I went to pick up a prescription and was charged $46 and was told it was a copay and my insurance covered the rest. When I got home I called my insurance company and they said I have no copay and nothing was put in from the pharmacy. I am in a wheelchair and don't have a car so I called down to the pharmacy , they said to contact customer service. Customer service said to go back to the pharmacy. I got a ride back to the pharmacy and the lady said my insurance info was in the system and doesn't know why my prescription wasn't put through my insurance. Then she told me she can't do anything and I would have to contact customer service. I contacted customer service and they said someone would contact me. We'll no one ever did so I contacted customer service again and they said they would have someone contact me. Never have been contacted and out the $46 due to their laziness. They even lied to me about it also. read more

The staff is incredibly rude and unprofessional. They have no customer service skills or compassion whatsoever.

I didn't know a pharmacy could be this bad and still exist. This one is literally a threat to your health and well-being. I am still waiting for a prescription I put in two months ago. The slightest snafu from the doctor, the insurance company or the pharmacy itself causes days of delays. They don't call with questions; it's up to you to nag them. They don't answer their phone or use the app for notifications. You don't know if your prescription is ready unless you show up in person and wait 20 minutes in line. read more

This is my 2nd experience with this Pharmacy; both due to wisdom teeth surgery performed nearby. The 1st experience was terrible and after a SOLID hour (pre-covid) I took the hard-copy of my child's prescription and took it to one closer to home. Times have changed. Due to the vaccine mandate MANY local Pharmacies are NOW CLOSED due to lack of staff and the ones that are left are being given 1-star reviews. As a result this is one of the few Pharmacies left OPEN FOR BUSINESS in the immediate area and on this holiday.... I was LUCKY to have a pharmacy open to fill my child's post-surgery prescription. Fast forward... F* e-script. ALWAYS ask for a hard copy instead. The current e-script module goes through a 3rd party on the East Coast and has to pass multiple steps prior to be received from the Dr.... to the Pharmacy (could be 40 mins, could be 4 hours for receipt). Fresh out of surgery and need a pain med on the way home? *get a hard copy and be prepared to wait - but waiting on people, not computers* Claudette was especially helpful and understanding. Although EXTREMELY short-staffed and visibly under increasing stress due to a heavy line, Claudette (Expert Pharmacy Technician) went above and beyond to try to get the hard copy entered and submitted to insurance (e-script wasn't showing up even after 30 minutes after Dr. submitted). There was a problem with the e-script process not being received in a timely manner, a problem with my child's name not being able to be verified on the insurance database, problems reaching the insurance company on a holiday for assistance/clarification, one issue after another..... Meanwhile, there was a line forming behind me (prescription drop-off) and an even longer line forming for prescription pick-up. Some angry people yelling at the cashier/Pharmacist about the price after insurance, another person being verbally abusive regarding their covid-booster appointment and of course there was a screaming baby in line in desperate need of zofran (I learned later from the sleep deprived Mother - sadness) I too was at my wits end with all of the barriers and opted to just pay f*ing cash for the prescription because my child was sitting in the car (post-surgery), 20 minutes from home and was starting to feel the REAL PAIN from having surgery. I waited my turn in line, staff was aware of the billing issues and knew that I was being put in a bind and opted to pay cash *yikes*. The cashier went above and beyond and pulled something from behind the counter and scanned something and the cash price was significantly discounted *whew* I don't know how she did it, but I was grateful for the discounted result! The staff here is working their azzes off, dealing with lots of abuse from the public on a daily basis and yet they still show up on a holiday and continue to do their best for US. Thank YOU Claudette, thank YOU Dr. Weber for not only showing up... but for also doing your best to help every single customer. It's still a shit show, but at least the people who work here actually care and are helping our community one customer at a time. A little Kindness goes a long way *be kind* read more

Albertsons Pharmacy - Line for pick-up on a weekday (early afternoon) - Pharmacy Near Me - Medford, Oregon

Always excellent service! They really care about the people. They always spend time with me to help me find things I need that are in the aisles regarding over-the-counter medication's. They are also very friendly and they seem to enjoy helping people get better. read more

Most of the time there's a long line in the N Phoenix Albertsons Sav-On pharmacy. You can tell the staff was working tirelessly from open to closing. What amazed me is that they are doing their job with a smile. From what I observed they treated everyone pleasantly, they will crack jokes with each other and customers. I always received excellent customer service. read more

This pharmacy verges on life threatening to those of us who take medicine we need every day. Last week I was without my daily dose of blood pressure meds for four days. Now, there is another mysterious wait for a daily medicine. Both these prescriptions are on a regular refill schedule. The lines are criminally long whenever you are 'lucky' enough to pick yours up. Now I can't even get a refill. This place needs to get all new staff, especially replacing that pharmacist who chats up some customers while others wait for 45 minutes or more. Stay far far away... read more

This pharmacy is the worst I've ever dealt with. Every time I need a refill in my prescription I have to go back and forth trying to convince them my dr. refilled for a year! It's constantly a hassle and the staff is less than helpful and absolutely NOT customer service oriented! read more

Every time I need my blood pressure meds filled there is some sort of cyber attack...they say. They can't seem to receive my docs e-fax over and over. You cannot call to ask if they got the e-fax, if the script is ready as they don't answer their phones. This last time they told me to go to the ER to get my script filled. What??? I ended up going to my docs and requested a hard copy and I brought it to another pharmacy, they filled it asap. I asked the new pharmacy if they had been hit with cyber attacks....they said no. Just going there raises my blood pressure. read more

Albertsons/savon has been my pharmacy for decades. Any issue I had with medications, I was able to eventually work out. That was when I could actually contact someone by phone. My calls go unanswered. I need to go to the pharmacy in person several times for one prescription just to check that the prescription was received and is being filled. The pharmacy is embarrassingly mismanaged. ************* The techs who have been there since before Meredith left are awesome. read more

Avoid this pharmacy at all costs. You will have a terrible experience every time. They will have you come back in an hour or a day while they're 'filling' your prescription but when you come back it turns out there was a delay or they didn't realize they were out of that medication and had to order more. God forbid you have to deal with 'Goatee Guy,' if you see him just walk the other way. read more

Website hours are inaccurate! Says they are closed from 1:30-2:00 for lunch. Drove across town to pick up rx for my mom and arrived at 1:08 to discover they were all locked up and had makeshift signs stating they are closed from 1:00-2:00. At 2 when they reopened I mentioned it to the tech and she didn't seem to care stating "ya there's a lot of lies on the website". read more

The staff is very nice but the pharmacy is unusable. I had a emergency Rx called in and I tried to reach them 15 times and left three unanswered messages. I have had to go elsewhere. I dont think this is due to meanness or neglect but that they aren't staffed well enough to function safely as pharmacy read more

I've had many problems getting my prescriptions when they are supposed to be ready. Recently I got an appointment to get a flu shot, filled paper work on line and showed up 15 minutes early. After waiting 15 minutes to check in the clerk printed off the wrong papers and said she deleted mine and I would have to fill everything out again. I mentioned again that I had an appointment for the shot and she said it would be at least 30 to 40 minutes. This is the straw the broke the camels back and I will be moving to a different pharmacy. read more