I'm a parent and guarantor for my son, a 2nd year student at UCR. We had a terrible experience with…read morethe leasing process at University Village Apartments leasing office. The apartment was advertised at $1,199/month, but that rate was tied to an 11-month lease, totaling over $14,000 -- much higher than expected. There was no clear disclosure of the full cost upfront. Additionally, the leasing staff provided the wrong UCR class start date, telling us school started on September 29 when it actually starts September 25. That misinformation left only two weekdays to move in and settle -- unacceptable for a college student. Even worse, the lease was sent directly to my son without informing me or allowing me to review it before I was asked to sign a binding guarantor agreement. He's a first-time renter outside of the dorms with no experience reviewing legal documents. This lack of transparency and guidance is extremely concerning. When I asked for a simple accommodation (early move-in by just 2 days), the office refused, showing no accountability for their miscommunication. I've since filed complaints with UCR's Off-Campus Housing and Ombudsperson's Office. I strongly urge future students and parents to read everything very carefully, ask for full lease terms up front, and avoid this property unless they drastically improve their transparency and treatment of students.

Rude students work the leasing office and do not know how to greet a guest... I would definitely…read morenot want to live here after the way they spoke to me during my tour... Get some proper leasing agents, please

I've had a great experience here as a college student. Grandmarc is Just a short walk to the UC…read moreRiverside campus down University Avenue. The parking lot is gated with a smart control system only residents have access to, a great peace of mind for staying safe. The staff has done a good job as far as I can tell the whole time I've been here. The best part of my first year here is the maintenance team which has addressed everything I've needed timely.

The staff is very kind and sweet, especially Kara. I love this apartment based on how fast and…read moreefficient they are. They are also very affordable

This place is perfect if you want to be woken up every night while trying to sleep. They took the…read morecarpet out of the apartments. So if you're downstairs you will be able to hear your upstairs neighbors walk every single time. It makes no sense to take the carpet out. I do not recommend this place. No point messaging them because they simply do not care :)

About 5 minutes walk away from campus if you take the shortcut from Bannockburn. A little pricy for…read morea single room, shared with 2 other roommates. Maintenance is alright, they usually deal with the work order within 2 days, but the problem isn't guaranteed fixed. We had a leaky faucet in the kitchen, and maintenance fixed it for a while, but then it came back after a few weeks. Water runs well, hot water usually comes on within a minute. However, the water in the sink is white for some reason. The kitchen is a little cramped, since usually 2-4 people share it. Maximum of two people can use the kitchen at a time, and the fridge space and kitchen cabinet space is limited. Mailboxes are a little complicated to get to, since I had to ask the RSO where they were. Swimming pool is a little small and dirty even though the staff cleans it daily (could be the residue that it accumulates over the day), but UCR has their own swimming pool too. Internet isn't covered, so you have to get your own router and set it up and pay for it monthly (it isn't billed to your Growl account). Other than that, great area, gated community, safer than the other campus apartments.

Staffing has extremely poor communication among each other and even with pre-tenants. Firstly, I…read morewas told it would be a 12 month lease by Brittany; and was told by Erwin that regardless of what I enter on their housing application online, they would manually correct it for me to be 12 months. Not true, they waited until I paid my security deposit and then gave me the official lease for 15 months. Then I was told that the previous 12 months option had ended. Secondly, I was told by Erwin that I would be living with my housemate, and in order to do so, we needed to pick the premium option (which is much more expensive that the other options). However, after submitting the application and upon talking further with Brittany, it seems that the option is no longer available. We won't be able to live together for the first few months and we're still going to pay premium pricing. To top it off, I was referred to talk with the manager Chyna tomorrow because she's out right now, so our conversation ended. This happened within the span of 2 days, and I haven't signed the lease yet. Let's see how tomorrow's talk turns out. **UPDATE: thank you for resolving the issues that arose, Chyna. Really appreciate your help.**

Save Yourself the Headache - Highlander at North Campus is a Nightmare"…read more Avoid this place if you value your time, money, and peace of mind. From start to finish, my experience at Highlander North Campus was awful. First, they'll steal your deposit, plain and simple. You move in expecting a clean, functional space, but instead, you're met with broken furniture and a filthy apartment that's clearly not up to any reasonable living standard. They don't even bother to uphold basic cleanliness or maintenance for new tenants, yet expect you to leave the place spotless when you move out. The move-out process itself is a scam. They'll go out of their way to find the most trivial reasons to slap you with move-out fees, taking advantage of students and residents by squeezing every penny they can. They demand a "professionally cleaned" apartment upon move-out, which would be understandable if they had held themselves to that standard in the first place. Highlander North Campus is unprofessional, overpriced, and completely exploitative. Do yourself a favor and find another place to live where they respect their residents and honor the basic standards of property management. This is how I left my apartment upon move out, and this is the list of charges I received.

