Things are improving a little bit. They finally fixed the internet issue after 3 years, so that's good. The ticketing/issue tracking system is still a pretty terrible system which makes it hard to get updates automatically. That said, since about mid-January, Dana has been involved and communication has dramatically improved. In fact, her follow-up today made me come back to adjust my rating. If this continues, the tenant experience will be incredible. Setting to 3 because there's a long history still to be overcome, but things are headed in the right direction. Keep up the amazing work, Dana! read more

Honestly, we enjoyed it for a bit but I kinda regret renewing our lease. It's just been going down hill the entire year we have lived here. The stray cats are cute but out of control. They piss and mark our cars every day. When it comes down to maintenance, the workers are nice but what's the point of having a ticket system, selecting a time, confirming a time frame and never showing up? When they are aware, the respond with a new time frame and still never show up. So I spend my entire day waiting around for them to never show up and it's exhausting. Not only that, but if they cancel our request, they say something along the lines of "oh, I don't know why it would be cancelled? We will get back to you on that!" Do they ever get back to us? No. When we've tried to go back to them, it still never gets done. When submitting a bathtub leaking ticket, you'd think it would be of high importance. But apparently not. This have been routine when submitting tickets. I can't tell you how many days I've wasted waiting around for someone to show up and never do. I should be paid for the time I lost or cancelled my personal plans because they said they were going to show. Also, the lack of communication from this place is crazy. When we had our balcony done this summer, they never told us they were going to take out our AC and that we could have a portable one in replacement. We had to suffer long enough to ask when it was going to be finished and said "oh, they are almost done but we can provide you with a portable one" ‍ Communication from an apartment should always be first point. I can go on and on but yeah, this is just exhausting. For the jobs I worked in, my communication with guests was always my main priority. That's what my degree is in and that's what I practice. Also, almost all the washing machines have been broken since move out/beginning of summer. We just had mass move-ins. Idk how we are all going to be doing laundry. We are all going to have to fight for it. We went to the lost sock (now the U laundromat) and it's too expensive just cuz we had to fight to do laundry. We should get reimbursed if we have to do laundry outside this complex because the washing machines are still down. read more

Leasing office complains about everything, things take long to get fixed. Maintenance 3rd party workers leave the door open when they do work. Can't do shit with the patio you PAY FOR. Strict rules over a POS place that over charges in rent 45 for uncovered parking and $60 for covered that should already be included. Theres way better options for your money. read more

Paid $1200 a month for a single room that had an ac that kept constantly turning off and not turning back on, as well as massive gaps around the ac unit that allowed for bugs to get inside. If you get unlucky and end up in a unit with a faulty ac it is brutal in the summer heat because the central ac does not work either. The front gate was also always broken allowing anyone to get inside the apartment area so security was essentially nonexistent. If you are a UCR student : seriously find another place if you can this should be a last resort if you aren't in commuting distance this place is NOT worth the amount you are charged. I would give zero stars if I could. read more

Took pet friendly to a new level because they have lots of stray cats on the property that invade other people's patios which can be a problem for people who own pets and pay the $35 fee/pet...There's always plumbing issues like the water being turned off and electrical outages. Even other apartments on the street will have power except us. The leasing office fails to remind units when people will be entering the home for cleaning or maintenance. They'll probably give you a heads up the first day they show up, but the other days, they'll just come in and even leave the door open. I personally don't like when people show up in my unit without me expecting them to come. They also don't let you know when packages arrive anymore at the office (they used to be consistent back then) so you gotta wait till next day to get it if you don't keep up with it yourself. Sometimes you have to wait the whole weekend because they're closed and won't tell you in time to pick it up. It's also difficult to choose roommates through their website (it won't provide that many options of profiles of people to choose from) and usually it's too late and they are already assigned to you so it's always a gamble. Haven't gotten good roommates since living here and it's been about 2 years. read more

$45 a month for parking and I'm consistently blocked. New manager is failing. I hope I can post a picture of the dumpsters and furniture blocking my space read more

I've lived around the area in different complexes from student housing to windwood to sterling. Now that university crest (previously bouldercrest) got new management the apartments are sleeker than ever. No more gross carpet, up to date appliances and still a reasonable price. Not only do they look good the staff are always nice and more than helpful. I LITERALLY put in a maintenance request for my air conditioner and they came the same day ordered a new unit and I got it the very next day. Also you cannot beat the beauty of the coy pond waterfall. I'm so glad I chose this place. read more

