This new Management has greatly improved since the old management and I appreciate the renovations and attention to detail that they have given to The Palms. The front desk workers are courteous and amicable. Although rent has gone up, I appreciate the promotions that they have offered to residents who are thinking of renewing their lease. I got free parking for next year and couldn't be happier about that! read more

Pros: Close to School, and honestly for 644 a month for your own room and bath that's already furnished, it isn't bad. (you could prob find a cheaper place.... plenty of cheaper places). It is right near a whole bunch of restaurants and has a complete gym that gets hardly used. Cons: This place is dirty I was given a room a dirty rug, filled with stains (stains do not make a rug dirty just the appearance, but i found a crap ton of dust and hair). The toilet had a black ring of fungus or most-likely mold and the tiles in the bathroom were dirty as well. (nothing you cant clean up in 5-10 min) I work in real estate so the only explanation for this is 1) PREVIOUS DIRTY FILTHY STUDENTS who lived here before, or 2) THE MANAGEMENT SUCKS and can't clean worth a lick. My hypothesis is both of the above. Your main nightmare is the going to be the students who live here. 1)Why is it so dirty you ask? Just look at your neighboring roommates who can't clean or take care of them-self's, I only lived here for 3 months and the students/roommates have have apparently been brought up by dung beetles (that or their mommy's took care of everything). The trash can fester for months piling in a corner, what i would consider a very poor composting pile, leaking ooozz that stains the floor. The trash then populates a family of maggots, that turns into flies, and begins to spread to other piles of trash in the common areas. The kitchen sink will pile up with dishes and grow mold / fungus till the whole apartment fills with a fresh sent of throw-up / sh!%. I pride my self on being able to cook or bake in the kitchen, but with a mess like this I stayed the heck away. Then you dirty grubbing, poop eating, garbage breathing residents have the audacity to complain when you get charge extra when you leave. Well I wounder why? Maybe it's because they got to clean up the crap you left behind. READ YOUR LEGAL CONTRACT. You are responsible for the mess you make. If you don't return it back to the manor it was received then you get charged. The people who end up cleaning after you are humans, and not cleaning robots that are probably underpaid. Honestly though, you are college students and have the ability to read. Just take time out of your hands to read the contract before you sign.. because who knows what could be lurking in that contract. 2) The room that was given to me was dirty, this is probably due to a lack of professional cleaning. It's beyond shame-full that the Palms management give you a room in such bad shape. The Palms on University is basically run and cleaned by students. If any thing ever needs to be done or fixed, it most likely wont. The students workers are nice, but they don't in my opinion have any grasp of how to actually run a property of this magnitude. I could have legally broke out of the contract on many occasions with a call to a lawyer and even pressed legal charges (if I wanted to, but I'm nice and pretty tolerant). Place is a mess due to unprofessional-ism and in should no way have been run down so bad with out repairs. If I was the owner I would have fired the main staff before they were even hired. You may ask: Well why didn't you throw away the garbage. My response: I did throw away my garbage, but I refuse to throw away "your" garbage. I am not your mother, your maid, nor house cleaner. Tips to surviving here -Cleaning 5 min before you move in is a must, wipe down down everything, use bleach in the toilet, and vacuum (if you don't know what cleaning is ask your mother or better yet Google.) -Bring in earplugs because (students can get loud) -Bring a plug in wall sent (no matter how clean you are the smell will seep in from the common areas.) -Do not live on the 2nd floor with a window adjacent the roof on building (A), people from above tend to throw there garbage out the windows which pile and accumulates on the roof. This can include raw meat, bags filled with trash, unwanted frozen dinners, half eaten pizzas, and Cell phones. (and because of bad management, it is never going to get removed. I have written complaints, came in personally to complain and nothing was ever done) -Bring a mini fridge to store little odds and ends -(My last important tip, If you don't want to get charged extras for anything in your room before you leave.) Make sure to fill out in the beginning of move in, every problem with the room and apartment. Do not be shy because at the end they will figure that you made the problem. But lets just be real, you will get charged for the common area. Even when you haven't touched it. I give it 1 star for being a building, additional 1 stars for being close to UCR and 1/2 a star for the friendliness of the staff. They might have handled situations poorly but they sure were the friendliest. The management staff of cleaning or repairs are few in number, but when dealing with a complex this big, it may even come out to be an accomplishment, 1/2 star. read more

I used to live here awhile ago so I got to experience living so close to campus in these apartments. The Palms apartments are conveniently located next to plenty of restaurants and things to do which is great for those without a car. Which ties along nicely with the affordable price of rent for the apartments themselves. I've heard some of the bad reviews but I have yet to encounter anything negative with any of the staff or maintenance. I still visit plenty of friends that live here and they aren't planning to move out any time soon. Overall these apartments are a great place to live in while attending UCR since you get to enjoy the off-campus life and still not deal with far commutes to get to school. read more

