I ordered a half-sheet birthday cake from the bakery online two days before our event. I received a call from Yesenia at the bakery asking about the birthday message for the cake we had requested. During the call, Yesenia offered to hand write our message rather than have it printed. It came out great! Not available online was the option to make the cake half chocolate, half white (side by side) which is what we really wanted. The cake was beautiful and delicious! Thank you, Yesi. read more

* The store presents itself as a broad-service grocery, including fresh produce, in-house bakery, deli, pharmacy and floral services. The website lists custom cakes, baked goods, fresh breads and sweets as available at this location. * According to customer reviews, the store is fairly clean and well-organized; shelves look fresh and the shopping environment is comfortable. * Friendly staff are mentioned in reviews -- for example a shopper noted: "Every time I go there he's always kind..." (referring to a self-checkout employee) * Good hours: the listing shows operating hours from 6:00 AM to 11:00 PM most days. read more

Albertsons - Here getting some more food - Grocery Near Me - El Cajon, California

Had to buy a dozen roses and met Lubna, in the flower section. Lubna was amazing!! Excellent customer service and very knowledgeable about the flowers and vases. Greeted me with a smile during the whole time. Kudos, Lubna!! Keep up the great work. Will definitely come back because of her. read more

Hector was professional and always friendly and very helpful and gives the customer service you know you have been taken care keep up your amazing work ethic thanks again! read more

Was here again picking up some groceries. I wanna give a shout out to Justin at self check out. Everytime I go there he's always kind and gives such sweet compliments. I appreciate that. What a nice way to face your day after hearing kind words from this individual. read more

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Bought hot wings and potato wedges from the deli. The wings were chewy and overcooked...probably from the day before. The potatoe wedges were also over cooked and hard to eat. I strongly recommend not to buy these items. They should only sell freshly cooked items. At least my doggies enjoyed it! read more

Now that Rite Aid closed, and CVS is rather far away, there is a cesspool of rudeness left in Rancho San Diego called Albertsons SavOn Pharmacy. This (previously at Rite Aid) pharmacist is overriding doctors prescribed orders to a patient after eye surgery with a left eye requiring two weeks healing before being able to drive around trying to find a pharmacy. Thanks for the rudeness and inhumane treatment. May you experience the same x3. read more

One of the worst experiences during self-checkout with the lady (Delia) who is not even offering help to scan a pack with 40 water bottle, when we ask she says you can do it, I don't k how is possible they hire this type of people. read more

They allowed a non-service dog into the store and it shit all over the place. It was disgusting! NOT how I want to purchase food! I will never go there again. People need to leave their pets at home when they shop. Jesus! Seriously?! Albertsons needs to enforce the rules! read more

What is going on with Albertsons' customer service? I've been a loyal Fresh Pass member, using their grocery delivery and pickup service faithfully since COVID. Last week, I suddenly get a message saying my perfectly good credit card can't be processed. So I try another perfectly good card -- same error. I call customer service. Their big solution? Try another card. I do. Declined again. I wait 24 hours, thinking maybe the system's just glitchy. Nope. Now my entire account is disabled. I call again. The rep, clearly reading from a script, tells me they can't access my account because it's being investigated. That's it. No timeline. No explanation. No help. It's been FIVE DAYS. Still the same canned response. No one can give me a straight answer. I've spoken to multiple reps -- including one based in India -- and they all say the same useless thing. So today, I canceled Fresh Pass. After years of loyalty, this is how I'm treated? Completely unacceptable. You lost a customer -- not because of a technical glitch, but because of an absolute failure in customer service. I'm beyond disappointed -- I'm furious. Do better, Albertsons. #CustomerServiceFail #Albertsons #FreshPassFrustration #DoBetter read more

Albertsons has great sales but they don't have the products in to purchase them. When you ask for a rain check they won't give it to you or they'll limit you less than what the ad stated. Why would you go to this Albertsons when they don't have the products that they advertise. Save the gas money go to a grocery store near you that promote sales and has the products in stock. read more

If I could give them a zero star, I would!!!!! Absolutely the worst customer service, no one wants to help. Every girl at the customer service desk has the worst attitude, absolutely hates their job. Yells at the customers, as if there paying our bills... when us customer are the reason they even have a job. Called to speak to a manager, and some girl just kept trying to argue her point and kept hanging up the phone in my face.... I hope that made her feel powerful. Absolutely an embarrassment to the whole store. I finally spoke to a manager and told him... I get better service at a dollar tree than I do here. Maybe some new staff would save this place. read more

