Have only very good things to say about this moving company. Mirabel was very helpful with my move, which was very spontaneous and I needed to get out of the house within the end of the week. They kept my stuff in storage and we're very communicative with me when I needed to get back in there if I forgot something. Everything was kept safe and packed nicely. The gentleman helping me move were very careful with my stuff and nothing was lost. They also helped me move some items into a storage unit at my destination and organize them so I wasn't overwhelmed. They made a difficult time for me a very easy transition, thank you guys! read more

Terrible experience. They sent us two guys when it was supposed to be four. They showed up a day early then came back the scheduled day at 6am and didn't leave until after 10:30pm. Then for the delivery day they again only had two guys and didn't finish until after 10:30. They were two Mexicans and the driver didn't even speak English. Super unprofessional. read more

Alex Moving & Storage - When they arrived - Movers Near Me - San Bernardino, California

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They damaged my item when they moved it . They absolutely had no regard for my item nor me. It happened years ago . But I will never forget . Alex is not some one I will ever do business with again . And he thinks he can get away with what he does . read more

I totally recommend Alex moving company, very professionals , and they have reasonable prices!!!

Several weeks ago I contracted Alex Moving and Storage to move me from Orange County CA to Indio CA. I had not seen the bad reviews until after selecting them. However, when I spoke with Juana a second time she was so nice and reassuring that I decided to use them for the move. I also communicated with Raquel and she was also friendly and helpful. It was important to me to use a smaller family business. Their prices were better than many of the companies I contacted. On moving day, Rego showed up with 2 other guys and started moving my furniture and belongings into the truck. First, let me say they were considerate and parked the truck where it did not impede my neighbors. Secondly, those guys worked fast and hard. They were so friendly, polite, and respectful I was glad I chose Alex's Moving. The drive was long and on the 91 the traffic was heavy. Once they got to my home in Indio they put the furniture where I wanted it and not a single item was broken or damaged. I highly recommend this company to anyone looking to move. read more

I did not choose this company, it was forced on me and I couldn't be more shocked they are still in business. They were absolutely unprofessional and disregarded the most basic instructions, having to call me twice to get to my house, four hours later than when they were supposed to arrive. They blamed traffic but anyone living in southern California knows how traffic is and how to adjust leaving time to make it. They simply did not care. They spoke only Spanish, took forever to drop my things, and never showed an iota of courtesy. My suggestion is, to avoid them any way you can. read more

Wish I had read the reviews before booking this moving company. Just want to echo what everyone else wrote. The one thing I will say is they packed the moving truck incredibly well. The reason they pack it so well is because they disassemble all the furniture. The mover who took everything apart through all the parts in the same box, then said "oh yeah I'm not coming to the destination I always just stay locally." The movers who "reassembled" the furniture did so with missing pieces, and drilled their own holes because they refused to look at instructions. What good is packing well when you damage items and don't reassemble stuff correctly? Don't forget when reading these reviews, you get one star for free. So 2 stars is actually a 1 out of 4. A 1 is actually zero. They did such a shitty job and we didn't notice until hours after they left. When we tried to tip them they initially refused and what kind of movers would refuse tips? We bought them 3 meals and tipped 10% and then discovered many of our pieces of furniture missing pieces. I found some missing leg supports for my main bed foundation that were surreptitiously stashed away and then I got a "oh hey can you help me with this for a sec?" and he disappeared to put them into the bed. I found out today (days later because I wasn't using the bed until now!!) that he hst just stuffed them under the bed. They weren't even screwed in. Laying on this bed would have broken the frame. Buyer beware. read more

I wished I hadn't had to write a bad review, but I think it my responsibility to warn people. The movers stole my kids video games. No easier way to say it. Juana was nice, and the movers in LA were thorough. But as soon as got out of state, that's where it ended in terms of good service. I tipped well and paid roughly 15K. I even bought everyone lunch, but I guess the box labeled VIDEO GAMES must've been "lost" somewhere. Only box missing BTW. But there was plenty broken. Kids video games. Low. Real low. read more

They are never available. Always short staffed. Raquel is super unprofessional ans rude. Scales arent calibrated correctly.

