Nice large store very cool museum i have been here numerous times over the years its very dark for…read moresome reason not enough bright lighting no couch to hang in the lounge area which is full of used trade ins but one nice couch in the clothing dept was looking for pants but they dont seem to really sell any but the clothing selection of styles is the best i have ever seen in my life i want to buy everything staff in clothing dept are always super friendly sales staff always huddle around each other and avoid customers all the time though we talked to one customer who said he was ready to buy really loudly in the end he had to ask a girl in clothing to help him cause no one paid attention to him

I rarely leave negative reviews, but my experience with Trev Deeley Harley-Davidson has been…read moreconsistently disappointing from the day I bought my Sportster S. Back in September 2025, I originally went in for a newer model, but due to tariff delays they sold me a 2023 Sportster S instead. Fine, I was still excited about the bike. After hours of paperwork and waiting, they told me the bike was finally ready. I walked outside, sat on it, and the bike wouldn't even start because the battery was completely dead. On top of that, the tire pressure was low, and one of the bolts holding the left mirror was missing entirely. I genuinely don't understand how a dealership hands over a "new" motorcycle without even properly checking if it starts or if basic safety items are in place. Then came the first service, they handed the bike back dirty without even bothering to wash it. Today was the final straw. I brought the bike in for the Sportster recall service and was told it would take around 1.5 hours. Instead, I ended up stuck there for SIX HOURS on a sunny Saturday while they kept saying "just a little longer." No accurate communication, no updates, and not a single apology from anyone the entire day. They completely ruined my Saturday and acted like my time had zero value. Delays happen. Complex repairs happen. But the complete lack of respect, communication, and accountability is what made this experience so frustrating. If they were telling me it could potentially take that long instead of 1.5h confident estimate I would have gone home and came back next week. Extremely disappointed. I absolutely cannot recommend their business.

Aaron is a good guy and there's some good prices on most things…read more I would definitely recommend this place

It is impossible to walk in this shop, and leave with just what you went in for. Thanks to the…read moregreat deals they have, it only makes sense to pick up some gloves, boots, or whatever deals jump out at you. This is a proper motorcycle shop, not a dealership. Their team has the experience to provide you with the best information to make a purchasing choice. Just don't go in if you are in a rush, as the shop tends to be pretty busy, and it is easy to get talking, and have time fly by.

Had an excellent time here! Came to buy a motorcycle helmet, the crew knew exactly what I needed…read moreand didn't try to upsell me. You can tell they really cared for my comfort and safety, rather than making a sale. Thank you Cathy, Tiffany and Ariel! They are located above Ducati Richmond; with COVID they are by appointment only.

Just had my tires swapped out. Bought my own tires and brought in. Most shops are too busy deep in…read morejobs to consider a tire change. Kevin (owner) stayed after hours to change. The bikes I saw in his shop are all racing machines. He knows his stuff. He accommodated me on a Friday after hours. For those bitchin' about Kevin's "politeness" take it easy. He has too much business. That's good to see. Abrupt perhaps. Owner operator has little time for chit chat - HE's FRICKIN BUSY!!

Great variety of bikes and very helpful staff and understanding management…read moreStaff member patiently went thru each detail. Response to phone calls for any clarifications was quick and flexible arrangements as needed Dropping off the bike is super easy.

EZ in EZ out ..and great roads nearby!…read more Got a soft tail, that was newer and well maintained. Also got a half helmet. Also in great shape. They held our bags for us for the day, and the staff was very helpful. Thanks guys!

