So I know it's not typical to leave a grocery store a review, but do you ever just have those days where someone is in just such a great mood that it just spreads all over you and you can't help but walk out of the store smiling? Well Dante did that for me in the self check out line today, So I thought I would do something nice back. Thanks for ending my day on such a pleasant note. I love shopping at Albertson's, now I have another reason to come back. read more

I shopped at Albertsons today. When I went back to my car the battery was dead. I didn't even have jumper cables. I called the store to see if someone could help. A few minutes later Richie came from the store in his SUV with cables and helped me start the car. I was so grateful and offered him a tip. He said "no ma'am, I am happy to help". Please recognizing this outstanding employee and cheerful ambassador for Albertsons. I hope you have employee of the month or other method of rewarding such kindness! If so Richie should get it! read more

Albertsons - Grocery Near Me - Simi Valley, California

Typical Albertsons. Clean. Plenty of parking. Nice employees. This location has a pharmacy and a Starbucks. Other than the fact it requires a 'membership' card to avoid being ripped off, it's a nice store. read more

Albertsons - Grocery Near Me - Simi Valley, California

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Floral dept - I was working a wedding (day of wedding coordinator) and Cheri came to deliver the floral arrangements. At first I thought maybe I was just imagining it, but even the wedding photographer noticed and told me how rude she was and with attitude, told us how we should be doing our jobs (as she teaches people how to be wedding planners as her other job). Later on, after the wedding I found out from the bride that those were not the type of flowers she wanted and she had discussed this beforehand with Cheri already. Instead of wrist corsages as the bride ordered, they delivered huge ones you pinned to the chest which was difficult for the mother of the brides. The bride and groom told me later on the cost of the flowers ended up being more thna what they originally agreed upon with Cheri. Just a heads up to be cautious, for those who plan on using the floral department for a wedding here. When I work with floral vendors, I usually don't run into issues, but this one I definitely remembered. read more

There is ALWAYS a line here. No matter what time of day there's always a line, it's guaranteed. So make sure you have an extra 10-15 minutes to spare in your day because for some reason they can't figure out how to serve customers quickly, or their staffing, or something. I'm giving them two stars because the employees are great. Very friendly and helpful. But it just doesn't outweigh the fact that I'm standing in line here, again, as usual :) read more

This store is terrible. It's no wonder they hardly have any business during this busy times when other stores have a line to get into. They have zero sense of customer service. Will not be returning. Maybe it's just the evening management but You will find better customer service at Walmart read more

They need too have more than 1 person making the deli sandwiches, the line is getting long, and I've been waiting over 5 minutes too get served, this is why I go too Ralph's, or Vons. read more

This person was transferred or otherwise because he has not been there since a week after I posted. Food looked tampered with during this visit. Still, we appreciate your business. read more

Dan has exceptional customer service & Joseph was so helpful! We love Albertsons :) They both were very sweet and helpful and I appreciate their accommodations & hospitality ! read more

The staff in the deli are snappy and rude. Three times my deli meat was on the verge of spoiled, and prices are unreal. The sushi is hot and meats are turned. Tried sushi again. The fish is hot and looks bad. I got sick and the ppl in seafood dept were rude and ran off as I approached the counter. He had gloves on while he ran around the store , then took my order. The sushi is way too overpriced and the fish is too. It is warm. I was charged 6.99 for a 4oz piece of trout. #ripoff read more

This Albertsons was one of the most organized and customer friendly grocery stores I have ever been to!!! First of, they have a stand to grab the weekly sales and a store directory. There is a Pharmacy as soon as you walk in. The store is well stocked with a bakery in the back, deli, and produce, as well as very clean restrooms. There is no longer an Albertsons near me but I heard that Safeway had purchased albertsons, so asked about the preferred card for a grocery store discount, the cashier graciously stated that my VONS club card would work and it did!!! There is also a Starbucks inside which had friendly and talkative employees!!!! Overall, great experience!!! read more

Really, you still require a "savings card" to get the sales price? Limes, apples, pre-made salad... And then the receipt rubbing my nose in it with "You could have saved $1.69 today!" read more