After reading some of the other reviews here, I will be going out of my way to share my review wherever possible. We thought Alex Moving & Storage being part of North American Van Lines would mean that they'd be one of the top companies but apparently that makes no difference. We have zigzagged with major moves across the continent FIVE times now. This was by far the WORST experience. I have never seen such blatant disregard for a customer's personal belongings. SO. MANY. DAMAGED. ITEMS. SO. MANY. MISSING. ITEMS. SO. MANY. DIRTY. ITEMS. I knew that movers in general are not particularly good at washing their hands after using the bathroom, but this was a whole other lack of hygiene. In order to provide usable facilities for everyone on the last day, I always make a sign in each bathroom to say "Please do not pack soap, paper towels, or toilet brush." For a germophobe, I am already dealing with the trauma of the idea of people touching all my belongings and possibly spreading E. coli, but there was a USED TOILET BRUSH and UPSIDE DOWN toilet brush holder at the top of one of our boxes. I am having to doubly disinfect EVERYTHING, especially as my baby puts everything in his mouth now. The TV has been majorly smashed, despite assurances and an extra fee for a handyman and special attention to it. It was wrapped up like some basic wall poster. There was no parts box, which means our baby can't go in his crib since the hardware is missing. The screws might be part of another piece of furniture - who knows? My headboard has a puncture in it and the screws are missing. My son's bed frame is cracked. Our dining room table was gouged. Our kids' table and mini trampoline are missing legs (after the trampoline sat upside down in the dirt the whole day). There are black fingerprint marks on many of our items like kids' chairs and bed frame. Our queen box spring fabric is totally tattered on the bottom. On the first day, two guys came to pack at about 9:30. So already they were one short because we've always had three packers, even when we were in a tiny townhouse. They left at 3:30 with half a house still to pack. The next day, five of the most ragtag random guys showed up to move our stuff. They got there at 8:30 a.m. and left at 11 p.m. I couldn't deal with the slow pace and watching these guys on their phones and taking so many breaks, so I couldn't stand around and supervise (also breastfeeding and carrying baby). But at one stage, I found my husband's perfect condition collector's items video game box just randomly placed on the truck. I said, "THAT NEEDS TO GO INTO A PROPER BOX." (It was wedged into our buffet cabinet, only to be crushed by one of the delivery guys). They fashioned a slide down one flight of stairs, and used a dolly down the other stairs, so there was everything from upstairs going "thud thud thud" for each step. There were two trucks and one actually hit the other before leaving our complex. When the delivery guys opened the truck, I saw our barbecue crushing a box underneath. The delivery guys were way better than the outgoing ones, and I'm sure they would have been able to properly assemble our stuff had they been set up with the parts box. But they were literally walking in so many loose items, I still can't get my head around how much is probably just randomly showing up at other people's houses. For example: my son's kid-sized rake, a beach chair, 3 beach umbrellas, parts to our baby gates, random poles ... and the worst was one of the movers handing me a small bear (in his fingers) which belongs to a larger ornament that was in a pop-lock tote which I found untaped. One of the movers took me on to the truck to see if anything else was ours, and we found a 2 ft x 1 ft tote. We know that not all items can go, so we always expect that the movers will just leave behind what they won't pack and then give it away to friends. TONS of items were left behind - body wash, toilet cleaner -- but I'm opening things like olive oil, balsamic vinegar, lighters, face wash. So it just means that the second batch of guys was just super lazy. One guy would have packed garbage if I hadn't checked because he didn't take the time to remove the bag. We had TONS of loose items just strewn about the house that weren't packed up until the final walkthrough WITH US. This has been such a traumatic experience that if I can, I will pack every single last item MYSELF next time we move. Even for getting timelines on anything, I'm amazed that we were able to schedule our move-out dates, but for getting the stuff, Alex gave us an initial window of *11* days where the stuff could possibly turn up, and then went radio silent until the driver called us. This company is lucky to have the three guys who delivered our stuff because you don't deserve to be in business. read more

Alex and his company was the worst moving experience we ever had. The damage was incredible. They crumbled all our children's artwork, broke our beds, crib, furniture. They lost the parts box so nothing could be assembled. Lamps were smashed. His moving crew would not wash their hands after they went to the washroom. I found one of the movers taking a nap in our nursing chair. They play on their phones all day and rush at the end of day breaking all your stuff. They left all their moving blankets and boxes that they refused to pick up. Now goes the long process of claiming which I expect will by another hellish experience. Listen to the reviews and stay away! Update. The 70inch TV is smashed up as well. Thanks Alex, for up-selling the cost of a special TV moving fee. I doubt I will ever see a refund for the service read more

