There was this really nice cleaning lady there I believe her name was Josefina so sweet and she worked even after hours. she was so dedicated and took time to truly help others outside her original duties. I recently heard some troubling news from a friend that this company refused to pay her for all the amazing work she put into this company. I don't think that's right or a respectable thing to do to an employee. read more

Living at Stonehaven was a great experience for me. I spent three amazing years at UCR after moving in during my sophomore year. Enza and Thuy, the front desk staff, were the greatest; they were always kind, accommodating, and there to help. The office was always tidy and accessible when I needed it, and I enjoyed getting complimentary coffee and sweet bread in the mornings. I also appreciated that they kept packages secure and that I had access to computers and a printer. Everything you need is available at Stonehaven, including grills for cookouts, a pool, basketball and volleyball courts, and clean laundry rooms. Every request I made was taken care of in a day or two, and the maintenance was also quick and reliable. All in all, it's an excellent, well-run facility enjoyed my time here. read more

My experience with Jose the maintenance man is awesome, I requested maintenance in the bathroom and Jose was at my door on time ready to take care of business, He is extremely friendly and polite with a lot of experience, He fixed the issue within a few seconds efficiently, Jose deserves a raise for being professional and calm Thanks Jose. read more

Review for 2019-2021 -Third party owned -Wi-Fi issues -black mold in bathrooms; maintenance just paints over it -ANTS AND BUGS -MAINTENANCE MEN WALK INTO UNITS WITH 0 NOTICE (huge concern for me happened to me THREE times while living here ALONE) -manager burst into my apartment too one of the times very unprofessional and rude without notice -UCPD and housing will not help you -crackheads knocked on my door UPSTAIRS -gardener stole my boyfriends wallet -Covid-19 policies were ridiculous -pro tip: if you don't want any particular furniture request or not to be there upon move in (I brought my bed doing this) -you're not getting your deposit back lol -really old appliances; if you enjoy cooking it sucks -ugly classroom carpet -fire alarm sensitive esp when cooking and generally really irritating -parking has plenty but it's expensive and doesn't offer a payment plan & UCR is quick to ticket you when it expires! -love to tell you last min if you go over electricity allowance and then now you're paying large sums grown over time -fridge is small, 1 occupancy is fine, 2 occupancy is fine, but 4 occupancy I have no idea how they'd share the kitchen space Overall I'd never live here again. This experience pushed me to move off campus. It was the most child treated adult complex ever with stupid policies. ALSO, when I lived here the manager had a dog and we couldn't have pets LOL. My boyfriend picked me up with his puppy and she fr had the dog in her hand and told him he couldn't bring his into the complex period. Hypocritical. read more

I lived here for 2 years and the people here are so kind and attentive. They were always answering my questions and taking care of any concerns that I had read more

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Frequent water shut off, no hot water, flooding damaged every personal belongings. Internet issues. It's honestly the worst apartment among ucr with highest price. What can I say, I mean I have been deal with the damage for weeks. It's a bad thing when you have class, because you couldn't always concentrate in your class. Unless you buy your own internet. You could be always check your apartment and do maintenance. But the good thing is maintenance staff are professional. Living here is make your life hard. read more

1/16/17 NEW EDIT: When I came back to my apartment to get the last of my things during the last week of June, SOMEONE BROKE INTO MY APARTMENT???? WHAT?? Hell no. Regardless if it's gated or not, there's so many robberies and break-ins. I'm glad I wasn't there when they broke in. They completely destroyed the door handle. EVEN WORSE, I FOUND OUT ABOUT THIS BREAK-IN FROM MY ROOMMATE. ABSOLUTELY NO NOTICE FROM STAFF / HOUSING. What kind of staff is this when they don't report the break-ins to the people living in the area? And even after cleaning up the space, they took half of the security deposit for "cleaning purposes". Okay?? I still had flying cockroaches in the apartment so good luck to whoever lives in there next year. D240. Previous Review: This place is horrible. Stay away if you can. BUG PROBLEM: My housemates and I dealt with a roach problem for more than half the year and they are still in the apartment. They constantly multiplying and the management has done nothing significant in getting rid of them. I'm pretty sure when I moved out, there were even more. Flying ones too. Bathroom: will always mold. For being the newest apartment complex, shouldn't you at least have a bathroom fan? Even the older apartments have them. Kitchen: I have no idea who designed this kitchen but it is tiny and squishy. Someone's always burning something so the fire alarms go off a lot at any time of the day. Not worth your time or money. read more

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the staff is super helpful and friendly and the maintenance guys are so nice and get on maintenance requests right away! also super clean and great facilities :) read more

