Took three month to get an Ultra sound appointment to have my hands done. Got an appointment at Wosler Diagnostic in less than a week. My hands are so sore, I can hardly hold a spoon? Happy to had a Physician friend recommend Wosler! Mayfair has a lousy booking system with zero respect for the patients time. Holding for ten minutes and than switched to a call back system! read more

I have been waiting six weeks for Mayfair to call and 'schedule' my appointment. They finally called, said they were Mayfair Diagnostics, wanted to schedule my appointment and immediately asked for my full name, address and date of birth. I replied "sorry, I will not provide that personal information to someone calling me. It goes against everything security companies advise us NOT to do...we should NEVER provide our full name, address and DOB to an incoming caller. Let's find a better way to do this." The Mayfair caller had no idea what to do, other than she wouldn't schedule me, and I couldn't call HER back. I finally convinced her that we could select a convenient time, she could call my doctor's office to relay the appointment info. MAYFAIR MUST update their processes to come up with a state of the art booking system. This is 2025, not 1975. read more

Sunridge location. Reception wasn't manned. They had the wrong address and phone number for me. I was on time, in an empty waiting room. Then they proceeded to take in 7 other people before me. I had to leave to make another appointment after waiting more than an hour. ...third time they have screqwd up! Use another prover like Beam please! read more

I have been to Mayfair Diagnostics in Mayfair Place too many times to count. I am old with physical issues. I have never experienced any rudeness or inept care. I specifically go here because of the kind service and my Rheumatologist says it is the best diagnostic service to go to. Quality. I know people do not like waiting on the phone but the end result is worth it. We all need more patience and kindness . None of us are 'entitled'. Thank you. read more

Horrible experience waited an hour and a half for a simple Xray. There were 3 people ahead of me for other exams it was ridicules. Very unprofessional. l had to leave due to other engagements. read more

Staff very friendly and helpful. I had a bone scan on a Wednesday. Then I crossed the Canada/US border and set off the radioactive alarms. Called Mayfair and they immediately issued a letter to the US border patrol to inform them that I had a radio isotope injected into me and that it was for medical reasons. read more

Absolutely horrible accessibility policy. I was told that no one would be able to help me get down to the cab (lend an arm or push a wheelchair) after they freeze my one leg. I've got a brain injury (actually multiple) and am totally ambulatory normally. I just can be wobbly (especially with a frozen leg). I come by cab because I don't have and friends or family that live nearby. Incredibly discriminatory policy! all because of liability concerns when if I fell within their clinic because they wouldn't help me to the door, they'd absolutely be liable!!!! ABSOLUTELY DISGUSTED!! read more

Unfortunately, I had a bad experience with reception at the Mayfair location. I am elderly and disabled. I was supposed to have an ultrasound of my right leg. I didn't have the ultrasound and I will provide the reason why. When I arrived at the clinic, I went to the reception, I identified myself and gave the receptionist the reason for my presence. To understand the problem, one should be aware that the clinic had called us earlier to make an appointment for the ultrasound. This means that they, most likely, already had the requisition for the ultrasound and should have been aware of the reasons why I was there. Upon my arrival, I was asked for a requisition. I didn't have one with me. I was informed that without a copy in hand I could not have an ultrasound. I think the receptionist may have been too lazy to bother searching the system or was not properly trained. Because of my disability, it is very difficult for me to stand for any length of time. I have a brain injury so my disability is not visible. The clinic didn't look very busy at the time. Sooner or later, the business owner(s) will have to realize that he/she has a problem which needs to be addressed. read more

My grandma had a scan that was booked almost a month in advance after an endocrinologist marked it as urgent, originally through EFW. However, because it was 1 of 2 scans required and due to another scan booked through Mayfair (Aspen location) the day prior, she was booked in here at the earliest possible date. She arrived on time for the appointment after arranging for help since she doesn't drive, but was told that the radiologist or technician thought the scan "wasn't suitable" with very unclear instructions to "request a different test" through the hospital. We called the specialist doctor later that day whom informed me that she still required that exact imaging to begin treatment and would now be severely delayed as there are no appointments in the near future. If Mayfair had consulted the specialist they would have been informed to proceed, or at the very least given us the notice prior to her arrival for the scheduled appointment. It was a waste of time that day and more importantly delayed time sensitive medical treatment. I am disappointed by the lack of communication and do not trust this clinic to handle future medical scans. read more

