Customer service is very poor. Long story short, I received one of four deliveries before canceling. I will not return or recommend this company to others. read more

if I could give this company a negative rating I would. Where to begin? Don't begin with them. we cancelled our service and they showed a delivery coming up. I attempted to cancel it the day before but was told it was not within the 48 hour window. I said that we weren't supposed to be getting any more deliveries. I had requested no more delivers a month or two prior. We used to get Mt Shasta Spring water and were completely happy with them. The delivery fee was in the cost of the bottles of water. There were no added charges like this company does randomly and justifies it even tho it's unjustifiable. First, they began charging us a $4.99 delivery fee after raising the per bottle price by over $1 per bottle. Then randomly they bumped up the delivery fee to $13.99. The water tasted different even though we were told it was spring water, which Mt Shasta had been. I spoke with customer service finally after several attempts to get through as their phone system sometimes will ring and sometimes won't. After selecting an option I was told it would be at least a 30 minute wait. I called back and they almost force choosing delivery as your reason for calling. When I said 'no' they continued with delivery as an option. I managed to press different numbers and finally thought I was getting through to a person. I was able to provide my number for a call back which they did within about 5-10 minutes. I spoke with the agent and said we do not want any water, we are returning three bottles, left a note on the bottle to not leave any new water, and told the agent we should not be charged a delivery fee, to which he said we would be since we didn't cancel within 48 hours. I said that this delivery was without our consent as we had put all deliveries on hold until further notice since we were planning on cancelling due to their outrageous charges and to remove my credit card from their account, which was on autopay. I am unable to change or remove my card myself or turn off autopay, which seems completely illegal to not allow me to do so. He said he would remove my card but there still might be a delivery charge on there and to call and they will refund the charge if that happens. Today, there was a $60 charge on my account which was reversed, but come on! I went online to remove my credit card and was unable to do so and it shows autopay is turned on. They never deleted my card as I requested and they promised to do so. I called their number which was difficult for me to find, and after finally getting to something other than delivery options, which tells you to go online to manage your delivery options, I thought I was getting an agent and it rang then a recorded voice said they were closed and to call back during business hours Monday to Friday from 8-6 or something like that. It is Friday at 10 AM when I called. This company sucks and I don't like to leave bad reviews or use that language, but they suck! I have felt emotionally violated by this experience and will never go back to this company. No wonder they keep changing their name. Do better Alhambra/primo whatever your name is and you won't have to change your name. Answer your phones, stop adding random fees which you randomly increase or restricting people from managing their own credit cards or being able to delete from your website. Stop making customers feel as tho they have no rights to their payment cards on your website. Quit making a 48 hour deadline to change or skip delivery options. A 24 hour notice should be sufficient or even 12 hour. Don't run a business if you are unwilling to treat the customers right. We decided to get a couple of three gallon bottles from Walmart and go to our local health food store where we get free reverse osmosis water if we purchase a minimum of $1 from the store. You are serving customers not your pocketbook. If you want customers in order to stay in business, then treat us better. We got water service after a family member had open heart surgery. We were quite happy with Mt Shasta Water for years and even stayed with you for over a year I think or at least several months, not realizing we were paying more for our bottles and the added delivery fee. We had trusted what we had and hadn't realized the change. But when we did see we were ripped off by this company, we cancelled and it has still been a pain. We feel totally taken advantage of and powerless when calling and asking for help. We feel as though you want to take advantage of your customers and make them feel as though they have little to no rights to their own payment management. This still feels totally illegal to not allow me to remove my credit card by myself online and you still have it on there even though we were promised it would be removed. This is a violation! read more

Water tastes fine, no problems with delivery. The billing however is a nightmare. The bills are always wrong and I thought that I had paid but I guess I didn't. With no warning or reminder call, they sent me to a collections agency over about $30. I called to resolved the issue and they just gave me the number for the collections agency and that was it, no help, no ability to make a payment to be in good standing. Now I have to take time off work to drive about an hour to the Chico facility to deliver the cooler because the driver can't pick it up. In conclusion not worth it. read more

I just canceled my service due to them constantly billing me incorrectly for bottles that they never delivered. Constantly overcharged me EVERY MONTH! Said I have 11 bottles on hand when I only have a maximum of 5 at all times. I have been taking inventory of what we actually used every two weeks and they constantly add 1-2 extra bottles on at every delivery. RIP OFF! read more

I had this company deliver water for 5 to 6 years. That was fine. However when I needed to cancel the service they were rude. They continued to charge me for months after I canceled service. They would not reverse the charges they had even though they were charges after I had canceled. Once you are in, they try to keep you prisoner. I would not do business with this monopoly of a company. You are dealing with people who live across the country and do not care. read more

We signed up. Water quality good. Determined it was too expensive. We told the fellow who serviced us, and he told us to finish the bottles. So we are. I have never received a bill, or invoice. Now Alhambra hired a bill collection agency (we signed up 30 days ago) and is now harassing my family. Quality of product (water): good, for 'mountain water' Quality of machine provide: noisy, runs 24x7 read more

Nothing but problems and after 6 years of being a very good customer I cancelled. I now have a $300 bill that I keep trying to pay but can't get through to anyone to discuss it because I do not owe $300!!! Awful awful company!! read more

TL;DR: Billing has serious issues, don't waste your time. Choose another option. Their billing department is awful. Our bills have been incorrect for two years. Still working to get it sorted out. They only offer the corporate billing phone number on their invoices (no one answers the local number, if you can find it online), and those folks can only do so much before they're "required to get approval from the local branch manager" to make any more changes. Billing has repeatedly told us that they have emailed the local branch (Chico) to get help with our issue, and that I'll receive a call back within 48 hours. I have never received a call back from Alhambra, either from their billing office or the Chico branch. Each time I call in, it sounds as if they haven't heard back from the local branch. They also say they'll escalate our request, but nothing happens. I call in on a regular, weekly, basis and still haven't been able to fix this issue. They'll get one part fixed, but create a problem somewhere else. read more

I recently relocated to yuba city after the Camp fire took my home , I ordered water using my auto pay off my credit card , everything was going fine until i left my empty bottles on the porch , I thought someone stole them , they were gone , i called the company and they said I was past due and that my credit card wasn't working , I told him my card was a temp card and that mine burned in the fire , I got no notice on the door , no phone calls ...nothing , 3 days before all this happened I got my first bill in the mail and mailed it promptly , awful service . read more

Nothing but problems since signing up two months ago. I was quoted $1.99 a month rental fee for the cooler but have been charged $17.99 a month twice now. Customer service says they can't do anything about it and will pass on my complaint to the route manager. Water was supposed to be delivered yesterday and it never showed up. After an hour on hold I was told it would arrive today. Still no water today and again I am on hold trying to find out why. I will be looking for another water delivery service in Chico. read more