Living at Stonehaven is an experience. For the most part, it's pretty decent. It's about a 15 minute walk from campus and there's also a bus stop right across the street. The whole apartment itself is spacious; however there is little closet space if you share a room. In a double, you get half a closet and 4 drawers, which are underneath the bed. They recently installed wifi so that's an upgrade, but the wifi is really inconsistent. There are multiple days jn a month where wifi is down, which sucks because then you can't do homework. I like the events the RA plans at Stonehaven. They usually give free stuff and it's sort of educational. There are so many water shutoffs. You can't flush the toilet, shower, or use the sink. There's no adjustment for the water temperature when you're showering. The knob only turns in one direction. My biggest complaint is the bipolarness of the water temperature. On some days, it's really nice and warm. On bad days, it's freezing cold or steaming hot. Those bad days can last for 3-4 days, so imagine showering in extremely hot or cold water for 4 days straight. It gets so bad that I have to walk to the gym to shower and that gets so annoying. The bathroom is probably the dirtiest part. There's a lot of mold and it gets really disgusting. There are also lots of bugs in the apartment. I remember killing 6 small bugs in the kitchen in one day. No matter how much you clean there will always be a slight bug infestation. I really hope Stonehaven does some major renovations with the plumbing system. The maintenance workers are really efficient. One you send a work order in, they fix the problem in a day or two. Stonehaven also increased the rent to $655. read more

Our wonderful maintenance man Joey has been GREAT in assisting any need fixed here in our apartment. He has come within minutes of putting in our request and exceeded me & my roommates expectations. Highly recommend him! Stonehaven apts is a great place to live & I enjoy staying here. Great maintenance makes it all the better. Whether it's the garbage disposal, sink, toilet, or AC he is ON IT. 10/10 recommend. read more

I do NOT recommend staying here, even if it's convenient. They claim that they're associated with UCR, but when you ask them anything about UCR, they never have a clear answer, and always state that they're "third party". My main problem is with the RSO staff, mainly Thuy Pham. She is very condescending and rude, and just a plain b****. She is a liar, and is only nice before you sign a contract. Afterwards, she goes back to being rude. Consider your security deposit non-refundable, because Stonehaven will always find something to charge you with. Avoid this place at all costs. You'll regret it if you stay here. -UCR student read more

Living at Stonehaven is fantastic! Very quiet and maintenance is always punctual and helpful. The maintenance supervisor Joey and tech Garrett worked on getting me hot water in my shower and fixing my dishwasher in under an hour!! Thank you for all your help and for working in such a timely manner:) read more

The ratings don't make sense to me!! At first I wasn't too happy with the price of rent since I signed up for a cheaper place, but when I tell people my rent is $620, they think it's a rather good deal so I no longer have complaints regarding rent. Reading through the other reviews I feel like they are just being really high maintenance and nit-picky. I absolutely enjoy my stay here!!! There's so much to say... For one, even though it's the furthest on-campus apartment from school, it's still fairly close! (Get that exercise) but the best part is that the bus stop is literally across the street!! The buses come so often that there's not much waiting involved so when you DO get lazy there will be a bus to take you near school ^^ I take it quite frequently~ My apartment is fairly clean too!! It feels nice to look at clean, white walls. I have no problem with the furniture, it has everything you need and the living room is so housemates-friendly seeing how they have 3 tables, so we often all study together in the living room. Fun! It's big enough for 4 people to live, and if you're moving here from the dorms you will have no complaints about the size. Let me address some common issues I've seen in the reviews: 1. For bugs I haven't seen much... maybe a few spiders but what place doesn't have spiders?? Never encountered much else. No roaches or mice, no problem :) 2. Leaf blower!!! It's true he still comes almost every morning around 9/10 to do his job but it really just takes some getting used to. And it's short... you can listening to music for those 15 mins... it will wake you if you're sleeping but that really isn't much of a problem for people who have class around 9/10... and the worker is extremely nice!!! He's the same guy who fixes stuff when you put in work orders, friendly and reliable! Say hi to him when you can! :D 3. Like I said, the furniture is fineee, it's usable and my housemates and I never complain. I really like how they have events for us often too! My friend won a hoodie from raffle and there's often free food :)) COFFEE EVERY MORNING FOR ANYONE WHO NEEDS IT!! But seriously, the best part is the people who work at RSO. They are all so so so friendly and try to fix any problems you have. I can see they are sincere in helping whoever comes up to them. Once I texted them because I was upset they ran out of donuts so quickly, so they next time they had donuts they texted me saying they saved some for me...!! I was so so happy!! They are really great people that will try their best to make your stay a happy one :)) I really like Stonehaven!! [but please don't start requesting donuts XD] read more

Stonehaven Apts - They saved me donuts because I requested some... (they ran out the last time they had it) This made me so happy and I'm so grateful!! - University Housing Near Me - Riverside, California

