Caution: If you're eating at Alibi of Troy!
I don't normally share info like this, but since I have been a long standing customer & was so easily dismissed after bringing to their attention that I was served raunchy, spoiled food thought friends, family & the public should be aware of the slipping standards & safety hazards Alibi of Troy are putting their customers in danger of...
I ordered a small antipasto salad & bread sticks carry out on Tuesday 7//11/23 and ate it in the parking lot while in the car before going to visit a family member in the hospital. After a couple of bites noticed something tasted questionable & after another bite was certain something was not right. I took off my sunglasses and although very bright out, it appeared some of the meat (salami had a grayish & darkening tinge to it & the ham appeared whiteish like turkey, not pink like ham). I stopped eating it & took a pic of it since I was concerned I had eaten too much already. Praying I didn't get sick from it, threw it away, then went on to the hospital as I was in a hurry (hence why I was eating in the car in the first place). I should have went inside then and brought this to their attention, but the counter attendant had already been unhelpful, so I went on with my day. Well... that evening I did get quite sick & haven't eaten since that meal. Finally feeling a little better today decided to call & bring this occurrence to their attention since that was the only food I had eaten on Tuesday or since then with no other symptoms other than food poisoning. I spoke to a manager, who I was told was Dean W., to explain what happened & cautioned them to be more observant & careful about the quality of food they're serving & to be sure their employees were not overcharging for items since the counter attendant charged me for an ice water and then told me I could grab a spring water from the cooler afterwards. I told her I wanted ice and don't really care for spring water. I just wanted a basic ice water. She shrugged her shoulders & said, "We don't have that" . The manager was not the least bit inquisitive to learn more about this food poisoning or his employees attitude and told me, "We serve 100's & 1000's of salads & food and never have any issues. We only serve top quality." Uh yeah, Dean that's why I'm bringing this to your attention. Now anyone who's ever worked in the food industry knows 'never' had an issue in all the years they've been in business is likely an untruthful statement. I told him I had pictures that proved otherwise and he could've cared less. He again stated they only serve the best ingredients. So I'll let you, the consumer, be the judge & decide if you are interested in eating their 'top quality' food yourself. Also, be aware Alibi apparently no longer has ice or water, only bottled spring water or at least that's what I was told ... PS.. no filter was used on these pics & this was taken in the bright sun. read more