The apartments are not perfect, but I feel some of the other reviews are a bit unjustified. So here's some of my Pros and Cons. I'll start with the Cons (which is significantly less than the Pros...) Cons: *There are issues with the apartments, as there are any other issues. Stuff gets old and breaks, we just have to deal with it. Every apartment is different, and different things break (but the maintenance DOES fix it--see one of my Pros). *The actual location isn't pristine (but it isn't absolutely terrible either). It's on one of the busiest streets in Riverside. *For the most part it is undergraduates who live here (which could be a pro for some). I'm an older student, so it's a bit odd for me to live with people who are much younger than me. *There's a cap on electricity. It's really not that bad, but it's aggravating to try to limit your electricity if your room mates don't know how to (or don't want to) shut off the a/c or heat. With that in mind, I wanted to say a few good things about the apartment. Pros: *The price for a room in a four bedroom (around $785 a month) is actually good considering that the apartment is --furnished--. I think people forget that they are also paying to "rent" the furniture. Additionally, you get your own bathroom in any room you choose, which is a MAJOR plus, you get internet access, cable TV, access to a small gym, access to free tanning (I don't do the whole tanning bed thing, but this may be a plus for people getting a base tan), access to a high def TV room, access to a computer lab with FREE PRINTING, a pool and jacuzzi with barbecue on the premises for all tenants to use (you have to have a key to get in the pool area), and--my personal favorite-- a community Keurig with free coffee. I mean, they actually make it worth your while to stay here. *The management and office team (mostly students working the desks and phones) are absolutely fantastic. They are sweet people who have made a sincere effort to learn everyone's name in the apartment complex (which is about 400+ people--I think that's pretty admirable), and really do care about your living experience here. (More on that later) Also, they host a lot of community activities so that everyone has a chance to meet more people in the complex. (Free waffles one morning a month, free pizza with DJ at the pool, etc). *The maintenance staff are extremely helpful and very quick about getting to their work orders. Even the maintenance staff starts to know who you are in the complex. *Rent payment and maintenance requests are all online. *The apartment is within walking distance to the school and right next to two bus stops catering lines that go as far as Corona (I think? I don't travel much out West) and to Moreno Valley. If you don't have a car, like me, this is a good location for travel. Plus, you're literally right next to a pizza place (Jafang's--they're pretty good), a Thai restaurant (also really good), Taco Bell, IHOP, and down the street from University Village that has a Starbucks, a Subway, etc. *Security measures have been increased, as opposed to what people have previously stated. If you're walking home later in the evening after hours, I've seen quite a few security guards around and they make sure everything is in order since the complex is an "open campus" style. You have to have a key to get into any building, so it's pretty safe. You just have to be smart about stuff--again, as with ANY apartment complex. Don't expect to feel safe if you're walking home around 2am as you would walking home around 2pm. *Lastly, I had some issues with the apartment that I had originally been assigned (I opted for them to find a room mate, since I was moving from the other side of the country). There were some problems that I won't disclose on here, but I made sure the office was aware of the situation and were continuously informed. It took them a little time to get back to me (I mean, there's 400+ people, I'm not expecting a next day sort of deal), but the management here made sure that I was safe and was comfortable with my living situation. They allowed me to move into another room with two other people who had similar situations with their room mates. So far, the new place is significantly better than the older place. The main thing here is that the office WILL LISTEN, but you have to let them know that something is wrong. They can't read your mind. From what I've heard about this complex from previous years from other tenants, I really think they're getting everything on the right track. I would recommend this place to someone in my similar situation (moving from far away). I'm not giving it a five out of five because I wouldn't do that even for a four-star hotel--everyone has improvements that needs to be made. I just think that the Palms are doing the right improvements and really do care about their tenants. read more

For me, I definitely would give no star here. The management is very very terrible. Al they thought is making money from students. They even sell some spurious debt to collection agency and make them to get money. If YOU DON'T WANT TO MAKE COLLECTION COMPANY CALLING YOU EVERYDAY. DON't choose this place. I have enough evidence to prove they disturb me and my friends a lot . I will sue them if they keep disturbing me. the collection agency is called carter young. Again, don't live in this place. read more

Living at the palms has actually been one of my worse experiences in LIFE. These people really showed me how ruthless they are when it comes down to money. They will do whatever it takes just to get an extra dollar out of anyone's pocket. The management may seem nice but it is simply a smoke screen to throw off your first impressions. If this is your absolute last resort then I would say go for it but make sure to keep your keys and everything they give you. If you end up losing any of the stuff they will charge ridiculous amounts to screw you over. I can't wait until I move out and live elsewhere. The apartments are dirty and majority of the people living here are disrespectful. It is also not sanitary, I was not surprise to find a rat running around in my apartment. There are many other cheaper and better apartments around, you just have to look around or just live in a house. read more

The culture of the office staff at the palms on university is hugely bad. People working in office are rude to residents. They are friendly with each other, gossip about residents. Then when they see I come into office to make work order or pick up mail they are rude. When they attempt to be professional it doesn't work it is not nice but patronizing. It's worst when there is a problem in apt and I need help fixing it. If management fixed the general attitude in the office then living here would be a better experience. All my friends say the same thing. I am moving. read more

This building is a complete scam if you fill out the application will plans on moving in and you decide not to they will still put it on your credit whether or not you signed a lease pure fraud read more

I got to visit my friends here almost every week because of it being so close to UCR. The best thing about the apartments is the location which has them right in the middle of a lot of places to eat and the movies are a few blocks down the road as well. I've gone down to see the staff at the office and there is always someone ready to help and they all seem friendly. Also the maintenance staff is always quick to fix or replace anything that my friend's apartment may need after they placed a service request. There may be some loud people at times but usually it's not a problem or it's comes to the attention of management and they handle any problems pretty quickly. These apartments also offer pretty cheap rent for the rooms which are pretty generous in size. Most of my friends liked staying here and haven't had anything significant happen that made them want to leave. read more

Nothing too special you get what you pay for. The people in the office are really nice and helpful. The place has defiantly got better since I've moved in. Could improve amenities. read more

It's a comfortable living space, never have a problem with loud noises or loud people. Only problem would be response time to service request other than that I have enjoyed my stay at The Palms read more

This place is a great place to live. It's really convenient and the apartments themselves are really spacious. I see there are some bad reviews here about the apartments, but honestly that wasn't my case. If you are a clean and responsible person there shouldn't be any issue with your apartment. If there is an issue with your place they are quick to resolve which is great! Management is awesome! Especially Richard. They are nice and sencire as long as you respect them as well. Overall this is an awesome place and I highly reccomend it. read more

This is most damn place in the world. They will charge you a large amount of money for cleaning. If you don't pay, they will threaten you to send your account to collection agency read more