TL;DR: BUG INFESTATION, FREQUENT WATER SHUTOFF, NO SECURITY DEPOSIT I could give 0 stars I would. I lived here for two years and while the property is okay, and the maintainence crew is great, there's a few things that made it a collectively awful experience. #1: the water pipe down the street constantly bursts which means there's no water for a day for about once a month. Annoying, but not so bad if you're always in class. #2: for a few weeks I had been finding little wings in my shower and sink and ignored it, until one day I came home and there were HUNDREDS of some sort of flying maggots (terrifying, right?) in my sink. I called the RSO and guess what they said? Suck it up, it's not an emergency, maintenance is gone. I was traumatized so I stayed somewhere else for the weekend (this happened on a Friday) then on Monday they finally cleaned it up and I could go back it. I still found little wings around the bathroom for months after. Not only did they handle it terribly but I found out after some of my own investigation that the bugs had COME OUT OF THE WALLS where they had hatched from eggs (?) and were crawling into the sink to find water and subsequently drown or die from thirst. Really cool. #3: my roommate had to move out early and return her keys so they had the lock changed. I knew it might happen but I wasnt sure when. Sure enough one day I came home from class and MY OWN KEY DIDN'T OPEN THE FRONT DOOR. I WAS LOCKED OUT OF MY OWN APARTMENT. All because maintenance and management didn't think it was necessary to inform the people who still lived in the apartment that they were changing the locks because the keys were lost. I complained to Housing and I got a written letter apologizing for the inconvenience. Still very unprofessional and honestly, a really stupid mistake on their end. #4: Finally, I didn't get my security deposit back. And neither did a single other person I knew who lived there. Shocker. Other than that, I must say that the RA's were AWESOME and handled things really well. But I definitely wouldn't recommend someone to live here under any circumstances. For the same amount of money you could get your own master bedroom with a bathroom in a house and not have to pay for parking. Please make Stonehaven your last choice for on campus living. read more

Living here is a terrible experience, the living condition is the same as any other college dorm but you're paying much more. My main complaint is with the main office especially Thuy Pham. She is only nice to you before you move in but after she becomes very rude. My packages are ALWAYS delayed, the tracking app said it delivered to the office in the morning yet it took them until CLOSING TIME to email me to pick up. And when I went to pick up they weren't available even though I went once when my package came and they told me they were "busy" with bunch of packages yet they do not do any work. Save yourself the trouble and time and brainpower instead of trying to communicate with these people. read more

I want to warn all ucr students... DONT LIVE HERE! RAs are totally unprofessional, i ask them to deal with a noise complaint, they told me to do it! i call the riverside police and they told me im not suppose to do it, the RA is suppose to. I had to get the police to call the RA to do their job basically. STORY OF MY LIFE. The ladies who work at the counter are also generally rude, especially the older black woman. There is also little point of buying a parking permit here. If i could just help one person avoid this horrible place, i would be so joyful. read more

I lived at Stonehaven Apartments for two years. During the time being, I never encountered any issues with the management or maintenance team. My repair orders were always taken care of within a reasonable time- one or two days, unless it was something more urgent; in that case, the issue was responded to almost immediately. The Stonehaven premises are always kept nicely gardened and are safe/quiet. I did not have a roommate and even then, safety was never an issue. Although the management crew was very nice and respectful, I chose to live somewhere else this year. Stonehaven is a bit pricy considering that it is one of UCR's student housing options and it does come fully furnished. Also, utilities and free internet/cable are included, which is appreciated. P.S. the pool area is so beautiful at Stonehaven! New chairs and cabanas. Cons: parking is expensive. :( read more

So its the end of the year, I'll update as a FINAL review for this place. The maintenance guys remain prompt with the work orders I submitted, I don't know why people said they're slow. I filed a work order for a broken toilet handle and a dead light bulb, they fixed it the SAME DAY I placed the work order. Something I forgot to mention about the apartment, the place molds fast as FFFUUU (mainly the restroom). The toilet molds. The bath tub molds. The bathroom CEILING/WALL molds. There were also random amounts of ants, but there were never enough for me to go complain about it. In addition, the fire alarm goes off LIKE CRAZY if your building is full of people who don't know how to cook sh*t. So advice for people who DO or DON'T know how to cook: JUST TURN ON THE FAN ABOVE THE MICROWAVE. Save people their sleep/ears. You're lucky if you live in the smaller buildings like B. OH, the thing that made me and my roomies mad was the fact they will randomly charge you for "overage of utilities." My roomies and I did not have a TV and we were very conservative with the AC/lights/everything else, but they managed to charge us $4.12 EACH. Our neighbors got charged the exact amount who DID have a TV. It really makes you go "WTF, really?!" They WILL find ways to charge you. For whoever is considering to live here, PLEASE consider these reviews as WARNINGS. Best of luck to you! read more

Don't move in here. They will find a way to squeeze every dollar out of you.... I mean it stay away.