I will never shop or go to this Albertsons again . I live up the street. I'm packing ready to move . I had a bucket full of coins and don't want to drag them around . My daughter and I decided to go to the coin star inside the store. It was around 8pm. Store was empty. 3 employees one was the manager. We said hello they ignored us . My daughter said hello again barely got a hello . We did get stared down like what were we doing there . We finished with coin star took a while . Went to the man who was a cashier and instead of saying hello he asked the manager is this ok to do ? She went up to him and said yes I saw them walk in . Right in front of with no shame . My daughter and I just looked at each other. No Shame like we didn't exist. The only one that was nice was the young man who was ready to bag but we didn't buy any groceries. You see I'm brown and my daughter is mixed . She's black and owns her own restaurant in the valley. Shame on you who worked last night and treated us as if we were thieves. I cannot wait to move away from this area it's sad some people are ignorant and racist. read more

I used to come here multiple times a week in the evening because I could get in, finish my shopping and get out fast. Now, as they took out the self checkout, I cant get in and out fast in the evening and it takes minimum 15 minutes of waiting in line every single time even if I just want to get one thing. Hence I now plan my shopping and go once weekly to the Ralph's in Thousand Oaks because they have a self checkout. There,I again am able to get in and out fast. read more

Well, this store is in the midst of a chaotic remodel so that's a bummer. But, the true problems with this Albertson's location has nothing to do with the current construction. Silly me, but on several occasions I've purchased EXPIRED products from this store. Luckily, I check the dates when I'm cooking but that's too late to return the item. I try to remind myself to check in the store and have saved myself a couple of times. Most recently I noticed their cat food snacks were expired in Nov 2008 and they were still on the shelf. I also bought a bag of organic cheese popcorn to find it expired in Jan 2009 (2 months ago) and was stale. With all the food scares and the recent pet food situation I would hope that a grocery store would be more conscientious about what their shelves hold. I also have to mention that while the gal's checking you out are fantastic, there is one guy - Erik - who should be taken off of any position dealing with the public. You can't buy alcohol at the self check out lane so I was forced into the regular lanes, and Erik was rude to the 3 patrons ahead of me, as well as treated me like an annoyance. I'm sure this store is losing customers because of the inconvenience of the remodel, so the employees (ERIK) need to remember to be thankful to the customers that continue to shop here. One more thing - there are no cart returns in the entire parking lot! wth?? The carts are left everywhere. Maybe the remodel should include a few cart return structures too. UPDATE: Yippee! They put cart returns in the parking lot! The store looks a lot "fresher" with the remodel complete. They still need to get those last few unhappy Checkers off the line up and they'd be moving up in stars in no time. read more

So happy to find that this Albertsons wasn't taken over by Haggens. The store is big, and perhaps the largest Albertsons I've been too. Their bakery alone is pretty expansive and always full of tons of goodies. Sometimes I have a hard time leaving that area without at least 3 different bags of fresh cookies or turnovers. The deli always has fresh chicken and potato salad, and the potato wedges are the best I've had from any Albertsons I've been to. Since we are relatively new to this Albertsons, one of the employees helped us track down everything we needed and gave us a brochure/map so we could better familiarize ourselves with the store. It was such a nice gesture and was beyond what we were expecting! The customer service and prices are amazing. This has definitely become our new go-to grocer. read more

The people are nice but there are consistently expired items. Like. Constantly. I have been in three times and found expired produce. Not just one day. Some days expired. A guy was beside me today going through chopped veggies and he was saying out loud, "expired. expired. expired." We jokes about how this is a common occurrence. My husband has gone before not knowing this and returned with multiple expired veggies and meats. I found sausages that were over a MONTH EXPIRED. Today takes the cake though. I went to buy eggs. Of course the first one I pick up is expired. Then suddenly I notice that the fridge feels warm. So do the eggs. Then I feel the bacon beside the eggs. WARM. I look for an employee. Nowhere. So I wait at customer service. The manager is nearby and doesn't even tell me he will be with me until several pass. I inform him of the fridge and he tells me someone is working on it. Yet when I went by there was no sign telling patrons to NOT take food from that fridge. Food that likely was spoiled. The only reason for the extra star is because the cashiers are so wonderful. That's where it ends though. read more

Everyone at the store is so friendly! I shop here weekly and the place is pretty clean. The only issue I have is I feel the rotisserie chicken in the deli needs to be cooked a little longer. I have had to put it in the oven many times to finish cooking. Not convenient and if not cooked thoroughly, someone could get sick. read more