Worst management ever! Lived with a ceiling lick for over a month...carport was filling with water(loose pipes) , put work order 6 times never fixed! Dirty and gross place to live in! Walls are thin and you can't sleep, from walking noises from neighbors! read more

The is a scam, and should be avoided at all costs. The whole first week the apartment smelled of open sewage. Not a single amenity has worked the entire length of the lease, despite the high rent. There has been an unannounced ongoing construction project for the length of the lease. The staff is apathetic at best and more often devious. read more

I should also mention that my girlfriend, who was a tenant at the time, had her car broken into in her own parking space because this so-called gated apartment complex left the gate open for several days at a time, allowing pretty much anyone to come in. Yet somehow, ironically, the gates are so old and janky that they won't open at all, leaving tenants either trapped inside and unable to make it class, or forcing them to park outside and not in the parking space that they pay for. This place still sucks, make sure it's your absolute last resort. read more

My deposit was 1000 and I only got 325 back. When I called and asked, they took 600 out of my deposit for 'painting' when there was nothing wrong with the walls. FUCK these apartments, do not live here. read more

Lived here for about a year. Rented a single room with 2 other friends but the apartment was definitely spacious enough to accommodate all 3 of us, they don't lie when they say they have the biggest rooms lol I loved my apartment despite it being on the 2nd floor. I appreciated the storage closet and our balcony so much! Anyone who would come visit us was always impressed with the size of our place and the high ceilings only made it feel and look larger. I also really liked how they are accommodating to pets, this was huge for us because we had two fur babies at the time. The only reason I'm rating 4 stars is because of how expensive it was to live here ): but being so close to campus comes with a cost lol I'll definitely miss living here I would highly recommend read more

University Crest Apartments - Kitty balcony approved! - Apartments Near Me - Riverside, California

The rent is increasing but the apartments are getting worse...I have been here for about 4yrs and each year there is a significant increase in the rent but this year is ridiculous! The gate is left wide open where people can just walk right in...the maintenance is not keeping up with the cleanliness of the site especially the laundry room. And if you work from home good luck...the walls are extremely thin...and there is a dog who barks 24/7...so these apartments are far from quiet. For the amount of rent being paid there can be drastic improvements that can be made....the previous owners were not as money hungry as the current owner and really kept the apartments up! read more

I wished I could give a 0 star. As a UCR student, I found this place horrible because our neighbors are partying with extreme loud music and smoking seven days a week from 10pm to 5am!!! I have no quite study time at all. And the management said it is not their job duty This is supposed to be a gated apartment, but the gate is wide open for 1/3 of the time. I feel unsafe and I paid for a gated apartment! Also, like all other posts mentioned, the bug issue is basically every unit and every day in summer. I have lived in three other apartments around campus, none of them has any bug issues. This is not common in Riverside. UCR STUDENTS PLEASE DO NOT CONSIDER THIS PLACE! read more

They have their residents' cars towed very quickly, even though you pay $40 for an uncovered spot. they insist on working with a tow company that has a very bad reputation in riverside and is known to be unprofessional and disgusting towards the tenants. they'll throw you under the bus and dont protect their own residents. I've lived here for 2 years, and I didn't have problems until the current property manager started working there. all in all, a very stressful horrible experience. read more

This apartment is really safe and nice. However, if you are a gamer, you might need to think twice to live here because the apartment internet cannot support league of legend (one of the most popular games in the US). The internet is really fast however the internet is not stable (technician from league of legend had helped me to diagnose that the internet here cannot deliver data fully so that you cannot even log in lol) I tried to contact the IT technician here. They worked hard and tried but still not working. Anyways university crest is a really nice apartment if you don't play computer games often. It will be nice if university crest can lower the rent a little bit so that I can get my own internet. ( I don't want to pay the internet twice) read more