Is there an option of no star? I absolutely despise this place. The walls are paper thin. I can hear people walk down the hallway at 4AM. I can also hear my neighbor watch Law and Order in his living room. Nothing ever works here. Our apartment came with a broken closet, a dirty toilet, and a clogged kitchen sink. The carpet was extremely dirty; we literally vacuumed dirt and soil from it. But I would have to say the management is THE worst. I've never met anybody who is as consistently rude as the two ladies who work in the front. They're only nice to you in February when the contract renewals are due. Your packages will always take an extra two days to process to you once it's delivered to the office because the rude ladies up front claim that "they receive over two hundred packages daily and it takes a long time to sort." That is their excuse every single time. They ALWAYS mix up our mail; someone else's magazines or letters always end up in our box. This place is complete bull and a waste of money. read more

For the typical UCR student looking for a complex within a few blocks of campus, and as well as furnished, Stonehaven seems like the best bet. I needed a place to be furnished, but most things did not come cheap especially compared to UV towers, Glen Mor, and Grand Marc. UVt is about 800 a month in a single, glen mor about 900 a month (with dining dollars) and I believe Grand Marc around the same price. None of these complexes allowed double occupation. Stonehaven did and that is why I ultimately chose it. Since I did choose UCR Housing, it was relatively easy to file the necessary contracts compared to the nasty papers I filed at UVT the year prior. - Maintenance Staff is up to par with their job. I ask for a work order and within a day or two it's done, with no problems. - Noise maybe a problem. The walls are pretty thin, but if you have the right residents you should be fine. I do get annoyed of the occasional heels sound on the walkways, but I am a girl so I understand. - Management has always been friendly to me. Every question I have asked, they have answered me respectfully. - The pool is well maintained but not warm. - Security is not an issue. Ultimately, I do not LOOOOVE the place, but for the price I pay and for the service I receive as well as the proximity to campus, I am a happy resident, and I think it's safe to say that most of my apartment mates would agree. But if you have the money, GO GLEN MOR! It's a great place to live at. Just very very pricey. read more

Okayy let me get started with Stonehaven. Oh was I decieved, in the beginning of the quarter when I first moved in everything was going fine. Whenever we had an issue they would come and fix it fast. But after the year started progressing the place went DOWN HILL. Like let me tell you the manger is very rude to her tenants, she acts nice at first but is very disrespectful in the way she talks. She will side eye and try to talk back to you if she doesn't like what you say. And the apartment, full with bugs, we had termites which they say are "waterbugs." Which I dont buy because if they were water bugs why did they have to call pest control and spray our walls. Please don't live here they just rip you off of your money and they don't even care about you. read more

Stonehavens rent for double occupancy went from $639 to a whopping $670 in a couple months. The complex isn't necessarily horrible but DEFINITELY NOT worth $670 for double room, especially when every other week there would be water shutoffs or wifi problems. Also since it's COVID quarantine, I literally have no money to pay rent and am also back home with my family. But Thuy chooses this time to be a scammer and suck as much money out of me as possible. I literally was in tears when I left her office. I have to pay $2000 to leave the apartment. How would I have known that COVID would turn out this way? Yet she says I should have left earlier if I didn't want to pay this much. So it's either pay $2000 to keep the apartment I don't live in for a quarter or pay $2000 to leave the apartment. read more

Stonehaven is an on campus apartment run through UCR. The apartment complex itself, I thought was a little small compared to other apartment complexes in the area but the one thing that they do provide is that Stonehaven comes furnished. I shared a bedroom with one roommate and it did seem small at times in order to make room I brought my desk out into the living room in order to make space. They do provide cable with the monthly cost; however, their programming is not in hd which surprised me since the dorms does include HD cable programming. They also have a utility bill that K seemed to go over every month which made no sense to me. The one positive I had about Stonehaven is that their parking lot is gated. read more