This place is absolutely awful! I gave one star only because I have to. The good qualities of this place like (extremely minimal) furnishing, in-unit washer/dryer, dishwasher, full bathrooms, large closet, exercise room, pool/spa, parking garage and close proximity to school and shops is completely over shadowed by how terrible the building and service is. First off, the price is outrageous! They charge $775 for only one room and a bathroom in a 4x4 which means you have to share the living room and kitchen with 3 other people. They also add $30 A MONTH for parking! They claim that their parking is secure but I have not seen the car gate closed since I arrived 3 months ago and the handle to the stairs was just recently fixed but before anyone could have walked right in! They claim that you have the first 3 days of the month to turn in your rent but that's not true. You have until 9 IN THE MORNING on the 3rd, not the whole day. Then their electricity charges to gargantuan! There is a $75 cap for my apartment (the cap is per person, not apartment so if you have a larger, unfilled apartment then you are S.O.L.), I barely heat the place (70*F), barely use lights, leave on weekends and I still go over! WTF? Secondly, the staff is awful. They are belligerent morons that have no idea what the hell is going on. There are a couple of exceptions but other than that they just want your money and would prefer to never talk to you. When you report a problem they argue with you about even though the tenant is OBVIOUSLY right. They argue just to argue, just to be right, just to be frustrating. They keep an attitude of: "well, that's the way it is" or "that's what you get." They always twist it so that is it the tenants fault even when it obviously is not! They have absolutely no respect for tenants whatsoever. Just because I'm a student doesn't mean I'm an empty-headed idiot! Thirdly, what you pay is NOT what you get. For $775 I expected awesome quality, instead there is only crappy. There is minimal furnishings that are pretty ugly and crappy. The walls are a drab, light-absorbing brown and it's EVERYWHERE! The carpet is stained and nasty. Frankly, it wouldn't surprise me if they were white at one point. They offer "complimentary" carpet cleaning but it does nothing. The "tile" in the kitchen and bathrooms is the off-white and tan stuff they have in institutions and schools and is severely scuffed. The counters are ugly, the flooring is nasty, the walls are drab. Not a homey place to live. Thankfully they allow tenants to hang things on the walls. Fourthly, the noise is downright disturbing on all levels. You can carry conversations between the walls, ceilings and floors, hear people showering and peeping above and below you and hear EVERYTHING outside. Tenants can pretty much hear everything going on everywhere. Lastly, the apartment employees can come and go as they please. There is actually an article in the lease that gives them permission to enter the apartment and YOUR ROOM as they "see fit." This is really shady and creepy. They also have quarterly "inspections." They recently came in and changed the blinds in the living room and a stove fliter without my being there or asking for it and now they are charging my roommate and I $11.67 EACH for the repairs that we didn't ask for and had no idea they were charging us! There are too many of these incidents to name! CREEPY! I hate this place. The worst part is that contract is unbreakable. Once you sign, you're in for $9,600+ dollars regardless if you stay in the unit or not. If you break the lease and move out you STILL have to pay the full amount. Crazy! This place is the worst! DO NOT STAY HERE!!! WARN YOUR FRIENDS!!! read more

I assume you've decided to live here because you are exceptionally wealthy...in which case you might as well move to Sterling further down Iowa across the street from Stater Bros as they have better parking options, cleaner and nicer apartment units, nicer kitchens, and is pretty much the same distance from the UCR campus. Or maybe you saw the photos online and thought it looked pretty and the pool looked nice, which is true, but if looks are your thing then you might as well move into Grand Marc across the street. At least then you won't have to live on noisy University Ave right next to two gas stations (which can't be healthy). I once saw two prostitutes getting arrested at the iHop next door to The Palms. Oh so you're not rich? THEN WHY THE HELL ARE YOU CHOOSING TO LIVE HERE? Pros: - Friendly leasing consultants - If youre lucky enough to get an apartment facing University Ave, the view is great (but noisy) - Relatively nice units - Nice pool area - The apartment complex as a whole looks nice with the palm tree set-up. - Big TVs with HDTV - Ceiling fans in rooms - Washer/Dryer inside of the units - 10 minute walk to campus - Right next to the University Village (lots of food options and the Regency movie theater) - Nice sized beds - Balconys are sweet - Utilities cap - Comes with a fridge, microwave, dishwasher, stove/oven, and A/C unit. - All of the workers here from maintenance to clean-up crew are very hardworking. Cons: - There is only 1 trash unit. Luckily I lived in the apartment unit right next to it, but walking down 3 sets of stairs just to take out trash is unreasonable. I feel sorry for the people who dont live that close. Taking out the trash is a MISSION. I pay ~$800/month, we cant get trash chutes? -Parking is horrifying. (I will explain below) **If you buy a parking permit, you will be forced to park 4 or more levels up the parking structure. Meaning if you even need to run into your apartment to take a quick shower and rush to class, you cant because you risk your car will getting towed. So have fun driving up 4 floors, walking down 4 levels (or taking the stinky elevator) to your apartment. Then walking back up those 4 levels when you are leaving to get your car, then driving back down those 4 levels to drive off to leave. **Guest parking is a NIGHTMARE. Concerns about parking: Also I am certain that the towing company that The Palms has a partnership with (A&G Towing) is corrupt. They tow you QUICKLY to a yard miles away from The Palms without notice and only accept CASH. No debit, no credit, no check. I've had the displeasure of witnessing numerous amounts of friends get their car towed and what sketches me out is, regardless of whatever car they have or what time they got towed, the towing charge is always sporadic. $440 for one friend, $500+ for the other..and again, they only accept cash. If that doesnt alert you then..good luck. So if you have any friends coming over past the time you can get a parking pass (7PM) then they have no parking options. I had my friends park at the 24 hour Santanas restaurant next door overnight until we could get some real parking options. Ridiculous. More cons: - The rooms are extremely dark. There is the kitchen light which lights the kitchen but no lights in the living room. - I paid for a fully furnished apartment but didnt receive any chairs for the desk provided in the rooms. My roomates and I ended up having to take the dining room chairs to use as desk chairs. Now we have no dining room chairs. - Utilities overages seem skeptical. A friend of mine and his roommates ran his A/C all day every day and never received any overages. Another friend of mine's apartment was vacant for 2 weeks out of the month and he received overcharges. I guess they overcharge you based on monetary quotas they need to fill? - The elevators are frequently broken and are slow. The elevator at the parking garage reeks of piss. - This place is expensive to live. I paid 785 a month for my own room and bathroom in a 4 bedroom unit when I could have lived in a HOUSE with my own room and bathroom with less people in a better neighborhood for under or around $700. - The later you sign your lease, the more advantageous it is for you. They try to scare you by saying that they are nearing 100% vacancy but that's a lie. I signed my contract early in May, was told they were at about 95% vacancy and got nothing. During the summer more people signed to live here and were given over $500 in gifts and even put in a raffle to win free rent. Excuse my french but that is bullshit. - Security really doesnt have a presence. I had a friend whose car got stolen right in front of the leasing office at 4PM on a weekday and no one knew what happened. - The hallways are eerie and claustrophobic. Reminiscent of a jail. I want to write more but Ive reached the character limit so i'll leave it at this: there are better options. Don't be fooled by the nice employees and the unit model. read more

