This location is at North Hill Shopping Centre. I'm a hard poke and the techs here have got me in one try (woohoo), plus I've always got in swiftly when I've booked ahead. On separate occasions, two of my family members got their days mixed up and STILL got in relatively quickly (no pun intended). The last time I went, I sat in the waiting room at the end of the hall and watched as countless people had NO idea where they were going. Having suffered the same fate myself the 1st time, I thought I'd post a review for any newcomers. The building is adjacent to the mall. There are two sets of doors and you take the set to the right. Then there will be many, many, many stairs. Which is why I took off a star. This is a bizarre location to ask the ill or mobility-impaired to come to, and is not wheelchair friendly. After the stairs, you will go down one very long hallway. At which point you will think "am I going the right way?". Yes you are. Go down the next very long hallway and eventually the room will be on your left. read more

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My kids had an appointment two days ago for a blood test. Our wait was short and the staff were very attentive. This was my son's first experience having a blood test and he was very anxious and afraid of the needle. The two nurses that helped us were extremely patient, kind and gentle. Thank you APL North Hill!! read more

I do realize this is a very fancy website. Do you think you should put your hours of business on the site??? I neede I could line you up with a Web Site designer for a ver nomimal charge!!!!! read more

This morning was a bit of a crazy one. I had a tonne of things to get done AND I had to make a stop in at a laboratory clinic to get some blood drawn. Everyone knows that getting blood work done is a REAL time commitment - a good 2-3 hours of 'hurry up and wait'. Great. Recently I wrote about my experience at another laboratory clinic, one where I foolishly walked in sans-appointment. Well she CAN be taught - this time I made an appointment. I was FLOORED when they called my name to the MINUTE of my appointment time. Say WHAT?!?!?! I sat down, and literally 40 seconds later, the laboratory assistant had 3 tubes of 'Sapna Juice'...oh god, get your mind out of the gutter. I couldn't have been more impressed with my experience here. So what's the moral of the story??? NEVER walk in - always take the time to call ahead and book an appointment! read more

I'm giving them three stars for their online appointment booking service(be sure you show up ten minutes before your scheduled time!) One more star for the fact that they don't charge for parking at this location(unlike the lab across from the Foothills Hospital). I shall award the last star for the fact that their nurses and caregivers are pleasant, friendly, and very professional. And they are very gentle. I had some bloodwork done and I did not feel the needle go in at all(I had a bad childhood experience with needles--yikes!). read more

Ok, for the past year, I've been liking this lab, by lab I mean blood work clinic, not labador retriver. I have one, he is almost 1 year old, his name is sparky and I love him. Ok, excuse my lame joke, let's gets down to business. So, for the last little while, I've been going to this lab for bloodwork, and getting it done when I'm in the area. Last time, as mentioned, I go on this lab between my classes at SAIT, easy one train stop away. And, this time, I was seen early again as I arrived early. My appointment was 2:30, and I was out of the lab, and on the c train home by 2:44. Why only 3 stars today, well I almost got poked twice. Let me explain. So, the girl who drew my blood today was in her 20s. Which is ok with me, I never judge other people by their age. But the problem was, she seemed a little sick. She coughed into her elbow and she was sniffing a little. But, she was well enough to do this one blood test for me. She was by no means rude, but wasn't overly pleasant( I'm not disappointed, very few techs are overlly pleasant). So she was like " ready?" then on goes the tourniquet, clean the arm, and she prepared to poke me. When she did, there was no blood flow into the tube, and I started panicking and hyperventilating, fearing that I might get poked twice. She was digging for the vein, for about 30 seconds, which they are never supposed to do. Then she replaced the test tube, got a new test tube, and to my relief, blood started to flow. I don't think the problem was the test tube, that caused no blood to flow, it likely was her lack of skill, sorry for sounding rude. While she was struggling, the needle was at a 45 degree angle to my arm. Good news is I pressed onto the cotton ball for a while afterwards, and no bruising. Now, I really hope that I didn't catch whatever illness she had. I have a good immune system, but if I do, I'll never come back to this lab again. Now, note that my less than satisfactory experience has nothing to do with the lab. I haven't explained my previous meeting with the other lab techs in my last review. So I shall do that now. First time: I was so glad that I switched labs. The lab tech I met was a student from SAIT, just like me. She, being a student, asked me more questions than other experienced lab techs did, maybe she was taught to ask these questions in her classes. She asked how I felt about blood tests, if I had needlephobia. Then she tried to find a vein in my left arm, couldn't do so, so she switched over to my left arm. She warned me before she poked, and got the blood on the first try. Fantastic for a student. I was in a purple room with her and she was wearing lavendar purple gloves. If someone puts on purple gloves, i'm not scared of them anymore. Second time: An more experienced lab tech did my bloodwork and I didn't even feel the poke. Only light pressure, amazing. Third time: I've had this tech twice. She's a chinese lady in her late fifties, I had high expectations of her, cause I know chinese nurses, back in China, start countles IV's everyday, so they are experienced. This lady however, couldn't find the vein in my right arm, which is easier to find than the one on the left arm. It's bigger. In both of my sessions with her, she couldn't find the vein the the right arm. Suprising. I think nursing wasn't her original career in China. Fourth time: Another young girl who was amazing. Found the vein in the right arm, got it in the first try. Fifth time: This young girl, who had salon curled hair like me. She was super busy that day. But she was quick and efficent and got the blood from my right arm, with just a dull pain from the poke that's all. Sixth time: The lady today. read more