I came in late on 6/3/19. I needed some last minutes supplies for my uncles memorial services that was the next morning. I was blessed to come across Jason and Dan who both went above and beyond to help me find what I needed. Customer service is so important to me and such an important part of the customer experience so I thank them both for doing such an amazing job. I've never been treated so kindly at a grocery store. I'll definitely be going to this location when I'm in the area! read more

There is mold in one of the fridges by the butcher area. All of the staff have no social skill and when I ask them where something is, they might as well just point and not say anything. read more

Albertsons - Gross, mold in here. - Grocery Near Me - Simi Valley, California

Update: they have been much better lately- in fact, today an employee asked if I needed help and I was just walking through the store. That was appreciated. Also, I have realized the benefit of having staffed express lanes (aside from loss management) is that they can employ people and not computers. People matter. Thanks, Albertsons! read more

Instead of doing their best to serve you, Albertsons makes you wait for them. This Albertsons location used to have self-checkout, which helped customers with fewer items checkout quickly without having to stand in long cashier lines. They've since removed all the self-checkout machines, opened instead 3 "express" lines (staffing usually only 1) and force all customers with few items to wait much longer in a single line for the single open "express" cashier. Target and Walmart now get most of our grocery business, and it's no coincidence that both provide customer-oriented self-checkout. This is a real shame. No one wants to see grocery stores die out, but when you burden your customer more, they will shop with you LESS and LESS often. read more

I love to shop at this Albertson's! People like Nigel make me feel welcome. He always has a smile and sweet personality.

Price Fraud or Lazy staff? Prices on the shelf don't match on the registers. Yesterday I went there and purchased two boxes of waffles that were advertised as two for five dollars on the shelf but it rang up as $5.98. I told the clerk at the register that it was two for 5 dollars but he just dismissed my claim and Said you are wrong. I then said you should do a price check and he responded by just giving me my receipt. I walked all the way back to the freezer section then pulled off the sign and came back placing the price tag on his counter. Without saying anything he took a dollar from the register and gave it to me. Really how lazy and rude are Albertsons' employees allowed to be towards guests? The purchase was from the quick check lane on 7/29/18 at 10:37 a.m. if the manager feels like following up. read more

I don't live in the area, but I come here sometimes to buy treats for some of my accounts. (I'm in outside sales.) This store always has great options for fresh fruit. The fruit looks good and the prices seem lower than other stores. I also like that they have a cute platter with strawberries and whipped cream. I definitely appreciate having some unique options at a good price! read more

This is my go to store. The staff recognize me and my kids and always have a smile. i like the layout of the store - bathroms in the front - starbucks in the front - pharmacy right around the corner. - redboxes in the front. I can get in and out of this store or i can spend a lot of time walking around leisurely browsing... Customer Service is great at this store!! read more

My go to place to order cakes! My go to guy is Jose C (the best manager there!) Ordered a simple 2 tier cake at the bakery dept for my nieces XV. All the guests loved the cake! Very well done and delicious! Thank you SO MUCH Albertsons! Shout out to of course, Jose C! Este, Selena, Nigel and Jeff! read more

Albertsons - Cake and candy table for my niece XV. Cake by Albertsons! - Grocery Near Me - Simi Valley, California

