Cancel

    Open app

    Search

    Alaska Airlines

    2.8 (73 reviews)

    Alaska Airlines Photos

    You might also consider

    Recommended Reviews - Alaska Airlines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Gail U.

    I caught Alaska Air from Maui to San Diego. I had a fast connection first flying from Honolulu to Kona then Kona to Maui on merged partner Hawaiian Airlines. The gate agent at Maui was sweet and helpful. Hubs came along to Maui then left to return to Honolulu. The flight was smooth, no turbulence. They had a beverage service and a few water offerings during the flight. You can buy a meal for $8 on board. No movie screens so most passengers even little kids were prepared with downloaded shows to entertain themselves. I am SO glad I got on the flight to visit Doc cuz s wonderful 3 day weekend was in store for visiting Tijuana, Animal Safari Park at San Diego Zoo and spending some precious moments with sweet grandpup.

    Lam B.

    Some of the friendliest flight crew but the cabin itself seemed a bit run down. Unfortunately I was seated in the very back, leading to a shortage of snacks. They had ran out of pretzels by the time they reached me so they apologized with an extra Biscoff instead. My tray had a strange residue on it and my seat came with spilled Skittles. However, upon leaving the plane, the cabin was in such havoc that I seemed appreciative that that was all I experienced. The entertainment system had an extensive collection of TV shows and movies at the expensive of recency. There were plenty of classics to be watched but my companion was quite disappointed that Dune wasn't available. There was an USB port for each chair but I had difficulty with consistent charging as the connectivity fluctuated. An amazing perk as a Sprint customer was that we had free WiFi with phone number verification. Landing and take off were smooth and I had no complaints with the overall flight. Cleanliness was definitely an issue and the lack of snacks was underwhelming but Alaska made well with hospitality and free WiFi. If you're with T-Mobile or Sprint, this was worthwhile for a longer flight but otherwise I would try a cleaner, consistent airline.

    View fr plane
    Bobbie A.

    On 7.29.23 myself, my cousin and 92 year old blind aunt made the trek from SAN to OGG. The airline crew was amazing,professional, friendly and truly did their best to assist with the challenges of traveling with an elderly, disabled loved one. Alaska airlines has true gems in Amy Vaars, Nate Roco, Jolie Miller and Lisa Weeck! Based on their service, Alaska Air has earned my loyalty! Kudos!! Thank you, thank you, thank you!!

    Sunset
    Valerie T.

    Although it was a full and turbulent ride the staff and pilots were amazing. They continually checked in on the guests. When it was safe the staff came around multiple times to offer drinks and snacks. It was a little difficult at first to enjoy the on flight entertainment but, as soon as I was able to connect everything was smooth sailing. In all I landed safe and sound with no issues with my luggage or anything. Mahalo for all that the Alaska airlines does to get people from place to place everyday.

    Hai N.

    First time flying Alaska and i just admit, i was pleasantly surprised by how courteous the staff were to everyone, how clean their waiting areas were and how roomy their planes were. Staff on the airplane was quite professional. Hats off to that crew that i flew with that day and definitely earned a repeat customer this time around

    See all

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 7
    Thanks 0
    Love this 3
    Oh no 0

    1 year ago

    Helpful 8
    Thanks 4
    Love this 9
    Oh no 0

    1 year ago

    Helpful 23
    Thanks 6
    Love this 21
    Oh no 0
    Photo of M N.
    0
    4
    1

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vince N.
    665
    2398
    12577

    3 years ago

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Lam B.
    368
    746
    3714

    4 years ago

    Helpful 8
    Thanks 0
    Love this 5
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bobbie A.
    18
    59
    14

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Maurice W.
    6
    153
    180

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 7
    Thanks 0
    Love this 7
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Richard R.
    643
    326
    8956

    11 years ago

    Helpful 5
    Thanks 0
    Love this 5
    Oh no 0

    10 years ago

    Helpful 4
    Thanks 0
    Love this 2
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0
    Photo of A O.
    28
    45
    10

    7 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Just checked in - premium seating yay for all of us!! We are all within row 6 and 7. Meant to be- family 1st-

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 2

    Ask the Community - Alaska Airlines

    Review Highlights - Alaska Airlines

    We decided to consult Alaska Airlines by showing up and seeing if they would fly that morning at 7am to Maui.

    Mentioned in 27 reviews

    Read more highlights

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Hawaiian Airlines - We each got our own POG (passion orange guava juice)!

    Hawaiian Airlines

    2.5(446 reviews)
    1.1 mi

    This flight was rough…read more We were delayed two hours. Then we were given some kind of voucher because none of the tvs worked. They cut off several people from getting through security when we're checking in for our flight then everything was so delayed it didn't make sense. The days of leis and good food are over. I know they just merged with Alaska hopefully things get better? We will probably choose delta or maybe even...southwest!! Ugh Flight attendants were very nice though!

    Hawaiian Airlines is the main airline providing inter-island air travel between the major Hawaiian…read moreislands. We've flown them between Oahu to Maui & the Big Island, but have never been to Kauai (yet). On a recent flight from Daniel K. Inouye airport (HNL) to Kahului (OGG), it was a short 100 mile flight taking less than 1/2 hr. You barely get up to cruising altitude, served a prepackaged cup of Passion Fruit/Guava juice and then prep for landing. There is no time in between for snacks. The airfare for inter-island travel is very affordable at a current average of $150 roundtrip. I'll bet that barely covers the fuel plus the juice cup. The planes are the smaller twin engine Boeing 717 (used to be McDonnell-Douglas MD-88) short haul jets that hop back and forth multiple times a day, that they only service them when they land in Oahu. Pro-Tip: Be careful when you open your sealed cup of Passion Fruit/Guava juice because its internal pressure is at sea level while the cabin pressure is at 8000 ft. It will squirt out if you don't open the foil cover slowly to equalize the pressure.

