This flight was rough. We were delayed two hours. Then we were given some kind of voucher because none of the tvs worked. They cut off several people from getting through security when we're checking in for our flight then everything was so delayed it didn't make sense. The days of leis and good food are over. I know they just merged with Alaska hopefully things get better? We will probably choose delta or maybe even...southwest!! Ugh Flight attendants were very nice though! read more

Hawaiian Airlines - We made it!! - Airlines Near Me - Kahului, Hawaii

Hawaiian Airlines is the main airline providing inter-island air travel between the major Hawaiian islands. We've flown them between Oahu to Maui & the Big Island, but have never been to Kauai (yet). On a recent flight from Daniel K. Inouye airport (HNL) to Kahului (OGG), it was a short 100 mile flight taking less than 1/2 hr. You barely get up to cruising altitude, served a prepackaged cup of Passion Fruit/Guava juice and then prep for landing. There is no time in between for snacks. The airfare for inter-island travel is very affordable at a current average of $150 roundtrip. I'll bet that barely covers the fuel plus the juice cup. The planes are the smaller twin engine Boeing 717 (used to be McDonnell-Douglas MD-88) short haul jets that hop back and forth multiple times a day, that they only service them when they land in Oahu. Pro-Tip: Be careful when you open your sealed cup of Passion Fruit/Guava juice because its internal pressure is at sea level while the cabin pressure is at 8000 ft. It will squirt out if you don't open the foil cover slowly to equalize the pressure. read more

Hawaiian Airlines - Boeing 717-200 N492HA arriving for our flight from Kahului (OGG) to Honolulu (HNL) - Airlines Near Me - Kahului, Hawaii

Very much a third rate experience by current standards. Check in at Maui Kahului for Hawaiian Airlines is ludicrous. Long lines going in all directions and no one to guide people or to actually man the kiosks. What should be a 2 minute experience takes 20...all because of pathetic organization. Plane trip itself wasn't great. Good WiFi, which is all I can compliment them on. Pretty old planes, 'meal on board' was a terrible warm sandwich, and pretty mean with their drinks. Atrocious for a 6 hour flight! There's lots and lots of options going from the mainland to Hawaii; unless you're trying to relive what long distance travel was like in the 90s, I would avoid this company. Bad check in experience, bad facilities on board, bad food and drink. Draw your own conclusions. read more

It was a quick flight from Oahu to Maui. I was in a middle seat on the right side of the plane. Before the plane took off the girl on the window seat on the left side of my row started throwing up. She used her bag, her neighbors bag, so I handed over mine & some napkins. I thought I pressed the help button for the flight attendants. Figured after we got into the air someone might ask why I pressed it. Just wanted to get the poor girl some more bags, napkins & a water. Even the lady next to her pushed their button too. After they passed out all the waters someone gave her a trash bag before we landed. But both our lights remained on the entire flight. Just thought it was weird & not very customer service friendly. read more

We had a great experience flying on Hawaiian Airlines. For the flight home to San Diego, we sat in what they call Extra Comfort Seats. Basically they are the emergency exit seats, but there are only two seats per row rather than three which is nice. Also they offer more leg room, which is really no big deal for me as I am a short guy. My wife Becky, however, is tall, so a big deal to her! They weren't first class like our flight into Maui, but we were quite comfortable nonetheless. We loved flying Hawaiian Airlines. read more

Hawaiian Airlines at Kahului airport in Maui have some of the longest lines. I don't understand why people continue to fly Hawaiian departing from the Maui Kahului airport. And this is not a random event. I see this time and time again, and remind my wife to never book us with Hawaiian. My question is what is Hawaiian Airlines doing to provide better customer service at this airport. And why has this been going on for months if not years read more