I wish there is an option that we can choose 0 star! First of all, the contract sucks! If you need to move out before the end of the lease, you are going to pay the rest of the rent if you can't find people to take you lease, that's unfair, and besides this, you need to pay them $200 for no reason. Second, when you move out, they are going to take over $200 from your deposite with whatever reason they said that was not even exist and give you no explanation, no info. About a month after you moved out, you will receive their mail with their FINAL decision that they take you over $200 for the cleaning even though you cleaned the apt really well and much cleaner than when you moved into here, and also the maintenances that not exist and they will not show the evidences if you ask. Third, this apartment is not SAFE at all. I saw homeless people eating food in the room that has washing machine when I was going to wash my cloth for multiple times. My roommate let a girl lived here illegally and they didn't notice it until I called 911 because she beat me, when I talked to the people in leasing office, they didn't even notice it and she lived here for over one month! Then, this place is supper dirty! There are rats, cockroaches, flying and all kinds of unknow random pests. As they are so many and show up differently based on their seasons, you have no idea how to deal with them, they already infested before you moved. When I first moved in, the toilet clogged multiple times, the wood of the door was rotten already and couldn't close, the window had big holes and let the animals in and neighbors had party every Friday and Saturday night then smoke would fill up my apt. read more

University Crest Apartments - That's the letter they sent me and they took my money with no reason. I moved out 8.31.2019. - Apartments Near Me - Riverside, California

At University Crest, office employees come and go often. Some departures are welcome (Jen), whereas others are missed (Elan and Emmanuel). So, imagine my surprise and delight upon learning that Emmanuel has returned! Charismatic and diligent, he's always on top of my requests, and there are a lot of them! (I'm high maintenance. Sue me.) I love the VIP treatment I get with instant replies and courtesy heads up on the many awesome community events he and Arizandy plan! While I'll miss Elan, there is no better replacement than Emmanuel. I have lived in this apartment complex long enough (~2 years) to admit that the leasing staff matters just as much as the units themselves. I'm glad he's back, and the staff is whole again! As for the units, they're two story town homes with laminate flooring. There's a pool, jacuzzi and communal pay per wash/dry laundry. The rent is about $1300 a month for a one bedroom/one bathroom after the carport fee and $40/month trash, gas and water fee. Utilities and sewage are paid to Riverside Utilities. Rent will increase once my current lease ends. read more

The entire place is shoddily built, and little is fixed despite rising rent costs. The on-site managers are very young and often do not have answers to our questions. We didn't get our deposit back for issues our apartment had before we moved in, and the management conveniently lost video proof that they took and said they'd save. I have never in my life not gotten the deposit back and left this apartment better than it was when we moved in. They clearly prey on students who don't know better than to move into an expensive-yet-inadequate apartment near campus. Do NOT move in here. Stay away at all costs. read more

Overall, these are good apartments but too expensive. The staff is hard working and attentive to any concerns you have. I really like that they communicate via cellphone too. They also host small monthly events with snacks. I was interested in these apartments because of the close proximity to campus. Monthly rent for a shared master bedroom was $445. (Which is going up in price as I moved out). An optional parking spot cost $50. (They also charge for a bike parking spot outside). Electricity for us ranged between $30-$200 depending on the weather. Laundry machines are pay per wash (You aren't allowed to hang clothes outside either). Fees can add up so make sure you do the math before signing a lease. Two of my roommates moved out a few months before their lease because they could not afford their expenses. If your on a tight student budget or low income you can find good deals for shared houses in nearby neighborhoods. Cons: thieves stole stuff out of my brother's car even though its a gated complex, wifi is inconsistent, extra fee for parking, extra fee for bike storage, stairs (not a big deal but carrying your bike up and down can be a drag), deposit not fully refunded Pros: close to campus, kitchen appliances, friendly and attentive staff, pool, better than The Palms read more

Rent here if you like having your car towed, rent here if you like having to wait MONTHS for your maintenance request fixed, rent here if you want to pay for an overpriced unit. Rent here if you like having your laundry stolen. I rented here for almost 4 years i started out paying 1300 and now it's raised to almost 1800 dollars. NO GYM, NO IN UNIT WASHER AND DRYER, NO UPGRADES WHATSOEVER. They do have a pool and spa but we've seen the homeless taking baths in there. Prices keep going up but there's nothing new to offer the tenants. This place robs you. The owners seem to be very greedy. Save yourself the hassle and do not rent here. There's plenty of other places for the same price of not lower that offer more amenities etc. read more