I've been living here for 3 years. I've honestly enjoyed my time here. Being that I am a college student I enjoy the short walk to campus and the close proximity to food places across the street. I also like the spacious room. New management is very good. Work orders get tended to very fast and rent is affordable. I enjoy the programs like free food that go on monthly as well as a 24 hour gym. Also I got a nice $400 gift card that really came in handy. read more

Office crew are patient. They have had made a lot of changes with new management. The place is a lot cleaner than last year. And the place is affordable for students. If you don't bother anyone then you are safe. You pay for what you get. It is my second year living here and I do recommend this place. It's walking distance to UCR. I call Riverside my playground and the Palms my home. They have been trying to help everyone live in a safe environment. I'm not getting paid to post this. read more

I give The Palms a 4 because I wish they were a pet friendly apartments other wise a 5! I recommend The Palms if you are a student or if you are looking to only rent out a bedroom otherwise it's a bit pricey. It is really nice place with EVERYTHING included such as a gym, pool area, computer lab, and even bball/ volleyball court. I have been living here for 2 years and i actually renewed my contract for another year. I love that their contracts are by the bedroom. I hear all these stories about students moving in with roommates and end up having to struggle beacause the have to pay for their roommate's rent. The Palms makes it so your are only responsible for your lease and bedroom. I also like that all utilities are included so I don't have to worry about bills! I have enough with school already. Since it became The Palms there has been so may upgrades. I am looking forward to another year here! read more

These apartments are a short walking distance from UCR. It's conveniently placed near restaurants you could dine in without walking too fair either. They upped their security and now there's security 24/7. It makes me feel safer because they ask for your ID and everything! A lot is changing and there are renovations that have improved the location. The staff is super friendly and very attentive to your needs. I personally had quite a few things wrong with my apartment and as soon as I told the leasing office they got it done the next day. I really appreciate how concerned they are with my happiness as I stay here. Hopefully the rest of my stay goes as great as it has been these past two weeks that I've been living here! read more

If you're looking at this, you're probably about to sign with them, DONT. We Waited too long to find an apartment so I was left with this as an only option and even though I decided to ignore all the comments from yelp and other people and just go with it. Their staff doesn't seem to try to help, we spoke with 3 different people that each say a different "offer". On our first tour we were told there would be no deposit and waived application fee. We go online the second day to do it, all fees are there, we call they say they'll waive them if we come down to do in person, we come down and all fees were still there. THIS IS ALL WITHIN 5 DAYS. Terrible staff. They're so called 20 year old "manager" has no communication skills. Such an attitude, and apparently she's the one that assigns the offers that "change every day" I wish the property owners pay attention to that and hire professional people like the ones at GrandMarc or sterling. There's a reason it's summer time and this place hasn't filled up. It's trash, literally go with your guts and comments from here, private rooms are better off. read more

Horrible place.horrible staff. Needs lots of improvements. If I could give this place no stars I would. I have had multiple complaints and none of them have Benn fixed or even awknoledged. I'm def moving out as soon as possible. read more

I don't live here but I've been here enough to know how disgusting this apartment complex is. First off, the parking garage is covered in trash and homeless people. You think that the smell in the parking garage is from all the trash, but that's only part of it. Majority of the smell in the parking garage is lingering from the actual apartments. Going up the stairs is disgusting, it doesn't look like it has been washed in years. Once, a mouse ran across my feet and there's been multiple cockroaches. The hallways are absolutely repugnant. I don't have a weak stomach, but multiple times I've gagged and nearly thrown up from the smell in these hallways. I wouldn't consider living here a second in my life, it's not worth the money (Who wants to pay $700+ a month for an apartment equivalent to a meth house?). The carpet looks like it's been thrown up on, there's mold on the ceiling, and the kitchen counters are uneven. The kitchen sink doesn't work; in fact, nothing works. Honestly the only good part about The Palms was that it was right next to Taco Bell. Unfortunately, Taco Bell was under construction for a couple quarters so that wasn't even available. Do yourselves a favor: do not live here. read more

