HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC brand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is. read more

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Exceptional service from Forrest in the apparel department. this guy went above and beyond to solve an issue I had rather than just sell me a solution. That kind of honesty and service is unheard of at vehicle dealership. I recommend anyone go and see him for apparel and helmet advice. This dealership will be my go to from now on because of him. read more

Honest and friendly. Which is rare in this industry. And a good selection of second hand rides, too.

In the last few weeks, I've dropped about $2500 on BMW riding gear at this store. It was all ordered online through Sonia in the apparel department. Riding suit fit great and was delivered promptly. The boots I ordered came in a week early. Customer service and attention to detail from Sonia is second to none. I highly recommend this business. read more

Fantastic motorcycle business. They're expensive (both in gear/service, as well as their bikes) but they're honest and friendly - and that's almost unheard of in this industry. read more

I think because they are the only dealer for the BMW in Vancouver, they are so special for all people. The price, compare to other place in Canada, is special!!! The services system, very special too. It takes all day to do a services job for one motorcycle, and u have to make a appointment. However, they won't call u and let u know the bike is ready, u have to call them to make sure because it is ur bike, they do not care. It usually close around 5pm or 6pm, no one would pick up the phone after 430. The lady there do not care about the BMW or Ducati reputation either. The sales team is ok there, but the services, just a joke. Take ur time and enjoy. It is a place that makes u see the real world. read more

This is a review on High Road's Apparel Department staff I've been passing by this store on Grandview Highway for years. I've never gone in, since it's Ducati and BMW, so it threw me off since I'm more of a Honda guy (2007 CBR 600RR). I had some time to kill a few weeks ago, so I dropped in out of curiosity since I live in East Van. Store's upstairs and it's small. Roman's one of the staff guys and he's great. Friendly, easy to talk to and laid back. There's no pressure to make a sale and he's damn helpful. I was in at a good time since it's the end of the season and it's older stock. Prices are competitive and if they don't have it, they'll do their best to get it in for you. (There's also a store in Langley which is much bigger with a lot more gear and an eBay store with all their gear online - I think it's vanbmwducati). Since my initial visit, I've dropped in a few more times looking for gear. I met the manager as well (Sorel?) who's also a great guy. There's only two of them that work the stores, so either way you're in good hands. These guys are honest. The store stocks Dainese, Rev'It, BMW and Ducati gear, but they might be able to get other brands on request. Service is great and as long as you're not trying to screw them around, these guys will take care of you. read more

Hay I just want to say how Jason went out of his way to provide a location and support when my daughter took delivery of a Vintage 1964 Ducati 250. Everyone in the shop loved the newly restored bike. Thanks Jason that's twice now you have helped me at no cost. Much appreciated. read more

Buyer beware. They will take your money and run. I paid $400 for a windscreen kit that is the wrong year and won't fit my bike, despite the fact that I was very clear what year the bike was when the salesperson looked up the parts. They said they only had one left and it would be "final sale". Since my options were limited, I took it. Yes, I was aware it was a final sale and they wanted to walk away from it, but I was (Foolishly) assuming that they Ducati Employee who looked up the parts compatibility was correct. Come to find out, its for a 2011, NOT a 2015 model year. Totally different parts, won't work. Total waste of $400. I offered to buy a full GPS kit with mounting hardware ($1400), but Highroad is unwilling to take responsibility for having sold me the wrong parts and will not take back their "Final sale" despite the fact that its all brand new in the original packaging. I will buy my very expensive Ducati parts elsewhere in the future and I'd rather pay full price for the GPS elsewhere than take their 10% "discount" and leave me holding the bag for $400 in wrong parts. read more