Service from Kahului, Maui to San Diego: we arrived a few minutes early which was good. After the snack cart with goodies for purchase, if you are seated in the main cabin, beverages and a one choice chicken sausage with mozzarella sandwich is served. They also offer those of age one complimentary Koloa alcoholic beverage. During the flight they make several rounds of offering water and collecting trash. This plane you need to download the in flight entertainment on the Hawaiian Airlines app. A few prepared passengers had their own movies to watch or digital books or games to play instead. Went to the restroom once towards the end of the flight and not many people were napping but looked pretty bored. A couple families walked their baby or toddler down the aisle. You might want to bring your soundproof headphones just in case you have 3 loud yackers in front of you . Our Flight was smooth and got us safely to our destination. Thank you flight crew. read more

Booked a return flight OGG-LAX recently and was pleasantly surprised. I usually fly HA inter island and Alaska to the mainland as they are cheaper. However I used some HA air points for one leg so it cost me $158 for the entire trip. I was in the second to last group boarding and had no trouble finding a place for my backpack and the plane was a 2/4/2 seater, tidy and newer, with a Starlink for customer use. I was surprised when the drinks cart came around to find they were serving a complimentary hot sandwich! Nice touch Hawaiian, the only airline I've flown to the mainland with since the pandemic that offers something more filling than snacks on a 5 hour flight. However it was meat both times so I couldn't eat it - a veggie offering would be fantastic if HA are reading this :) They sell alcohol and you get the usual free soda/juice/coffee drinks, along with a taste of HI Pog, and they were offering complimentary samples of Mai Tai to those over 21 also. The staff were excellent, at the gate and during the flight, exuding that friendly laid back HI vibe from the islands, yet professional and customer service focused. The only thing I thought could be improved upon was a blanket as it was really cold on the plane by the window and I'm used to HI temps. Most airlines stopped providing blankets during the pandemic and HA now sells blankets which I found a bit nickel and dime time. So, take an extra warm sweater or a blankie for the trip if you feel the cold. Both flights were great and I would definitely use HA for future flights using points to the mainland. PS (I signed up for a HA credit card on board a few flights ago and earned 70,000 points instantly, which I added my existing points to and managed to nab a return flight from HNL - Japan for $125 ! Sign up on board! You won't regret it). read more

I love this airlines! I flew to Maui from SFO then back. The people are so nice! On our way back from Maui to SFO I had a panic attack because I thought we were going to miss our flight. When we got there we were told to go to another line at the airport and when we got there was the wrong line... (airport) not Hawaiian airlines We were last because of the mishap but we made it WHEW! Staff were so lovely and friendly They checked my carry onbag for free since it was a full fight. We had assigned seating and we got the very back which I didn't mind because it was just us two Only downside is your by the bathroom on I'm on the plane right now so praying someone doesn't stink the bathroom up! The flight attendants on both our flights were great! I didn't get to eat because we were in such a rush this morning so I got a small sample box. On the flight here they gave us a breakfast sandwich. Not sure if they do anything on the flight back I'll update! But the flight attendant was so sweet he gave us his own water bottle This is our first experience in Hawaii and it was amazing! We got lucky I got assigned a window seat on the way home. My partner was assigned but she let me have it :) I really like this plane and the flight attendants and the people are really sweet read more

See all

Absolutely terrible app experience. Zero communication. I have a 32" inseam, don't fit in main cabin seats. Only saving grace is decent WiFi. Alaska didn't marry up with this deal. read more

Stop lying to passengers telling them it's weather related stop back to Sacraments It's because they fly old Airbus 320 and mauis runway is too short for them to takeoff fully loaded, so it adds 2 hours to the return flight if a 320 is used in that route and they have to make fuel stop in Kona because it has a longer runway read more

On my most recent trip was 1/6/2024 and I had the pleasure of being flown by Hawaiian Airlines. This is my absolute FAVORITE airline to use when flying to Hawaii. I have used them maybe a dozen times and they have all been great! I had a very rare opportunity this last trip to bid up to First Class! Wow, what a treat that was considering that I normally fly economy. I was actually going to fly premium this but time but jumped at the chance to fly 1st class. From beginning to landing it was 5* service. As soon as you are seated you are offered a complimentary cocktail! Next came IPads and earphones for inflight entertainment, another cocktail and then brunch. Seats are super comfortable! I have never been able to sleep on the plane but I had absolutely no problem. After this experience, I am not sure if I can ever go back to economy!! I'm ruined! LOL!! read more

