We stopped by this location today and visited the reduced priced bread cart. An employee by the name of Elisa left some items that were supposed to be put up on the cart in a basket. They had already been marked down, so I was looking at what was available. While I was looking, Elisa returned with a coworker and she asked if there was anything in particular she could help us find. At which point, she jumped in front of us with her coworker and stated that she had to put the items up on the cart first. And then she went on to ask her coworker which one she wanted. Then she said to her coworker, "Oh the pink one" (meaning the sprouted bread with the pink label). Her coworker replied in the affirmative, and she proceeded to hand it to her. She went on to tell us that she just had to finish putting the items on the cart, and then we would be free to look at it. I replied that the basket with the bakery items was unattended and already marked down, so I had a right to look through the cart. Elisa then went on to say, "Oh no, no, no, I have to put the items up first." This whole situation was ironic, because I had already looked through the bread cart and I hadn't found anything I wanted.
I decided to take my complaint to customer service, because I felt her behavior was extremely rude and uncalled for. I asked another employee for assistance, and she called for someone to help me. Ironically the person that came to assist me was Elisa's coworker who got the bread. Before I realized who she was, I stated that you have an employee in the back that... and before I could finish she immediately stated no she had to mark an x on the items first. I've bought bread from here before and there wasn't an x on it. I then responded with, "She did nothing to them when she put them up." She then responded with the same statement that they had to mark the items first. After realizing who she was, I said, "You were the one who wanted the bread." She then said, "No, I didn't want the bread,"--although, she had taken the bread with her to the back. I then indicated that I wanted to see the manager. At which point, she pointed at Pauline. I explained what had happened and that I felt that the employees wanted to select what they wanted before letting the customers decide. Pauline told me that was not true and that she would talk to her.
For the most part, there are nice people that work at this location in the morning. However, Elisa's behavior regarding the bread cart was absolutely unprofessional. It was unacceptable for Elisa to take the liberty to argue with me--over food that I didn't even want-- just because she wanted to make sure her coworker got what she wanted first. It was also unprofessional for her coworker to lie when I discussed the situation with her. This is simply not the way to treat your customers! read more