Just purchased my first motorcycle with High Road BMW Ducati and am very pleased with the service I received. Thank you to the service crew for saving me from buying a new battery by advising me to check the fuses on my motorcycle I was trading in and couldn't get to start after it's winter storage. I wouldn't have known and almost bought a new battery at CDN Tire, not knowing what else could have caused the problem. Turned out to be a $2 fuse. Thank you to Cindee for finding me the best rate for insurance! Wish I had met her years ago. She is the best... and a wonderful, warm, kind person. Thank you to the lovely lady (who's name escapes me) who offered to pick up lunch for us as she headed out while we completed the insurance and transaction. I appreciated your gesture as I hadn't eaten. Thank you to Troy, who sold me my 2015 BMW F800GT. It was by chance that we spoke as I was leaving the dealership after a seminar and browse through the accessories dept. I happened to mention the bike I was looking for and, as luck would have it, he had just received the same model that day. He offered me a fair deal with the trade in of my current motorcycle. I was able to take the new motorcycle out for a decent test ride and Troy explained everything about it in detail. It's obvious there is a unique synergy at this dealership that transcends the sales department to service, insurance and accessories departments. I would recommend this dealership without hesitation. They offer lots of rider seminars and events as well for every type of rider. Troy encouraged me to bring any questions and concerns to him as I get used to my new ride which I greatly appreciate given my limited knowledge and experience. That's great customer service! read more

I purchased my jacket and helmet a couple of years ago from this shop and it was time for a refurb on my helmet. I went in for a new lens for my Schuberth and received excellent service from Greg. He replaced some pivot parts on my helmet without my asking and installed my lens. Feels like a new helmet.... I'll be going back to have a new liner installed shortly. read more

As a brand new motorcycle owner . You dont expect to have a dead battery . But it happenes . Sent my bike to the dealer to check why is my battery is dead . Only 10 days later they bother to tell me ( only after i called them to Inquier) That i have a dead battery caused by installin auxiliary light . And that the battery can no longer be charge . And i need a new battery , cost $340 . I was not very happy to hear that a new battery be dead just like that . And to pay for a new one . Decided to purchase battery from other place . $97 . The people at the battery shop said they will look into the " dead " battery . A few days latter . They said the "dead" battery is good . Nothing wrong with it . When i went back to bmw to complain that the batrery is good . And that diagnostic was wrong , and that they did not put enough effort into charging the battery . And only wanted to sell me new one . They said.. Justin the head mechanich and Troy the sellsman ," how do we know its the same battery we tested" I wanted to bring my bike ( still under warenty ) back to re-diagnostic , with out pay . For i allready paid for miss diagnosis . They refused. And did not take any responsebilty in the matter. I flet they were lying to me just to sell new battery . I lost cofidance in them . And will not recomend going there . Unless you have money to un necessary to burn . Supper disappointed. They make John valk ( previouse owner ) look like a saint . read more

Wow really 1st review for a big box store?? What's going on here? I would give it a zero if there was that option. During Christmas I was looking for some Ducati gifts for my husband. You would think this would be a great location to shop given it is a Vancouver location and big box store. Big mistake and waste of time. The inventory was very limited. The lady says: "sorry we don't have this and this and only in black.. Sorry we don't have this either... I was surprised for such a big store there was nothing!! Then the final draw: "sorry we are renovating as well" Are you friggin serious? This place is a laughing joke. It's mid Christmas! I found service to be limiting and stand offish as well. Go to Richmond Ducati where you will be treated as you should and valued. And I don't care much about bikes or know much either and the sentiment is the same from my husband who says this place has terrible stand offish service and poor selection. I ended getting hoodie, hats and shirts & beautiful selection too and great service at Richmond Ducati. It's absolutely worth the drive to Hamilton ( Richmond) and again and again bigger is absolutely NOT better! This place confirms that they are seriously out of touch with many customers needs and reality. read more

Best staff and the most amazing sales Manager, Stewart! Thanks for everything!

I have to write this review it is a bit late but great service is great service. I stopped in here on a ride from Southern California needing a tire, they were booked solid. So their amazing service staff took care of me and my BMW. They called around to other local motorcycle shops and arranged for me to go there. They helped and sent me away which sounds really weird but it made me feel like this shop really cared business or not, I'm a person and I was in need of a tire. That lasting impression will stick with me forever. I really wish more BMW shops were as genuinely caring as this one. My R1150RTP and I made it back home safely! Thank You! read more

