I've been to this location a couple times now and have always been happy with the results. I've…read moremade appointments as well as walked in, and every lady there is so wonderful, making the pain as minimal as possible. Customer for life.

I have been going to the Oak Brook Terrace Waxing the City location since it opened. Over the past…read moreyear or so, I've noticed a general decline in the overall experience, but I continued going because the location is convenient when I'm already in the area running errands. After what happened today, however, I will not be returning. I came in today, September 30, around 10:20 a.m. in the pouring rain for a simple lip wax. I apologized for being 7 minutes late. The front desk employee immediately told me, "I'll take you this time, but next time I won't." I said I understood, but mentioned that I thought there was a 10-minute grace period. She corrected me and said it was actually 7 minutes. I pointed out that I was, apparently, still within that window. Her response was visibly irritated. Then she asked me to complete a customer profile form. I explained that I had been there within the past few months and asked whether I really needed to complete the entire form again. Her response was essentially, yes, this is what you have to do, which I found odd, but I started filling it out. I then said I needed to use the restroom quickly and would finish the form when I came back. This is where the interaction became completely bizarre. She told me, "We don't need to wax you today." I honestly didn't understand what she meant and asked her to clarify. She then indicated that I didn't need to fill out the form and didn't need to get waxed there today, in a tone that felt like she was refusing to provide the service. She also mumbled something under her breath that I found derogatory. At that point, I said, "What is your problem?" I explained that I had a pedicure appointment immediately afterward anyway and would simply have the service done elsewhere. I then asked for her name because I intended to contact corporate about the interaction. Instead of simply giving me her name or allowing me to leave, she told me I needed to leave and picked up the phone and said "I'm just going to call the police." Yes -- over a customer asking for the employee's name after an uncomfortable interaction about a lip wax. I remained at the front desk and told her that I thought the response was completely extreme and that I would be contacting corporate from my car. I left, contacted corporate, and also contacted the local non-emergency police line to document what had happened. I was told they would conduct a wellness check at the business. I am still genuinely confused about how a routine waxing appointment escalated into this. I have been a customer of this location for years, and I have watched the experience decline, but today's interaction was on an entirely different level. There was no reason for the interaction to become hostile, and certainly no reason for a routine customer-service issue to escalate to the point of possible police involvement. I would strongly recommend going to the Elmhurst Waxing the City location instead. At this point, the convenience of Oak Brook Terrace is not worth the headache. Management/corporate: I sincerely hope this interaction is reviewed, including what happened at the front desk and why a customer who was simply trying to clarify the situation was treated this way. What should have been a five-minute lip wax turned into me leaving in the rain, without the service, after having to make two separate calls to report what happened. Absolutely bizarre.

I was excited and also nervous when I decided to try some highlights in my hair, but Liz did an…read moreamazing job. She did exactly what I wanted. I've heard horror stories about bad hair dye/highlight jobs, but I had a fantastic experience here. I also visited her recently for a hair cut and, as always, she did a wonderful job. Love her and Maria! They are so talented at what they do and are the sweetest people!

Great place Elizabeta takes her time & did a great job. Great environment! I will be back for sure.read more

It's been so many years since I've written a review, so I thought I'd do a little refresh. I've…read morebeen going to Maryanne since I wrote my last review in 2017 & I can still say that she is the absolute best in the business. I will literally never go anywhere else. The salon suite area that SpaBlu is located in now has easy parking, and I never feel like I have to fight traffic to get into the place. The waiting room is small, but I've never been waiting for more than 10 minutes. Maryanne is transparent, thorough, and has never made me feel weird about being completely pants-less on a high table for a Brazilian wax. She is incredibly knowledgeable about skincare. I will continue to make the drive to SpaBlu forever.

I have been going to MaryAnn for a couple of years now. MaryAnn is very personable but also very…read moreprofessional and through. I always leaving so relaxed and my skin feels so good. I look forward to my visits each month.

I have a hard time trusting people doing my eyebrows but Renee does an outstanding job every time…read more She's dedicated to the craft and is a perfectionist and she is the best.