I'm updating my review to 1 star because the bakery manager deserves to be fired. What's her name? Valerie? Called Tuesday 9/11 to order myself a bday cake. No answer in the bakery over and over again during business hours. Continuously get re-connected to the lady in customer service with the accent. I ask for the bakery, she says "one moment" and disappears until you hang up. She's fricken useless. Called Wednesday 9/12 over and over again. No answer. Continuously get re-connected to the lady in customer service with the accent. I ask for the bakery, she says "one moment" and disappears until you hang up. Again, what a useless woman. At this point if she recognizes no ones answering the bakery, wouldn't she find out what the problem was? Totally useless worker. Thursday I WALK IN to the store after no one answers my calls for the third day. Walk to the bakery at 7 pm, lights are off. I asked a manager in the store to help me. Most helpful dude ever. He gets someone at Starbucks to take my cake order. SINGLE LAYER. ORANGE BUTTER CREAM FROSTING. CHOCOLATE CAKE. GREEN AND YELLOW FLOWERS. Make it say..."Happy Birthday" you literally cant mess that up. OKAY. So I call the bakery the next day to make sure the girl at Starbucks delivered my cake order to the bakery. Because let's be real, I was kind of worried since ya know, a barista took my cake order and not the incompetent absentee bakery staff. I legit have the worker read over my order. All is well. Everything seems to be okay. I'm confident that THIS YEAR THEY FINALLY WONT SCREW UP. Sunday morning comes. Send my mom to pick up the cake, it's a vanilla frosting, double layer cake with orange writing that says Happy Birthday Elizabeth. Yeah the name on the pick up was Elizabeth so they just assume that's the birthday person?! I didn't ask for that? Better yet, I didn't ask for any of that cake! Lol. The staff says that the bakery manager tells them if the customer doesn't like what they do they don't have to take the cake and they can leave. Cool, manager. You must like not making sales and giving away a lot of free cake. Because this is my third free cake. The issue is, I seriously want to give Albertsons my business because I actually ENJOY the flavor of the cakes. It's such a bummer every year being told basically you don't matter when you're a paying customer. Last year I asked for a neon colored butter cream cake for my birthday and they gave me a pastel colored cake covered in whipped cream. Like seriously get it together. People order from you because you offer that service. The LEAST you can do is follow the guidelines and make people what they fricken order. read more

Not always the best service it seems like they've decided to hire more people instead of more helpful people as employees. I have found myself giving customer support to other customers most times I go there. read more

Very proud of your Checker "Selena" at 6:00 am this morning who was being verbally attacked by a rasict monster this morning that came through her line. Selena handled the situation with CLASS AND GRACE! I was directly behind the out of control women who CLEARLY has issues and I shut her down quickly and she was gone. Selena was so Humble and Gracious! If that was me I would have been fired! Great job Selena! read more

I like to come here since this place is on my way home from work. This Albertsons is insanely huge & clean! Large variety of things. And this place is close to the 118. read more

I normally don't have a problem with this store. But today, I had a lot of groceries, and it looked like no one was around to bag them. While I would really like to not have to bag my groceries, I figured I would do it because the checker wasn't doing it and there was no bagger. While I'm trying to bag all of my items up, I saw 3 baggers near me that were standing around. I felt rushed because I had to pay and give my coupons and bag, and wasn't receiving any help. I could go to a cheaper store and bag my own groceries, but I come here for the cleanliness and ease. I didn't get that today. read more

The store is completely on organized, definitely needs new management. Ridiculous to have only one or two registers open at lunchtime and with 10 people in each line read more

Debbie and Doreen who work night shift at the Deli department are THE BEST. Every time my 2 boys and I go there they are super nice and friendly . The provide great customer service and always have a smile on .Thank you for your service. read more

Terrible customer service, worse every time I go here. I will never return after tonight's experience though. Even though it is the closest grocery to me, I will gladly drive miles to their competitors. Avoid this particular store. read more

I prefer Trader Joe's, but you can't get everything there. This store is clean, has a pretty good selection, conveniently located (for me at least. LOL) and prices are fair so long as you enter your rewards card info. Someone mentioned about this location selling a lot of expired goods, but I've had that problem much worse at the nearby Von's on L.A. Avenue. I recommend that everyone check expiration dates no matter where they shop. It's a supermarket, nothing special, but serves its purpose just fine. read more

I live pretty close so I'm here often. They've never let me down. The sushi isn't bad for grocery store sushi. There is a guy who works there with the best combover you'll ever see! If you stop in you'll know the guy I'm talking about. read more

Best market ever helpful and friendly, I needed pickled ginger and they brought it to me, my favorite creamer was not stocked and they brought that to me ... thank you : it's the small things that make a rainbow day. my checkout guy was very nice ,I left with a smile read more

I lived in Simi and loved that they had self checkout!! I totally hate that they don't now because people abuse the express lane and I have waited VERY long on my lunch (at a nearby school) and have had very slow service. I feel bad for the cashiers too because they can't or don't say anything about people with 35 things going through the express lane. I have gotten great customer service here before but just REALLY don't like their lack of a self checkout. It truly makes me not want to shop there anymore. read more

Of the three Albertson's in Simi Valley, this one is the nicest by far. Lots of gluten free choices and great prices if you watch the ads and buy at the right time. read more