Sometimes, the longer route gets you there ahead of your original schedule.... Here is my story. I am trying to get to Sacramento. There is only one flight from Honolulu. In the summers, the Honolulu flight will arrive Sacramento close to midnight. I checked a flight from Kahalui to Sacramento and turns out that flight arrives Sacramento at 7:30 ish..... What this means is I will have to fly from Honolulu to Kahalui for my next segment. Well, it worked out well and I arrived Sacramento at a DECENT hour. The staffing at the Kahalui Airport are simply filled with ALOHA. The terminal facilities are not the newest but is clean and safe. There are decent sized sundry store, a coffee shop and a little eatery in the terminal area. Note- Your Honolulu TSA check in is valid if you're heading out on Hawaiian's flights to the continental US Note 2- I admit Hawaiian has had internal POS system changes causing major issues. To that, I admire the front line Hawaiian employees who had to deal with irate, stressed, distressed travelers. Kudos and Mahalo Happy Traveling read more

See all

In all my years of traveling, I've never experienced such awful unwelcoming customer service for my flight needing to be changed to dealing with their lounge. I was ill after an emergency room visit and changing my flight, and despite buying a refundable nonstop ticket they still charged be 700 to get the same flight the next day. From there, I needed a place to sit as a priority member in their lounge and my app wasn't working, the woman would not accept me just giving her my priority pass number. Which all other lounges do, so once I finally got into my account to present her with the barcode, she proceeded to deny me access as I wasn't two hours from my departure, sticking to a technicality when I said I board an hour before that, clearly not wanting to let me in. I wouldn't waste your time coming here, go to the restaurant with AC read more

I've flown a lot of airlines, but Hawaiian Airlines just set a new low for customer service. We were traveling as a family of three -- myself, my wife, and our five-year-old daughter -- and somehow we were assigned three completely separate seats spread across the plane. When we asked the gate agents for help (you know, like any normal airline that claims to care about families), we were told the ONLY way we could sit together was to pay to upgrade our seats. Let that sink in: They were perfectly fine with a five-year-old child sitting alone unless we paid extra. the staff simply didn't care enough to help. The attitude from the Hawaiian staff was rude, dismissive, and arrogant -- zero empathy, zero effort, zero accountability. This is supposedly a customer service industry, yet the agents acted like helping a family was some massive inconvenience. If Alaska Airlines really is taking over, I can't wait -- because Hawaiian Airlines desperately needs a culture reset and and employee reset. Until then, I'll be avoiding this airline entirely and recommending others do the same, especially if you're traveling with children. Absolutely unacceptable read more

Took 3 inter-island flights - from Maui to the Big Island, from the Big Island to Kauai, from Kauai back to Maui. No issues, flights were mostly on time. 1 time there was a delay but due to malfunctioning equipment at the airport that grounded all flights in the area for a short time. Flights were short but they still gave a snack if they could and either a small water or juice. Staff was very friendly and nice. Luggage came out quickly and only changed spots a few times. Price was not bad for short and convenient flights. read more

Hawaiian Airlines is a GREAT airline for dependable, low-cost and high-quality travel to Maui! The staff is friendly and accommodating on all levels. Cherish at the Maui airport was very helpful when I needed to make a change. The flights are comfortable, and there's free wifi, movies, streaming, etc. Even the pizza pockets for lunch, and the breakfast pockets are good every time. I am a 100% convert to Hawaiian Air. Very grateful for their hard work and high quality. read more

