I've been using CDC for 15 years. For 1 1/2 years, it's been a nightmare booking any appointments. Wait times on the phone are terrible with NO call back options. I wait for at least 1 1/2 hours, every time I call. Staff don't understand or speak English well enough to book appointments, and they don't understand procedures. They can't find my requisitions, and I haven't been able to book a shoulder calcification appointment in over a year. Booking pain management injections have also taken over 3 months, because I needed a new xray, but no one notified me or my doctor new ones were required. They don't call me or my doctor anything. I need special authorization, but they won't tell me or my doctor what they need. I've been waiting a year, trying to book a shoulder calcification procedure. Now they tell me, no one is trained to do it. I had to wait 4 months before they could find my doctor's requisition and book an injection in my shoulder, instead. They kept insisting they didn't have a requisition, but after 4 months, the receptionist told me I needed a new xray and ultrasound. Wait time was about 2 months for the ultrasound. My doctor is beyond frustrated by no feedback. I found out a week ago, that CDC had approved should calcification procedure in May or June - but they didn't let us know. It's now October. I kept calling, but they didn't tell me it was approved. I called for a pain injection appointment, and they told me I didn't have one, and wanted to book barbitage. I asked if it was for shoulder calcification, but they kept telling me no. I asked my doctor at the next appointment about the procedure name that they used, and he told me it was for the shoulder calcification, but reception had no idea what barbotage, and they couldn't answer any questions about it. I called back, after talking to my doctor, and they told me I turned down the procedure, so I couldn't have it. The person in the phone didn't speak English well enough to answer any questions. After more Phone calls, I was told they have no one trained to do the procedure. Why didn't they tell me a year ago??? What a joke of a company. This is what privatization gives us!
I'll try to find another company that can do the procedures, even if I have to pay for it, or drive to another province. I can't cope with the pain. If I can't treat the pain, MAID might be my only option. CDC is the WORST company I've ever dealt with. They used to be really good, but reception can't speak English, can't find requisitions, refuse to talk to me or my doctor, and they don't understand the procedures. When my doctor's office tried to call them, he was also out on hold for over an hour. The company is useless if doctors can't understand the prerequisites for appointments, and can't get feedback. read more