The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

Awful. Scheduled an appointment for 8 to 10. Responded to text confirming address. Called at 11 am…read moreon the day of the appointment. Stated I would get a call back. They did and told me there was a mix up and they would be here at 1. The technician came but seemed annoyed. He checked the outlet, said it was good. Took the top off the dryer and stated the motherboard was dead. I explained the board was brand new. He didn't test it just stated it was bad. He then just kept repeating the board was bad. No offer of ordering the part- nothing. I paid 90 dollars, they arrived 3 hours late for 10 minutes to say the motherboard is dead. The other issue was I could not understand him due to his accent. I don't care about culture or enthtics . Just do the job. He stated he did not know why I was upset. Three hours late, acting annoyed and 10 minute for 90 dollars and difficult accent. I will never contact them again.

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

They dropped my washer and dryer stack when they taking it out the door, they didn't think I saw it…read more.. tried to load it on my trailer but it as to tall then I saw the damage they did when they dropped it. Told them I didn't see any to which he replied well now I have to charge u 20 percent lmao .. I said bs he said we go to court.. I said fine no problem then he reimbursed my credit card the full amount.. so if u get something and it's not right be ready to fight cause they will now own up to it willingly...

AVOID AT ALL COSTS - Incompetent Technician Caused More Damage…read more Don't fall for it. Steve will happily take your $100 for a 10-minute visit, but he won't fix your appliance. In our case, he made things much, much worse. He claims 30 years of experience, but ordered the wrong part for our oven. Then, while trying to fix the top oven, he completely broke the bottom one that had been working perfectly. He took zero responsibility and left. That $100 is just the entry fee to have him destroy your property. AVOID THIS SCAM ARTIST AT ALL COSTS.

The only interaction I've had with this business was twice when someone, who I assume was Jimmy (he…read moreonly referred to himself as "Fatso") came to first assess and then replace my stove, through a contract with my stove company, Frigidaire. Jimmy was very friendly and personable, and his assessment helped me get the new part for free. My experience with them was minimal but good both times. Would reach out to them again.

This company has significant issues with internal communication. Last week, I spoke with a company…read morerepresentative to schedule an appointment for service. After explaining that my house is on the market and real estate viewings were scheduled to begin in the morning, I specifically requested an early appointment at 8:30 AM within the 8:00-11:00 AM service window. The representative assured me that my request had been accommodated and that the appointment had been scheduled accordingly. However, when I called on the morning of the appointment to confirm, I was met with a frustrating experience. A technician answered the phone and stated that he had no knowledge of who had committed to the specific timing of the appointment. He added that he would come over whenever he was available within the designated service window. The technician's tone was dismissive, indifferent, and unprofessional. Due to this poor communication and lack of customer service, I canceled the appointment and scheduled the service with a different company. It is strongly recommended that the company invest in training its staff on effective communication and customer service skills to avoid situations like this in the future.

Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

Our refrigerator was going south and was not working properly. I called them this morning and they…read morewere able to arrange for a repair person later that afternoon.Zain did a thorough evaluation and gave me frank advice that the refrigerator needs to be replaced. His service charge was only $94 which I paid by check and he provided me with the exact information I needed to go forward.. thank you very much for this wonderful service.

This company was sent to me by Select Home Warranty. I will not be using either again, because…read moretogether they are a nightmare. SAR came out to do a service request, charged me the service fee, say they need a bunch of parts they won't use or need, which will run your cap to the $500 max for warranty Co., then leave you to fix your own appliance. The specific company I am referring to is Smart Appliance Repair in Northern VA. They will run your bill up and say call the home warranty company. NEVER FIXED ANYTHING. I've been trying to get my refrigerator fixed for a month. I'm so fed up with both of these companies. Trust me, save your money and time. Zain is clueless.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

I do not understand the previous reviews. They ARE NOT responsive. Took over a month to get a…read morequote. I misplaced their email, now I cannot even get in touch with them. Aweful.

I called Liberty Appliance (703-649-9773) to assess and repair my LG washing machine which leaked a…read morefull tub of water that resulted in significant water damage. Abdul showed up, eyed the washer, said he wasnt able to move it to get behind it. I told him other service people were arriving and could give him a hand; he said he had to check a dish washer in the neighborhood and would be back in 10 minutes. He never returned and did not answer my calls or texts. Is this Liberty Appliance or is this Abdul? Stunned that a business can remain in business with this level of customer service!

a technician came, "fixed" my dryer, gave me no receipt for a $310 service, and left. The dryer…read morestill doesn't work and I can get hold of anyone. Don't call them.

I was extremely pleased and highly recommend SSJ Appliance ! They are very responsive, show up on…read moretime, extremely professional and courteous. SSJ was able to find a part for my old washing machine savings me hundreds of dollars on a replacement machine. I will be recommending SSJ to my family and friends for anything they need to have done.

Pete was great! He took care of the issues with my HVAC system and even the duct work that previous…read morecontractors left behind. So thankful for Pete and his team! I highly recommend them. He also quoted $2,500 less than two competitors, with the nice, team shirts. He's honest and fair. I highly recommend SSJ!! Thanks, Pete!!

I hired Reddick & Sons Plumbing to install a new heat pump system. The work was done on time and…read morewithin budget and I am very happy with the results. I had several additional requests which they accommodated such as adding an extra drain line and additional return vent and all the work was done as requested. Since completion of the job, they have come back on routine maintenance visits to keep the system up and running and the cost of which was included with the original work. I therefore. have been very pleased with after-installation service. Separately, I used them for plumbing, specifically replacing a sink faucet, repairing a garbage disposal, and repairing a leaky shower fixture. I was very pleased with this service as well. Especially the garbage disposal because all it needed was a minor turn of a crank to loosen it up instead of a full replacement, which saved me a significant amount of money. Obviously, overall, I'm very happy with their services. I will be using them again and highly recommend.

I had a ejector pump that shorted out during a storm and backed up my entire houses plumbing…read more Reddick sent out a technician super quick who was able to come out same day, check it out, diagnose the issue and come back the next day and fix it. Total downtime was maybe 24 hours since I called. Super fair price and the tech was very friendly, answered all my questions, and stayed later just to complete the job and get my system back up. 10/10 would recommend.