An airline that had many pros but equally as many cons that made my overall flight to Maui mediocre. =PROS= *Meal: flight from SAN to OGG included a chicken tomato pesto bagel, cookie, sweet onion chips and beverage (complementary rum and punch). *Restrooms: plane had four relatively clean restrooms. *Outlets: in the comfort seats, there were multiple places to charge from while the average seat had a USB port for charging. However, I wouldn't pay for the upgrade since it didn't have that much more leg space or changes in seat quality. The pull out table was also very clunky for those with extra room as it came folded so items didn't fit as well as the standard plastic table. *Online Entertainment: a positive with a caveat. Had a decent selection of movies, TV shows, and music but we had difficulty connecting our phones. Thankfully the laptop connection was easier to set-up so we copied the url into our phones. Otherwise, we needed the app (that we didn't know we needed preemptively). =CONS= *Rude Staff: one of the flight attendants snapped her fingers to one of my fellow passengers and pushed people aside when the flight landed. We moved to the emergency section and informed that our bags would be relocated with us so we wouldn't have to wait for everyone getting their items after the landing--they weren't moved. *Cleanliness: upon sitting, I saw a leftover band-aid from the previous flight and during our landing, staff came on midway and started cleaning the chairs while passengers were still on. They started releasing some of the cleansing spray that irritated the remaining people on the plane. In all my previous flights, the attendants consistently came around to collect rubbish while this crew left a plastic bag on the bathroom doors for everyone to drop off. Yes Hawaiian Airlines helped me get to Hawaii but with minimal input. I wouldn't pay extra for premium seats as there appeared to be little upgrade between the base and comfort options. Gotta work on that service because I wasn't feeling that aloha spirit. read more

See all

I've flown with Hawaiian airlines for a couple of times, and the experience is fairly pleasant. Their staff is nice and booking system is user friendly too. The airplane model is relatively new though still somewhat crowded. read more

Hawaiian Airlines - Airlines Near Me - Kahului, Hawaii

12/4/2022: Checking in~Still globetrotting . . . Somewhere~lol! Egregiously unnerving, HA charged me $30.00 for checking in my 30-inch Pullman luggage this morning: Seemingly outrageous, HA will charge me $30.00 AGAIN when I board another HA FLIGHT!!! Unhappy!!!! read more

Hawaiian Airlines - 12/4/2022: Checking in~Still globetrotting . . . Somewhere~lol! - Airlines Near Me - Kahului, Hawaii

On January 30, 2025, I boarded a Hawaiian Airlines flight from Boston to Honolulu, followed by a connecting flight to Maui. Unfortunately, inter-island turbulence delayed then cancelled all flights to Maui until the next day. Stranded at the airport, I secured the first available flight on the morning of the 31st to reach Maui promptly, purchasing a separate ticket to ensure my departure. The decision to acquire another ticket was driven by the need to guarantee my journey to Maui amidst the chaos and disarray caused by Hawaiian Airlines. Flight delays persisted, leading to a situation where my bags arrived before I did--a perplexing turn of events. Let me delve into the chaos, confusion, and disorganization that characterized Hawaiian Airlines' handling of the situation. Passengers endured over 2 1/2 hours in line at the customer service counter following instructions from the airline's PA system. Subsequently, the PA system advised passengers to call Hawaiian Airlines for quicker rebooking, yet reaching them by phone proved futile. Moreover, all rebooking tasks, including inter-island and connecting flights, were consolidated into a single line, while two other customer service desks remained unmentioned and unattended. The reimbursement provided for the additional ticket amounted to a mere $24.00 out of $184.00, a minimal gesture considering the widespread confusion, frustration, and anger induced by Hawaiian Airlines' disarray. Under the circumstances, a full refund would seem more appropriate. It's evident that Hawaiian Airlines has likely encountered turbulence-related disruptions in the past. However, the distressing and disorderly management of this incident raises concerns. Moving forward, I hope they establish a comprehensive plan to address such scenarios and ensure that their staff are adequately equipped to handle such challenges competently. The question of whether I will choose to fly with Hawaiian Airlines again remains unanswered for now. The decision is to be determined. P.S. One meal was served due to turbulence. However, staff was friendly and attentive and meal was enjoyable. Flight was smooth other than nature. read more