We recently used Alex Moving for our move. I wish I had read these reviews. All I have to say is purchase the additional insurance. They lost one box of ours that had not only a couple of small valuable items in it but also a sentimental valued item in it. When unloading the boxes, a few numbers were not checked off in the inventory. We found a couple of them but one remained missing. After searching, the driver "found the box" - how nice. Except what I later discovered is that one box had TWO numbers on it so what happened is both numbers were checked off on the list, now leaving everything complete accounted for on the truck. The interesting thing is that one of the two numbers was the last item to be found. This leads me to believe one of the workers might have the box, they took the number off and stuck it on another box - magically finding that one last box. In addition, our delivery was supposed to arrive within a three day time frame. We asked if they could make sure it wasn't the first day but the second and third days were still fine. Without telling us, they moved it to three days after that third date so we had to wait over a full week for our stuff to be delivered from one state over. A five hour drive and it took 8 days to receive our items. Another thing is that they unloaded two items into my house that were for the next load in the truck. Without even caring that the colors were different, they read off the numbers. When I noticed one number was scratched off already, I took a closer look and discovered what was happening. So I have no doubt my box was left on the truck and given to the next people. Either that or one of the workers kept it. The box made it on to the truck so it should have come off somewhere. Someone has it and they're not fessing up! Unfortunately, even if we had purchased the insurance, we would have broke even as we estimated the cost of what was in there to be around $700-800. DO NOT USE THESE PEOPLE AS YOUR MOVERS! read more

I had a good experience with Alex Moving and Storage. Raquel was helpful and nice. My move was setup within a few days. On moving day Miguel and his team was fast and efficient. They were able to wrap an item I could not find a box for at all. My load's weight was higher than I expected but lower than my quote, so I was happy. I haven't received my belongings yet, but I am hoping I receive it early and I hope the unload process goes just as well as the moving process. read more

I will DEFINITELY and without any hesitation, recommend Alex Moving and Storage. The moving company I lined up to move me when my house sold, left me in the lurch. I called Alex M&S and spoke to Raquel, who hopped in her car to drive out immediately to size up the load. She then called to say they could pick up my household in a day! Saved my neck,, as that's when escrow closed. On Moving day,Miguel and the 2 other guys were extremely careful, thorough, and professional with the pickup. Then, on the receiving end which was a week earlier than quoted, the 2 men who came to unload were prompt and EXTREMELY helpful. The long dirt road to the house was not wide enough for the van, and they were VERY creative in getting the belongings to the house! I do so VERY MUCH appreciate them, ALL of them, in each part they played in moving me. Thank you one and all!!! read more

DO NOT HIRE THIS COMPANY! We have used Alex Moving in the past several times & they did a fantastic job. Then in the fall of 2021 we called them up again to move us to our new home. We did a FaceTime call with them (their request) so that they could see our house & belongings to provide an estimate. Since where we were moving to was a further distance they advised that they would load up the truck from our old house one day & then deliver to our new house the next day. On moving day the crew showed up with a large truck. They carefully moved & secured everything in the truck. The guy who was the leader of the crew assured us that the truck would be securely locked & parked overnight in their private business lot and would not be unlocked until they arrived at our new house the next day. The next day they arrived at our new house with everything in 2 smaller trucks. It was revealed to us that during the night they, for some unknown reason, moved all our things out of the locked large moving truck into 2 smaller trucks. When they opened the 2 smaller trucks I could see that all our belongings were just THROWN in haphazardly, not secured at all. As they unloaded our things into the house we discovered that numerous items were damaged, broken, scratched, dirty, etc. In moving I except that a few things might get some sort of damage. But this was way over the top of what was to be expected. They even damaged a few antiques that we own. It was inexcusable. When we contacted management about getting a partial refund they wanted to nickel and dime us. We said that we would pay half cause the loading up was done right...it was everything after that that they mishandled. We figured that would be fair. They didn't want to do that. So with the brick wall that they threw up we realized we needed to take matters to the next level, we contacted our credit card company & told them what happened. The credit card company contacted the company & we were promptly refunded for half the cost. In the past Alex Moving was always great, but now they have not just gone downhill they've hit the bottom of barrel...NOT TO BE TRUSTED AT ALL. Alex Moving is now the ABSOLUTE WORST. read more