We shop at this Albertsons often. Inside and pick up. It's always clean looking fresh. The staff is very friendly and helpful. I believe it's because they follow the managers lead . He's always smiling, quick to help out and gives great communication and help to customers. I've had price issues or out of stock issues in things I needed and any one of the staff is always willing to solve the issue for us. Ryan in pick up is exceptional as well!! read more

My review is for Lubna at the Floral department. I am a regular customer who orders balloons for events. She always does a really great job! She is very friendly and a pleasure to work with! She really cares to make her customers happy and has a passion for designing! I will definitely back for all my balloon and floral needs! read more

I found another Superstar at Albertsons! I have been meaning to write this review but life got in the way. So, I finally have carved some time to do this review. This employee who goes by the name of Jayden is extremely knowledgeable about the whereabouts of product in the store, is super sweet, friendly, helpful, and very professional! Every time I shop here, he greets me with a genuine and warm smile and always asks how I am doing and also tells me to have a nice day when I leave the store. He purposely takes an interest in his customers and it obviously shows. He seems like he enjoys what he does because it comes across in his interactions with the customers. This Albertsons grocery store is not only stocked with great food but with great employees and plenty of Superstars! Jayden is a perfect and shining example of what it means to provide "Amazing Customer Service!" I hope management realizes how valuable he is to the store and appreciates and thanks him with the biggest reward that he deserves! read more

Albertsons - Say hello to Cristian - Grocery Near Me - El Cajon, California

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We get the fried chicken a couple of times a month, and have even ordered it for family parties. The last 2 times it has been dry and tastes "old"...also, the wings dont even Have 2 bites. read more

I love going to this store. The employees are always friendly and ready to help. The store is clean and it's very easy to find things.

I'm not sure where to start. The Customer Service is obsolete... not to be had!For many years... it has gone nothing but downhill . Every time I go in there the cashiers the baggers and anyone at Customer Service, seems to show frequently that they don't like their job. Sheila is probably the worst that lady/employee and has the worst attitude Ever! She will not acknowledge you... say hello or thank you for coming in the store. I think the district manager needs to do a full sweep of their current employees... as I may never shop there again!!! With prices being as high as they are, and a lack of a smile... or any type of nice customer service... too much competition to come to this ridiculous store!!! Very sad lots to improve!!!! read more

Absolutely the worst Albertsons I have ever been too. I've lived all over and even had 2 of my children work at Albertsons and have been a fan for years. But since moving to Jamul and having to go to this one, I am no longer. They consistently have empty shelves--CONSISTENTLY! On the first day of the ad week they already are out of stock on the products on sale! Their produce section constantly has empty shelves and old, shriveled fruit and veg. Terrible quality! Don't get me started on the meat section! The selection is small and limited compared to other Albertsons--which makes no sense since the store is huge! Flowers are always half dead. It's just a disaster and disappointment every time I go. read more

Worst Albertsons out there! I recently moved to the area it is the closest grocery store. HORRIBLE. Shelves are consistently empty. The produce is old, moldy, or just not there. I am appalled. On Wednesday--the first day of the new week--sale items are nowhere on the shelves. I can't get the Organics Greek yogurt because they only order 4 or so at a time. The non-dairy cream cheese shelf has been empty for weeks. They only carry ONE type of Vans waffles. They don't have coffee beans, just ground coffee. They don't have cauliflower crust pizza from the California Pizza Kitchen. They always run out of bread. The flour is FULL of bugs, and I have had to return it numerous times. Good luck getting organic produce. They run out of baby carrots, berried, apples are old and wrinkly, etc. The selection at this store is minimal. It's a huge store, but with little to no selection. I am shocked that the small Albertsons in El Cajon has WAY more selection and always has everything in stock. I could go on and on....this store is an embarrassment. read more

I feel bad giving such a bad review but half the staff are superstars and the other make me not want to come back. The deli lady needs to learn how to smile because I feel like I am bothering her. Every time she just seems like she is in a bad mood. The bagger today put the bread at the bottom so now I guess I am having weird-shaped sandwiches. It's the little things. I shop there because I have to not because I want to. read more

I always get great help here! Not the best area but very convenient location! Always have what I need.