Paid for a heart scan as supposed to waiting many many month in the public system. Came in, was shown to a separate VIP lounge with water and coffee. After a minute or two someone came to collect me. Fast and efficient. read more

The appointment went well until I returned to reception desk to book a second obstetric ultrasound and get pictures of the scan. Kaitlyn at the front desk thought we had come in from the exit instead of the ultrasound suite and immediately began berating us and asking in the most inappropriate, condescending tone I have heard in a medical office. She essentially asked us if we could read and repeatedly and loudly spoke over us when I tried to explain her mistake. When her misunderstanding was finally cleared up and I told her attitude was wildly inappropriate she got defensive. We had to wait a few minuted for her to put the picture (she only gave us one poor quality photo despite the technician taking many clearer images) onto a USB. When we returned to the desk to get the USB instead of apologizing for her appalling behaviour she said "I'm sorry you took that the wrong way." Which was a clear attempt to shift the blame for her mistake and awful behaviour onto us instead of taking responsibility for her actions. The visit was unnecessarily stressful because of our encounter with a person who has no business working in a medical office without a significant amount of training. read more

The booking process is not efficient. I need pain management injections until I can get into the hand and wrist surgeon in 8 months. Mayfair asks you to send in the requisition over email and then write back to say that its too blurry once its uploaded and to fax it in or drop it off at a Mayfair location. I then called in again to see if they could read the new picture sent in and they said the radiologist looked at my ultrasound from 7 months ago and says I need a new ultrasound before they will let me book the injections. I went to a doctor to get the requisition for the injection. They would not have given the requisition if the injections were not warranted!!!!!!! read more

Went for Kidney Ultrasound. Very short wait and was shown into exam room. Exam room was very cold. I asked for a blanket and was told by tech that they don't have any blankets. I said that this would require me to post a google review. She then excused herself and returned with not only a blanket, but a warm blanket !!!. Really ? Do we now have to rely on google reviews to be treated like human beings ?? Very sad ! read more

I waited on hold for 45 minutes only to be redirected to the "pain clinic" where I was placed on hold again, for 25 minutes. REALLY RIDICULOUS!!! read more

This place is great for tests recommended by your doctor, both covered by health care and private. I did notice the wait times for paid tests are much less, but once you get there it's fairly quick and the technicians are skilled and good at explaining the procedures. Convenient location and lots of free parking is a bonus. read more

an hour on hold to book an appointment. the poor woman was shell shocked as she MUST HAVE had already heard 4 callers already tell her how pathetic the wait was AS IT WAS qq am when I called and they open at 8 ....a monkey could book quicker and I tried to post a review on Mayfairs site but it kept saying error and would not let me proceed...So the ERROR IS BOOKING HERE AT ALL GRRRRR read more

The worst services ever!!! Bad reception!! Rude arrogant technicians and horrible place.. They have never ever replied to phone calls and they treat you so badly... thieves and cheaters ... They deserve to be in jail. Very bad place read more

If I could give a minus review instead of 1 star, I would. I took my 95 year old mother in for a pelvic ultrasound (July 18/ 2020) for a tumour in her groin. REBA was the tech and was abrupt and unfriendly from the very beginning. She was rough with mom and at first even refused to do the ultrasound as mom hadn't drank all the water. What 95 year can hold that amount of water I asked her to do the best she could and she reluctantly continued. I stayed in the room to help my mom in and out of the wheelchair as Reba was not going to assist her at all. Reba was rude to me and said I was welcome to wait outside at one point. She also did an internal ultrasound and I saw her wipe off the lubrication before inserting. Mom screamed several times and there was no compassion or concern from Reba. They should not have this tech working with people! read more

Very bad system for booking appointments. Waited on the phone for an hour and when I finally reached the front of the queue, they hung up on me. Ok... read more

They were fabulous. The reception was very welcoming. I had forgotten some of my information and they helped me! The technicians were very professional and very thorough. read more

I had an ultrasound here two months ago. There are other locations closer to home but I needed a Saturday appointment (btw these fill up fast) and this was the only place open on Saturday. Good experience. This location is busy so I couldn't even find a quiet place to make a phone call . Staff are friendly. read more