Can't say enough about how smooth this move was! Everything arrived on time and in great condition. The workers were friendly and worked hard ... I had a huge truck and was amazed at how quickly they were able to unload, unwrap and put everything in the right room in my house. Scheduling was super easy. They were even patient with me when I had to change the date 3 times!! This is my 3rd time using Alex Moving and I think anyone who has a problem probably had something to do with the problem. I'll stick with this company and continue to recommend them to my friends and co-workers. read more

DO NOT BOOK THIS MOVING COMPANY. My husband job company paid for the move. We had packed everything professionally and had all the items bubbled wrapped and label "Fragile" or "glass" etc. and the items listed on the box. They destroyed my Glass Hollywood vanity mirror and many other items during the move, and we had to wait a week from them picking up my items before them shipping it to our new home (LA to Norcal). DO NOT GET THE BASIC COVERAGE (they give you 60 cents per pound of the item destroyed, when my mirror cost over $500)! The customer service sucks (AT LEAST HANDLE WITH CARE) and they DESTROY your items. read more

This company was good years ago. We moved with them 3 times. Last time we also stored. That last time was truly that; the last time. Their workers gave a damn about breaking stuff and some of the stored items were damaged as well. I also have never seen such unprofessional storing. The items were literally dumped on top of one another. There was a dispute about how much needed to be paid, since Alex tried to extort more than we initially agreed on. Don't use them. read more

We had an excellent experience with Alex moving and storage! After 15 years, we had to vacate a third story apartment without an elevator! Alex moving and storage to the rescue! Actually...Juan, Julio and Ronaldo to the rescue! These good men, were professional (wrapping fragile items), careful and incredibly friendly and courteous. We were/are so grateful that we hired this company. From the moment we called (and Juana actually answered every time) we felt we were in good, honest , professional hands. A big thank you to Alex moving and storage, we WILL refer you! read more

So far, the worst experience I've ever had with a moving company. If I could give zero stars, I would. I have barely begun to unpack and I am horrified at the state of my belongings. I am not going to get into what I think of the people. I will save that for my later scathing review. So far.... the genius put a table saw on an antique side table without padding. Rub a brain cell together. Broke the backboard of my expensive, handmade, irreplaceable dresser made by father. And completely broke my couch. I can only imagine what else I will find. read more

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We were VERY happy with every single aspect of our move from Santa Barbara to the east coast...first of all the professionalism and accuracy of the local SB agent, Jerry Durham, was stellar. He has a special computer that actually adds up the weight of your home contents item by item, so gives a more accurate price, which he assured me would go down (!) after the truck was weighed - and it did! And his initial estimate was over a thousand $ LESS than all the other local companies (who walked in the door, looked around for 3 minutes, and then gave me a very inflated price.) He got us on a truck heading east within a week of our initial appointment, despite me waiting til the last minute. Jerry answered all my questions and responded to my emails promptly, as did his office staff. I was not required to give them a deposit, and they accept credit cards. (Note: all the scam companies insist you pay the driver in cash before they'll unload - this is a huge red flag!) Our driver and loading crew worked super fast, were polite and friendly. Despite thinking I was completely packed and ready for them, I wasn't, and extra boxes, tape, etc. appeared out of nowhere, the stuff was packed up quickly, and I never saw an extra charge for any of this. Then, to top it off, they arrived at our new house a week BEFORE I expected them - we had barely made it across country ourselves. The driver and his helper were again fast and efficient, and went over an itemized, numbered list matching all the stickers they've placed on every box or item, so you KNOW you have all your stuff. I am embarrassed to say I almost fell for one of the scam companies on the internet (where I am sure my stuff would have ended up in a yard sale in Guadalajara!) - check out anyone you are considering - including Alex's/North American - on the government DOT website first: https://www.protectyourmove.gov/ Alex's has a great rating, and I have already recommended them to my neighbors. read more

These are the guys who actually did my move from LA to NY The move itself went poorly (driver was 9 hours late, didn't speak English too well, boxes went missing) But Richard at Alex Moving truly went above and beyond in trying to locate my missing boxes after the fact. And this is after my original agent (Andy's Moving, Glendale) and North American Van Lines stonewalled me, saying they were not responsible for my loss. read more

This outfit lost a number of things during a month-long storage period they provided during a local move for my grandmother. Only a few out of many boxes were lost - however these boxes contained her silver utensils and many other of her most valuable items (the silver alone was worth more than the moving and storage service provided). No useful recourse was offered, and pursuing legal restitution would likely cost us as many thousands of dollars as what was lost. read more

