Worked with Martin to get set up for my very first Vespa. When it came to finalize the deal, everything was exact to the penny, a "no surprise" experience... just the way I like it! The team at Metro were great, I met the GM ( Sameer) as well as Christian (head technician) and Zoltan (the scooter whisperer). From the showroom to the shop I was impressed. Drop by and have a look! read more

Been going to Vespa Metro for 20 years and 2 bikes now, and can always depend on them. Super decent people who care about the work they do and never try to sell me on anything more than I need. There's really no other choice for a Vancouver Vespa. read more

Absolutely HORRIBLE. They are the worst mechanic shop i ever bin to as every time i brought my vespa there, there would be more issues as MotoPhoto P has said in his review the Manager SmEar at Vancouver Metro i call him a PAP-SMEAR & may need to get 1 soon,they kept making me pay while making my bike worse & worse & have not given paper work for what they done.They treat people like shit & would NOT Recommend these shi*Bags,your BIKE will be ruined and all you will be doing is paying for a BAD JOB. read more

Absolutely HORRIFIC. They were all smiles, until they'd received my payment for a bike that they KNEW had very serious engine compression issues, (but they hid this from me and I didn't see the paperwork proving this until after I'd brought it in for troubleshooting a few times). After threatening them with legal action, they finally agreed to have the engine fixed, but then RENEGGED on the agreement once another shop had diagnosed the problem accurately (something Vespa Metro could not do for over one year). It doesn't stop there - the ENTIRE TIME I was treated with absolutely disgusting DISRESPECT. I almost hopped the counter and beat his ass for being so incredibly condescending and rude to my face. They sold me a bike with an engine that couldn't keep its compression and lied about it! I'd bring it in for service, get it back in WORSE condition (serious lack of power), then they spit in my face for bringing it in and asking why it came back in such WORSE condition than when I'd brought it in??? BOYCOTT THESE SUMBAGS in VANCOUVER BC read more

Want your bike done consistently poorly and with a wait time longer than anyplace else in North America? Choose this shop. Want an update on the repairs you will inevitably be gouged for? Good luck. The "service manager" will have a literal meltdown and run into the back. Why bother providing customers with schedules and setting up appointments when they will simply do the work when they feel like it. It's clear they have a monopoly in Vancouver, no other business could exist treating people like this. read more

My advice? Give these guys wide birth. Zero after sales service and horrible attitude. read more

The staff that work here go above and beyond. They are easy to work with, helpful, and super responsive. I purchased my Piaggio this year, and had an issue with the ignition a few months later. I couldn't start the vehicle which meant I'd have to tow it to the shop to get them to look at it. I emailed the team to let them know the issue over Christmas break. A day after they came back to the office, someone came by my place, and fixed the Piaggio in my parking garage right on the spot. It was so generous and made life so easy. read more

Horrible attitude. more than 3 months to solve an ICBC practice. Just a few days' work turned into a month's work ... it was terrible.

These guys are actually pretty great but I'm leaving a somewhat bad review because they've left me hanging. I brought in my non-Vespa scooter in the early spring, got a new tire and had everything checked out. Again, great service. They really helped me out. During the service the shop head called and said I was due for a new belt. I have one and should have had him put it on then, but I was at the upper limit of my budget and said I'd come get it changed in a month. I called back to get it done and the shop told me they were busy now, the weather was nicer, but to call back in another month and they'd fit me in. Well now it's July and not only have they not fit me in, when I called today I was told they're only working on house brands now and that I should come back in the fall. That's kinda lame. Good for them to be busy I guess, but still, be warned that they're only working on Vespa brand bikes for the rest of the summer. read more

