I came to ALDI today with my two children to buy groceries, and unfortunately, I had an extremely unpleasant experience with one of the employees.
The store was not busy at all, yet the lady employee spoke to me in a very rude and commanding tone, telling me to "move up." I did exactly what she asked. Then, after I placed my groceries on the conveyor belt, she told me to manually move the items forward. However, the customer in front of me had not even finished checking out and was still in the way, so there was simply nowhere for me to move them.
At that point, I already felt like I was being singled out.
What happened next was even more upsetting. She ordered me, again in a very commanding tone, to turn my shopping cart toward her(. The shopping cart was only about a palm's width away.)I followed her instructions, but then she complained that the cart was not close enough and forcefully pushed my shopping cart.
My child was sitting in the cart and was startled by the sudden, forceful movement and almost started crying.
I was understandably very upset and told her, "If you need me to do something differently, I will cooperate, but there is absolutely no reason to behave in a way that scares my child."
We ended up having an argument, and as I walked away, the only thing I said was, "God bless her."
I understand that working in retail can be stressful, but employees should not take their emotions out on customers. The way I was treated today was rude, unprofessional, and completely unnecessary.
I genuinely feel that the low rating of this location is not without reason. I hope management takes this seriously and addresses the way customers are being treated.
Customers come to the store to shop--not to be ordered around, humiliated, or treated as a target for someone's frustration. read more