Style: Double occupancy Rent: $620 (2017-18), $639 (2018-19)..Not happy about that raise in rent! Distance from UCR: Walkable, you can use a scooter or bike to get to campus faster. First moved in: The apt is pretty spacious on the inside. The bathroom was moldy(specifically the toilet)...yuck! The desk chair....hmm...well it was one of those cafeteria plastic chairs. I noticed the walls were pretty thin. The kitchen is one of my favorite features of the apartment. It is pretty nice. It has a raised bar design. One thing that really irked me was the fact that there was no wifi and you had to use the Ethernet adapter...a really big pain in the butt. Outside of the apartment: The lobby is quite nice, it has a hotel feel to it. The lobby is where you will pick up packages, find your mail in the mailboxes, and sometimes there are mini snacks you can grab in the morning. It can get a little dark at night because half of the lights are usually off. So if you want to feel really safe, this is not the place you're looking for. The pool area is nice. There are restrooms where you can clean off. I recommend it if you want to take a break for work. The office workers are really kind. They try their best to address your issues. There is a resident adviser per 2 buildings (?) I might be wrong. You can also talk to them if you have any problems. After a year of living there: I would say it is not too bad. I don't want to pay for parking in UCR so i opted to live in this aptment. The distance is totally doable. If you take night classes, the escort system can take you here. They did repaint everything before the new school year..not sure if that's an every year thing. Interior-wise, I recommend it if you're a chill-at-home type of person and if you like house chores. This place requires some maintenance because it can get dirty after a while. Would I live here again? Mmm, yes for the time being because it's reasonable close, but if they continue to raise the price...I rather not. You can live somewhere nicer with the amount you pay. But you do save gas and utility fee. read more

This review is for Josie from the RSO! She was so helpful in answering all my questions and making sure that everything was cleaned and sanitized when I went to use the laundry room. Josie was very kind and genuine about helping me out! Thank you! read more

I lived here for three years, and the reviews made it seem like it was going to be a nightmare moving in. While it has been far from perfect, it was definitely NOT as bad as some people make it seem. Pros: close to campus, covered by financial aid, reliable laundry service, responsive RAs and maintenance crew, decent sized room (for one), really sweet front desk staff (the Asian lady at the front is as sweet as can be, she just doesn't put up with anyone's bullshit), complimentary coffee and biscuits in the front office almost every morning, overall very chill and safe environment (no break ins during my 3 years here). Cons: EVERYTHING BREAKS, the furniture is extremely cheap and is in need of an upgrade; the AC vent in the bedrooms is tiny and it can make it pretty stuffy on a hot day, the water in the shower won't heat up in the morning, the bathrooms get black mold very easily so make sure you're not taking long steamy showers, the bathrooms have a pretty bad bug problem (gnats, spiders, etc) but that is just a part of the riverside environment (invest in some of the raid ant traps and spider repellent), Canyon Crest Drive is EXTREMELY loud at night so make sure you get an apartment on the inside of the complex or else you'll be woken up every five minutes by motorcycles, drunk kids on the streets, trains, and car horns; the rent is just too high for the relatively mediocre quality of the apartment. Again, it's far from pefect, but it's what most college kids should expect from their first big boy/girl apartment. Its definitely more independent living than the other campus apartments, since the RAs are non existent until the end of the quarter unless you explicitly call them. I kept a dog here for two years and she was never discovered, so you can expect to not have a babysitter like you had in the dorms. read more

Pros: -Unlike most reviews make it seem, it is not far from campus. It's a 15 minute walk at most so I don't understand why so many people complain, and the bus stop is literally in front of stonehaven which takes you right to campus. -The apartment themselves are spacious and well maintained. I just moved in this year, but according to other people who have lived here for longer, Stonehaven got new furniture which I think gives the apartment a nice touch. -There is a pool, and a basketball and volleyball court which are nice places to hang out with friends. - THE CLEANING SERVICE LADY IS REALLY REALLY NICE. I believe her name is Jocelyn but don't quote me on that. Every time I go to the RSO she offers me candy or any sweet. She's really helpful, sometimes even more helpful than other people in charge, and just really nice. There was one time when I didn't take enough coins to do my laundry so she gave some without hesitation. So if you decide to live here, make sure you always greet her because she's really cool. Cons - Rent. $655 per person for a two bed apartment is a lot. Plus, the $3-$6 payment fee for every transaction. -The pool has no heater so the water is really cold even when it 90 degrees outside. - They often cut hot water for maintenance. -The WiFi is not the best. read more

The customer service is overwhelming amazing. The employees here show compassion and enthusiasm to every resident. One of the employees, Thuy Pham, is truly the best. She is always welcoming to me and every resident. She loves to have conversations and is always willing to help me when I need it. Living here has been a blast and I'm thankful I chose to live here. read more

Stonehaven is a great place to live while in college if you have nice roommates to share the experience with. Nice space that you can do a lot with if you choose to make it your own. Thuy Pham in the front office and the maintanence workers have been so helpful in my past two years living in this complex. Its close to school(right next to bus stop and about a 15 minute walk) so its super convenient on those days where class seems like a last priority. If you can be organized the size of your shared space works out. Tool and newly put in cabanas are nice environment to chill and study and when you sign a release you get your summers for free!!! read more

It is what you make it. Older property that needs some love. Staff was very friendly and helped with a few move-in Maintenance issues. Very spacious for one Student. Bedroom is much larger than last year's Dorm Room. I think my daughter will be happy here this year. read more

