I like ralphs in simi for two reasons, they have the best avocados in town and self check out cuz i…read morehate standing in line behind a huge cart when i only have one or two items . for over a year i've gotten the best avocados at this store . Don't buy from Vons - they are buying diseased fruit, it's soft to touch but totally sour & hard and unripe inside near the pit. I have had perfection every time I've purchased my avocados here at this Ralph's. reason for 4 stars : I don't buy any other fruits or veggies in this store, they keep the mushrooms & herbs & salad in the closed door cooler so everything has a lot of condensation = rot & it's very dark especially in the produce dept. Why?

I am so darn disappointed right now in my local Ralph's. Worst customer service ever. Trying to…read moresimply buy apples for donation and trying to price gouge me. Has to run around store to get picture of proper price only to be hassled again for discounted price. Give me a break today

Fantastic place to go grab a quick barbecue lunch / tritip sandwich to go. This upscale market/pit…read morehas been here for years. Always delicious and highly recommended if in the area. This time I just ordered the tritip on the side with some potato tots. I prefer the spicy barbecue sauce but they give you 4 to choose from. Enjoy

Grabbed a sandwich here while I was in Simi valley and I don't regret it. I never actually walked…read moreinto the store, but went straight outside to the bbq restaurant. The Philly cheesesteak was really good without the overly processed cheese. The Mac n cheese on the other hand was extremely processed but classic. The prices were also so reasonable. I was surprised because it's hard to get a decent meal under $20! I would definitely recommend this place, but not when you're in a rush as they take their time to prep the food!

Vons/Macys gift card final review. Part 3…read more After shopping at Vons for over 35 years were done. As for Macys, were done with them too. Vons in both Simi Valley and Moorpark have been steadily declining most notably in the last five years. Both their selection and service has become very sparse. I for one do not like the obvious corporate decision to herd shoppers to the "self checkout" line. Now they are down to one live person available for checkout, it's just pathetic. The straw that broke the camels back was poor service I received when I purchased a Macys gift card at the Vons in Simi Valley on Cochran Street. They informed me that the gift card was tampered with and the $200 dollars on it was stolen. They contacted Macys gift card department "GC" and had me wait on phone and deal with Macys poor service. Sorry Vons, I will be shopping at Gelsons going forward, although they are more expensive, at least I will get better service and nicer cleaner environment to shop at. Now, as for Macys, just like most of big brand stores these days, customer service is non existent. My simple claim for $200 dollars could have been resolved within a week. But after exchanging emails with someone named Sean, at Macys GC department, and complying with what they asked for, (photos of the card in question and the receipt given at point of purchase) he responded twice that the receipt in the photo did not match with the card sold. After i informed him that store managers confirmed that was the receipt and card that was paid for, and he could contact them (store number included) to verify that, he just replied that the receipt was not a match. Sorry Macys, we will be shopping at Kohl's going forward.

Adding a quick note about finding gluten-free pre-made cake at this Von's. Our neighbor, who's a…read moredear friend, has to have gluten free baked goods. It was her birthday this week and while I'm stuck at home recuperating from a medical thing, I had helped out Dear Hubby by doing research online for who would have gluten free cake near us. Vons and Ralphs came up with options. Ralphs is not as convenient, and I like this Vons store, so I suggested he go there. Once he did, he had trouble finding anyone who works in the store who knew where said cakes would be. Even at the bakery counter they sent him off in a vague direction. He wasn't finding the gluten free baked goods at all until just before leaving the store and heading elsewhere, he saw a supervisor. Once he explained what he was looking for and how he'd been to different locations in the store without success, the supervisor walked him to the correct area. The supervisor also made a point to tell the bakery clerk where the right spot was, too. I'm sure it's frustrating for management at stores to have employees who either haven't been trained properly or who don't retain information that would make for a better customer experience. At that point in DH's description of his visit, I would have given three stars. However, the strawberry cream layer cake looked very yummy once he bought it and brought it home. And, best of all, our friend loved it! That was a special treat for her as she wouldn't normally go out any buy such a cake for herself. That, along with a homemade card, made her feel special. For that, Vons will get a bump to four stars. Still, it would be helpful to have staff members be familiar with special request kind of foods - like plant-based cheeses, gluten-free baked goods, etc. Just saying.