Worst management ever! Lived with a ceiling lick for over a month...carport was filling with…read morewater(loose pipes) , put work order 6 times never fixed! Dirty and gross place to live in! Walls are thin and you can't sleep, from walking noises from neighbors!

I've lived around the area in different complexes from student housing to windwood to sterling. Now…read morethat university crest (previously bouldercrest) got new management the apartments are sleeker than ever. No more gross carpet, up to date appliances and still a reasonable price. Not only do they look good the staff are always nice and more than helpful. I LITERALLY put in a maintenance request for my air conditioner and they came the same day ordered a new unit and I got it the very next day. Also you cannot beat the beauty of the coy pond waterfall. I'm so glad I chose this place.

This is probably the freshet housing option on campus aside from East Lothian. All of the furniture…read moreand buildings are pretty new, and the accommodations and spaces are amazing. These are apartment style so each of your roommates gets a single room and there is a common space for every 4 single rooms. The apartment spaces come furnished with a few pieces of furniture, but you will need to provide things like a television or anything related to media. Glen Mor also requires that you have a meal plan, but that is more flexible than the first year plan. You can get a meal plan that exclusively has $400 dining dollars, or you can get another balance of dining dollars and meal swipes. Glen Mor is also the most expensive of all of the on campus apartments - in total it comes at a similar price to living in a residence hall. However, the accommodations provided compensate for that price difference, as well as the proximity to campus.

the most unprofessional and the most disgustingly attitudinal staff ever. RSO treats every student…read morelike they are dumb. I once got locked out of my apartment unit and was unable to get roommates to open the door for me since no one was home. Staff by the name of emiliano kept giving me the wrong keys, I was going up and down from my apartment down to their office in 90° weather several times. Useless people seriously .

There was this really nice cleaning lady there I believe her name was Josefina so sweet and she…read moreworked even after hours. she was so dedicated and took time to truly help others outside her original duties. I recently heard some troubling news from a friend that this company refused to pay her for all the amazing work she put into this company. I don't think that's right or a respectable thing to do to an employee.

Living at Stonehaven was a great experience for me. I spent three amazing years at UCR after moving…read morein during my sophomore year. Enza and Thuy, the front desk staff, were the greatest; they were always kind, accommodating, and there to help. The office was always tidy and accessible when I needed it, and I enjoyed getting complimentary coffee and sweet bread in the mornings. I also appreciated that they kept packages secure and that I had access to computers and a printer. Everything you need is available at Stonehaven, including grills for cookouts, a pool, basketball and volleyball courts, and clean laundry rooms. Every request I made was taken care of in a day or two, and the maintenance was also quick and reliable. All in all, it's an excellent, well-run facility enjoyed my time here.

Think twice and after that think again.. really read the reviews before deciding to live here or…read moretour the room beforehand. (The actual room) not their "show room" which is nothing AT ALL like the real thing. DONT SIGN THE LEASE until you see the room they're actually going to give you. They don't inspect the apartments before giving it to you. There's mold and a ton of maintenance issues. Not to mention the pest infestation before I moved in.

I would leave zero stars if I could. This place is a filthy dump. They do not clean it when people…read moremove out. I was told by the girl at the front desk that the manager said we're not doing any clean outs of apartments when only the tenants move out of one of the rooms. Can you imagine renting a home or a hotel and come to find out that they don't clean it first. So before my daughter moved I , I had to come in and shampoo the carpets, scrub the walls, clean the filthy vents, clean the bugs out of the closet, etc. before my daughter could move in. It was so disgusting that she only lived there for about a week. There was a bag of rice in the cupboard from the two girls that already lived there and it was completely taken over with bugs. They were crawling all over the cupboards. It looks like nothing has been updated since the 60s my daughter looked at the online model apartment and thought that it looked fine. Big mistake. The whole apartment had a moldy smell that I'm sure is not healthy to breathe in. There was food smeared on the bedroom wall and when we asked them to take care of it while they just painted right over it and didn't even bother to clean the food so yeah, It had a new coat of paint, but you could see the bumps from the food smeared on it. I wouldn't even bother with trying to live here.