Vancouver BMW Ducati - A Motorcycle Club That Also Helps You Buy The Best Bikes You may not realise it, but before you buy or choose a bike there is a more important decision to make, the dealership. Finding the right dealer is key to a good purchase and post purchase experience. Buying is far more than just about the product, it is about the relationship with the dealership from sales to service and ideally about your dealerships relationship with you, your riding experience and the riding community in general. New to Vancouver, in the market for a new bike so I visited a number of dealerships. I found the experience varied with most being about a sale and not about me, my riding style, and needs and riding experience. Then I visited Vancouver BMW Ducati and quickly realized the experience was different. A warm genuine greeting with it being noted I hadn't been there before and was I new to area or riding? After some discussion, and some soft, no pressure guidance I was left on my own to browse. I visited a number of times before I made the decision, each time receiving the same professional, yet personable approach. (I am sure some thought this guy can't decide or will never buy - be it known brochures and pictures were being left around my condo, computer screen savers were update to my chosen ride as I was selling and soft marketing my purchase to get spousal approval) Approval in place, a purchase was made, a new BMW C650GT Scooter. I wanted a particular colour, not in stock but without cost to me the BMW Ducati team located a bike and swapped inventory so my needs were met. Thank you. Finance and delivery were well handled and impeccable. Post-delivery the bike has some new product challenges. Not unexpected, but frustrating. Typically it is not challenges that are an issue; it is how they are addressed that counts. BMW Ducati exceeded my expectations by working with me and BMW to ensure as a customer I received the service and product I expect and deserve. Challenges now a thing of the past, I get to enjoy my ride. 8,000KM in 12 months. OK, so I said this is a club. Well, I am on the Email list now. Whatever you do, do subscribe and allow the Emails to come. I receive invites to new product unveilings, education on ear plugs, ride invites, Italian gelato nights with FREE gelato and an invite to the BMW Ducati Iron Butt. While I haven't attended every event, those that I have attended felt more like a club meeting of friends. The release of the new BMW's was more like a private exclusive bike show with no sales hype. The event was classy and included refreshments and sandwiches. Products were well showcased in a relaxing no pressure atmosphere. The evening about the Iron Butt was interesting and informative, so I signed up - 1,000 miles in under 24 hours and yes on my scooter. A very well organized event that left the dealership at 3:00 in the morning. Kelly and team ensured all was planned for a quick start to the ride with coffee and water available. Texts en-route of encouragement and check-ins were available. . A great day that include bear, deer and coyote sightings and great scenery. Also good chats with other riders at the brief stops to get gas en-route. 18.5 hours later was welcomed back by BMW Ducati's team working late with hot coffee and a genuine warm welcome. (Event review to follow) but in brief an awesome well hosted event. Certificate in hand I went home looking forward to the next club event. Hot weather arrives, BMW Ducati responds, and Italian Bike Night at Gelato store on Venables. Great show of Ducati's on the red carpet with the opportunity to meet other riders and enjoy a free Gelato. Again no sales hype, just a good atmosphere and chance to chat with other riders. I pop by the dealership now again. To buy a bike, perhaps eventually, but it is more like dropping into a club that I am a member of. Check out the bikes, grab a coffee and chat. So I guess in the end, I bought a club membership for $11,500 that came with a free bike. (FYI, membership cost may vary dependent on the free bike you get), but all worthwhile. I am also pleased to see that all the biking community is welcome to events. I see lots of attendees with other makes of bikes. Hope to see you at the next club event, in the meantime keep up the good approach. It works. Laurence P.S. Stuart, I know you do sell bikes. So will I buy again? That depends on when you convince Patty BMW has an exclusive K1600GTL Scooter or Ducati makes scooter in motorbike clothing!. read more

Hours! The amount of time I spent deciding on and selecting a jacket and pants while in this wonderful store. Sarah, my apparel consultant was, to say the least, perfect. I have trouble making decisions, especially pricey ones. BMW apparel is not cheap and Sarah helped me make the best choice for my needs. She was knowledgeable, patient, and most importantly a nice person. I was in from California on a solo trip, my Aerostich was poor fitting and I simply couldn't take it anymore! I needed to get out of that suit! Sarah helped me choose replacement gear and even helped me get my old gear home! No joke, I spent about 3 hours in this shop. Mainly because I had payment issues, my fault for not calling my bank prior to travel. No matter, while I was at my wits end, Sarah was chill about it all. If you're in Vancouver, stop by this awesome shop. Take a look around. You'll likely walk out with something! read more

i have been here 2 weeks in a row and am very interested and motivated in buying a Ducati. The show room was nice but nobody approached me. I saw one lady staring intently in her computer screen and she never even looked up. Is this what's expected for customer service from here? i do not recommend this place. It really is a shame! read more