AVOID AT ALL COSTS. They'll make it look nice for the tour. Management is extremely unprofessional and only wants your money and doesn't care about residents. Just one big SCAM. And there's no f***ing pool table/Game Center? Also, the printer in the computer lab is constantly out of ink. They'll charge you extra for utilities you don't use, door locks are broken, carpets and floors are filthy, beds squeak, people PEE in the elevators, unsafe, and they'll tow your car for no reason. Didn't even clean my apartment before I moved in. And GOOD LUCK to you if you have any issues. The front office just talks shit about you when you address your problems and maintenance half-asses all their work. Kept receiving sketchy electricity bills when it was me and only 1 other person living here. Finally got in touch with a supervisor and stopped receiving FAKE bills. Only time anything got done was when I finally met the supervisor (who they don't have a number or email for and is VERY rarely here). Even left a message with corporate and received no reply. I tried to move out of this place and they wouldn't let me. One of my roommates only got out because she had a police report about being sexually assaulted by one of the residents! If you NEED to get out of here the only way is with a police report. So PLEASE do that and make sure you're talking to fair housing about all the issues you have here so they can keep a record. Even got my car towed from the 5th floor of the parking garage because management didn't provide me with an updated sticker. They tried to have me pay $375 by 5pm and I refused. Made them get my car out for free. Make sure you park only in assigned parking, not on the visitor floor or out front of your building. Towing company is also sketchy and WILL get you. Also, don't expect anyone to fix any problems you have here unless you are literally on their a**es and in that office bothering them every single day. They also have permission to enter your apartment whenever they like. When my newest roommate moved in they gave her the key to MY room! WTF!? Also, previous residents or people from other buildings have keys to wherever. Expect random people knocking on your door or being harassed when you try to walk anywhere. Smoke detectors, I'm not sure if anyone mentioned.. Are EXTREMELY sensitive and go off all the time. They're not even smoke detectors that beep, they are legit fire alarms in every room with flashing lights. SO LOUD and it sets off the whole building until the fire department comes and shuts it off. Be careful about setting it off too.... My roommate got charged $800 for setting it off when cooking. I promise you can find better. NOT WORTH IT. AVOID COMPLETELY IF POSSIBLE. Dirty, ghetto, loud, SCAM. And... DIRTY...again. 5 months left for me. Good luck & please warn others about this place! Don't get trapped here! read more

i moved to the palms because grand marc was dirty and the "gates" were always broken. it was unsafe and the security guards got jumped one night, both of them. i was assigned D building first (the main office building) and was waiting for my other room mate to move out so that my "assigned roommate" that i requested would move in there. oh my gosh, this was such a terrible experience. first, management said that i would just move down the hall, literally a room across, so i agreed. then my friend called me and said that she is living in a different building B, which is more than across its across and diagonal. i didnt' agree to that and i had to call to see what the issue was. no one told me that i would be moving that far. so i called and they said that yes i was supposed to live in B building. so fine, i was frustrated and told them that they needed to help me. that i had one week before school and i wasn't going to ask my parents to drive 60 miles to help me move when it wasn't my fault. they said no one can help. i called my parents and we began the move. 1. the keys to my building didn't work, to the building from the front door and the stairs 2. my apartment was absolutely filthy. the carpet looked like someone was living there for years and never vacuumed and never showered. the tiles were filthy and you could see the dirt. so my parents complained and the management said that their personal maintenance crew cleans every apartment. (there was a chewy bar wrapper on the group, someone was living there and no one had cleaned) 3. after a month of living here, i was charged of $60 of overage fees for the month of september however i was only living there for maybe a week and a half. how could i possibly have turned on the A/C for so long or the lights in a week and a half that my overage would be $60 worth? i filed a complaint and what do you know, there is no record of me living in the old building, D, and there is no record of ever having complained about my roommate or any of the mix ups.they responded to my complaint 4 months later, and they finally removed the charge after looking up the deepest records and comparing them to the older tenants'. 4. they barge in whenever they please. during my finals week, this week, i have had over 4 "managers" barging in my apartment saying that they ALL need to check to see if the vacant room is vacant (which i understand but all of them?), and that they need to check the keys. it was so rude, they would ask me all these questions and i was clearly studying. they knock 3x and don't even wait a minute before they barge in. it was rude and inconvenient and on the lease they said that they would ALWAYS notify the tenants a week before they came in the apartment. (guess not!) 5. the move out "check list" oh my gosh, this list is ridiculous. it is asking me to essentially be a cleaning lady and clean my entire apartment inside and out, even the common areas. really i feel like they make their tenants clean their apartments so they don't get charged, and then don't clean it again themselves. i am a college student. i know what its like. we dont' clean the best we can. only so we don't get charged, hello? 6. YOU CANNOT PARK ANYWHERE BUT UPSTAIRS. if you are going to eat at any of the restaurants it deosn't matter. you can't park downstairs, you will be towed. and they towing company that htey use doesn't accept debit cards. they WANT CASH. What the hell? cash who has that kind of money. i took a cab to the tow yard, the cab ride alone was $30 because we had to take "detours". the fees for the towing were ridiculous. really they were. so all in all, maybe my experience was just the worst, but it seems like they aren't getting very good ratings. this is the truth, i didn't believe them to this extent when i looked them up before moving in, but now i know, they are cheap and just want money. they are run by students mainly and the managers are rude. they dont' care about anything but gettingmoney. the only manager who made sense and was logical was fired. read more

