I brought my VW here to try to save some money. They charge $99/hour for labor, while the VW dealership charges $117/hour. I had a few different things going on with my 6 year old Jetta that needed service.
The guy who answers the phone, deals with the customers, pushes the buttons on the old school cash register is not trustworthy. He quoted prices he did not deliver, randomly eliminated prices when he could tell I was dissatisfied. He told me I would have to leave my car all day/night, when the actual mechanic said he just needed to look at it for 5 minutes to know what part was needed. He wouldn't call me when he said I would, so I would have to call him to check in on when things were ready. I felt like he was always trying to scam me, with this tone of "well, let me do you this favor, you're welcome." Sorry dude, charging me an extra misc $100 is not doing me a favor (he ended up knocking it back down to the quoted price, but still the idea of him trying to slide one under was not cool).
I wish the actual mechanics were the ones I could interact with, and up at the front desk. I felt like they were honest and trying to be helpful. They picked me up from work when I needed a ride. They actually used their brains and their hearts, compared to the slimy guy who works the cash register. Another little inconvenience of this place, is that since it's not the dealership, they have to order all the parts in, so sometimes it can take an extra day to get things done.
This place fixed some of my issues, but I ended up having to go to the dealership after all, because they didn't have a VW specific device to program my inconveniently customized European key. My mistake for getting a fancy euro car.
Would I come back? Ehhh, depends on what it was for. With the cheaper hourly labor price and the convenience to where I live, (it's in midtown and I could walk home after dropping off my car) maybe. But I would for sure write down every quote, read every receipt, and question everything. Because, while this guy will back off when you call him out on dishonesty, he will try to slime his way into scamming you if you aren't watching your back. read more