To get a bit technical, its really 2.5 stars. I was only going to give one, but they were accommodating, at least during the purchase process. I bought my Vespa here. I made my decision based on a couple things, but primarily because they market themselves as Vancouver's exclusive European scooter dealership (which is technically true, but Urban Wasp has identical product, they just also sell Asian models like Sym). They must know what they're talking about, right? Wrong. The only guy who knows his scooters is the mechanic, and as knowledgeable as he may be, he has no interpersonal skills. The salespeople there rely on him to explain the things they don't, but probably should, know. He should be doing his job, and not have to worry about being the encyclopaedia of Vespa knowledge for the guys (and gal) on the frontline who are expected to explain the ins and outs of scootering to confused customers. Its a good thing I did a lot of my own research. After dealing with them for a couple weeks, and already committing to buy my Vespa, I started to get an idea of probably why the owner really started the business: to capitalize on the growing number of scooters, especially of the 50cc variety, on the road. Again, the only guy who seems passionate about what he "sells" is the mechanic. They offer a $500 accessories credit with my purchase, which was awesome, but doesn't get you very far when you can only spend it on Vespa-branded products. After explaining that I didn't need a topcase, the salesman tried to talk me into it four times. I plan on putting a chrome rack on the back, even if they didn't make them at the time for my model (which I was told, repeatedly), its Vespa! Wait a couple months and they will! I felt really pushed to use it towards only the most expensive products, and pay extra for things like the cover, etc. The day I picked my scooter up was probably the worst part of the entire experience. The insurance rep was one of the most unpleasant people I've had to deal with in my life. She was more worried about her iPhone and her sunglasses than actually filling out my paperwork properly. I come to find out later she copied the VIN wrong, and wouldn't answer any of the salespeople's phone calls. I would say this isn't necessarily Vespa Metro's fault, but it was pretty obvious she's personal friends with them. After complaining about the experience, I was told, "thats the way she is, and she does good work." Not really... She forgot to mail my insurance paperwork to me, and it took me two months of arguing to get it. After that mess occurred, the salespeople totally disappeared and left me to deal with the mechanic. Who lost my spare key. After 20 minutes of walking around the warehouse and swearing, he relented he'd mail it to me. Two weeks later, I still hadn't received it, and he insisted he had mailed it the day after I left. I got it a couple days after I called, postmarked for the same day I called. I take my Vespa to Urban Wasp for all my servicing. I haven't dealt with Vespa Metro again. In addition, Urban Wasp has called me a couple days after every major servicing to make sure the scooter is running okay. I never got ONE phone call after my purchase to make sure I was enjoying it. I appreciate that kind of follow-up when I'm spending that kind of money on something. The customer service SHOULD NOT stop after you make the sale. A couple things they could improve on: a) let the mechanic do his job, which shouldn't be dealing with the customers, unless he's explaining what kind of service he performed on the scooter b) actually know the product they're selling c) pick a competent person to handle the insurance d) follow-up customer service e) be less pushy when trying to make the sale (i.e. one of the salesmen told me he would "cut me a special deal" and offer me $500 of free accessories. Don't say that if its advertised on your website!) f) stock more that just Vespa stuff. One of the great things about Urban Wasp is they give you the choice. You don't need a $125 Vespa branded lock when you can buy an ordinary one for $15. Overall, especially if you don't know ANYTHING about scooters, I'd recommend Urban Wasp over Vespa Metro. You'll have a much more pleasant experience. read more

Being this is the only Vespa Dealer now limited Choice, My recommendation would be to go to bellingham and get servicing done there. They charged ( 250 + tax and fees) $280 bucks in change to do first servicing ( 4 months or 1000kms which ever comes first) on a brand new scooter bought few months back where they claimed they needed to do valve adjustment work to justify the crazy costs? given there was no choice and I wanted my machine kept up reluctantly agreed. In hindsight I should have done more research and this post is more of a warning and post about alternatives. After talking to various other vendors including some dealers out east I realized basically got taken for 280 dollars. The initial servicing was just the oil change on this new scooter they "may" at their option change the plug and everything else was just a ploy to part you from your hard earned money, Who does valve work on a new machine? crazyness. My suggestion to anyone wanting to do service would be to avoid these folks like the plague. I bought the repair manual and plan to do as much of the work myself going forward till 6000kms or go to bellingham to get work done, its almost 50% less!! Never again. Bellingham Dealer wanted 130USD for first servicing Dealers out east wanted 90CDN for first servicing Vespa Metro 280CDN ??? what the hell? for first servicing They realize they are a monopoly so they are out to get you, its that simple. Update: I found out some of my fasteners were loose, from these people, I luckily inspected everything myself in the garage, what a disappointment these people are, UNSAFE!!! read more