This apartment has a greedy owner and don't care about their tenants. Our unit did not have a heater for 3 months in the winter and also water and electricity gets turned off every now and then. They did not clean our unit when moved in which I know was charged from previous tenant's deposit. Also they don't give your full deposit as they charge too much. If you need to stay here: rent is cheap and proximity to UCR. If these two are your only factors into apartment hunting university crest is for you. read more

I lived here for 3 years for undergrad (2018-2021) Pros: close off campus apartment approx 15 mins walk Cons: dirty, walls are super thin, the first property manager/staff was very helpful but i believe they changed in 2019 & after that change my packages (more than 10 times) would go missing, laundry room has no ventilation, the towing company they work with are not only assholes but scammers (they threatened to hold my car although i had the money to pick it up all bc my mother yelled at them over the phone((pussies))), maintenance requests were barely serviced and if they were they left it worse that it already was, ac units are on their last leg, every monday morning they had the loud ass leaf blowers go off making it enjoyable (sarcastic if it is not obvious), there is a self-service car wash next door so super loud when cars get dried, under cover parking has columns that can wreck anyones car, office staff not as nice starting 2019, dirty pond, & charged a ridiculous fee when i moved out bc they "had to repaint the walls" as if they were not already filthy read more

Leasing office ignored maintenance request to fix our heater in the winter where my 10 month olds room reached as low as 55 three nights in a row. Two weeks went by with no update or response until contacted a third time. They then sent maintenance but with no heads up and maintenance entered with no notice of entry no text not communication what so ever s d scared myself and baby. We were then lied to three days later then they sent maintenance again AFTER TEXTING ME SAYING THEY TRIED AND I SENT HIM AWAY and we were told that he was instructed to tell leasing office to put us in the list with the other units with broken heaters and they will let us know when the hvac company will come. Three days and no update so I reached out again. They resent maintenance who then said he can Instal temp heaters ... we asked why this was not done three weeks ago when we submitted the request or when he came the first time and he said "the office tells me when to install them and where but we have been installing these in units for months cause all the heaters are failing. We were lied to twice and purposely left without a temporary heater. They have been harassing us like this ever sense I got upset about my car being broken into the third time and they promised they were installing more cameras but never did and then refused to even call me when I text them about it and asked to be called. I have pages of texts of lies contradicting themselves. My family owns a property management company... they violated atleast three laws and rights and I'm sure there are more. read more

Poor quality housing, everything falling apart at the seams with no cleaning or repairs done from previous tenants (sure hope they got their full deposit back cuz it definitely wasn't used at all), management is really poor with organization, loud with the thinnest walls I have ever lived with in an apt, poor insulation, also $450 to get your car back even if it's registered and has a tag hanging. Know your CA towing rights, this complex utilizes a predatory towing company that hopes you're ignorant so they can maximize their money. You're only getting the close location to campus. Look elsewhere, there are better options. read more

I lived here for three years and I honestly have nothing but bad feelings towards this place. I have seen no improvement whatsoever over these three years either. Do yourself a favor and either move out now or don't bother living here. From my experience, I can say that everything from the previous reviews are true. 1. My bike was stolen here when it was parked in their gated bike racks. A security camera was pointing at the racks so I asked the office if I could see the tapes and they said the camera wasn't even on. 2. Unreliable Wi-Fi, which is very inconvenient for students. 3. They charged us extra for living on the second floor??? 4. There was a solid year where the water would be shut off in the entire building at least once a week. I had a solid three weeks where we had cold showers because it took them that long to process the maintenance request. 5. Also took them a month to process our request to fix a leak in our roof. 6. I lived right next to the entrance gate which would occasionally break, making it pretty unsafe. Apart from that, both pedestrian and car gate were always loud when it opened and closed. 7. As other reviews mentioned, no matter how hard you try, there are always bugs in the apartment. I have had personal bad experiences with how they handled my issues as well: 1. They accused me of kicking open their pedestrian gate door and said they saw it on the security camera (which miraculously works now) and threatened to charge me for damage of property. (I do not know the staff on a face-to-face or name basis, and they still assumed it was me when they don't even know me.) I asked them what time they saw "me" do this and they told me 3pm, which didn't make sense because I got home hours before that plus I even went through the car gate. Which means they had no facts and purely profiled and assumed it was me. I told them I wanted to see the tapes of me doing this they finally texted "Okay then! Do not worry about it :)" 2. Saw these people hopping over the fence late one night and rummaging through the storage closet for the maintenance workers. They were also running up and down different apartment stairs. I went to the office the next day to tell them about it and warn them in case it might happen again and they brushed it off. read more