Renee really knows her stuff! She has a calm atmosphere and demeanor, and makes you feel…read morecomfortable. Her station is clean and comfortable. I'm definitely becoming a regular! You can't go wrong with a Brazilian wax from Renee.

Thank you fellow yelpers for helping me find Katt!! Kinda new to the Oak Brook area and needed a…read moreBrazilian asap. Was able to easily book an appt online for the very next day. Katt is so friendly and SO knowledgable. Made me feel at ease throughout the entire visit. She uses a mix of hard and regular wax- which I love. Even received a personal thank you card in the mail a few days later. How cute is that? Def my new spot!!

I have been going to Katt for years, I highly recommend her for your all of your skin care needs!!…read more She is extremely knowledgeable and stays ultra current in her field.

I got my eyebrows done here and the technician did a great job. She was quick and the pricing was…read moregreat.

Always a pleasant visit from threading to waxing to facials. Have been going here for over 16…read moreyears, staff has changed over the years but their great service has not.

Not the best customer service. Grace period is 9 min and I…read morewalked in at exactly 9 min mark and the front desk person could see me running to the door mind you. She still wouldn't check me in and let me go to my appt. And I've waited longer than 9 min for my appts sometimes but that's ok? Honestly I wasn't expecting that- and it's not like the next person was even there waiting for her service. It was completely empty. For such a big corporation- such bad service. I do like my wax girl but the front desk is not friendly at all.

I expect a service provider to be on time. Arrived 10 min early and was told 20-30 min behind. My…read moreappointment takes a total of 5 min. This doesn't work for people like me. Its hard enough to carve out 40 min in busy work day... will be taking my business elsewhere

Great job & a good price Punch card for a freebie after 10…read morevisits Convenient parking too I'll go again

She did a phenomenal job with his first ever nose wax and eyebrow threading, he was really scared…read moreof it hurting and ended up feeling fine! She worked really hard to make sure she got all of his nose hairs.

I cannot say enough good things about Shi and Bella Amore. Went for a brozilian and was not…read moredisappointed. I got there a little early and was told she would be with me shortly. Right at my appointment time Shi finished with her previous client and introduced herself. Led to the treatment room and got ready. The procedure was quick, yet thorough. Nothing missed. Hard wax used. Ripping your hair out will always cause some pain, but this was about as minimal as can be expected. Finally, she is super personable and kept the conversation going which keeps your mind off the task at hand. I was actually surprised when she said it was all done! I highly recommend seeing Shi at Bella Amore! If you're a dude who has never tried a brozilian, give it a shot. You'll love it and Shi will take away any awkwardness you may be afraid of. Thanks, Shi!

Things are usually pretty black & white with me, either I love it or I hate it & you better believe…read morethat if I feel either, you will know it, but let's just say for sake of this review I absolutely adore Shiwanna! After ten years of Brazillians & seeing over 10 different Aestheticians; I think I've found the one, and with that being said there is definitely NO gray area. Bella Amore is located in the Oak Brook Promenade inside of the Phoenix Salon suites, it can be kind of hard to find so if you are not familiar with the area give yourself an extra 10 minutes in case you get lost. She is sweet, clean, & a full professional. I applaud her for being fully educated with all factions of hair removal & skin care. Throughout the process she coached me on the do's & dont's that other wax techs have never mentioned to be before. The best part about my visit with Shiwanna is that I DIDNT FEEL A THING. I swear not a thing. AHMAAZING! Her Spa is the real deal for great service. She uses high quality grade hard wax & even has her own line of products that I can't wait to try! Give her a shot, I guarantee you will not regret it! I am a guaranteed a returning client.

Sarah k. I trusted you with my Daughter's first Eyebrow…read moreWax for her up & coming Graduation...What an AMAZING job...I couldnt have asked for anyone better...we are Customers for life...not to mention the beautiful personality...the professionalism and the very Reasonable prices... Thank you again Sarah K.

my experience was horrible I did a ombre powder and I was not thrilled with my results kristina was…read morevery unprofessional wasn't clear and did her own thing to my brows. You would think she would wash up before doing a session I couldn't even tolerate the smell of her body odor when doing my brows. I left disgusted.