new spigot (so, not an emergency). They faced…read moresome complications with the install but didn't charge us extra and stood by their estimate. Really pleased with the work and the professionalism of the team and office support staff.

It's been a while (2022), but they came out to look at a leak with one of our water heaters. They…read morefound multiple issues and said the equipment was too old and they needed to replace both of them. They quoted us $5k and some additional cost to check the HVAC while they were there. The HVAC check seemed like everything was fine, but they used it as a sales op to try and sell me new furnace and humidifier, which was working fine at the time (and continues to function 4 years later). Thankfully their 1-year VIP service was the most valuable part of it, because one of the joins for the new water heaters started leaking again almost 12 months later. However, when they came out, they couldn't get the water main to close in our unit, so they quoted me to replace it as an additional cost instead. We said no, and gradually loosened the water main valve to the point where we could get it to close. We believe it was debris from the water main for the building being shut off multiple times for other work recently. Once we resolved that issue, we were able to get them to actually repair their failing original work at no cost. Not sure I would recommend.

A neighbor referred me to Netzel Plumbing after I discovered a leak coming from an upstairs unit…read more They were prompt in following up and arrived within their scheduled window. I am handy but decided to call a professional for this job. I was informed that I would pay about $235 for the first hour. I was a bit surprised that it was nearly $800 in labor and parts to replace a shower cartridge and make a minor tweak to the spout. I paid for probably 30 minutes of time just having water run to confirm there was no leak. I cannot complain about their quality, but due to the cost, I will request a formal written quote and reach out to other plumbers in the future.

Service was excellent. I've been using Netzel Plumbing Inc since 2022 and their plumbers are…read moreconsistently professional and skilled. The company owner (Jacob) is very knowledgeable and accommodating, and stands by his company's work. For my most recent issue he sent Fredy who was amazing; very professional, respectful and extremely quality and detail oriented (I plan to ask for Fredy in the future if needed). I'm not sure how Netzel's charges are compared to other Chicagoland plumbing services, but I feel no need to "call around" as I'd rather stay with a company I trust which is Netzel Plumbing

I can't say enough good things about this entire company!…read moreEveryone in the office is great and the plumbers are outstanding. They do quality work and leave everything perfect when finished. I have worked with Reggie, Jeff and Brandon! They explain what's causing the problem and what they will do to fix it. Their work is top notch.

Just a straightforward review based on my experience that hopefully provides some clarity for those…read morein need of urgent plumbing service. In my case, a faulty water heater needing to be replaced. The Good: incredibly responsive, tried to troubleshoot over the phone and worked to visit the immediate next day. The (Real) Bad: they price gouged me in a time of peril. Unacceptable. Knowing I was up against the ropes, they charged me what was nearly 3.5 times a normal charge for a water heater replacement! I asked for them to be more accommodating on the quote but came back with 'nothing we can do'. I guess they assumed I'd pay that exorbinant price. I didn't. I got quotes from two other responsive plumbers which proved Plumbing Department was attempting to gouge me. I'm glad I went elsewhere. It's a shame they have such speedy, friendly initial support, but followed it with egregious quotes. Hope they can do better in the future. UPDATE: spoke with owner, Jeff, to discuss the experience. To provide further details underscoring the notable pricepoint disparity: Plumbing Department - install Bradford White water heater with licensed, bonded and insured company Other Plumber Quotes at 3-3.5x less - install a Rheems Performance water heater from licensed, bonded, and insured company. I have no qualms with how Jeff chooses to operate and appreciated their initial support, but found the pricepoints for the install, at a moment of peril, arresting and glad I didn't settle with what was clearly an elevated pricepoint. I'm only sharing my experience and the notable pricepoint disparity.

Do not use this company I used this company from Home Warranty I had the same problem week later I…read morecalled man named Rob answered the phone he was rude, disrespectful, loud and did not let me talk. He told me he should have answered the phone on a Saturday and I am saying they did not do there job. They were hired for stoppage the contractor did not do his job..I would not recommend this company my first time and last time if you want a disrespectful people talking to you and not hearing you out this would be the company..​

The best in the area. Fast and courteous, reliable service. Made sure I didn't have to replace…read moreunnecessary materials that saved some headache.

I can't say enough great things about Chuck, Chas, Jenny, and the whole Apex crew…read more I had a significant sewer issue in a newly-purchased home that nobody really knew the full scope of. After a horrible experience with another contractor, and a big name plumber unable to come inside of a week and a half, Apex was able to show up within a few days, quickly diagnose the problem, and form a plan of action with a reasonable estimate. When the dig started and the full scope of the problem became apparent, a 1-day job turned into 3. But Chuck and the crew kept me updated at every step with clear explanations of what, why, and how. Everyone I dealt with was punctual, friendly, and hard-working. I wouldn't hesitate to recommend Apex.

Nightmare. Didn't explain full options, could have repiped for the same price but they chose to…read morecome in and plug leaks knowing that it wasn't good enough. Alec left when we said we didn't want to open the wall of one of the units even though they knew there was a gas leak in there did not explain the severity or that they would have to do that anyway. Even told his boss he'd have to come back and work on the place some more so he knew that it was wrong and didn't bother to communicate that. Tantamount to negligence. They'll do the job and prob do it right, they're not incompetent, but they will NOT do what is quickest and best for you and definitely not if they'll get more money out of it. No responsibility or accountability either. Big waste of time and money

Although a bit late in arriving, the service person was very thorough and explained everything that…read morehe was doing. He also gave me tips on to prevent similar blockages in the future. Would use the firm again.

Pros: they got insurance, license and all the required paperwork. They also pick up phone calls…read more Cons: their rates are definitely on the high end. I hired them to change a water valve and got charged for about $350. The work lasted for an hour mainly waiting for the water to drain at first. However, I still got charged for one and half hours, even the time past one hour is the technician sitting on the ground figuring out how much to charge me. The charge on the parts they provided are also much higher than Home Depot. I know that because I bought extra as backups from Home Depot.

Steve helped me fix my shower cartridge in less than 2 hours at a more than reasonable price. I…read morewould highly recommend him or any other plumber at this company; they are professional, timely and efficient. My building is complicated with over 40 units and Steve easily shut the water off, got the new cartridge installed and finally got my temperature issue fixed. I am beyond grateful and will recommend to anyone I know! Thanks again!

I have been working Wasteco with as a client for 3 years, they have always given me competitive…read morepricing, been friendly and show up when scheduled.

I am a Care Plan member of First Chicago Plumbing. During routine water heater maintenance, Eugene…read moredispatched a worker who left the water heater valve open and flooded my basement. While my basement was flooding, they were at their car doing who knows what. Their insurance formally admitted fault in writing, but are still denying liability. This has become a massive legal headache requiring us to retain an attorney. Avoid this company and it's owner Eugene at all costs. They also do business as AP Construction Inc Chicago Plumber's License: SBC198939 Don't fall for the positive reviews. If/when they mess up, you'll regret having to deal with these unethical people.

Paid 1600 for jetting maintence on our kitchen line not 3 weeks later kitchen floor drains backed…read moreup .. called for emergency service left many messages no call back no response . I got A &P grease Trappers Inc they came out on a Sunday explained what a half ass job First Chicago Plumbing did . They jetted the inside and the main line and cleaned out the triple basin for 1300 . Beware i am guessing First Chicago has new crew new ownership from when i used them last year . Using them costed me a busy Sunday lost sales and still no response any questions call Wishbone restaurant