The level of which Customer Service is lacking in some of the sections is atrocious. Firstly, I'm a big Wegmans fan, I love Wegmans fresh produce. I like that they source some local ingredients and pre-Covid I was an avid goer of both the hot and cold bar. Can't beat it. They're diverse, fresh, and tasty premade food is great quality reasonably priced as well as many other store brand products I still buy today like their butter and almond milk, yogurt, etc. however usually I get my groceries delivered in Covid. I was in the area with my partner and we decided to grab groceries and pick up a couple of cold drinks more specifically cold coffee & milkshakes. When I went to the stand that serves cold coffee, frappe's etc. there was nobody there in fact there was already a line of two people one was a staff member waiting to get a beverage we all waited for well over 10 minutes 15 minutes with no customer service whatsoever. By the time somebody came I was told that they could not do iced milkshake drinks but that they could probably do some thing like a frappe with ice and cream and coffee.
To which the person and Customer Service said to me "I mean it's good you don't have to have a milkshake you can get something healthier right like a juice." Person /Ma'am, after waiting for almost 20 minutes for these beverages I was pretty dedicated to my mission. Still by no means is it professional thoughtful or OK to tell a stranger or even your friends to eat something healthier. That is not your job you aren't a qualified doctor or nutritionist and even in that case usually those sentiments are more harmful than good. It was one thing to wait over 15 to 20 minutes to even get my order, then wait longer, to be shamed for ordering what I want and being asked are you sure? At which point I wanted to leave, but here we were dedicated to the mission.
Once received, frappe was immediately over iced and separated, the cold coffee even with milk was gross and bitter. We couldn't finish and threw out both drinks once we seated in the car... after all that foolery.
Wegmans, Please train your staff to have basic patience and manners especially in a Covid atmosphere. I'm more than fine (even as a Disabled cane user) to wait longer for service especially in a pandemic, people aren't really using PPE, employment shortages, people getting sicker with Covid. However, I will not stand in line for that length of time only to be insulted when I'm trying to give somebody some money for a lovely pleasant summer treat.
Sidenote:
any pre-bagged product like salad can be expected to brown and wither within 2 days use. That's not the case at Trader Joe's or Whole Foods, so that improvement would be great! read more