if i could give the palms 0 stars, i would. this is the worst apartment complex i have ever lived in. i'm so frustrated that i have to continue living here for the rest of the year and it's only been 3 months. the 2nd month that i lived here, my car got towed out of my own parking spot! first of all, the grounds are extremely filthy. the custodians do not clean anything.. ever!!!! there is trash everywhere and i do not feel safe here. this is the most important thing.there are no gates and random people have access to everything. the homeless and addicts are always roaming the grounds looking through the trash for bottles and cans. the gate to the parking garage has been broken for 2 months and this puts me on edge because anyone has access to my car. why am i paying for garage parking if anyone can have access to my vehicle???? i've seen one security guard about 3 times during the 3 months that ive been living here and all he was doing was sitting down, not patrolling. dont even let me get started on the staff. i need to take a moment to pray. these people are out of their minds. they have 0 and i mean absolutely 0 respect for the residents and even potential residents. i should have taken the hint when i came to sign my lease. there were 3 staff members in the office and all they did was glance at me and continued whatever they were doing. many moments later i was asked what i needed help with. i asked to speak to the manager so we could begin the process. after waiting for her for about 45 minutes, (keep in mind that i had a 9am appointment) she was ready to see me. anyway, she is no longer employed here. but this waiting game wasnt a one time thing. this happens every time i need to go to the office. everything always takes 10x longer than it should. even when i call the office they can never help with anything. its always "call back later because i dont know and whoever knows isnt here". train your staff!!!!!! now let me get to maintenance. i dont even know if they even exist. within 2 weeks of me moving in there was a leak in my bathroom ceiling leaking water all over the toilet and floor. i called the office and they said they would relay the message to maintenance. a day goes by and still leaking. i call again and about an hour later some guy comes, pokes a hole in the leak and puts one of my pots under it to catch the water. i called 3 days later to ask when they were going to fix the hole. it has been 2 and a half months and there is still a gaping hole in my bathroom ceiling. this is on top of other maintenance requests that still havent been fulfilled but i wont even get into that. in addition, the palms has no concern for resident privacy. they will tape private documents with your name and business on to your front door for the world to see. they could have at least folded it and put my name on it. summary: save yourself the frustration and stress and live somewhere else. read more

If i could give this a zero star rating I would. The management is piss poor, unhelpful, and generally out to get you. This place has horror stories attached to it. If your fridge stops working the management will tell you they can't handle that for 2 months, and that you can't solve the problem on your own because only the management can authorize utilities in the apartment. If your electric bill is 400$ dollars which is unreasonable for a small apartment, because this is something you wouldn't even pay in a two story home. The management will tell you they will help, and then completely forget about you and 6 months later you have thousands of dollars that you owe them. Despite that you harassed the leasing office weekly no one came to inspect the utilities or the electricity meter so you're just screwed. If anything breaks no one will come and fix it. Homeless people will try to break into your apartment. Trash will be all over the apartment grounds, because no one seems to understand where the trash is supposed to go, and because the homeless people throw it everywhere while they search for plastics. DO NOT LIVE HERE! Even if you think its a good idea because its cheap, which its really not because they will screw you with extra bills, it is not worth living here. I hope these people go under and they have to tear these apartments to the f***ing ground. read more

Lived here for two years when I was still in college, charged bogus late fees , got checked out and had my room marked off the list by my roommate. I went to my car to place some leftover items, realized I still had the apartment key , went back to turn it in like an hour later received a late move out charge, even though the room was empty and marked off a list. All together bonus fee's added up to 800 dollars, that was fun. My roommate never received promotional gift card, continuously asked for it , continuously denied. Finally 8 months later he speaks to parent company about problem , manager says he is lying and forges his signature on a document saying he received it. These guys operate on the fringe of what is legal, can honestly say the only thing these guys have going for them is location. When I lived there they changed management and used that excuse for being incompetent. My first year here was as equally as horrible as my second, but considering all the employees put up a nice front I was dumb enough to get ensnared again believing it was just a chain off miscommunications. After visiting the office for like 14th time i stopped going, they never got anything done on time or owned up to anything. As such I never bothered with anymore maintenance requests I literally took photo evidence of everything that was broken to make sure I didn't receive anymore fee's . I've never had someone blatantly lie to my face like that, there are so many sketch things that happened here, I don't have time to go through it all. If you're reading this before signing your probably a highlander , this is me looking out for you. Just put the paperwork down and get out, if you already signed , sorry dude your screwed. read more

Seriously, I won't give this place one start if I can chose zero!!!! The service here is extremely terrible!!!staff won't do anything help for you even they just sit there and have nothing to do. The pics about the room are all fake and totally different! They usually said its all about you on the phone actually they don't care about what's your problem at all!!! Do Not Live here! read more

To be completely honest I was unhappy when I moved in and was ready to be miserable but actually when I called maintenance they went above and beyond to help me fix what I asked to be fixed and even set up my wifi for me. A particular maintenance worker, Jose, really made the experience a good one and now I look forward to living here. I just wish that all the trash would be picked up but I'm sure they'll get to it. read more

This place is absolutely horrendous. Homeless people in the halls, homeless carts in the halls. Trash everywhere. When I moved in there was water damage on the walls and mold growing and they responded in two weeks by painting over the water damage. DO NOT STAY HERE. read more

