I bought a pair of shoes for casual wear, three months ago. When I bought them they told me to buy insoles as it would make the shoes last longer. I mean I know they are selling them to everyone to increase sales, but my shoes were a little big, so it made them fit better. They didn't have the shoe I wanted in black, so the lady said she would order it in for me. I got a phone call a few days later to say they had arrived, I go in and they had ordered them in the wrong colour. They say I can go to the other store in the pacific centre, as on their system it says they have some in. So I trail there, with the grey shoes I didn't want, they didn't have them in black, like she told me they had, so they order them for me after refunding and charging me again.
After wearing them for 10 weeks I now have a big hole in the back and my insole is coming out of the hole! I took them back to the store I originally bought them from. They said I had to go to pacific centre store, as that's where I bought them from, only because they ordered the wrong ones for me! The manager said all she could do was send them off and they could try to glue them. I think after paying $100 that they should replace or give store credit. I decided to just glue them myself. Didn't work though! Not buying shoes from here again. read more