Not only are the prices better than anywhere else, the staff is the best in the county. Micheal, in…read morethe meat department, has been nothing but a truly great human being when it comes to customer service and helpfulness. He strives to make the customer not only feel taken care of but also feel like family. Hector is another stand out. He has gone over and above to help me with finding products, opening a lane for my big orders, and has a general real humanity about him that traditionally gets lost in this modern day robotic personality age. I will continue to do my business here! Thank you Michael and hector for being great people!!!

This place is lit!…read more And customers service is alive and well here! Im going to keep coming back

I can't say enough good things about the Stater Bros. Markets Bakery. I ordered 24 cupcakes and a…read morehalf-sheet Hello Kitty cake for my daughter's birthday, and it honestly turned out more beautiful than I ever imagined. Rebeca did an AMAZING job!! The details were perfect, the colors were exactly right, and the cake was just so special. My daughter was OBSESSED and so were all of our guests. On top of looking incredible, everything tasted delicious. This bakery helped make my daughter's birthday truly unforgettable and I'm so grateful. If you're thinking about ordering a custom cake, DO IT! Highly recommend!

This stater bros. Market always has great deals and very well stocked. There is many food, snacks…read moreand drinks that you will not find at other markets. The staff is nice and polite. It is clean and easy to find things. located in the woodlands plaza

I stopped by the Sprouts in Simi Valley while traveling from out of town, and I was genuinely…read moreimpressed with the entire experience from the moment I walked in. The store was busy, but everything was so well organized, spotless, and welcoming. You could immediately tell the staff takes pride in maintaining a clean, comfortable, and inviting environment for customers. What stood out the most was how helpful and friendly everyone was throughout the store. Every employee I encountered seemed positive, attentive, and ready to help with anything I needed. That level of customer service is rare these days and definitely deserves recognition. Assistant Manager Kim was especially amazing. She was energetic, vibrant, and incredibly kind. Even while she was clearly busy handling other responsibilities, she still took the time to personally direct me to the sandwich area and made sure I knew exactly where to go. Her attitude and professionalism truly made my visit memorable. The sandwich deli team was also outstanding -- fast, efficient, friendly, and professional. The deli area itself was immaculate, and the service was seamless despite how busy the store was. Overall, this was one of the best grocery store experiences I've had in a long time. I would absolutely recommend this Sprouts location to anyone in the area. Excellent customer service, a beautifully maintained store, and a team that genuinely cares about their customers.

The woman in the meat deli "Elizabeth" (not sure if that's her real name) is RUDE and gave the…read moreworst service ever. I'll never shop here again because of the way she treated me. AVOID this Sprouts at all costs!!!

I love coming to the location. The place has great customer service. I always go to the deli. The…read moreguys there, are very polite, professional, courteous, friendly and helpful. Particularly, after mom passed away, they help me out when it comes to buying food such as the hot and ready stuff. The atmosphere is great, lively, especially when it's busy. There are plenty of employees around if you need help. The store is generally clean. The items are stocked. Plenty of parking space. Getting out is a problem like many stores. Sometimes, they have few people working the counters while there are many people waiting. If you have a few items, I recommend, use the self-checkouts. As far as prices go, you need to use the app as well as look at the paper ads instead of throwing them away. Use coupons if you can. There are great deals, but understand if you don't, this is a grocery store. Traditionally, grocery stores are almost always more expensive than places like Target, Walmart, Trader Joe's, food markets, etc. It's always been that way. But it's also the times. Inflation has gone up over the years, so prices are higher than most. It would be great if the politicians cared when you vote for them to do their job. Not stand around and tell the public, live with it. Which is why, many times, we have different people elected. Hold them accountable, not enable them. Maybe one day, inflation & prices will eventually come down when we the people elect politicians who actually care, not say things that make you nod your head and smile. In the end, I like coming to this Vons location. I've had great experiences shopping here. While I don't do my main grocery shopping here, I come for the deli, and sometimes for the fruit and vegetables. They do have great prices, but use the app and ad paper when shopping.