why you would want to stay here: - it's very close to campus (15 mins walk, 1 mile) - a lot of places to eat (if you don't plan on cooking) - friendly staff - quick work maintenance why you would NOT want to live here - VERY expensive - the managers SUCK - they will do whatever it takes to get more money out of you - fully furnished (but does NOT include chairs, WTF?) - the lease for doubles is badly designed: you are both responsible for both rents, meaning, you are responsible for your roommate if he/she doesn't pay - furnitures are old - their HD TV's pixels are as big as my thumb - the washer will rip your cloth - the dryer takes forever to dry - management team is extremely stupid and do not know how to handle minor problems - they tow your car whenever they want (they will find a reason that you'll say: wow that is just stupid) - they charge for days that you cannot live there (the 2 weeks installment period: meaning you are paying for 12 month, but you can technically only live for 11 months and 2 weeks, because they need the 2 weeks to put the furniture in) - they charge for moving in early and moving out early (if you want to move in 2 days early and move out 2 days early to go home, catching flights, etc. you cannot, they will charge for the 2 days about $40/day that you move in early) - all the free things comes per room basis, all the paid things comes per person basis (meaning: getting free gift cards? it's per room. getting charged for over usage, late payments? it's per person) - this place is not gated, a lot of drunk and homeless people around at night (their "SentryTech" security guards is only there to check if there's any cars they can tow) - the hallway looks like a prison - the AC/heater is really old, takes so much electricity just to warm up the machine - the elevators smell like pee - they go by rules they made (by the lease, whatever it says, it will happen, read it carefully, if they want to charge you, they will) - this place does not have property insurance for resident (if their things are stolen or damaged by fire, it is covered, if your things are stolen or damaged by fire, you need your own insurance *VERIFIED by AAA and Wells Fargo insurance) - they will lose your mail and packages - they will lie to you about their policy (they say different things when you first go in to check it out and when you are signing the lease) - water not clean (has white powder in it, WTF?) - not BBB accredited, the government does not know if this is a legit business I personally am not happy about this place, I had experienced most of the above things but some happened to my friends and/or roommates. It really makes you mad but then they always give you like cookies and hot chocolate to make you like this place again... If you really want to live here I suggest that you don't. If the above reasons is still not convincing let me tell you 1 more thing, sign the lease later (during summer), the later you sign the better the promotion. We signed in February and we only got $50 gift card, while people that sign in summer get $500 gift card and raffle to free rent of a year. last opinion: I assume you are somewhat financially stable to afford about $900/month (or doubles $500), so go live at Sterlings/Grand Marc, for $20-30 more you move from 1 star to 4-5 stars note to palms: don't comment on this and don't ask me to call to settle my case personally, I already gave you so many chances, if you can run a business like this you can take a review like this read more

I looked into this apartment for my son -- but was not pleased with the apartment and the residencies on the premises. I thought for the moment that the apartment complex was under a Section 8. The apartment which was shown to me of course is a model apartment and that was fine -- but I was able to notice other apartments and I was not pleased at all. There are cameras but I found out by talking to residence on the premises they are not in operation because of a budget cut also I noticed quite a few homeless people around the complex and the trash can area. There is also a homeless shelter across the street from the complex. No security on the premises -- The one positive thing was the staff very professional and quite knowledgeable; but they don't live on the premises. I could understand why no one wants to live at The Palms. read more

This place sucks and so do the staff. I got an apartment for my daughter last September, 2016 and the management was a nightmare. Cheril the manager had no clue whatsoever about the procedures. We were given a check in date but the unit was not even ready or inhabitable yet. My daughter was placedvin a different unit until the right unit was ready. The one unit assigned to us was in really bad shape. Dirty floors in the room, bathroom, kitchen, etc. The restroom vanity was and still is missing parts and/or broken. Most of the items were never fixed. I just know that I won't be renting here anymore. The staff is a bunch of incompetent organisms. Another thing that makes this place undesireable is the fact that thebunits are occupied not only by students but by any type of people. I have observed some elegal activity within the premises. I regret having rented a unit in this place. Beware. read more

The place is not what you expect it to be. When you sign the lease and check the model rooms everything looks perfect but when you actually move in it's completely different. The management is the worst, their rude and very unhelpful. The apartment carpet is old and dirty, the furniture is very old/somewhat damaged and the parking is ridiculously far from the apartments. The internet is extremely bad, if you go online for more then an hour a day this is definately not the place for you. Youtube videos take over 3times the video duration to load, and streaming/downloading will take hours. For the price you'll be paying at The Palms you can find a much better place around Riverside. read more

This place is so corrupt!!! 1. Everyone on the floor at the parking garage got their tires slashed. Palms response- that's not our problem -_- 2. 6 guest parking allowed for a place that house a few thousand. You can ask for a parking permit but has to be during the hours, which is a hassle. What if your friends want to come over or more importantly family. 3. It's suppose to be safe but I feel like all the main doors have been broken into to a point where they don't work anymore. 4. If you request anything to be fix, good luck getting a response within the year. 5. They always have loud parties at the pool, ALL THE FUCKING TIME how about midterms, finals, etc 6. There's trash everywhere because they don't seem to clean up the bins, to point where they overflow and everyone just leave bags of rash outside the buildings. 7. This place is fckn loud, it's like where everyone gathers those party nights and be loud in the parking lot. 8. I can never feel safe because so many people here that don't even live here. 9. This is suppose to be student housing, idk maybe cause the place is only like 20-40% capacity they started letting families rent out the room. There's always so many people including families. 10. The place smells, elevators smell like piss, stair rails are sticky. 11. The fckn gates for the parking lot sometimes, actually very often the gate freezes preventing anyone from entering or leaving. So what if I had a midterm, or someone needed my help really bad, do I wait till fckn the office opens. 12. They give out parking spaces but ppl seem to not give a fck cause people park anywhere without a pass. 13. Last year they charged me for like having to repaint my wall because I had probably like a poster or two hanging, but it was even blue tape so there was hardly any damage. They make us clean up at the end but they'll still charge u. All the bonus they provide r sht. Computer room with free printing that never actually works. 14. They r useless, since ur going to be paying nearly 800 a month to be treated like sht. 15. They room boys n girls randomly without ur consent. 16. I got a notice for something about a month prior to the date, they gave me the notice 1 day before event, even though on the paper it said it was posted about 3-4weeks prior. 17. Don't ever order anything, you might end up buying a book online, n they might not give it to u until its finals week, if they even get it to you that quarter. read more

