Frustrating experience and loss of respect.
All Auto Care is a company I recently learned about through a friend. I was pleased with how each employee was professionally dressed and how they spoke in a clear and kind manner. The first time I took my car to them, they took the time to find out what was making an ambiguous noise. This is why I thought taking them my car again when the fog lights would not turn on would be a good option. However, when I picked my car up from them, they said my car was having a computer issue, which is why the fog lights would not turn on. (Much like with the first visit, there were other issues they found with the car. The first time it was an expensive part in the steering column that needed to be replaced, and the second time my serpentine belt needed to be replaced.) As I got in my car, I observed the check engine light was on, and the doors would not unlock with the remote, nor did the interior locking buttons work when the car was off. I went into the office and addressed these new concerns, and I was told the computer was dying, and this is why different things were not working. I was assured they only checked the fuse and it was a computer issue. When I asked about the other additional repairs suggested on my first and second visits, I was told they "had enough cars on the racks" they did not need to create car issues to drum up business. I took them at their word and started up my car, which is when I noticed the radio, Bluetooth, and interior lights also did not work. I called their office and was again assured this was a computer issue. They took the time to call my car dealer and was informed the computer issue was a common problem. They even looked up the part and found out the part was $1,700.00 "with a discount." I was recommended to buy a new car. Later on, I started to notice the clock went to 1:00 each time I started my car and the trip-odometer went to zero miles when I started up the car. Again, I informed the agency of the problems with the car and asked if perhaps something was not done correctly when I took the car to them. Their response was they did not need to take any responsibility for the problems of the car because they did nothing wrong. Finally, I noticed the trunk would not pop or the gas door open unless the car was turned on. I decided to take my car to another shop for a second opinion. It was here they fixed the car in less than one minute! They completed the miracle so quickly because the fuse was unplugged! By simply plugging it in everything worked again. When I called All Auto Care and informed them of the fuse being unplugged, the response I received was, "Oh." I do not think anything was done purposefully, but a careless mistake was not even something they could fathom doing, and I was left without the "luxuries" of the car, as they were all caused by All Auto Care for a week. I think this company is filled with polite people who are well-intentioned, but you need to be willing to fight for your car when you take it to them. I wish this new business all the best as they experience growing pains. read more