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Great condition, my ***. Our apartment smelled moldy all the time (serious health hazard). One day it started drizzling and the waters leaked from the roof through out walls so the wall and the ceiling had to be resealed. Although the maintenance people were nice, It was such a h***le for us. I didn't mind getting my mails from the ladies but now since I live at an actual UCR housing, I can say that I prefer students to handle my packages since it's more efficient. Sometimes, I would have to stand waiting for someone to appear since no one is in the office (and I don't feel judged). At least at Bannockburn, student worker is always there. I also never felt safe here despite the gates. Last year neighbors had series of robberies and break-ins, so that's been fun. Don't believe them when they tell you that this place is safe. Don't forget the plumbing issue. Our toliet never flushed properly and trust me it's not our poop, it's the poor plumbing system that THEY ALSO IGNORE AND BLAME IT ON OUR POOP. Walls are paper thin. Our complaints do not matter because they just want to pocket money from us. Don't be a dumb *** and rent from here. You'll never get your security deposit back no matter how clean you are. Don't be dumb and save money. Go live somewhere else: OBAN, FALKIRK, BANNOCKBURN, ANYWHERE ELSE BESIDES THIS DUMP. No seriously, if you read other reviews you can see that the commonality of our experiences can be summed up as: MOLD, RUDE, DANGEROUS, and BROKEN. This place needs to be burned down and turned into a parking lot. EDIT: People tell me, "but this place is furnishhhheedddd" Well, what the hell. Students move out all the time and leave furnitures behind. Also students sell their furnitures for really cheap (like a bed for 40). And plus, after you use it and graduate, you can sell it again. Stonehaven furnitures suck. Punch their couch and you see the dust universe coming alive. NASTY read more

I am a student at the UCR and Stonehaven is the 'on-campus' apartment that my roommates and I got stuck with because it was the only option for us to stay together. Sure, maybe the initial appeal of Stonehaven is that it is already furnished, looks nice from the outside, and unlike the other apartments on Canyon Crest advertises free wifi. Yet once a student resides here, it all goes south. First of all, there really isin't wifi here...so I guess that was just a lie on the pamphlet...and I consider that false advertising. When I first got here, I had to bring back my Ethernet cable that I had to use in the dorms, yet even then the Ethernet port was pushed into the wall and impossible for me to plug the cable in. I put in a work order for the problem (and getting the form filled out at the office was a less than pleasant experience...but I'll get to that later) but when the handyman came in all he could do was pull it out of the wall and my cable now has to be connected externally. Other than that our closet sliding doors are constantly becoming unaligned and impossible to open and close, we got so sick of it that there came a point where we just removed the doors completely and they were propped up against our living room wall. Sure, we've put in a work order for it which temporarily fixes it but it is an annoying reoccurrence. It boasts to be only built in 2000 making it only over a decade old, yet judging by the interior I wouldn't be surprised if someone told me it was built in the 80's. Secondly, the walls are so thin that I constantly can hear the guy who lives next door listening to music and watching movies. It is so bad that I can even recognize and name the specific song and/or movie that he is listening to or watching. I can also hear the footsteps of whoever is walking down the hallway at whatever hours of the night. Since my apartment is towards the front we also constantly hear people stomping on the stairs, the clanging of the gate, and the tweet of the nearby crosswalk. With the weekly UCPD police crime updates that UCR students get by email, it is safe to say that the Riverside community isin't the safest. Speaking of the gate, the back gate and the front gate are constantly broken. The key is difficult to turn to open the gate, or it gets stuck. Sometimes one can merely push the gate and it will open. If you have a car, Stonehaven parking permits are the most expensive out of all the apartments because the parking lot is gated and comes with a little remote gate opener, yet on numerous occasions we have seen homeless people digging through the dumpsters, who are able to get in by waiting for the gate to open when cars leave or simply letting themselves in through the broken gate. Again, although Stonehaven is an 'on-campus' apartment it is the farthest one and for some reason houses UCR students yet is not managed by the university but by some other company, making the rent payments an extreme hassle. The majority of students rely on financial aid to pay for school and the living expense, but Stonehaven does not care if a student's aid money has come in or not therefore 2 out of the 3 times that the rent has had to be paid this year, I have been forced to pay the late fee. I don't know about you guys, but I nor my family cannot just magically come up with over $1,000. When I first tried to pay rent by check, I nicely went into the office to give it to the ladies that were there, but they rudely told me to go outside and put it in the drop box. When I put in the the box, I saw that it just flew in and landed on the floor. I don't know about you, but I don't feel comfortable with my check for over $1,000 landing in a pile on the floor or God knows where. Saving the very worst for last, the management. There are always two ladies in the office that manage this apartment complex. No matter what you go down to talk to them about, they always to seem to have a pompous attitude. Particularly, the main reason I dreadfully go into the office is to pay rent or to claim packages. One time, I desperately needed a book that I ordered online for one of my classes. I was already behind on readings and used my Amazon Prime account for speedy 2-day shipping. Yet what I forgot to take into consideration it what I'd like to call the 'Stonehaven shipping clause' because even if my package only took 2 days to actually arrive at Stonehaven, it will take them 5 days to process and inform you that your package has arrived, when it's actually just been sitting in the office. Long story short (since Yelp is only allowing me 1500characters) they were very rude to me about about getting my package, and when I proved to them that it had arrived and was signed for, they finally took a second look, found my package and with the excuse, "Ooops, sometimes we make mistakes, it's inevitable when you have over 200 packages to process", handing it to me. They need an attitude adjustment or no one will ever renew read more