Renter beware I'd give a 0 if I could! This will be a long post but I hope it helps the next person from not renting here. You are shown a modal townhouse so before you sign on the dotted line make sure you see the one they are renting to YOU. My husband said it looked nothing like the townhouse they showed him. I did a year lease and it was a long year. I had problems from day 1. I was suppose to move in on a Saturday but they emailed me saying the place was ready early so I decided to move in Wednesday instead. My husband found the townhouse so I had never been there before. They handed me my key and that was it I had to find the apartment on my own and just fyi they didn't do a walk through with me. The place was dirty, there were ants everywhere and many things were broken. I told, them this is not move in ready so they didn't have me pay for that first day. The screen door was broken so they had to order a new one and it took a week. (I was getting married the week after we moved in and had people coming over). Maintenance was actually using our patio as storage when I moved in and had to ask for their stuff to be removed. A bug guy had to come every month to keep the cockroaches and ants at bay but after the first two months of the inconvenience of them coming in my apartment I gave up. The office lady said, so is there open food in the kitchen, duh where else am I suppose to put my food but the ants aren't in the kitchen, there is a colony at my front door. The door doesn't fit the frame so you see light through it and it looks like there was a slot in the door that they just threw back together. The screens upstairs and downstairs are broken but never fixed. I still have a leak under the sink that maintenance came in to fix the second day I was there but that didn't get done either. The border around the who place is chipped or broken but was told they were replaced 2 years ago so they won't get approval to replace them. There is mold under the sink in the bathroom that is coming through so looks like they just painted over it. My husband had to put stuff around the a/c unit upstairs because you could see through the other side so obviously it would be air conditioning outside. The walk in gate or drive through gate is almost always broken. There is like 8 washer for the whole apartment complex and out of the year I was there not all of them were working but you wouldn't know until after you put your money in the machine. The creek like thing that was built in the middle of the complex is yelling gardia. It's super green and gross and sometimes has bubbles collect at the end of the creek. The storage lock didn't work with the key they gave me so I had go buy my own. I don't know if this was for everyone but in my unit you either had hot water or cold water and they turn it off all the time only in the last few mo the has our water not been turned off but before that it was turned off 2 to 3 times a month. The floors aren't level. Black stuff was coming from under my fridge. Thank goodness I took pictures the first day I moved in because I've called Doug Whetton corporate twice, the first week I moved in and 2 weeks before I move out and they don't care. The guy Michael says I'll talk to them or I'll take note what we've talked about, how could that be if you didn't get my name or the apartment I'm living in so how can that be possible. The ladies in the office are nice but nice doesn't get things done. Maintenance isnt in during weekend so your screwed if something is wrong. My toilet started leaking on Friday night and they didn't come to fix it until Monday. There is now a mold ring around the toilet where the leak was because it took them so long. My sliding door was broken(literally wouldn't close all the way) but because it was the weekend maintenance wasn't in. They came not Monday but Tuesday to fix the sliding door but was it fixed nope, they don't have the part and have to order it and here I am almost 2 weeks later and still not fixed. There wifi is a joke we could never finish a show because it would freeze so we just went and got our own internet service. Office said wifi is a courtesy because I didn't want it anymore since it wasn't working. Nothing is a courtesy because who is paying the wifi bill. They never check on parking, our parking was taken all the time and you have to pay $35 for a spot so we decided we won't pay anymore and find parking outside. Nothing but problems here and I've rented many times before absolutely the worst place. If you do decide to rent here take pictures and communicate with emails and texts so there is proof. I move out next week so I'll update on how my experience with that goes but I'm not expecting a good one. read more

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Very kind management and beautiful complex. It's an overall great place to stay! Have had many requests such as help with posting for sublease for a move and regular help with package delivery which they were more than happy to assist with. Quite exceptional! read more

