I was with my sister at the Walgreens in downtown Naperville (store #3405), and the experience was…read moreabsolutely unacceptable. She went in to grab some detergent on sale, and as soon as we got to the register, the cashier--Mahendra, an older Indian man--called his manager over, claiming he needed approval for the purchase. He then said, "you people come in and buy all the detergent on sale to resell it." My sister immediately confronted him, asking, "Who is 'you people'?" He then claimed she wasn't buying the detergent for her home. How does he think he knows what someone's purchasing it for? She had 4 Tide, 4 Gain, and 4 fabric softeners because they were 4/$10--perfectly within the sale limits. When the manager arrived, even she seemed taken aback by his comments. She ended up ringing us up herself because she clearly didn't agree with what he said. If this hadn't been the third Walgreens we'd visited (since the others were sold out), we would've left everything right there. It's outrageous for our money to go to a store where we're treated like this. As soon as we left, my sister called corporate to file a complaint against Mahendra. This kind of racial profiling and disrespect cannot be tolerated.

My normal Walgreens is the one at Columbia and Ogden, but I had to come here because a prescription…read morewas not available at that location and they could not transfer it between buildings. I had a few questions come up regarding this situation and had to speak to the long-time pharmacist at the Main Street location. This completely reminded me why I stopped using this store years ago, even though it was more conveniently located: he was rude, snappy and just walked away at the end of the transaction with no closure. What awful customer service. Look, it already sucks to be sick. Having to deal with unempathetic staff makes it worse. Pharmacists, take note.

Awful inconsiderate and thoughtless customer service. Called about 2 very necessary prescriptions…read moreand spent 1 hour and 47 minutes on hold. I was then told I have to wait and pick them up only after their dinner break at 7:15. Unbelievable!

Pharmacy does not answer phone at this location. Said one person was ahead of me, on phone, yet,…read more30 mins later, no one answered. Called a different day, same result. Picked up prescription for 30 day supply. Got home and 20 were distributed. All other pharmacies give actual sealed manufacturer container. Not this location...to miscount by 10 is ridiculous, then no one answers phone to resolve.

6/26/26 at 9:50pm. I pulled up to the drive thru in plenty of time before they closed at 10pm. They…read morehad the dark sun shield pulled down and drive thru lights turned off to look like they were closed. Drive thru Indian man told me they were closed and I had to go inside. I said why, I'm here now. If I parked and went inside it would be 10pm and conveniently the pharmacy would be closed. That was his whole plan. He reluctantly gave me my 1 prescription. Closing at 10pm means 10pm, not 9:50pm. Receipt time said 9:55pm. 3 months ago I went inside at 9:50pm and they literally slammed the window shield down in my face after I waited 10 minutes behind one lady getting her prescriptions. They were more concerned with helping the 3 cars in the drive thru. All I had was 1 prescription to pick up. It would only take 1 minute. They ignored me that I had been waiting 10 minutes while they were still open. All the large black lady at the counter wanted to do was punch out and leave. Always horrible unacceptable customer service at this Walgreens on Raymond in Naperville IL.

Pharmacy closes for food breaks at random times. They change based on mood I guess. Does the entire…read morestaff need to go at the same time? I also keep getting notifications that my prescription is ready then when I get there it's out of stock. Get your shit together. I'll be changing my beds to cvs. Pharmacy is a joke,

Don't use their Pharmacy, it's never open!!! Your…read moremedicine is important, yet they can't dispense it without a Pharmacist being there AND the Pharmacist IS NEVER THERE! Literally drove up three times in the last month and the pharmacy was closed because the Pharmacist was not there!! I am using the Pharmacy at Jewel Osco and surprise, their prices are better!

This Walgreens sold us a $250 Amazon gift card that was already redeemed & had part of the claim…read morecode defaced. There was no way to see that before purchasing as it was still in the cardboard sleeve. Walgreens refused to make it right, so they took our $250 and gave us nothing. Do not shop here, and definitely don't buy gift cards from this store. Horrible treatment!

Customer service is absolutely the worst! The employees decided to give my kids a fruit flavored…read moremedicine without asking. The won't drink that flavor so I asked for bubble gun. They up charged me to add the correct flavor. When I asked for their names they refused to give them. Telling me it was none of my business

My husband came home saying how rude they are there I've…read morebeen saying that for 10 + yrs Going to a different store now The girl that took care of both of us is just so snippy

Good experience with putting together my online orders for delivery. Most of these are done and…read moredelivered within or under the promised times, even on inclement days. I haven't been inside the store yet but will soon. They're a 24 hour store, pharmacy included. I appreciate good customer service and the staff at this location always comes through for me.