Beautiful store, great service. Items a bit overpriced but they are top quality. Had a nice day there learning more about Vespa's history. read more

I had a really great experience here. When I arrived I made it clear that I was "just looking, but curious" and the staff still took the time to walk me through all the different makes and models. They have quite a wide range of products with similarly wide range of prices. Lorenzo (the staff member) told me about the features of each one in a way that didn't make me feel like I was a fool if I considered the less expensive options.... all the while making hilarious jokes about anything and everything. It was actually FUN. Another great thing about this location is that they have a service shop in the back. I asked if I could see it and Lorenzo brought me into the back and introduced me to the mechanics. Man that place is huge! I even got a sneak peak of this season's new models. I can't necessarily argue with Kristin's super long 2.5 star review below that happened 3 years ago, but they have more than just Vespa brand stuff there now, and the sales staff definitely know about the scooters. The moral of the story? If I ever buy a scooter, I'll be buying it from Vespa Metro. read more

A long time scooter enthusiast, I headed over to Vespa Metro yesterday (Wasp Vespa in my 'hood closed last year). It's a little far from my home base but proved to be well worth the trip. Sales Rep, Tara Flynn, knows her scooters - driving one since she was 15! No hard sell. Just showed me around and supplied facts. I bought a 2014 Aprili 50cc which i picked up the next day, when I met a number of the super friendly team of mechanics. Overall I was taken care of! read more

Took 3 days to have bike serviced. Signed a form stating $217 and final bill was $290. Sales office and service people were rude and really did not care. read more

May 2021. 10 out of 10. The team at Vespa Metro Vancouver is awesome. Efficient, friendly, great at communications and super knowledgeable. They worked on my Vespa which was in storage for 2 years. Now it's humming and ready for the summer. Highly highly recommended. read more

They're all smiles when they're trying to sell you something, but.... After that, you're fucked! I can't believe what I've been through with these guys, how much it's cost and all the lies they've fed me. Let alone the HORRIFIC customer service - these guys are SO RUDE and they don't even care. They pushed the 80cc upgrade on my 50cc bike so hard that i went for it... it cost me an extra $1,000.... and the performance increase was MINIMAL - not only that, but I LOST MY TOP SPEED & THEY GOUGED MY PAINT IN MULTIPLE PLACES WHEN REMOVING THE FAIRINGS !! I came back to them and all they had were excuses. I asked them if they could at least get me top speed back (remember i'd paid a thousand dollars for all this alleged extra 'speed') and they quoted me $300 to look at it. They promised I'd have it back for the long weekend (the ONLY reason I dropped it off that day) and they fucked me. Didn't even call. When i did call to inquire I was met with GROSS attitude and rudeness. It's been 7 days and I still have no bike from what was promised to be a 2 day job. They don't call and when i do they're so rude, i wish i hadn't called. They REALLY know how to make you feel small and stupid for following up and asking legitimate questions about the promises they break and the mistakes they make. If you're going to buy a bike there, get it services elsewhere and come with your own helmet, or they'll gouge you $185 for a $50 piece of garbage and they've zero selection. I recommend Carter Honda, Daytona Motor Sports, or International Motorsports - IDFW these guys anymore and regret that I ever did. High prices, dishonest and rude staff - this is NOT the place to go. read more