Don't live here!!!!!. Bathroom's are prone to mold. When i moved in last year my entire unit was disgusting! I grew tired of cleaning after 10 hours. Management also likes to use LOUD LEAF BLOWERS DAILY starting at 7 am monday through saturday. Rain, shine and finals week alike, the leaf blowers will be your new alarm clock. In addittion management will try to keep your deposit when they know the condition of their units. In addition when you call them and try to get the issue resolved Nidia will try to talk over you and hang up in your face, as if you didn't pay you rent just everyone else. And after Thuy will tell you multiple times "I dont believe she hung up on you." The management team are jokers and crooks in my opinion. DO NOT GIVE THEM YOUR MONEY AND DO NOT LET THEM TAKE AN ADVANTAGE OF YOU. Dont play yourself. Dont live here ! Go highlanders! Just not here. Please ! read more

Stonehaven is honestly one of the worst apartments that UCR has to offer. First off, the bathrooms don't have fans and there's only a tiny window you could open for ventilation. The bathroom also started developing mold due to the LACK OF VENTILATION. Another problem was the shower stalls which was stained and unclean. Another thing that was bad about the management was with the assistant to the manager Thuy Pham. I had an incident where I went to go pick up a package and then she asked me about my rent and then she has the audacity to tell me to not spend my financial aid on useless packages. Honestly, the disrespect I felt when she said that was infuriating because she did not know my financial situation at all and for her to say something so condescending and absurd as a manager just aggravates me. The kitchen space is also really small, which is hard when you live in an apartment with 4 people and everyone has to cook. Homeless people getting into the community is also another complaint. I had one occurrence when I was walking back at night and I saw a homeless guy using the showers near the pool, which startled and nearly scared me to death. Water shutoffs are a normal thing, so just be ready to adjust your schedule accordingly. This is just for my building but some dude was burning something in his kitchen and set off the fire alarm like 3 times which really pissed me off. Everyone had to leave the apartment and literally waste time standing outside. I didn't have any bug problems so thank god for that. THE WIFI HOW COULD I FORGET. Stonehaven has literally garbage wifi and garbage is an understatement. Everyday it was constantly disconnecting and we kept getting emails about "new" internet being installed but when it got "installed" THERE WAS LITERALLY NO CHANGE. My apartment mates decided to get our own internet. We actually used our OWN money to pay for good internet along with the bullshit rent fees because it was that bad. It was literally intolerable and negatively impacted my studies. Other than that, I feel the distance is not too bad but if you have late classes, the walk back can be sketchy as there's always homeless people wandering about near the crosswalk. The only thing I actually liked about stonehaven was the maintenance guy. He literally just did his job and was professional about it. That is the kind of professionalism I want to see at the RSO. This is not worth your time and you are better off living somewhere else. read more

Don't live here!!! WARNING! I never post reviews but after living here for my whole third year it was not worth the money. I had my own room as did my Roomate. I paid over $1000 a month which is almost unheard of for a student and it wasn't worth the money paid. The two ladies at the front are pissed 24/7, and are so fake. They take so long just to give you your mail. I needed books to start my Homework and they kept lagging or wouldn't be in the office. Maintenance guys are quick and good but the front office tries charging you for dumb electricity overrages. At the end of the year I cleaned my whole apartment spotless except for living room carpet and they took my whole $200 deposit and charged me an extra 40$. Most unprofessional ladies working it. THE WORST THING IS THE BLACK MOLD THAT GROWS IN THE ROOMS AND IN THE VENTS. I GOT SICK CONSTANTLY FROM IT AND I AM A VERY HEALTHY MALE. They don't do anything about it too. Do yourself a favor and get a house with some friend and don't live here! Yes it's nice from the outside read more