I hope I can save someone out there unnecessary tears and headaches. The palms on University is run by the most selfish, backwards, greedy, heartless animals there ever existed. this place will make you realize what it means to be deeply hurt. I have spent 4K dollars of my own money on dishonest fees from the palms, not including any rent that I signed up for. the palms evicted me last year after I told them that my financial aid was put on hold and that I needed a little extra time to pay my rent. I even showed them my financial aid status form. the next day there was an eviction note at my note at my door. basically they were able to cancel the eviction if I paid the lawyer fees of 3 thousand dollars. WTF!!!!! so I had to pay my rent and the lawyer fees to get the eviction cancelled and not on my record. the palms are sneaky and greedy do not live here. they will make your life a living hell. they take advantage of their tenets which are all struggling students. everywhere is dirty. the managers are liars. when you have a problem and need to talk to a manager you won't be able to for at least 2 weeks because a parent lyrics they are always on conference calls and have no time for petty issues of their tenants.. imagine!!! the printer in the computer room never works. the gyms smells and every equipment is broken. all incentives and any cool thing you see them offering for you to move in is A STRAIGHT UP BAIT TRAP!!! do not fall for it. if this lease was not 9 months long I would not be here. I hate it here. there is so much to this place that I can say but I have to go to class now. but please stay away from here. I have friends in other complexes that have never experiences the inhumanity that takes place inside of this seemingly nice housing. one of the managers who just quit literally called towing trucks on 28 cars that parked In retail that day she left. 28 cars were towed !!!! and the palms did not help to release not even one car. this company are hungry for your money and will do anything to get it. anything. read more

Better prepare to pay for other people's mess. Floors are black from roommates and the apt doesn't shampoo. Don't sneak pets, they charge, if they find trash outside your doors you're charged $50 for a small grocery bag. Its false advertisement because you will not get a fresh apt as shown. So expect multi cultural and that means multi smell all at once, Beans, Cumin, Curry, Fried chicken,sriracha.You cannot get a heads up on who will be your roommate(s) so if they are party animals and reckless oh well. the management will charge everyone for any damaged property due to intoxicated humans.. Yes, Even if you was not home during party/kickback or whatever. Heads up if you have no other choice but to move here...then, get a short least to test out.. You may have good roommates & a decent apartment. I recommend documenting every thing wrong with the apartment before you move in on the walk through form. This is very important (even something as little as a pin whole in the blinds) they will review that same paper when you move out and if it's not documented even if you noticed before you moved in but was to lazy to write it down then, you will get charged too. Keep your door locked and don't get to comfortable with people in the house, guard your belongings especially when your not home. Last but not lease they don't play when it comes to TOWING so park in your assigned park and always get guest passes and make sure they aren't expired. OK I think I covered most. Be wise! Safe apartment hunting! Goodluck read more

When I moved into my apartment the carpet had multiple stains all over. I submitted a work order multiple times and even went to the leasing office to different staff regarding if something could get fixed, months later it has yet been fixed! There is trash everywhere, in the hallways, stairwells and parking structure. Not to long ago gates were put up, but they are almost always left open. I live in the building in the back and feel unsafe because they are left open! read more

Warning: don't live here! So I moved in without taking a look at the room in my unit first. I came inside and there was blood in the restroom, toilet paper everywhere. To say the room was a MESS is an understatement. I asked the front office to clean it and they refused. I asked for a key card which I hadn't received when I signed the lease and they refused. The fire alarms go off every week for at least an hour for no reason and when you call the office guess what? They refuse to help. I received a package to be delivered here once and the office lost it! You can hear gunshots at night so there's no real security and I'm always scared. They will lie to you and say "undergoing new management" or "new floors to be announced" its all a lie that corporate tells these people. They fined everyone in my unit for improper trash disposal when there isn't even a trash disposal Oh yeah and we had someone living in our apartment who isn't even on the lease. That's right, how does a person get away with living rent free for a whole year? The palms certainly doesn't know. We were all so scared, how something like this could happen. There is no trash disposal which I'm pretty sure is illegal, so everyone throws their trash in the hallways which produces cockroaches, spiders, rats, anything that moves you name it. Oh yeah and the elevators?! Full of throw up piss and smells horrible. One time the ceiling of the elevator fell while I was inside. They clean the main office hallway every once in a while to show off to new prospects, but they don't clean any other hallway! Don't be fooled. The parking spaces say "for future residents only" well it's not, it's for the workers and if you park in their spot they call towing on you. They fine you for everything, the pool is always a mess, the "gym" machines are broken. I walk my dog every so often and they have poopy bag boxes but no bags are ever in them so how does the palms expect their residents to keep clean without providing proper amenities? Basic human needs. I hate living here and have only been here for 5 months. So save your money, take out loans, and live at home or on campus. You'll thank me later read more

The "Palms on University" is just one big "false advertisement", starting with those beautiful model apartments they show you that don't represent anything you will ever live in. Stained carpets, broken furniture/appliances, additional charges they refuse to itemize or show just why you owe more money. After (4) months of living hell at the "Palms on University", we finally forced them to break the lease after they continued to violate just about every stipulation that was printed. Lets start off with their failure to provide a safe & secure environment, by refusing to fix the broken security doors that led out to the street. This allowed just about anyone to wonder in off the streets, which created an unsafe living area. They also failed to inform their new tenants there was a "assistant psychiatric living facility" just across the street. The tenants were allowed to roam the streets throughout the day and into the early evening. As for the "personality" questionnaire, which was suppose to help assign similar roommates to each apartment. WRONG! My daughter is a grad student and requested "older grad students" that were "easy going and low keyed". They roomed her with 19yr old something's, going to community colleges, smoking dope most of the day and entertaining strange me all throughout the night. The final draw was when my daughter woke up to one of her roommates getting beat up by her boyfriend. Knives pulled, threats made and nothing was ever done. recently that same roommate's boyfriend kicked in the apartment door, knocking it off the jam. Only after threatening both management and corporate offices with a law suit, as well as publishing the police reports on social media, did they final let us out of the lease. Parents/students, my suggestion is to think very hard on what is more important to you. Safety & security is the utmost important factor, especially in the Riverside area the "Palms" is located in. The concept was great, but what is not shown will affect your loved ones the entire 12 month lease they will have to sign. Good luck! read more