The short story is, I had a good experience. Not entirely outstanding, but acceptable with some high points and lows. Recently purchased a new Vespa and have an experience at Vespa Metro to share. Had read the previous reviews so went over with a bit of scepticism, but also an open mind. I'm pretty easy going, so figured it would be ok. In all, I made two separate trips. The first time was a quiet sunny Saturday morning and I left after 10 minutes of being ignored by staff. There was some socializing going on and I felt like my presence went unnoticed, so I left. I was in the market for a brand new Vespa, so options are limited in the city. I went to all kinds of different manufacturers after this first experience thinking I could just buy another brand. However the Vespa was, in the end, the brand for me. So I went back, turned out to be a very busy day at the shop as there was a swap meet happening out back. This time there were different staff on duty, and I was acknowledged right away. Off to a great start, they brought out the Service Manager, Christian to help me out and tell me all about the mechanics and manufacturing of a special edition scoot they had. He was super helpful and I went out on a test ride that day. Once back from the ride, I was helped by a salesman. At this point, I found service went downhill. No need to go into specifics or names, I just felt it was lacking and left that day with an appointment to come back and ride another scoot once it had been made ready. On my return, I was treated well by the service manager again and was off on a test ride. This helped me make a final decision and I began the paperwork process with the salesman in a brand new scoot. This was the end of everyone's work day and they all stayed behind to finish the process off and help me out - very much appreciated!! They gave me a lift when needed to get my insurance sorted out and I really appreciated that as well, it was very helpful. Once at the insurance agent, it was discovered that a key signature was missing on the paperwork and the dealer was now closed. The service manager had given me his personal cell number so I could pick up the scoot after insurance was sorted, so I sent a text advising of the problem. He came to the insurance office and helped out within five minutes - a totally unexpected and very welcome gesture!!! Bottom line is, if you've been staying away due to what you've read, go give them a chance. They want to give you a great experience and are working hard to overcome some previous challenges. I've been a small business owner in the past myself and know how quick people can be to write about a negative experience, so when you go there and get great service like I did, jump back on Yelp and let people know so these guys can stick around for a long time. read more

I brought in my MP3 500 to troubleshoot an inconsistent idle. The mechanic sorted it in under an hour, did software updates to the engine and parking control modules. I left with a bill for $85 which is totally reasonable and the bike is running great. It's a huge relief to have a shop that really knows Piaggio, even the weird 3 wheeled ones. I'll be back for the 20k! read more

I have gone into the store personally to try and resolve issues and were bluntly lied to. They said the person dealing with our file doesn't work there since beginning year but is still in their service. I personally had really bad experience from this shop. read more

Bad attitude by mechanic ....40 bucks an hour lol thinks he owns the place ...lame excuses for delays wasted 90 days bike sitting and they said bring it in in july .... read more

I sooo want to like this store, but their customer service is lousy.. went in on Saturday looking for helmets to match our Vespa 250.. no one said hi, and we were in the store for over 20 minutes... some Asian woman furiously cleaning the store and one guy who appeared to work there.. left... sniff.... read more

My love affair started with Vespa's about 3 years ago when I got my Vespa. I bought it privately off a guy with only about 90kms on it. When I needed the first servicing I had gone to Urban Wasp to check out how much it would cost and what it would involve, it sounded a bit pricey so I held off. I then took it to Vespa Metro and got a quote for about half the cost and decided to go with them. This was my first experience and Lorenzo made it a great one! Around a year ago my work moved offices to across the street from the Vespa shop and so I'd pop in anytime I had any questions or problems and anyone working were always super friendly and helpful. Last fall a different neighbour accidentally hit my poor little Vespa and knocked her over. He came and told me, and luckily he owned an auto body shop and said he could get it looking new with the help of Vespa Metro. We went over to see Lorenzo and he agreed to take it apart and order in new chrome as a friendly neighbourhood deal. Without hesitation or asking he offered to do this, it was really very generous. I love my Vespa, it is such a fantastic way to get around the city. Cheap gas, über fun, park at a bike rack (aka. Free parking) and you look good! All in all, Vespa Metro is awesome!! read more