Any Review below 4 stars is probably from a first time college student living in an apartment, and not knowing how to handle a new place. Truly, this is the best apartment complex near UCR that is off campus. Unmentioned pros: free internet (get a 5g router-70 MS ping on video games),work orders usually took less than 3 days (fast!), monthly activities to keep the apartment complex upbeat and lively, walls are NOT thin, within an apartment but that's normal, I could never hear my neighbors music or anything. Cons: don't look at these apartments if you are trying to have huge parties tbh. Max people an apartment can handle is probably 10-15. They're nice enough to fit 15+ people, but that's not the culture of the complex. Meaning if you are a grad student or family, this is also a good quiet neighborhood read more

I can't have a relaxing day at home because wifi is REALLY slow....I sometimes have to drive to school just so I can use my wifi...... If you're a student, just letting you know it might be hard to do homework. I emailed them many times but nothing has changed. I'm currently using my LTE in my room, because my wifi is not working AGAIN. UGH. Other than that, this place is safe and cute! I don't understand why people can't park at the guest spot not during school hours, but that's their policy. If your friend comes over, they need to street park and it's sometimes really hard to find one! *update: we asked if they can fix our doorknob because it was completely broken in our front door. It's so dangerous and something they should fix ASAP!!!!! We waited waited waited.... they never came so one of my housemates fixed it herself! They came after like two weeks trying to fix it -___-. My room lock also broke and asked them to fix it. They told me it's fixed, but it was still the same. When I asked for the second time they never came. Maybe they did, and didn't fix it again...Water is out again without any email notice....nice... *Another update moving out! My housemates and I cleaned for 5 hours, wiped the whole floor, took everything out, never used the stove, and made sure there were no marks on the floor! Out of the $400.00 security deposit, they gave us back around 23% back. Over $100 for cleaning, over $100 for painting, another $100 for replacing the stove that we never even used and replacing the baseboard of the floor. PLEASE PLEASE PLEASE TAKE A PICTURE OR A VIDEO OF THE PLACE BEFORE YOU MOVE OUT OR THEY WILL RIP YOU OFF! read more

-overpriced (950 for a really small private room) -highly unstable internet unfit for gaming or streaming -no ethernet ports -lawnmowers right outside for an hour each morning -exit gate breaks often and holds you hostage -water gets shut off for """"20 minutes max""""" (1 hour+) -enforced by the shadiest towing company in california https://www.yelp.com/biz/dynasty-towing-riverside read more

I lived there for 2 years. The only reason I moved out was because the rent went up too high for the value but it's because it's a great location. You can walk to ucr in 10 minutes or bike in 5. First, the apartments are safe. Which is good of course. The staff is very friendly and attentive. Every request was handled quickly and they have made alot of upgrades to the place over the two years. They really listen to the complaints and try to address the issues. The staff is either current or former UCR students so they know what you are dealing with. Its improved over time and I think it will keep getting better. Its quiet too even though its mostly students. read more

I recently moved out and my overall experience was watevs..there were a lot of issues and it was more uncomfortable than not the whole year I was on the lease. The wifi would turn off and on, but it was convenient the fact they even had any wifi. There was also random water shutoffs and at time they didnt notify us.. Our house paid a total of $400 for security deposit and got less than $100 back..we all cleaned for 5+ hours and everything was CLEAN. We never used the stove/oven area and we got charged for a replacement We got charged for cleaning services which cost $100+ when we cleaned EVERYTHING. DONT LIVE HERE OF YOU WANT TO PAY $600 FOR PARKING IN A CARPORT... R I D I C U L O U S...like hello?! I had to pay $50 each MONTH for parking and if you lose to you have to pay an additional $25-30.. The walls are really thin btw! I had a few times where I had to listen to very unpleasant sounds...and I never wanted to study at home due to different circumstances. Overall, not really worth to live in for the price especially if you are a college student.. The only nice thing was one of the office workers actually knew what she was doing. read more

After a month of living here I understand the low ratings. A nice facade doesn't matter if none of the underlying issues get resolved. Services promised aren't delivered. I have three work orders that have been open since the day I moved in. There's no mechanism to report, much less resolve, high-priority off-hours issues. Things are not good at this point, and I encourage people to look elsewhere. read more

