Let me start off by saying I have been here many times since my boyfriends family lives down the street and never had a problem until my boyfriend and I came in here around 10:30 PM on January 16, 2023. We were in the middle of purchasing ice cream when our cashier, an older guy with gray hair who I later learned was named Rick literally ran out the door to chase down what I discovered then to a shoplifter. Without even letting us know where he was going or saying he'd be back he ran out. This already seemed unprofessional to me but even so we finished paying for the transaction on our own on the pinpad and we decided we didn't need the receipt since our cashier had so abruptly left and wasn't back to give us one, we decided to then walkout. The scene I saw outside was startling as i saw in the front of the store a younger employee who looked like he was probably a teenager named Jacob pushing the shoplifter. We didn't walk out in time to see who initiated the altercation, so I can't say if the altercation was started by the shoplifter or by the employee Jacob, but I did see Jacob shove the shoplifter hard against his chest. Rick our cashier already had the man's basket with the unpaid items in his hand. Right before Rick and Jacob turned to walk away as the shoplifter who was visibly unkept and who I would assume to be houseless since there is a larger community of unhoused people on Westminster Blvd compared to other areas in the city, the younger employee Jacob rudely yelled "HA HA YOU'RE BROKE" To the unhoused man in such a taunting and rude tone. I was very disgusted with this act of rudeness. I don't think it represents Albertsons very well to have an employee yell something so rude at someone who is obviously starving, has no place to live, and like most of us isn't fortunate enough to have these things. I've worked in retail for going on 5 years now, and my boyfriend has worked in customers service for a decade, we both also deal with occasional shop lifters but to turn back and call someone "Broke" and do so in such a rude manner was unbelievable to me and just seemed completely unnecessary. I proceeded to confront Jacob, asking if he was proud to be so unnecessarily rude to a fellow human being who was already suffering in their circumstances, something we're fortunate enough to not experience. I don't think that the unhoused man's actions were justified, but the actions from the Albertsons employees were beyond unprofessional as well in handling the situation. I told both Rick and Jacob that I would be paying for the unhoused man's groceries that they had confiscated. When I asked for both their names Rick (the cashier) claimed that he had already given me his name although he hadn't. He proceeded to call me a "liar" to my face multiple times claiming that I knew his name and that I was just acting like I didn't. His name tag wasn't visible since he was wearing a zip up sweater covering it and he had NOT given me his name previously. I was obviously even more upset being called a liar when I had just asked what his name was. Rick also proceeded to tell me that I "knew nothing" about working in retail, called me "rude", and went on to tell me to "shut up" multiple times. I defended myself in the interaction and when their manager Manny arrived he seemed to be the only one that was nice enough to say that what his employee Jacob had said to the unhoused man was uncalled for. When we were exiting the store Jacob laughed in my face which again is no way to treat a paying customer and doesn't represent Albertsons well. I read SEVERAL reviews regarding this Albertsons on here saying they felt racially profiled by employees, or were treated like criminals which I must say seems pretty accurate to the behavior or both these employees I had experiences with today. Every store that I've worked in while doing retail has taught us to treat people with kindness, everything we say and do represents our company and I have to say Rick and Jacob represented Albertsons so awfully on this night. I understand wanting to stop a shoplifter but to do so in such a way as to not even treat the person with enough decency and respect as to equate them to being human is disgusting. I hope that Rick and Jacob both never have to experience what it's like to be financially insecure and not know when their next meal may be like that poor man who they treated so rudely. Needless to say I won't be coming back to this Albertsons location ever again and I hope people like Rick and Jacob can find peace within themselves to be better people even to those who they don't share the same struggle with. read more