The sales staff was very helpful and knowledgeable. They matched me with a great bike at a great price. Finding the location and parking was very easy. It was nice to be able to test drive the bikes without worrying about busy roads or traffic. read more

With spring around the corner I made my way to Vespa Metro to look at its selection of bikes and have to say the staff was awesome! While I didn't get a Vespa on this visit the sales rep was well informed, patient (I asked a million questions!) and took the time to explain the difference between one bike and another. I'm definitely getting one once the weather gets warmer, and definitely from this location. Thanks! read more

I would have to agree with the previous poster. On their website, they say that the employees at Vespa Metro "possess a passion for scooters that can be highly contagious." Huge exaggeration. First, it took awhile for them to answer the door. You have to ring the bell and I stood outside for a minute before they answered it. The person who answered was worse than a car salesman. I saw on their website that they had an Aprilia Sportcity on sale and I had emailed them the day before about it. They said to come in and give it a test drive. So here I was the day after, and when I asked him about that specific scooter, he said it was sold several days ago. Instead, he tried to upsell me a 2011 model that was almost twice the price. Bait-and-switch is just bad. I won't be purchasing a scooter here. They carry beautiful scooters but I really just can't trust the people there in case any problems come up. read more

Cant believe the unethical way they do business here. I've read emails sent to this business by a young woman who wreck her Vespa and brought it here to be fixed. They gave her a bunch of stories, claiming its an insurance problem, trying to force her to pay more than her deductible and at the end of the day send a letter saying her Vespa will be repo'd from the business. All the while claiming they were unable to get ahold of her. Her address and contact number never changed. The young lady goes in and they claim not to know anything about the certified letter about a repo from their business.***BE WARNED ABOUT BUYING FROM THIS BUSINESS***. I for one will be contacting Vespa Corporate offices about their shady business. read more

Ugh, that's all I can say. I bought from them, but after a few issues, that's the last they have seen of me. From the top to the bottom all they have is a fancy mural going for them. The only thing "exclusive" about them is everything they state on their website was written badly by a PR person that has never had to deal with them, or had a look at the store. If the last reviewer is worried about busy roads and traffic they would be better off on the bus. Vespas are great, but this is not the place to pick one up. read more

Learned so much when i popped in for a visit. Friendly staff. Very patient. The store is absolutely beautiful. Great quality product.

The store may be pretty and your sale may go excellent but what makes a business is the service after you pay them money. Beware if you have any insurance claims or repairs. Make sure you are on top of them every day and get everything in writing or they will give you the run around and stall you until they decide they've had your bike too long, tack on storage fees and try to repossess it for non-payment read more

Great service, great selection. Friendly, knowledgeable staff who were very patient! I am a first-time buyer, and did not feel like it at all. I will be purchasing a Piaggio scooter here this week. And will continue to come here in the years to come. Especially thankful for Roberto who really made it easy to make my choice. Great job guys! read more

I went there tuesday had an ICBC claim. Man they got it out by the end of the week and to top it off i showed up 15min. after close and they settled my bill. Friggin awesome scooter rides way better than when I first bought it 4 months ago. Did my 1000K untop of the ICBC claim just so wowed right now even after the million times i called they are super friendly with me. Thanks guys and gals for the amazing service. read more

I was on a market for a motor scooter and shortlisted a couple of scooters from Piaggio. I've ended up test driving them several times and discussing details of their maintenance and accessories for them with Martin from sales. I found him being very honest, open, and direct. He was also very helpful with finding answers to my questions by contacting Piaggio warehouse and headquarters for North America. read more