This is my personal experience! I moved into my apartment on March 3rd. I took over someone's lease and now I understand why they did not want to live here. The walls are so thin you can hear exactly where your upstairs neighbor is located! They charge $50 per car just to park inside the gate. Btw the pedestrian gate is broken so anyone can walk in if they choose to. We were offered a deal to renew our lease which was great because the rent I pay right now is within my budget. I asked how much my rent would increase and it is a 23% increase! That's $254 dollars more! This apartment has no central a/c, no gym, no washer and dryer hookups..I believe the increase is not in line for what this apartment has to offer! Due to the corporate greed I don't think I will renew my lease. I gave one star for a staff member who is helpful and quick to reply to my emails. Look for a different apartment complex to move into this one is not worth it and and will leave you disappointed. read more

Before you read this review I wanted to state that this is just my OPINION and my personal experiences with this Apartment complex so if you don't agree then I'm glad you had a better experience then I did. The reason I wanted to state this outright is because in my opinion the people who work here strike me as the type to try and remove my review and slap me with a lawsuit simply by speaking my mind and opinion. Again I am not stating these as FACTS just as my personal experience and opinions. I want to provide some context before talking about the place as it currently is now I moved into this Apartment Complex back in 2013 and lived there till 2015 when it was under the old management of Rod, Emily, Joe, and Jimmy. They were more laid back and understanding and gave big discounts for signing on to live for a year at a time and even kept packages sent from UPS or FedEx in there office to keep them safe so they wouldn't be stolen from our doorsteps. And when I had an issue or needed a repair and placed a call I would get a response either that day or the next day and they would come and fix the problem as soon as they responded. Basically, it was the little things that made that place work and the warmness of the owners and employees that made me feel like it was a real community. As for the new management my personal experience with them wasn't that pleasant I didn't care for the increases in rent they made and for some of the craziest reasons; for example, charging an extra $50 dollars for the privilege to park your car in a car port, getting charge extra if your apartment happened to have a view of the pool, buying inexpensive products to add to the apartments in order to justify the increases as well, etc. Other strange changes occurred once the new management took over such as changing the clicker gates to where you could only enter through one and only exit through another one. While before it was possible to enter and exit through both gates that way people on each side of the complex would just use whatever side they lived on more frequently but now that new policy in my opinion wasted time, made it harder to park and caused more traffic backup within the complex due to everyone trying to navigate entering or exiting one gate. They also started a new policy where they didn't hold onto any packages sent by UPS or FedEx until we could retrieve it thus, they would just have the post office take it back and since I was in school at the time I was ordering textbooks online to save money from buying them on campus and as a result of this system one of my textbook orders got lost in the shuffle. As for the personal experiences with the new employees in my opinion it was rather cold, patronizing, and just had me feeling like I was walking on eggshells. I am mainly referring to the manager Jennifer who probably is a nice person and well liked by others but as I said in my opinion it didn't seem that way to me. Whenever I had an issue that needed repairing I was instructed to call her and then she would call the new repair employees they had hired but when I asked the simple question if I could possibly get their number so I could be more specific with them on the repairs and let them know my schedule she got upset and angry with me saying that all repairs had to go through her; so I never asked that question again. However, I found myself calling her on a frequent basis because even though I had things in my apartment that were breaking or not functioning the repair people never showed up not even once. I is my opinion that the reason they didn't bother with my apartment at the time was because they didn't care to schedule repairs for an apartment that they hadn't renovated yet and were just waiting for me to move out to do so. Again I don't know if that is the reason but speaking to other tenants who lived near me they said they had experienced similar problems. But, maybe they were just busy with all the reconstruction at the time. Whenever I went in person to see Jennifer and ask about some of these changes or to ask if the repairs would be done soon she got defensive and upset saying that I didn't know the laws of Apartment agreements and that she knew the law. While it is true I don't know all the fine inner working of California apartment agreements I just felt like she could have said that to me without being so sharp because it really hurt my feelings and discouraged me from asking her further questions or making complaints that I thought were reasonable :'( I planned to move out in the beginning of August 2015 since I signed my lease in August 2013 and renewed it in August of 2014 and thought they would honor it but they gave me June to move out. I ended up breaking down and crying since it would be near impossible to move for me by then. But, eventually they agreed and said they were doing this out of the kindness of their hearts. Thus, I hope others have a better experience then did. read more