My youngest kid recently moved back in with me after graduating from university far away, and…read morebetween the two of us, we've been juggling usage of my car. She had been saving up her money for a long time for a motorcycle (I have no idea how she initially hooked onto the idea of having one, as no-one in our family ever owned one or even contemplated having one. She is quite the black sheep in our family!), and this would be, by far, the biggest purchase of her life so far. As a parent, I gotta say, I wasn't thrilled, but I try to be supportive. She did a lot of research, looking into slightly used bikes, even checking some out and negotiating prices in Langley and beyond. She went to a motorcycle driving school and passed exams. She got the licenses. She called her bank to make sure all her ducks were lined up. And then she decided to check out a particular bike at this Honda dealership. And I was SO glad she did. Jason there was incredibly patient, answering all her questions (and mine). He and Derek were extremely knowledgable about the process of getting a motorcycle, the best ones to have as a new driver, all the details about the various bike models, etc. There was no pressure at all to buy any bike there and, after my kid fell in love with this particular bike, there was no pressure at all to purchase any additional warranties or insurances. I really appreciated how Jason said that my kid could always call or swing by if she had any questions at all about the bike or riding in general, and they there at the dealership would always be an available resource to her. As a parent, I couldn't have been more impressed. This, along with the bike's year-long warranty and the fact that it's a Honda, really provided me with a lot of peace of mind. Even though we live close to the dealership here, Jason acknowledged that it would be a bit scary for my kid to drive the motorcycle back (she's a spanking new driver!), so he offered to transport it in his truck, to our condo. Wow, so so nice. That was a HUGE help and relief, to my kid and me! The ICBC lady who came to the dealership to sign up my kid for motorcycle insurance and assign her a new MC license plate for the new bike was very patient and helpful, too. (How great, to have access to an insurance rep on site, eh? My kid didn't have to go to an ICBC office and return. Very convenient). And the bike she got is PERFECT for her, in every way. And she is elated with it. I've never seen her happier, TBH. I gotta thank Jason and Derek for making this whole experience so positive.

Very pro-active and customer oriented business. The service department and the parts guy are…read moreexcellent. Highly recommended.

HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC…read morebrand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

Exceptional service from Forrest in the apparel department. this guy went above and beyond to solve…read morean issue I had rather than just sell me a solution. That kind of honesty and service is unheard of at vehicle dealership. I recommend anyone go and see him for apparel and helmet advice. This dealership will be my go to from now on because of him.

Great service bought lots of stuff from them. An awesome store definetly check them outread more

Will never do business with these guys again. Tried ordering a helmet from their website that was…read moresupposedly in stock, paid via paypal then an hour later i received a phone call saying the helmet was out of stock and wouldn't be restocked. Canceled the order and the next day THEY STILL TOOK MY MONEY THEN ISSUED A REFUND!!! Now I'm down $320 until the refund goes through WHICH CAN TAKE UP TO 8 DAYS!!!! 0 stars. Will never attempt to do business here again. I suggest doing business with a company that can actually manage their website.

called beforehand to pickup a part. had to wait 30 minutes while the asian worker chatted up with…read morethe only other customer in the store about his bike. I decided to look at the helmets and was told to go back in line and be patient. maybe they thought I would steal it cause I'm black lol. or are you not allowed to walk around in the store while you wait?

I took my Honda quad in for servicing spoke to the service person (Kash) agreed on the work and…read morepayment. Was told to pick up quad by end of the day. So I phoned to check if everything was a go they advised me parts not in cool no worries I get it. 3 days later I pick up my quad he tells me price went up by $351 and some of the work didn't get completely finished but you don't need it. After arguing for 20 mins I pay the original price and take my quad home. Found a person on Craigslist he finished the work and charged me $80. No happy with service or staff will not ever go back there again. Read the reply's of the manager not once he said let me fix the problem or finish the job nor any compensation just a sorry. Not a good way to stay in business.

Not that impressed with any of it. Seems very low energy, low effort compared to other dealers…read more Service department tried to sell unneeded parts and services, didn't do a spectacular job of it. Definitely would not recommend and would not go back.

I bought my bike here due to the customer experience. When the other Ducati shop blew me off…read morebecause I was a few months away from buying they still took time with to educate me on the bike I wanted. Great customer service and attention to detail. Rory is one of the best mechanics in the city, it's nice to see someone with pride in their work. The entire staff are friendly and knowledgeable.