DO NOT move with this company. Worked with Scott Windram and Ishmael-- WORST customer service. They've been ignoring our calls and have been very unhelpful and unprofessional. Do not work with these individuals. Had a terrible experience as they lost multiple items including some sentimental items from our wedding. We've reached it several times and have gotten the runaround. Even if they can't find our items there's been no communication whatsoever. Do not use this company. There's definitely something better out there! read more

My recent move was fabulous. Juan, Gaby and Bengie went above and beyond. Nothing broken and when they realized my large couch would not make it up the stairs, they put it on top of their truck and brought it in over the balcony and through the sliding glass door into my place. I highly recommend these guys. Tipped them probably more than the company paid them but well worth it. I have seen some bad reviews on this site about the company, but I suspect my crew was not involved in those moves. My crew rocked! Thanks again, amigos! read more

We moved from the Riverside County to Los Angeles County. They turn out to be the most absolutely horrible movers! They broke my safe handle. They damage the walls to some bedrooms. They put together a bed with the screws facing up. I almost had a screw through my hand. Their covers for furniture left a sticky mess! No respect for their customers property! The boxes for your clothes to hang. One had a dead rat in the box. They just took the rat out of the box, and we had to use that same box for our clothes. I had to get rid of the dead rat. So that the new owners that bought our home would not see that. The truck was a over size truck. Which was too big for our move! In short I would never use this business again! If you are reading this do not use Alex Moving & Storage! read more

Absolutely obnoxious. These guys were rude, hostile and told my Mom to go ahead and call the police on them. What did my mom do? Just walked downstairs and asked them to turn off their super loud truck that had been parked and running underneath my window while they unloaded for the last hour. Yesterday they were parked nearly in the same place, blocking in 12 parking spaces.when I went down after, asking for their company name, Alex got in my face too. I am a 30 year old woman and only asked for their name. They are totally unprofessional, obnoxious and HOSTILE. do not do business with these guys. Seriously unacceptable. read more

I recently moved to a new place and had lots of boxes and approx 100 bottles of wine along with furniture and clothes etc. Of all my moves up and down the coast and one from Massachusetts, this move by far exceeded all the others. This company and the guys that moved me are the best . Exposed boxed were taped, furniture wrapped, beds were taken apart everything carefully moved, placed in the truck and moved to my new place. Bed reasembled, items placed in the appropiate rooms, nothing left behind. This guys were quick, paid by the hour, got it done and did it efficiently and quickly. I was shocked when I got the invoice I was expecting to pay more and would have because they deserved it. Thank you guys and thank you Alex Moving Company. RM read more

Ask for Scott, he's a straight shooter, punctual, and easy to work with.

Don't EVER work with this company. Even if you pay for extra insurance (with a twenty thousand dollar move), if (and when) something is stolen or missing, and that will happen, like one of our boxes worth approx $4500.00 that was one of the few boxes packed by us and conveniently not listed on any shipping inventory, you will get months of runaround, stress, and never receive your property or value returned. I was just told by the initial broker that they would never reimburse us for the value of our loss. Horrible horrible horrible. Never again. I warned you. read more

