Once again, Ben provided exceptional service! When my door knob malfunctioned, Ben automatically was the first person that came to my mind. Coming from my last wonderful experience with his professionalism and exceptional customer service, I knew I had to reach out to him again for help! My door knob completely broke down and I couldn't even open my door and was stuck in the house unable to do anything... it was a nightmare! I even tried unscrewing the door knob but nothing worked... so, I gave Ben a quick call and within 15 minutes he showed up! Talking about being fast, he surely didn't disappoint! I appreciated how fast he reached my area because at times like this, everything feels exaggeratedly slow and hopeless. So, thanks Ben for being so speedy fast! Besides being a skilled locksmith, he also has excellent customer service! Our last encounter was about 10 months ago, and he still remembered me - that is pretty rare. So, thanks again Ben for remembering me :) I wanted to include this to let people know how awesome Ben is! :D Now, back to the door knob situation... Ben was able to quickly identify what went wrong with the mechanism of the door knob and went straight to fixing it. After removing the broken latch, he quickly fixed the problem! I appreciated how he also took time to carefully explain what happened and what went wrong. Ben also helped rekeying my upper lock (so swiftly that I didn't even have time to see his magic!) to make sure it was the same pattern as my lower lock. As always, I highly recommend Ben - he's always so efficient, helpful, and nice. Couldn't have asked for a better locksmith besides him! :) Last but not least, thank you Ben for saving my day! You not only saved my day, but also helped saved a wonderful night full of plans. Thank you!!!!! read more