Dear Alessio's Cafe Management Team,
I would like to share my disappointing experience at your Weehawken location today. We are regular customers and come to your café almost every day, mainly because we enjoy your pizza and the convenience of having your restaurant nearby. However, the service we received today was extremely disappointing and unprofessional.
The female staff member working at the front counter was not attentive and did not provide the level of customer service we would expect. While I was placing my order, she was applying lipstick at the counter. When I was ordering a coconut drink and trying to explain my order, she appeared impatient and even told me to "slow down" in a rather unfriendly manner. As a customer, I found that response unnecessary and disrespectful.
There was also another incident involving a family sitting outside with their child. The outdoor umbrella was blown away by the wind, and the customer repeatedly called for the staff member's attention while holding the umbrella. However, she seemed to ignore the customer completely. We eventually had to point it out to her. Instead of immediately addressing the situation, she asked other people where the umbrella was, and the customer had to explain, "I have been holding it the whole time." The customer looked understandably frustrated and helpless.
We understand that everyone can have a difficult day, but basic attentiveness, respect, and professionalism are essential in a customer-facing role. Since we are frequent customers, this experience was especially disappointing because we normally enjoy coming here.
I hope management can look into this matter and provide additional training or guidance to ensure customers receive the friendly and respectful service they deserve.
Thank you for your attention, and I hope our future visits will be a better experience. read more