SCAM! We were ripped off totally by this company. Sorry North American, I blame you. You should disassociate yourselves from this backyard business. They appear to be professional North American VanLine employees, but don't let them fool you. The truck and forms, and maybe the driver is all you get with North American emblems on it/them. That's right folks. They hired right off the Labor Ready trail, at least that is what they did on our move WITHOUT telling us. So we signed a contract with a company we believed to be what they say they are when in fact they hire as they go. I could have picked up twelve workers at Home Depot or in front of U-Haul and had them load a truck, drive it up, and done the same here. Alex came to our house, bid us $11,000 and preached all about how they are the best, the most careful and ALL their staff and crew are well trained. The best trained at fooling people maybe. Once we scheduled Alex Moving and Storage, I received an e-mail from Alex advising me to call the day before to confirm and schedule the movers arrival. Guess what, they called me the Friday before, left me a message in which I returned promptly and asked that they call or text me to confirm. Didn't hear a word. I called, as instructed, the day before only to get the message that the office is closed. I left another message. Not a word. I looked at our contract and found Alex's business card so I called his cell, but was sent to a VM of the same person when I called the business line. Then I texted. STILL NOTHING. At around 9PM, Alex calls to confirm. This should have been my first clue. 3 movers show up including the driver. They each take a seat for about 20 minutes IN EACH OF OUR BATHROOMS, including the master leaving an unpleasant odor floating in the air. To my surprise, they also used the MASTER BATHROOM and left it full. My guess is that was a parting gift. WOW! They finally packed up and left around 4PM. Now I had to spend 20 minutes cleaning up AFTER THEM. Their trash was left all over the front yard (including the peel from an orange someone ate on a column), the back driveway, garage and all over the upstairs. It was at least a half of a large contractor bag. Again, this should have been my second clue... No wait, the 3 turds simultaneously should have been. This is my third warning that problems would ensue. It get's much worse.. Arrival in Seattle comes. The driver calls, mind you he speaks very broken English and his helper spoke none. They were on their way, but get this. They need directions. We paid $11,000 and you couldn't print a mapquest sheet to our house if you couldn't add it to your GPS? Really!!!? The driver shows up at about 9:15. He comes limping up the hill towards our driveway. He proceeds to tell me he injured his knee and won't be able to help move anything in. GREAT! So now that hop-a-long is out order all we have is right hand man, Mr. Co-pilot.... and NO ONE ELSE.. An hour later one kid shows up then about 30 minutes later comes another. THAT IS IT! They are both hired blindly by this company through LABOR READY. They slammed boxes all over the house disregarding where they went, so we had to help. Boxes dropped at the door were mostly moved by US, the CUSTOMERS.... Stuff was breaking, floors are scratched.... Oh, it get's better folks.. Keep reading. Noon time deuce in the pool break for one the unloaders. He was kind enough to ask which bathroom he should use. When pointed to the powder room he responded with "are you sure, I don't want to offend anyone when I am done." GROSS! UNPROFESSIONAL! This idiot in between power dumps spent more time talking and less time working. He and hop-a-long were a match made in hell. 6:00PM roles around. STILL NOT DONE. One of the hired hands decided he'd done enough and signed off. At 7:30PM, power dumper too, was signing off leaving ONE person and hop-a-long to finish. Guess who hoped on the truck and started unloading his own stuff? ME! I had to help move my shit in for $11,000. Speaking of $11,000 they made me pay before they were even half way through the unloading process. THIEVES! 9PM and we'd had enough. They were still throwing things around, I found pieces of outdoor art/candle stands broken and they are still wrapped in North American blankets, along with a few other things. Yes, this should prove they didn't do what they were fully hired and PAID to do. A desk was put together wrong so we stopped them and were done. We have tables that were never put back together, shelves missing the pegs to put them back together, a box of broken items, missing items, and simply unfinished work that WE ended up doing. DO NOT USE ALEX MOVING AND STORAGE. RUN, WALK, MOVE YOUR OWN STUFF. I WILL NEVER USE NORTH AMERICAN AGAIN. NEVER! NEVER read more

If I could give negative stars, I would. I am planning a move from Southern California to Washington state and decided to contact several different moving companies to handle the shipping up the coast. I emailed the usual big movers, and the North American local contact was Alex Moving & Storage in Santa Ana. The only time available for my free in-home estimate online was 8pm on Tuesday evening. On Monday morning, I received a phone call from "Alex" who I assume is the owner/operator of this business. His voicemail stated that he would be unable to come on Tuesday night, but could come Monday at 6:30. I returned his call confirming 6:30 on Monday. All was well until he called today (Monday) at 6pm, stating that he was in west L.A. and could not make it.....again. He suggested Tuesday at 3pm, and I said that I would be at work at that time. I asked if he could come at 6 or 6:30 and he then complained to me that he had an appointment on the west-side again and would not be able to make it back to my area in time. When I asked him how he is able to keep other peoples appointments, and not mine, he suggested that I should find another moving service and hung-up on me. I feel sorry for anyone who does business with "Alex" and his company. If this is the way he treats potential customers of his, I'd hate to see how he treats people once he has control of their belongings. I strongly urge people to think twice before agreeing to using this moving service. There are plenty of other companies that actually want business. read more