Good items on sale!!!! I like finding new drinks to try that a low calorie and handy for me to pack with my lunch. Friendly cashier and very clean inside. I like the local fruits and nuts section, they always have some goodies. Oh and the ice cream is always on sale for various brands!!!! The meats are fresh and they have a deli and meats counter where I like grab my fresh bacon!!!! Who doesn't love bacon ;) I now find myself coming here more frequent that S & F that's close to me because my foods, milk and produce seem to be better and fresher. So kudos to Albertsons for bringing me back!!!! read more

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This is my absolute favorite grocery store in the area. I have been coming here since we moved down the road, 7 years ago! Aside from a great selection, stocked-shelves (even through the pandemic), the employees really make this store my "third-place" (not Starbucks, lol). Alissa is the best manager. She keeps the employees and customers happy, the lines moving, parking lot clean, carts and baskets stocked, and she always has a smile on her face. Alissa goes above and beyond her duties as a manager; this location is, no doubt, the best in San Diego. Anthony is the most genuinely happy and cheerful person I have ever met. His line is always the longest because people are willing to wait just to have him be their checker. You can tell Anthony enjoys his job, and is loved by co-workers and customers, alike. The butcher is so friendly and skilled, the meat is always fresh, beautifully displayed and packed. The produce section is impeccably stocked and arranged. They have a great selection of organic produce, and the precut pineapple is always perfectly ripe! Everyone knows me by name, like Cheers. Stopping by this store always brightens my day, I don't want to shop any where else! read more

I came to this Albertsons location after seeing some awesome deals on the Albertsons app. This Albertsons is pretty big and has tons of stuff. Isles are fully stocked and have just about whatever you need. Produce section is 5 star quality. Fruit, vegetables, they're always great. I love the mango salsa and guacamole they have by the deli section. The lines are pretty long and unfortunately move very slow. I saw a lot of employees throughout the store and only 2 cashiers at the registers. I highly recommend downloading the app to checkout some weekly deals, I even get free items sometimes! read more

Albertsons - Yes please - Grocery Near Me - El Cajon, California

I received manufacturer coupons from Nestlé. I attempted to redeem them. I stood in line with multiple people behind me as the cashier looked at the coupons confused. I was there for several minutes due to no managers being available. I was sent to a second line to wait about 5 mins before speaking to a manager. The manager would would not accept the coupon because he stated the store would not get credit. I contacted corporate who stated the general manager of the store would contact me. The general manager never contacted me. read more

They have a great selection of food. All aisles are clean and organized, meat department and deli department were very nice gentlemen's.

I live in Rancho San Diego and I have not been into Albertson's in a while. I went to pick up some baby back ribs they had on sale for 2.88lbs, not a bad price. However, as I roamed around the store, I quickly remembered why I have not been shopping here for such a while, the prices are quite high. What amazed me is that the items that were supposedly on sale, were the actual regular price at other stores. The store is very clean and organized. The people are friendly as well, but I will certainly keep an eye on their prices before I buy from there in the future. read more

This Albertsons is the worse, a customer in front of me had a coupon she wanted to use but the cashier was such a jerk he didn't want her to use it for some reason, after she left he started talking to his coworker about that customer and OMG, he was saying some stuff about that lady he should not say especially in front of another customer, if that was my business I would fire these two immediately. This is not the first incident that happened in this Albertsons, stuff has happened before that it was a lot worse. Do not go to this Albertsons, go to the one in spring valley very friendly stuff. read more

I wish the older working cashiers were more nicer not everyone knows how things work in the self checkout the constantly looking to see if you're stealing like is that really what 2023 has to come to be BE MORE NICER IF YOU ARE A CASHIER I swear I miss when everyone was nice and didn't profile it's already super small in there help one another ! read more

Tired the DriveUp and Go for the first time and it was not a good experience at all. I chose a time to pickup and arrived within the timeframe specified in the app and selected that I had arrived, in the app it mentioned it may take up to 5 minutes for someone to come out which was a reasonable timeframe, however I waited 15 minutes and no one came. I called the number provided and no one picked up, I waited an additional 10 minutes and no one came out still. So I went inside to ask and the front end manager mentioned the person that does this went home already for the day. Why would you allow people to schedule pickups if there is no one there to facilitate it? The manager brought a cart to us and I noticed there were items not pulled due to "out of stock" but shows available online (the meat items which were the main reason for the order). We had to take the groceries to our car which is not a problem, but we paid extra for the convenience of someone bringing the groceries to your car. read more