Terrible service and management could not give a rip…read more Verbally submitted a complaint to the manager who said he could do nothing and to call corporate. I called corporate left a detailed explanation of the complaint and surprise surprise I never received a call or email back. Store management must get there and lack of caring for their customers from corporate

I buy monster energy drink and cigarettes for this Walgreens consistently. I also buy a lot of beef…read morejerky and pharmaceutical pills. Essentially the service is amazing, the people are very friendly, and believe it or not I'm actually greeted when I walk in. The Walgreens sometimes has a lot of clutter and open boxes on the sales floor, but it is safely placed away from the middle of the aisle. The pharmacist is very friendly and will answer all of your questions.

This is the worst Walgreens ever…read more You know your sick when you can't get angry or yell cause you're too exhausted. Don't use the Walgreens Pharmacy in Aurora off of Randall. They are incompetent!! It's a good thing the medicine I take isn't for anything to help keep me alive, cause I'd probably be dead by now. Seriously!!! How hard is it to follow directions and look in my file? The brand I need is supposedly supposed to be written in there, or so they claim. I've gone through this at least five times now, every month. If what I need is written in your file, why is it that everytime I come and pick up my prescription for the past 5 months, it's never right? Then I have to wait days for them to order it? I mean you'd think after getting pretty upset and irrate last month, this month they'd get it right! Oh no, absolutely not! Then they look at me dumbfounded as to why I'm upset, after asking them yet again, "the brand I need is written in my file, correct?" It would be one thing if it were different people helping me behind the counter. It isn't it's always the same 2 people. Then this time I went A step ahead and used their note section when I re-ordered my refill. In the note section, I asked them to check to make sure they had the right manufacturer. Then I typed in the manufacturer I use and they still couldn't manage to read my note and filled the wrong one. What is the point in having a section to write to them if they don't even read it?

Customer service is horrid. I came in for detergent and stepped up to the counter where there was…read morean employee who looked at me but just ignored me. I waited for an acknowledgment or a simple greeting and nothing. Until another worker said they'll take me in another register. Ridiculous. At this point Walgreens should invest in self checkout lines and cut employees who drag down their customer service scores.

I am giving this Walgreens 5 stars because of Trace. I called, an actual a phone call, and Trace…read moreanswered. I needed a specific item and she was able to get it for me. Back story, I used DoorDash to pick up the item. They could not find it... I called the store, while the shopper was shopping. Trace found the item, that the shopper could not, and brought it to the register. Thank you so much for your help and kindness, Trace.

Like a kid in a candy store, this shop is filled with delightful smelling soaps, scrubs and candles…read moremade locally. All "kidding" aside, stop in and you'll want absolutely everything in the shop. I mean all of it...even sweet Megi--the queen bee who taught me a thing or two about beeswax candles. Did you know that burning 100% pure beeswax candles can purify the air quality and allergens in your house? Though I was in the store yesterday, I couldn't get myself to write a review until I had the chance to try some of the beyond amazing soap samples I received from Megi. I smell so good, and my skin feels pure and soft. I now understand the value of using quality products. Their specialty handmade soap is a goat milk and honey soap. Not only is the bar they make so pretty and artistic to look at, it smells so good you'll want to eat it. Their products are small batch, and I think Megi told me some of the soaps take six weeks to cure, but don't quote me on that. They also carry Savon De Marseille soap from France. Apparently you won't find this soap anywhere in the area. If you've passed by this shop a million times and always wanted to stop in, just do it. There is parking out front or across the street, and after you pick up some soap you can head up the street for a cup of coffee at Arriva Dolce. It's totally worth it. Whether you need a gift or want a personal scrub soap for yourself, you can find it here. Note: Ralph E reminded me that I was stuck on review number 666, so it was very important that I write this immediately ;-)

Sarah from this company has been absolutely fantastic to deal with. I received an item that didn't…read morework for me. She went over the top to be sure I got what I needed. Their products are SO fantastic, but the customer service is above and beyond great!! Thanks girl! Mary Budler Arlington Heights , IL

This is one of the worst Walgreens pharmacies we've experienced. Time and time again, we are told…read moreprescriptions are ready via the app or by phone and when we arrive to pick them up, they're not ready. And we wait. Most recently, we had the prescription sent to this Walgreens pharmacy first thing in the morning and we're told it would be ready in the afternoon. Afternoon comes and it is not ready. We're then told it will be ready by the end of the day. End of the day comes (9:00pm-ish) and it is not ready. I then call the next morning and the pharmacist says something is up with their system and that he'll knock out the prescription (eye drops) himself and it will be ready in 5 minutes. Arrive at the pharmacy 30 minutes later and it's not ready. It's almost comical at this point how terrible this location is. Embarrassing.

there was a power outage I went to go and get my meds but there lights were on so I thought they…read moregot to be open, the girl with the short brown wavy hair with glasses looks at me in a rude tone and says were closed bye. I put my hand in and she slammed it on my hand and I kept asking questions and she kept saying bye and slamming it on my hand she was being so rude I get it u can't do anything but there's no reason to be rude to someone who is just asking questions. 100% do not recommend. Will not be back. If I could give 0 stars it would be -0.