When they get things right they're amazing, but they tend to get things wrong a lot. Unfortunately, I asked for specific details on how I wanted my dog groomed and Alice and I never met eye to eye. I explained how I didn't want his paws/legs tapered and they were tapered. I requested his "eyebrows" cut in the middle down to his head/face, they were still long. This last groom my Morkie looked like he hadn't even been washed. I went to my parents' house and my Dad even asked why he looked wet? I said, he does look slightly dirty. My mom was like, that's how they look when they've been out in the dirt/mud. We had literally come straight from the grooming and he didn't even walk because I carried him in my arms to the car.
Very disappointing that almost $60 doesn't give me what I want. First cut even was a disappointment because she cut the hair on his ears all choppy! When I brought it to her attention she said it's what I had asked for, but even if I asked for his ears cut, they should not be all crooked. She claimed it was the way his ear falls. Well, it doesn't look that way now that it has grown. I'm saddened because I did love how Blaine (one of the groomers) groomed him when I would speak to her directly about what I wanted, but this last visit I explained to Alice, not Blaine, and I don't think Alice told Blaine what I said, so it wasn't Blaine's fault.
I really think Alice wanted me to give up on having his hair be long and just say to use the clippers, but I love my Morkie's hair long and when I asked how short the longest clipper attachment would cut his hair it was like half of his hair length. I said Absolutely not. We get so many compliments on his coat and how gorgeous his hair is. It would be a lot easier for me if we cut it short, but that's not what we like.
Needless to say, I will not be returning. I gave them too many chances (5 or 6) and I can't keep spending my money all not to get what I want. read more