While I am thrilled for the "customers" who claim Alex Moving & Storage is fabulous (with nothing but great reviews), we are not among those lucky folks. In fact, when I attempted to leave a review on their website it was disallowed. Perhaps the great reviews stem from the fact that poor reviews are not accepted? Anyway, this is a fun update. We received a call from the company a couple of weeks ago, a full four months after moving into our home. The representative told us that a customer from Indiana called to report that they had received a box that did not belong to them. Turns out, it was a box containing two pieces of our art; one of the very same boxes they swore they did not lose. When we asked if they knew where any of our other misplaced boxes are (we estimate 8-10 more), they insisted that they have no idea. And here is the fun part of the story: this moving company asked if we "happened" to have found any boxes that do not belong to us because a family in Indiana is missing a bunch of their possessions. Perhaps Alex Moving & Storage won in the end. After all, because we could not prove that they lost our boxes we are out the money and belongings. Good for them. What they have, though, is a horrible reputation with a number of very unhappy customers. In the end, I believe it is that reputation that will last. read more

Worst. Movers. Ever. You pay a premium and what do you get? Ready Labor people because they have nobody available. Dropping boxes that have fragile noted, too many broken items to mention. And then the Ready Labor people leave before the truck is unloaded. I finally threw them out of the house at 9:30 after 13 hours but of course they weren't done. We still had boxes in the driveway and we were actually unloading the truck too. I have a bad back and have had to seek medical attention since the move as a result. These people are crooks who over charged us and did not deliver. Use at your own risk. read more

So today, after 6 months of pain and emotional suffering of dealing with this horrific moving experience, North American (Alex's parent company) offered me $1200 in settlement for a $13,000 move where they broke so many items that the claim was escalated to major claims. Despicable and insulting. I will be suing. DON'T USE THIS COMPANY! read more

Recently moved from Southern California to Central California and I was so upset to learn that when the guys who unloaded my things were trying to put my furniture together, there were important parts missing or damaged. The guys who unloaded my stuff were excellent and communicative, but only 1 of the 3 guys who packed my stuff up spoke to me, barely, because he was the only one who spoke any English! If you're going to use this business, buy extra insurance coverage!!! I only got half of what my furniture was worth back. I trusted you Alex Moving and Storage, but you let me down! So disappointed!! read more

The 8 man crew that came to move/clean out our office were fantastic. Professional, efficient, personable and took great care with our belongings! Hard working men that I very much appreciated! I highly, highly recommend Alex and his crew. read more

These guys are absolutely awful. I called before hand and needed literally one item moved, a king sized bed. I understood there was a minimum of 4 hours which was fine. They charged me for 8 hours and their staff refuses to get back to me via telephone. Absolutely terrible, do not use! I should have read the other reviews before calling these crooks! read more

Wow! What a great move. My wife and I have moved all over the country in the last 25+ years. We have dealt with all of the major carriers. This was our best experience ever. We did a local move in Southern California.Their manager/dispatcher was very efficient, nice and most importantly communicative. She gave us a quick and reasonable estimate. The day before the move a packing team arrived. They were excellent. They were polite, clean, fast, and packed very neatly and securely. They left us open boxes and tape for the stuff we needed for that night. First, the crew was supposed to arrive at 8 am. They called and asked if we would mind if they started at 7 am. Awesome. The three man crew came and they were Miguel, David and Steve. Miguel was the foreman on both days and he was courteous, and accommodating. Obviously he has worked with the other guys as they were like a finely tuned machine. They came equipped with three dollies- not hand-trucks, so they could all make an assembly line. The first man put the boxes on the dolly and brought it to the elevator (we live in a high rise). The second moved the dolly down 19 floors and across the garage to the truck. The third loaded the boxes into the truck. These guys RAN from spot to spot and only took a thirty minute break for lunch. Of course we bought them all lunch. When have you ever had people getting paid by the hour RUN! They did not damage any of the walls and finished about 90 minutes ahead of time. They moved planters, odd shaped items, art pieces with great care. they met us at our new home and did it again. They didn't damage anything. they helped us place very heavy items on the second floor and in the yard. We had them re-position some things a couple of times and they never complained or appeared impatient. Here is the cherry on the sundae- they came in several hundred dollars under the estimate--BONUS! They even seemed shy about receiving tips. My wife and I would use them again in a heartbeat and recommend them without reservation. We are very compulsive and type-A perfectionists. This kind of endorsement does not come lightly from us. read more

We moved with them 3 times over the last 5 years. First move was fantastic. The last 2 was progressively worse. Wrong truck, under estimate moving things and number of people required. Damage properties as well as furniture. Will not even bother calling them this time around. *** phone/email several times about damages, zero reply *** I would suggest other movers in the Irvine area. read more