Lorenza the manager lacks any customer service and is NOT trustworthy. He will try to lie to you and tell you that your Vespa requires additional servicing than is required. He is not knowledgeable and is equivalent to an unethical rude car salesman. When I brought my Vespa in to get an estimate, he told me I had to leave my scooter there for a minimum 3 weeks! It was a simple exterior dash that needed to be replace. The store was empty and he didn't have the "time" to go to his computer and pull up the part to tell me how much it cost. Instead he goes into this whole bulls_ _ _ about how you never know what's under the hood and further detailed inspection is required. He was absolutely rude and not ethical. If your Vespa needs servicing, contact William at Pactific Motosports at 604-276-2552. He was the mechanic at Urban Wasp, so he has years of experience working on scooters. He is very knowledgeable, trustworthy and competent. Everything Vespa Metro is not! Buy your Vespa and parts from Victoria's dealership! read more

I bought my first scooter 3 month ago Martin, the sales manager/owner is the one that "took care of me" at the time of purchase Martin told me that the first service at 1000 km is very important service and its covered by the manufacture warranty. i came in to do the service as soon as i reached 1000 km and at the end of the service was asked to pay $281.51 it was big surprise for me and when asked Martin why it is not covered as he promised he denied the fact that he said that this is covered. i wasn't happy about the accessories prices i got for: helmet, lock, cover and etc but this is debatable so i took the responsibility for buying something that was almost 5 times as much as i could by it else ware but i can't take responsibility on his lies when there is nothing i can do about it, it is his word against mine. it's also not make any sense that such as essential service of a brand new scooter will not be covered by the manufacture. read more

i bought my GTS 300 from Vespa Metro and have had it serviced there the last few years. The work has always been excellent, and most times I can drop the bike off in the morning and pick it up before closing. I had my Vespa knocked over once and it was repaired so that it looked brand new. The prices on parts are also still very good, despite the weakness of the Canadian dollar. I've imported parts from Europe that ended up being more expensive. Just this last week the GTS would not start. As there was absolutely no turning over of the engine, I didn't think it was battery-related. Metro Vespa sent a guy over to pick up the bike, but when he showed up he checked a few things and thought it was the battery, and not the immobilizer system. Sure enough, I fully charged the battery and the bike started up. To go above and beyond, in terms of service and support, Vespa Metro did not even bill me for that service. Thanks to everyone in the service department! read more

fter dealing with the people from Vespa Metro Vancouver I feel the need to tell others about the service they really offer. I have to say the service I have experienced belongs to one of the worst and unprofessional services so far. Especially when you spend a couple of thousand dollars on a scooter you could expect a friendly, reliable and professional service. If you feel the same than I strongly recommend to you not to go to the Vespa Metro Store! But what happened? When I first entered the shop a woman who seemed to be nice and friendly greeted me. She was able to answer all my questions and I left the store with a good feeling. After a few days of thinking I decided to buy a scooter from them. So I went back to the store that occupied by a man and that was when all the trouble started (his name starts with an L and ends with orenzo). I bought the scooter and he told me they need two days to make sure it's set up perfectly for me to ensure a good service. Because I bought it on Monday the scooter would be ready on Wednesday. Wednesday went by and I never received a phone call. I got already a bit annoyed because I got the feeling as soon as I paid for it, the service stopped. In the end I had to call them, which already indicates a bad customer service. When I called them, the guy answered the phone and he told me he'd been busy thus they couldn't check the scooter and I can't have it Thursday but Saturday. I already made plans for the days before Saturday that involved a new scooter. I got so pissed with him because he didn't even have the two minutes to call me and inform me. I had to call him and then he didn't even say sorry or offer me something (like a full tank or so) in order to make sure they provide the customer service they offer on their homepage. Since I already received such a bad service and after reading the other reviews I decided to get my own insurance agent and not the one they offer. So I got the paper from the guy at the store. First thing Saturday morning I went to an Autoplan agent. But what a surprise, L. was too scatterbrained to fill out the papers properly, thus the Agent was not able to give me the insurance. At this point I wanted to get out of the contract and buy the scooter somewhere else. So I called them and because it was weekend the woman was there and she understood the situation immediately and only because of her I went back. They set up an appointment with an agent two hours later and I finally got the scooter. After 35 km the scooter made weird noises and wouldn't go faster than 30 km/h. Fortunately my boyfriend was with me and he dealt with it because if I would have I would have destroyed something and kicked the guys ass. He drove the scooter back to the store and pointed out how bad the service is and they did not even offer a full tank or something for all the hassle. Eventually he got a scooter cover but OF COURSE NOT FOR FREE they really made him charge $20 for it (in Richmond you can get a new cover for 30 bucks!) UNBELIEVABLE! I can't tell you enough not to go to the store. Or if you go expect the worst service you can possibly get! I went to Urban Wasp a few days later and they were super helpful and explained why the scooter didn't go faster than 30 km/h . They also mentioned they hear a lot of stories about the Store itself and the guy who works there and all the stories are kinda similar to mine. Conclusion: What they write on their homepage: "We take pride in offering an exceptional level of customer service, a warm and welcoming atmosphere, and affordable pricing." Reality: Worst customer service ever. They stop caring the moment you pay for it. They tell you stupid lies in order to make you feel comfortable but they don't care at all. The guy who works at the shop is unable to provide a professional customer service at all. They are unable to keep a deadline and most importantly they don't think you should know about what's going on with your new scooter, thus they don't call you to inform you when you can pick it up even though they tell you they would. "We also realize the importance of standing behind the products we sell." Reality: My scooter stopped driving properly after 35 kilometers because they obviously did not check on it! "We know you don't want to wait weeks to have your scooter serviced so we've built a service center designed to get you in and out as quickly as possible." Reality: Nonsense! I had to wait almost a week although they promised me the new scooter would be ready after two days. They did not even call me in order to let me know, I had to call them. Facts speak louder than words! Those people suck! So guys, up to you if you want to deal with them and their ridiculously overpriced in-store products or go to a place (Urban Wasp) where people are professional, caring and friendly. Never again for me, that's for sure! read more