Albertsons - a car parked in a parking lot - Grocery Near Me - El Cajon, California

Horrible customer service . It was so busy and it get only one cashier helping us while employees waking abs chatting

Where do I begin ... I am at home doing school while my husband is returning items we didn't need because the cub scouts already got plenty donations. So, he returned them for me. The cashier embarrassed my husband, kept saying out loud " swipe your FOOD STAMP," over and over in front of a lot of customers. She was unprofessional from the beginning ... & very rude too my husband. He called me upset after the terrible customer service experience!!! Pandemic or not no one should be treated poorly during these hard times for a lot of people and this tough economy!!!! No one should be ashamed to have food help while times are tough!!! She should be retrained or terminated! On the picture of the receipt you will see the cashiers name "MIREYA." Good luck treating customers like crap and keeping your business a float!!! We will never shop here AGAIN!!! Nor should you period! Target is right next door with friendly customer service always !!!! read more

Albertsons - The return receipt of a customer's wife who has Ebt! - Grocery Near Me - El Cajon, California

Normally I find the food good here but tonight my wife picked up the 8 pieces of grilled chicken and it was so dried out it is barely any meat that is edible. Shame on the deli staff for this. We'll stick to the Costco chicken. read more

"Did you find everything ok today?" NO! I've honestly never been to this grocery store with out searching for multiple items for 20 mins. We designed the layout? I can recommend some training material. Google LEAN Process or Kaizen. Do better. read more

One star review based on my experience today. We were craving a roasted chicken for dinner and usually buy it from Smart and Finals 3 lbs for $6.99. However, when I went to S&F they were out of roasted chickens, so I decided to go to Albertsons. There chicken is very small, about one lbs, and they sell it for 7.99. I ended up getting it even though its smaller and more expensive. On top of that it didn't even taste good. read more

Not sure if this is contaminating the products or the entire store but I noticed on the ceiling, there was black mold growing and that can be a serious health risk to its customers and employees. Black mold can kill. If you're exposed for long enough, black mold spores can shut down your organs, incapacitate your immune system, and damage your brain. read more

Albertsons - Black mold from what looks like a leakage, near the back of the store. - Grocery Near Me - El Cajon, California

Shocked by their lack of cleanliness related to the Covid 19 pandemic. At the Target next door, and the Ralphs across the street, they wipe down everything, the grocery conveyor belt and the credit card machine, between each customer. They do NOTHING at this Albertson's store. Not one thing between customers. I had to use and touch the credit card machine after many other customers had used it WITHOUT it being cleaned, and they also did not wipe down the grocery conveyor at all. I also saw them bringing in carts from the parking lot and not even wiping them down. They just put them back in the cart area for the next person to take without them being cleaned. At both the Target and Ralphs they wipe down EVERY cart. I was just very surprised by their lack of care on cleanliness and wiping the store down. I'll definitely be shopping at the Target and the Ralphs, and not the Albertsons. read more

Worse experience at any store ever! Often times at this store the prices don't com up right at the register, for the most part I've always got decent customer service from associates at the customer ser use kiosk but this time the associate that assisted me at customer service gave me an attitude from the beginning instead of looking at the add she went all the way to the back to the store to check while I was waiting, then she came back and said not sure why is not coming up I said also my just for you coupons didn't show on my receipt, can you check that too? She immediately told me it must have been my fault by typing the number wrong, I said I always ask the cashier and I did ask today if the number went in ok then she said it is your responsibility to type it correctly as soon as you get to the register then I said I did and she told me well you did it wrong. I got furious so let me get this straight I bring my business to you weekly and just spent $94 dollars and instead of an apology I get a lecture?!!! I immediately told her she was out of line and told her to save the lecture and process my request she kept telling me it wasn't her fault I did it wrong I said don't need you to keep talking need you to process my request and I'll be on my way she would not stop upsetting me, even on my way out she mock me and said have a nice evening with an attitude! When I looked at then amount of money she gave me she had only process the refund for just for you items and didn't even process the refund for the Coke Zero error. So I got a lecture and I was overcharged? Not to mentioned ruined my evening because I'm so upset. I seriously don't want to get back to that store ever read more

Customer service and management second rate....assumptions made of the public which are incorrect...no place to lock or park bicycles..in this climate change environment.no more shopping at that store...no money for their garbage.i am out. read more