Just purchased my first motorcycle with High Road BMW Ducati and am very pleased with the service I…read morereceived. Thank you to the service crew for saving me from buying a new battery by advising me to check the fuses on my motorcycle I was trading in and couldn't get to start after it's winter storage. I wouldn't have known and almost bought a new battery at CDN Tire, not knowing what else could have caused the problem. Turned out to be a $2 fuse. Thank you to Cindee for finding me the best rate for insurance! Wish I had met her years ago. She is the best... and a wonderful, warm, kind person. Thank you to the lovely lady (who's name escapes me) who offered to pick up lunch for us as she headed out while we completed the insurance and transaction. I appreciated your gesture as I hadn't eaten. Thank you to Troy, who sold me my 2015 BMW F800GT. It was by chance that we spoke as I was leaving the dealership after a seminar and browse through the accessories dept. I happened to mention the bike I was looking for and, as luck would have it, he had just received the same model that day. He offered me a fair deal with the trade in of my current motorcycle. I was able to take the new motorcycle out for a decent test ride and Troy explained everything about it in detail. It's obvious there is a unique synergy at this dealership that transcends the sales department to service, insurance and accessories departments. I would recommend this dealership without hesitation. They offer lots of rider seminars and events as well for every type of rider. Troy encouraged me to bring any questions and concerns to him as I get used to my new ride which I greatly appreciate given my limited knowledge and experience. That's great customer service!

HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC…read morebrand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

Great place for tires and riding gear at the best prices. Aaron knows his stuff when it comes to…read moreanything motorcycle related. This shop has been around since the mid 60's. Still has that real bike shop feel.

Aaron is a good guy and there's some good prices on most things…read more I would definitely recommend this place

My 99 Yamaha V-Star was in rough shape after the winter season this year so i was looking for a…read moregood shop to take her in and get her ready for the season. I had to have the rectifier replaced and one of my carbs had to be cleaned out as well. They had the bike for about a week and kept me updated throughout the process. Thier invoicing was fair too. Not as cheap as i wanted, but i dont think I'd be able to find much better pricing anywhere. After the fix, my bike had more issues with the carborator so i had to being it in again, but since there hadn't been nuch time since i had driven it out of the shop they didnt charge me for extra work that was done, which I thought was very courtious of them. Overall they know what they are doing and i cant say anything other than great stuff about their service. From what i know they do specialize in Japanese engines. I would certainly recommend this place!

Windbell was able remove striped exhaust header bolts that were severely corroded on a Suzuki…read moreDR650. This required special tools, experience, and skill as well as a delicate touch so as not to snap off the bolt. Well done!

Great staff. Took a long time and a lot of patience helping me. Discussed cheaper options even…read morethough I didn't ask for it and then gave me a discount at the end.

Had an excellent time here! Came to buy a motorcycle helmet, the crew knew exactly what I needed…read moreand didn't try to upsell me. You can tell they really cared for my comfort and safety, rather than making a sale. Thank you Cathy, Tiffany and Ariel! They are located above Ducati Richmond; with COVID they are by appointment only.

Great variety of bikes and very helpful staff and understanding management…read moreStaff member patiently went thru each detail. Response to phone calls for any clarifications was quick and flexible arrangements as needed Dropping off the bike is super easy.

EZ in EZ out ..and great roads nearby!…read more Got a soft tail, that was newer and well maintained. Also got a half helmet. Also in great shape. They held our bags for us for the day, and the staff was very helpful. Thanks guys!

Amazing service. great communication, a solid value. i just wish they were on the island. I would…read morehighly recomend them for your motorcycle needs.

This is a fantastic group of guys, they know their stuff and they treat your bike like they treat…read moretheir own. Never taking my bike anywhere else. Five stars all the way.

Had some electrical issues with my 2007 VTX 1300C and also needed a tune up and some new grips…read moreadded. Jim was very helpful through email and spent time with me when I came in and looked over my bike and was able to do the tune up fix the electrical issues and got the grips on me no problem in just a few days. He also gave me advice and help for future modifications I want to get done. Took the bike out for a nice long ride after getting home and she runs beautifully and all the electrical issues have been fixed and the new grips are awesome. They have all my future business for keeping my bike running for years to come. Highly recommend them.

needed some work done on my '82 honda magna, Jim was very helpful and was really kind to me and my…read morefather, and he also gave us a great deal. I highly recommend people to go to this shop. Thanks for the amazing work guys!

I have used this shop three times on my old girlfriend's 1991 Yamaha Radian. I first found them…read moreafter Daytona said they prefer NOT to work on older bikes, not even their own (what the hell??). The Radian was rough starting and idling badly and had not been winterized properly (she was really slack at maintenance before I took over). They cleaned , rejetted and adjusted the carbs and it ran like a dream afterwards. We also had chain and sprockets replaced there and she said it rode so smoothly it felt like a new bike. And lastly for her birthday I sprung for some new tires and while the wheels were off the re-did the fork seals. All the work has been top notch and fairly priced and they really seem great with older bikes. We also had difficult schedules to get in there and they were totally accommodating. We dropped the bike off after we were both off after work at midnight and put the key through their mail slot. When the work was done we paid by credit card over the phone, they put the key under the seat and we picked it up after hours with her spare key. They were also cool with installing the tires even though we had bought them on sale from Fortnine.ca. I will be going back to them with my 2015 Yamaha FJ-09 for tires shortly and likely new chain and sprockets too. I only wish they were a little off the beaten path, as I will have a bit of a transit trek after I drop off my bike, but if you have someone to give you a ride home and back that's a non-issue.

Great guys..know their stuff. Friendly courteous service. See Darcy and Dave ...they Rock!read more