Not recommended! The company/management is terrible…read more Mails system: if you moved out and your mails that were yet to be forwarded and were sent to them, they will return them to senders without telling you even though you tried to forward all the mails, and you have to figure that out yourself with the cost and other inconvenience stuff. Room: you can smell weeds from the AC vent, and the cost is similar to that of another place. AC often needs to be fixed. I only like the maintenance man there (He's bald & maybe in his 50s/60s); he's good and on time. Hopefully, they can see that and appreciate him. Washers/dryers in another room (a long walk if your room is far from it) are small, often broken, and leaking water. The dryers also often didn't work... Parking: You pay for your parking spot, and there will be ppl parking on your spot when you tell the leasing office, they will tell you, "Nothing we can do about it." Check-in: They will have you check in your room yourself. This is when it comes to the tricky part you don't know. You might think the wall is ok, the little scratch or stain on the desk is ok, and blah blah blah. But when you check out, they are nit-picky on all things. Move-out charge: MAKE SURE YOU WALK THROUGH THE INSPECTION AFTER MOVING OUT WITH THEM. THEY WILL TRY TO OFFER YOU THAT YOU DON'T NEED TO WALK THROUGH WITH THEM, BUT PLEASE DO IT TO SAVE YOURSELF LATER!!! I didn't want to be an inconvenience for them, so I cleaned and inspected my room myself and left. They sent me a fee later for the carpet damage of $75 and other stuff of about $5, with photos that showed the tub and a corner of the desk on which I couldn't find any scratch or anything, and I have to guess what they are trying to show, 3 pictures of the wall (I barely touch the walls), and a blank picture of something. No carpet picture, NO CARPET PICTURE. I called and emailed them to send me the picture of the carpet, and they sent me the same images with the blank pictures and no carpet pictures. It is complicated to communicate with the UVT management. A year later, I received an email from a collection debt. That's right. Without a call or an email from this UVT management, they send you directly to the collection debt. I reached out to the UVT nicely and asked them to send me the carpet picture, which I was waiting for, but they said, we don't deal with this anymore, you can contact the collection debt. I reached out to the collection debt and they said the UVT said they had sent me proof already; that's when the collection debt reported me. That's suck! Is it the same blank proof? I couldn't do much for myself, nor did the collection debt since UVT said they had already sent me the proof! It'd suck that this UVT management tricking college students and unreasonably messing with their credit scores. The rep from the collection debt said she saw many of these cases and that this kind of company often does that to college students. So this is so common that I need to tell people about it.

Do not send your kids to this place University Village Towers, they scam parents and their…read morechildren, took an application fee, claimed they assigned a unit for our child, we went out to see the place to make sure it was ok and safe, "It Is Not Safe", we walked in 4pm during the week, nobody in the office, no security no where, we walked the hallways, got on the elevator walked the other floors, saw nothing that looked like security, walked out and saw grown people by the pool who volunteered information to us, not to send our 17 yr old there, it's drugs, fighting, as we were speaking we witnessed homeless crystal meth heads high as hell leaving the parking lot, which is wide open unsecured, we immediately decided no way our child was going there, emailed them we would not be taking the unit and cancel. They told us we owed a cancellation fee off $300, we said it's been 3 days, we never took possession, an we were being deceived, they place is not secure with security's as promised, we disputed the charge with management an a collection was put on our credit within a week, went back out there to deal with them directly and found that a student had gotten robbed and they were dealing with a terrible infestation, we are suing them for violating the fair credit act, an deceiving us regarding safety an security. Do yourself a favor don't send your kids there, run from this terrible place. Lastly later we found out that they are renting to anybody not just students, so regular renters are there , foreigners and the like who are not even in school... run!!!! I will not give any star on this company and that leasing manager will not help at all name is Dayna!