I have been a loyal client of Mayfair Diagnostics for a long time but no more. The service levels have deteriorated. It's next to impossible to get through on the phone and then the wait time for services is much to long. I have found another provider who does not have these issues. read more

I had an appointment today for an ultrasound and x-ray. There is ample parking, found a spot right outside their door. They have a person at the door to greet you and have you change out your mask for a medical grade one. Lots of administrative staff so the line went super fast when checking in. The staff went through all the questions regarding covid. I saw a staff member with gloves and disinfectant spray down all the chairs in the waiting room. I was called for my X-ray within 2 minutes of arriving. Staff are pleasant warm and efficient. The guy who did my ultrasound was very polite informative and helped make me feel comfortable while doing the test by not exposing my whole body, very respectful. Best experience ever! Runs so efficient from the first moment you walk in until you leave. Also there is a separate exit after your test to leave so you're not going through the clinic again. Super impressed.! read more

A month or so ago I had an MRI scheduled at Mayfair for my c-spine. I was quoted a cost of a little over $1200 as Mayfair some how figured my upper cervical spine and lower cervical spine were two different body parts and not one ?? A friend suggested another private MRI provider in southern Alberta - I contacted them and they did the exam on my c-spine including separate sequences on the upper cervical for $690 on a much higher resolution 3 Tesla machine. It appears to me Mayfair does not value integrity within their operation - a little highway robbery perhaps ? These sort of tactics are not a great way to remain competitive and of course they may also want to update their equipment. I passed my experience on to all my medical professionals. read more

The booking for an appointment is horrible !!!!!. My son, who is very sick and should get a bone scan done was on the phone over 1 hour 32 people before him and than the person just hang up . You should be the leaders for better booking technology or need to hire more and competent people read more

I had PRP injections 3 times for a MVA SI injury, a couple years ago. 2 out of the 3 visits were awesome, people were all very professional and very helpful. However, one visit was a HORRIBLE experience, with a male! (Short, overweight, black hair). The male who prepped the room for the Doctor, didn't have a pillowcase on the pillow. I told him, I'm not putting my face down on no protection. He hastily put a pillowcase on the pillow. Then he told me to lie down on my stomach, ripped my pants and underwear down. Then he bent over, so he could see my privates. I felt sexually violated! I was so embarrassed and didn't know who to report this to, but I wished I would have said something! I felt like he was rushing me, so he could get off, to violate me. I hope they fired this guy, as he doesn't have any business working with people, who are at a fragile state and need help. read more

The technicians are relatively competent and respectful in doing their job however the front staff are grumpy condescending old trolls. To be berated right at the onset of an appointment is disappointing to say the least. Front staff are the key to setting a positive tone and experience. Mayfair should do a housecleaning and find some other front staff who know the importance of customer experience/service. read more

I had a great experience here for my mammogram. Easy to book and the technologist was friendly, kind and helpful. I highly recommend.

A nice warm welcome as you enter and I felt comfortable and well informed during my stay.

Very friendly and went above and beyond today to help me get my requisition that was damaged resent over for X-rays today.

I love this place and always book my appointments for here. It is clean and efficient with free parking. The appointments are always on time. The staff is friendly and knowledgeable. They even laugh at my jokes made while I am anxious! They are caring and patient. I have had several knee injections here, each with great success and very little pain. They don't charge extra for the prescription either; it is already very expensive. I have had Xrays here and ultrasounds as well, and have always been completely satisfied! I highly recommend this location. Thank you for everything you do! read more

Because I have 4 trigger fingers on one hand was sent by MD for an ultrasound. Have had them injected before with no ultrasound. No problem in any case, this is probably a new rule from AHS. Your front desk staff and all but 1 technician I encountered were suburb, kind and cheerful. The technician who did my ultrasound was a different story. His name is Luke and must have been having a very bad day as firstly I had to climb up on a four wheel stool which being 81yrs old is not easy so I to be slow and there was nothing to hold no to to steady myself. He was not impressed. Throughout the whole scan I felt as if the scan was low on his list of scan he should be given , maybe so but they have to be done,maybe he knows more that the Dr. who ordered it. I did have some pain during the test and unfortunatly said so as his reaction was to cancel the whole test right then and there. I could go on but won't. I have worked in Health Care as a professional for over 50 yrs and know how to treat people that are scarred and need help. I hope something will be said to him.. I have attended your facility for a good many reasons over the years. I also know that we leave our problems at home before we come to work!!!! read more