I lived in these apartments from 2012-2015 when I was attending UCR. The prior owners were amazing and welcoming in these apartments. This was my fiurst apartment and made many wonderful memories here. To my sadness, my departure was due to the rising costs of the apartment and the new unwelcoming environment. The current owners are own concerned about making a profit. Construction: As the purchased the property to make renovations, the construction began. I was told by Jennifer , the office manager, that it would only take place between 8-5 when I called about construction waking me at 6 am. Later on they continued well until 8 pm, disturbing in my studies and work. Not to mention the workers constantly leaving doors open to empty apartments. At one point the boilers burst in the whole back of the complex, leaving scaling hot water in the showers and even toiliets! It took them 2 days to get someone to come out and fix it. Costs: At first glance, $366 seems like a great deal...until you see "by the bed." My one bedroom rose to $986/a month which didn't include the carport. They wanted to charge me an additional $50/month for the use of the assigned carport. Management: Jennifer seems nice but rather unhelpful. Whenever I called for questions she never seemed to answer the phone. I was constantly finding notes on my door with notices of water shut off for hours at a time followed by a poorly written apology. Then came the evictions of families who lived there for years, in order to appeal to the student market. I've also seen the new owner, whom at every glance, was constantly screaming at the construction workers. The old Boulder Crest apartments were home. University Crest is not, look elsewhere. read more

Pretty good service. The atmosphere and the view from the balcony was great from my apartment. The social events are good and free food! Overall this apartment was a good experience. read more

I lived at University Crest for two years (2015-2017) in a two bedroom apartment with one roommate. We were the first to live in this newly renovated unit. Expenses: Utilities for the Complex: ~$20/ month in 2016 (per person), went up to $38/ month in 2017 (per person) Utilities for the Unit: ~$70/ month in summer (total), ~$100/ month in winter (total) Internet is provided by the complex, but it's slower (15Mbps shared among the entire complex) and is monitored / blocked from accessing certain websites. PROS: Safety - Feels very safe and secure (except when the gates are broken). Close to campus police department. Proximity to Campus - Easy to walk to most popular parts of campus. Front Desk Staff - All employees are friendly. CONS: Front Desk Hours - Posted hours are 9am-5pm Monday through Friday, actual hours are closer to 10am-3pm Monday through Thursday. Mail - Mail is collected and sorted by the front desk. Non-USPS (e.g. Amazon) delivers to your door, other packages are held at the front desk. Since the front office hours are during a normal working day, it is really difficult to get packages unless you can find a time to be home in the middle of the day. Ceiling Leak in Main Hallway - The ceiling leaked through a vent from the upstairs unit for six weeks. The leak occurred any time the upstairs unit used their heat. We were unable to use our heat because the area with the leak sparked when we tried to turn ours on. University Crest acknowledged the problem, but the pipes are so old that they have to be custom made, and only one manufacturer makes them. The part needed was on backorder and they have "no idea" when they will be made again. The leak was never actually resolved, it just got warm enough that the upstairs unit no longer needs to use the heat. Rat - We had a rat and University Crest did not care. They put out one mouse trap (too small to catch what was clearly a rat), and did not reply to additional maintenance requests or calls. We had to call our own exterminator ($350+) who took care of the problem in one afternoon. Shower Mold - We had mold in our shower coming from the bathroom above our unit, so not something we could handle on our own. It took maintenance 4 weeks to come by, and when they did come all they did was paint over it. Mold grew back within the week. It took daily calls and visits to the front desk to have the problem fully addressed, nearly two months after the initial maintenance request. It took so long that I had the mold sent to a lab a tested before the complex addressed the problem (fortunately non-toxic but still gross). Towing - My car has been towed from a parking place assigned to me twice. The towing company comes by every night and tows any car without a permit. Hope your permit never falls down, it's $300 to get your car back! Front Gates - Car gate completely breaks 2-3 times per year for 2-3 weeks each time. You can always get in and out, but considering you are paying to live in a gated community, I found it unacceptable. Pedestrian gate is broken about 50% of the year. read more

More like 4 1/2 stars. Apartments look like photos on the website; large, private and affordable. Front office staff and maintenance team friendly and hard working- take time to know your name and solve any issues you may be having. Safe pet friendly community conveniently located. Free internet that works once some of the problems were addressed. My only "complaint" is no gym but I knew that signing the lease so overall very happy with my decision. read more