Its unfortunate but my experience with Vespa Metro has only gone down. The service I received when purchasing my Vespa was fantastic, very knowledgeable and helpful, I guess when your spending 5 grand on a new bike and accessories that should be expected. After my bike was damaged in an accident, I returned to the store to have it repaired expecting the same level of service. To my surprise the sub standard level of service I have received has been more then disappointing. I was promised my bike would be done in a month, it has now been 4.5 months and not only is my bike not done being repaired but there is no communication between Vespa Metro and myself. I have had to call constantly to find out the status of my bike, and every time I am given false promises. There are two main shops that sell Vespa's in Vancouver and after my post purchase service I would not recommend anyone bring their business to them. Its unfortunate that they don't understand that post purchase service is just as important if not more then the initial purchase itself. read more

Latest Vespa scooters on display. Killer new 150! $11, 000 oops....but sexy! Service bay up and running. Latest member of the team Dora the mechanic, super friendly and very conscientious. My bike is in for service right now and I'm looking forward to a great summer!! read more

I have to say: the service of this shop has been clearly changed towards a more customer friendly and professional attitude. I bought my first scooter there, five years ago. Little did I know... The people who worked in the shop at this time where unbelievably unprofessional and in the end I was thinking of selling my scooter just to not to go there anymore. They charged me 500 dollars for my first check up (nothing major needed to be fixed). Also I found them rude and unfriendly. Then I got a new scooter and it happened to be a Piaggio again even though I was trying to not get this brand in order to not have to got to this place and get it fixed in case something broke. Then something indeed broke and I had to bring it in. And I experienced something totally unexpected: 1. Mechanics were immensely friendly, helpful and professional. 2. Gave me an estimate BEFORE they even repaired the scooter and then stick to it! 3. They thought they fixed the problem but later it turned out they didn't. They apologized so many times, picked my scooter up again, fixed it and didn't charge me for labor! That is the service I am used to from Europe and I am so happy to see that you guys are taking it over. Great great job on my scooter and now I won't feel sick when I know I have to bring my scooter back in again because I know I can expect a professional service. (I should also mention that neither of the people recently met from there where the same when I bought my first scooter there) :D read more