This place honestly deserves Z-E-R-O stars. I REPEAT ZERO STARS! There is a reason why Stonehaven has GOD-AWFUL ratings. But for me, there are MULTIPLE reasons why YOU should NOT live here: 1. The management: You're first impression of the property managers when you sign is that they're nice, but when you start to settle down, they're not. But, wait (this is the funny part) when it's time to RENEW your contract, they're all nice to convince you to stay again. ----I WILL NEVER LIVE IN STONEHAVEN!!!!!!!!!!!!!----- Also, the two ladies that work in the main office are so damn lazy and rude. Whenever we order packages, it takes FOREVER for them to process it. So if the package was suppose to be here on Wednesday, you'll probably won't get it until sometime the end of next week. THEY DO NOT CARE ABOUT THE STUDENTS THAT LIVE IN THIS APARTMENT COMPLEX. Plain and simple. 2. Programs: RA's? Where are they, are they invisible?? Anyways, the RA's are lame, and don't do anything to promote social programs. They're ABSOLUTELY TERRIBLE at telling people that they're programs, and the events that I do see, are super lame. If you think by living here, it's going to be fun because you'll meet more people through the programs here YOU'RE DELUSIONAL! You'll make more friends just by knocking on random apartment doors. 3. Rent: IT IS NOT WORTH YOUR MONEY!!!! That's it. PLEASE, PLEASE, PLEASE!! DO NOT WASTE YOUR MONEY HERE! PLEASE. 4. The construction of the apartment: The walls are THIN. You can hear everything; foot-steps, voices, buses and cars speeding down Blaine St and Canyon Crest, and the GATE. The apartment carpet is dirty. 5. Front gate: The front gate is CONSTANTLY broken or jammed and it doesn't even open all the way out. 6. Mold: Probably the third time I showered, the bathroom gradually started to smell funky. But we couldn't find the source, until one weekend me and my apartment mate went home, we were welcomed with MOLD on our shower wall. It was DISGUSTING! This place molds really quickly! ******DO NOT, I REPEAT DO NOT LIVE HERE******** read more

If you are thinking of staying or even living in the apartments this year or the following, I suggest you go find ANOTHER place!!! Negative Reviews: First off, if you need or receive important paperwork, birthday gifts, a gift card of any kind or so, do NOT let me repeat do NOT send anything through Stonehaven. I lost a $25 gift card in the mail, and they said that they have not received it. You may lose your mails Next, once you move in, take pictures of EVERYTHING!!! They will charge you for the littlest things. I agree with one of the reviewers, they will try to charge you for anything! So be careful! If your not a neat person in general, do not go and if you are a very tidy person like me, be prepared to be charged even if you are a neat freak! Seriously!! When I moved in, everything was dirty and I cleaned practically everything from head to toe! At the end of the year no matter how much you clean, they will charge you even if it was there before you move in. So take Pictures! Bathroom molds A LOT!!! From the corner of the bathroom walls to the bath tub. Gross even if you leave the window open when you shower. People who cannot cook please do not go there! There was seriously over 5 fire alarms this school year, some were in the late evening and one was in 8 in the morning!!! Come on there is a fan on the microwave. Use it! People who work in the office: NOT helpful at all. They want to push everything to UCR Housing department but guess what. Stonehaven is freaking from a Third Party. UCR Housing cannot do anything. These people just don't do their work. They may seem nice but when something goes wrong, they will do anything to get money from you. One of the representatives actually told me that they were being "merciful" with the fee I had to pay at the end of the year. I had a small stain in the refrigerator and the bathroom door, no matter how many times I cleaned it, it never cleaned and Stonehaven charged my roommate and I $50 a piece!!! Do you understand this logic?! Positive Reviews: Maintenance guys are very prompt and fulfill any work orders either the same day or the next day. That's all I can say, except maybe that it is furnished but is it worth it in the end?? I hope this review changes your perspective in choosing this housing. read more

High price for a bad place. Everything is always breaking, always mold in the bathroom growing. I've had to evacuate for at least 2 fire alarms a quarter but have never seen an actual fire. The worst part? Tweety, which can you believe is the NAME of the horrible woman at the front desk. She noses her way about your business, makes up arbitrary rules, and generally tries to do as little work as possible while blaming tenants for everything that goes wrong in the place. I asked people to stop sending me mail so that I wouldn't have to deal with her. I don't know that I can describe how awful she is. read more

This place is crap. Don't be fooled by the appearance of stonehaven. The staff may be nice before you sign, but once you sign they are absolute crap. I have a water leak in my apartment that destroyed some pretty important documents including my passport and degree. They were less than apologetic for the inconvenience and the mildew smell never left the apt. It's also ridiculously loud. I then moved to the plaza. Which is an older apt. But you save sooooo much money, closer to campus, and you don't have to deal with those incompetent asses. read more