    Photos
    Hawaiian Airlines - One juice each!

    One juice each!

    Hawaiian Airlines
    Hawaiian Airlines

    See all

    Kahului Airport - Southwest wing is newer and looks nicer than the Hawaiian Airlines wing

    Kahului Airport

    3.2(1.2k reviews)
    1.1 mi

    MAUI - took a trip to Maui in my birthday month . Landed at OGG airport and it immediately…read moretransports you back in time . It's an open air old school airport with the island breeze flowing through and lots of travelers coming through . Staff is not as friendly and you would expect. A bit on the pushy side actually !! Bag came a bit late but the Uber pick up was very close and we got on our way shortly after. On our way out was the longest line and heard it can get to a 3 hour wait !! Still too small and they may have to think of an expanding soon!!

    STILL Maui No Ka Oi!…read more Finally, FINALLY got to go back home after nearly a decade of being too busy with life in Vegas! Wanted to take the wifey on a much-delayed quick mini honeymoon to early celebrate our upcoming 15th wedding anniversary! PLUS it was a great time to finally see Mom again at home! Kahului Airport (or the OGG) is still basically the same as my last visit! No frills type of airport - safely land & the payoff is the lovely view of the island of Maui...and the smell of paradise! Worth it if you ask me! Oh, and now they've got a California Pizza Kitchen too now in the terminal's food court - only one on the entire island! I don't care if the Kahului Airport hasn't been fully modernized yet to today's standards and I don't care if there's no slot machines by the gates (HA!) - I love when I fly back into this place! It indeed truly still feels like HOME to me! Stay the same, my nostalgia thanks you!

    Photos
    Kahului Airport - Corridor at Kahului Airport

    Corridor at Kahului Airport

    Kahului Airport - Beautiful View

    Beautiful View

    Kahului Airport - Renovations

    See all

    Renovations

    Mokulele Airlines - Blast off!

    Mokulele Airlines

    3.0(45 reviews)
    1.0 mi

    We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines…read morewhose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu.

    Garbage all the way around nowadays. If 0 stars were an option, I'd still go lower. Flew with them…read moreyears ago and everything was as reasonable as one could expect. Way too many ownership changes over the years for one to expect quality to still be in the top 5 company goals. I had multiple reservations/flights cancelled for BS reasons and then customer service was terrible every fricken time I called - no idea where the call center is, but it's crap too. The last time, they didn't even bother to process the refund I had called to request in the first place so I had to call back and burn another 30 minutes on the phone to do it all over again. Wasted more than 5 hours of my life between setting up flights with the transport of an animal between the islands and then having to request refunds because they would cancel the flights 24-36 hours in advance for one of a multitude of reasons which was different depending on who I talked to. First it was an "unscheduled maintenance", then it was "staffing", then it was "regular maintenance with no back up plane planned" and finally "weather related" and "unforeseen circumstances". And each and every time, the flights were cancelled more than 24 hours in advance...what in the actual FFF? Over and over again during the course of a week of flights, they'll happily sell you tickets on flights they just continually (planned to) cancel. STOP SELLING TICKETS if you can't actually supply the flights. Get your sh*t together or close up shop. Don't waste your time booking and just avoid the nightmare.

    Photos
    Mokulele Airlines - Our little plane, so compact and comfy

    Our little plane, so compact and comfy

    Mokulele Airlines - Check In Counter

    Check In Counter

    Mokulele Airlines - The plane! The plane!

    See all

    The plane! The plane!

    Southwest Airlines - All the seats that are available but you're assigned the worst seating.

    Southwest Airlines

    3.2(55 reviews)
    1.0 mi

    Southwest is my usual go to when flying domestically. I like the open seating and I especially…read morelike free bags as I am a major over packer. This review is specifically for flights in and out of Maui. This is one of the longer flights Southwest offers and you are not going to get those random cheap flights here. Cheap flights here happen in the off season. That being said, I thought what I paid was slightly too high considering the amenities that are both included and not included in the flight. As far as customer service goes, Southwest is always friendly and also funny. Flights take about 5-6 hours from LAX. Both flights I took from LAX to Maui were on the 737 MAX8 which is definitely more spacious and comfortable that the planes they use on most of their domestic flights in the main lands. We actually found it had more legroom and width of the seats. What they are missing are screens for TV or movies. What they offer is Wifi and access to movies through their app. The selections of movies, TV shows and music was decent and the app also showed flight times, altitude, etc. For a flight this long, I would think they would offer an in flight meal. That they don't, but they do offer a larger snack pack that has crackers, cheese, snack mix and fruit snacks. They also offer another light snack later in the flight. Drinks are your usual suspects but you can also pay for adult beverages as well. The lavatories are kept clean but quite tight for a bigger dude like me. I haven't taken a super long flight in awhile and this flight far exceeded my expectations.

    Went from free seating to assigned seating. They now make you sit in seats where they put you in…read morethe most uncomfortable seats possible. Many rows in the back were open and they had me sitting next to an elderly couple. I had moved to an open row and they forced me to make the older couple move together so I could sit there. They're excuse is "because the plane is balanced" Before when they had open seating they only required a certain number of people to sit in the back part of plane and didn't specify where just as long as it was in the back. Probably another ploy for corporate greed so you buy your seating.

    Photos
    Southwest Airlines
    Southwest Airlines
    Southwest Airlines - Passenger in emergency exit row seat 15D put tablet fully upright so that I could watch 49er-Packer game from seat 16C

    See all

    Passenger in emergency exit row seat 15D put tablet fully upright so that I could watch 49er-Packer game from seat 16C

    Alaska Airlines - airlines - Updated May 2026

    Loading...
    Loading...
    Loading...