BEWARE : DO NO GO THERE! Impossible to get hold of. After initial review, they promised to call back in 1-2 days to advise whether a surgery was necessary.. no call after 3 weeks!! Precious time is wasted now where every day counts with the injury... DO NOT GO THERE!! read more

I took my aging mother for an ultrasound yesterday and have nothing but praise for this facility. The receptionist was very professional and extremely helpful. Thank you for everything! read more

This is the first time I have actually reviewed a medical related service. My objective is to bring this disgraceful event to the attention of the current management with the hope that they will radically change their method of treatment of elderly patients. My father (a retired physician) took my mother in to this clinic, as she was referred by her family Dr. The procedures that were done were x-rays of the lumbar, spine, pelvis, ankle and bilateral hips. Unfortunately, my mother had been suffering extreme nerve pain, which made it excruciatingly painful to get into the correct position for the x-rays. As my father waited in a cubicle outside the x-ray room, my mother's screams were heard by my father, as well as the other patients, and staff. It is appalling that the technicians had no empathy or basic understanding of dealing with an elderly person, who was in obvious distress. My father made a call to the manager to register a complaint, but it sounded to me like the manager only wanted to know how far he would like to take this... My mother's family Dr was horrified at the fact that the staff carried through with these x-rays, under the circumstances. This caused my mother unnecessary duress and suffering. Shame on those of you who were involved in this case on Monday, 29 January, 2018! You need to ask yourselves "how would I treat my own mother if she was in this situation?" Your patients are human beings, they are not lab rats. I will NEVER use this clinic, nor will I recommend it to anyone. My apology for giving a 1 star rating...that was far too generous. P. Valerio read more

I would like to respond to Jen V in Cochrane, AB. : I have been to Mayfair Diagnostics several times. They have asked for my Health Care Card but never any money. Have had MRI's and ex-rays done. My doctor has received their findings and has never complained about anything. He discussed the findings with me and has shown me on his computer the photos in question. I have never paid for any injections. Due for more in July, lets see what happens. All in all I like this place, never any problems. Staff and technicians very accommodating and knowledgeable. read more

I went my first NeoVisc injection yesterday for my knee. I was a bit nervous, as I didn't really know what to expect. Every staff member I encountered was more than nice and helpful. Cannot say enough about Dr. Lalani who performed the procedure. He and his very sweet assistant went out of their way to put me at ease. It was fast and painless and hopefully I will be getting pain relief for the better part of the coming year. Big thank you! read more

I have had a few injections in my hip now and the last one was so awesome. The doctor hit the exact spot and I have had so much relief. this clinic is great. Always on time and very helpful staff. read more

It took a long time to get all the ducks in a row (almost a year) so I could get a hyaluronic acid injection for my hip to relieve discomfort. So finally, I am at Mayfair Diagnostics with my requisition form and the product in hand. I was told when checking in"Oh! you do not need to bring your requisition form every time." As though I had made an error. I told her that this was my first time here. She said, "Well, we have it on file so you do not need that." So I get the procedure done - all seemingly fine. The doctor and technician were courteous. Then as I am leaving a lady comes out and hands me the product they were suppose to inject into my hip, saying "You forgot this." I had left it on the table for the doctor because they were suppose to use it. I was blind-sided!!! They gave me the WRONG injection - whoa... Fortunately it did not cause harm and a few weeks later (today) i got the correct procedure done which was more painful and still hurts but that may be just normal; time will tell... read more

This place is HORRIBLE! After an acute ankle injury I was sent here for an MRI, which I paid out of pocket because I didn't want to wait months for the public system when i'd have to stay non weight bearing. They took an MRI, and after my doctor reviewed it he said it was garbage and I was sent back. They did a second MRI, and while I was in the waiting room there was another lady there who also was there to get a second MRI when they messed up her first one... and they charged her another $400!. I had written a letter and my doctor phoned them so they didn't charge me for my second one. Fast forward 2 months later. Still in agony, my doctor had my MRI re-read since he thought there was something more going in. Turns out they missed 3 ligament tears in my ankle! Now i'm back in a boot and on crutches for another month.. bringing me to 4 months post injury. If only they could have gotten it right the first or even the second time. and this was after i PAID OUT OF POCKET. read more