This is a fantastic group of guys, they know their stuff and they treat your bike like they treat…read moretheir own. Never taking my bike anywhere else. Five stars all the way.

Just called them to see if I could get my 2000 Goldwing in for an inspection . Instead of telling…read moreme that they were busy and couldn't get Me In by a certain date , they simply told me they couldn't help me and suggested I go to another dealer . For the last three or four times I've had work done I've gone to see these guys but I guess I'll have to find a new place and they don't want my business .

I have used this shop three times on my old girlfriend's 1991 Yamaha Radian. I first found them…read moreafter Daytona said they prefer NOT to work on older bikes, not even their own (what the hell??). The Radian was rough starting and idling badly and had not been winterized properly (she was really slack at maintenance before I took over). They cleaned , rejetted and adjusted the carbs and it ran like a dream afterwards. We also had chain and sprockets replaced there and she said it rode so smoothly it felt like a new bike. And lastly for her birthday I sprung for some new tires and while the wheels were off the re-did the fork seals. All the work has been top notch and fairly priced and they really seem great with older bikes. We also had difficult schedules to get in there and they were totally accommodating. We dropped the bike off after we were both off after work at midnight and put the key through their mail slot. When the work was done we paid by credit card over the phone, they put the key under the seat and we picked it up after hours with her spare key. They were also cool with installing the tires even though we had bought them on sale from Fortnine.ca. I will be going back to them with my 2015 Yamaha FJ-09 for tires shortly and likely new chain and sprockets too. I only wish they were a little off the beaten path, as I will have a bit of a transit trek after I drop off my bike, but if you have someone to give you a ride home and back that's a non-issue.

Great guys..know their stuff. Friendly courteous service. See Darcy and Dave ...they Rock!read more

I brought my e-bike to IMS to get a part replaced. I had the pleasure of dealing with Travis and…read moreJeremy who were both busy, but found the time to do a quick 15 minute install on my bike! Thanks so much, it was very much appreciated! IMS will be my go to for my bike service from now on.

Would not recommend this dealership based on my experience…read more I placed a deposit on a motorbike after being told it was already in stock. The day before pickup, I was suddenly informed the bike was actually coming from Quebec. What followed was 5-6 weeks of terrible communication and zero accountability. I had to repeatedly chase updates myself, while most responses came from an automated bot or vague messages saying the bike was "coming soon" with no actual delivery date. No one proactively contacted me during the entire process. When the bike finally arrived, the staff showed little concern for the inconvenience caused. I was also charged more for a part than the price displayed on the tag. For a business selling expensive vehicles, the level of organization and customer service was honestly unacceptable. I contacted the dealership directly to resolve these concerns before posting publicly and received no response.

Do not buy tires here or from Revzilla and expect them to change them out in a reasonable time…read more Left my tire & wheel there 2-days ago (they promise to do this within 2-days max.), only to be told..."It might be ready this weekend...". Really wish I just bought tires elsewhere. I think I'm done with these guys.

I'm a big Cycle Gear fan, they carry a huge selection of gear for motorcyclists. Their house brand…read moregear is very affordable, perfect if you're starting out or on a budget. One of my favorite helmets is a house brand dual sport that I picked up on sale for $59. They also stock name brands and high end gear (Arai, Shoei). If they don't have what you want in stock they can order it, as they are also a national mail order company, and it usually only takes a couple of days to get your order in. And if you're a Revzilla fan, and aren't we all, know that Cycle Gear and Revzilla are owned by the same company, so you'll see the same equipment and generally the same pricing at both. I went into the Bellingham Cycle Gear to pick up heated gear for the cold weather riding. The staff guy was prompt, courteous, helpful, and well informed. No upsell, no messing about.

Aaron is a good guy and there's some good prices on most things…read more I would definitely recommend this place

Great place for tires and riding gear at the best prices. Aaron knows his stuff when it comes to…read moreanything motorcycle related. This shop has been around since the mid 60's. Still has that real bike shop feel.

Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

CAUTION: to anyone looking to get their bikes serviced here. A mistake on their end regarding the…read morecorrect size battery for my bike resulted in unnecessary back & forth between the shop. Was ensured over the phone, while waiting for an oil change, that going with their in store battery would be a better option than a factory activated battery. I find out about 30 mins to close they didn't identify the correct size therefore the appropriate battery would need charging. Option was to let it charge over the weekend or leave with a 40% charged battery. When I came back I voiced my concern about how this situation unfolded and asked if they could remedy this somehow. The lady behind the parts counter was not only rude but unwilling to recognize a mistake on the shop's part shouldn't fall on the costumer. In the end, best she could do was a 10% discount on my next oil change (discount doesn't even account for Ubers or time off work). This individual lacks customer service, manners and paints the rest of the staff in a bad light. Keep your piece of mind and take your money elsewhere.

Took my 2013 Suzuki dl650 in because I had a wobble in my front tire, they took it for a ride to…read moreassess and the lady that called me while I was waiting had a bad attitude while telling me my front bearing was the worst they had ever seen in their entire lives and that I wouldn't be able to take the bike home, I said that was ok, she quoted me around $600 for the fix and told me my front brakes needed replacing immediately and I told her I could do that myself. She told me, "ok, so you're gonna take an uber home now." I said yup, and I asked when it'll be done and she said should be done early next week (I took it in on a Friday). It's now a month later (had to call to get updates as they weren't notifying me about anything) and I get the bike home after costing me $817.23 for what I now know is a steering bearing replacement and not a front wheel bearing replacement which is what I thought they were doing because they simply didn't explain it to me. I get home, look at my front brakes and was confused because they look great. I took some photos (attached) and called the service department, emailed them the photos and turns out my front brakes are great and the service guy lied in his assessment saying they have 1mm left and need placing now. The email guy called back and said I don't know what the service man was talking about and said, "you're good, they have about 4mm left on them still, so no, they don't need replacing, I'll ask the mechanic what we was getting at later." End of story, I will NEVER take my bike there again for repair... even though the service guy David is great. Not a happy customer to say the least, especially seeing as how my motorbike is my only source of travel for work (they were aware of) and I lost out on a lot of work because of their poor communication skills and straight up deceit. Just a heads up! Don't trust what they tell you. Ps, wobble is STILL there, less so than before, but common guys, I'm just speechless right now.

Napa's Surrey BC location gets 5 stars for their great customer service. . …read more I wanted to write a positive review to reflect the great customer service I experienced. The staff at this location were wonderful and the extra assistance truly made a difference in my day. I had a wonderful customer experience with this Napa location. They assisted me above and beyond expectation. I highly recommend this company.

This place is a complete disaster. The people that work there are inconsiderable, and extremely…read morerude. I don't go to a auto parts store to get advice from a woman, that works in retail. (sorry, but guys don't care for a womans opinion, its like a guy telling a chic what kind of purse to buy) The guys that even work there, think they got it figured all out, they are retail staff and have a bad attitude. They think that they have degree in auto mechanics when they get paid a few peanuts to scroll on a computer, clicking on links to order parts. I have been a customer at Napa for a VERY long time. I happened to stumbled in this store since I was in the area, and I STRONGLY ADVISE YOU TO GO TO A DIFFERENT ONE. these people are a joke. As a matter of fact, there customer service was so poor, I will be reporting them to head office, and further my actions. No need to treat a customer like the dirt on the floor, go get a job flippin burgers if you cant deal with the heat. i wont ever go back to this location. the people are really pathetic.

worked on my bike efficiently and quickly. My headlamp had off on connection for a while then…read morenothing, I could not get my hands into where the connection was, she answered all my questions offered her wisdom freely about what she was doing and explained things I asked about she diagnosed all the connections to make sure it was only coming from one place. She was thorough and got the work done in an hour, I was happy and the price fair. I know a shop would have charged far more for Labour kept my bike for the day not giving me information about the work they did. This was an excellent experience overall and I recommend 100% I think the other comments about her asking what someone wants to spend was misinterpreted as trying to rip off and really it was asked from a place of I want y to I be fair to you before getting fully into it. thanks a bunch!

very terrible, came and general check, just provide viewing. said can not…read more fix the engine, what .? then when come？ I still paid the full amount she request , but nothing done. worst ever, suggest , stay away