I've come to this Vons a couple times before during lunch our to grab some sushi and they always…read morehave a great selection! The quality is pretty great as well. It's in a big plaza with lot of parking so I'm usually able to just go in and out. They also have $5 sushi on Friday which is a great value.

Very nice TJ store in Simi Valley. Larger than most, plenty of parking and ADA accessible too…read more Staff friendly and samples were available up front and crew member answered all my questions on products. I liked their produce section very much especially compared to other TJ's I have been to. I could see and reach everything which I am not always able to do based on the display and high traffic times. I thought there was a nice flow to the store layout.

I stopped by this Trader Joe's location today to get some holiday chocolate for my neighbors. I…read morefound parking just fine since I came in the morning but I know it will get busy in the afternoon since it shares the parking lot with Target. The produce area is toward the left hand side of the store when you walk in and the checkout is toward the right side of the store. I found everything I needed close to the checkout area. The staff were very helpful and polite with me.

Nice variety of hot Mexican foods, salsas, desserts, and some cold ready to go meals in the cold…read morepick up area. I like that there are tables at the hot food stations so you could sit down and eat after. Beware, there isn't much staff in the hot food area so service can be a bit slow especially during lunch time... The dessert and bread options were great. I've tried the ube tres leches, and choco-flan. Both were most so I look forward to trying out more. The jalapeño cheese bread was ok, lots of cream cheese in the middle but not really any jalapeño. Hot tamales are near the cash registers, and I'll be trying that on my next visit.

Not sure what people's problem with this store is but in this economy they have great prices on…read morefresh produce. Their fresh tamales are vastly better than the ones sold at the Friday Farmer's Market and the place is cleaner and better lit ambiance than most grocery chain stores in Simi.

Just wanted to send a quick note about Benny, the store manager at Erewhon in Calabasas…read more Our travel AYSO team came down from Northern California for the finals for our community volunteer sponsored soccer organization, and we stopped by to grab drinks for the kids. Benny helped make sure everything was ready right on time, which honestly made a big difference with a bunch of tired players and parents trying to keep things moving between games. What stood out was how easy and positive the whole interaction was. Benny clearly runs a tight ship and the people working there reflect that. Everyone we interacted with was helpful and on top of things. Benny even stepped in to improve the throughput for all smoothies. When someone treats their job like they own the place, that's special. That's shareholder / owner behavior, not staff behavior. It starts with values, with leading and being consistent in following those values. The outcome is culture, and that creates true scale of the vision and every team member adopting the culture. This is actually the first time I've experienced this level of service at a grocery store, so I figured it was worth mentioning. If Benny hired these folks, he's doing something right. Anyway, just wanted it to be known that if you stop by that location, you'll be taken care of. And for what it's worth, I don't usually send notes like this.

I guess I'm on a mission to see all the stores. This was my least favourite. Parking was chaotic,…read moreand the staff, w the exception of Milo wasn't as attentive as I've become accustomed to. We went during lunch time so I'm aware that was part of the parking lot fullness, but the staff had this almost apathetic attitude. I saw a piece of pizza I hadn't seen and wanted to try. A couple employees were having a convo at the counter. I just waited to see how long they were going to stand there. Longer than you'd expect. I mentioned Milo earlier. Rockstar in the cafe, gave us samples, answered questions about things I didn't see. I was told to try the battered portobellos. I guess they didn't have them that day but I appreciated that Milo checked. That was the most pleasant experience and Milo's customer service was aligned with what I've come to expect. Checkout was lacklustre. This is the first store I've been at that had a conveyor belt. I went through twice. The first person seemed like he didn't want to be there. The second I asked about the new membership tiers and she wasn't sure then she was surprised at my level. I got clarification around the program from someone at my store, and she showed me where vip line is. It just wasn't a vibe I've been used to over any of the stores I've been to. Maybe it's calabasas, idk. I can say I went. 8 down, 3 to go. Ya, Erewhon is probably my personality atp. Ah well, there's worse things!