This was my first time traveling with Hawaiian Airlines. And I have to share my bad experience with cabin crew. That was really strange situation because I was thinking they are trained to help in situations like that. I had surgery four weeks ago and my doctor allowed me to travel. But I got unexpected bleeding and I got advice to lay down and stay calm. I saw three empty seats in the back and ask her if I can lay down because I don't feel good and she said no because the seatbelt sign is on at the end I was trying to explain to her that I have bleeding, but she didn't even want to listen to me. She just said if you can please go ti your place.. Even when I ask for a glass of water, she look at me like she was annoyed by me. At the end, I figure out that she didn't allow me to lay there because she was sitting on that seat when she didn't do something else. read more

I found the flight to be smooth and fast. I haven't travel in a while since covid. I found odd that this airline offers drinks and snack for purchase prior to the drinks and snacks complimentary. But maybe it has always been like that , I'm just not too much of a traveler. I do wear a mask now just in case we transport another disease. It does not bother while sleeping. Back to the airline, flight attendants were super friendly. And again, flight was pretty good. I'll fly with them again. read more

See all

Why can't this airline get their check-in kiosks to ever work with our passport, ever. It hasn't worked once during this trip at all. Most of your time is wasted waiting in the line at guest services just to get checked in. Then just as long wait for the security. read more

See all

Flight from OGG to SMF Original departure time: 1:20p (boarding time: 12:35p) It's 2:35p we're still on the ground. At first we were delayed because we had to wait for the last flight attendant who was on board an incoming flight. Her plane is waiting on the runway to taxi to the gate it was supposed to be in. One hour later at 1:35p she arrives... yay! We give her a hand... that wasn't her fault. We board the plane. All passengers on board, seated with our seat belts on, and we are still grounded. Now they are saying they need to complete some paperwork. Luckily, we are flying out of here because Maui has the strictest Covid-19 guidelines for incoming tourists. Aside from registering with the state's Safe Travels program (which was already a hassle) Maui County has added a new requirement. If you are flying from the mainland you are subject to an additional rapid COVID test upon arrival at Kahului Airport. This was just a layover for us coming from the Big Island and after deplaning we still had to scan our hand carry bags at a security check just to get to our next gate. Still waiting to taxi and fly out of here... it's almost 3:10p ¯\_('~')_/¯ We were told that there was some mechanical issues earlier. Now we are delayed because the plane needed extra fueling up and they had to run to town to get. LoL! (that last part was a joke, I think) Review #2250 read more

Hawaiian Airlines - 06.06.21 our plane on the left is delayed boarding because we are waiting for the last flight attendant who is on that plane on the runway - Airlines Near Me - Kahului, Hawaii

See all

Hawaiian Airlines is an incredible experience. I walked right up to the kiosk, checked my baggage and, got my boarding pass, and a gentleman came over and took my luggage for check-in and directed me to my gate. The restrooms are very clean. I usually fly Southwest, but I got a better deal on Hawaiian and to be honest with you. The service is better at Hawaiian Airlines. I got up to use the restroom, even though the seatbelt sign was on and I didn't get reprimanded not once. The food service came immediately and consisted of an egg and sausage sandwich, which was halfway decent. I mean, you gotta be really hungry to enjoy it but it's better than a lot of other airline meals that I've had in the past. The other thing I appreciate about Hawaiian Airlines is they walk throughout the cabin with bottles and cups of water to ensure that all of the passengers stay hydrated. On this particular flight, I don't even think it was 20% full so I had an entire road to myself and was able to lay down and take a nap. I do suggest Hawaiian airlines, especially for their excellent service. read more

Excellent first class flight from Sacramento to Maui! Smooth flight, great staff, great snacks, food, and drinks, excellent customer service the entire time. First time flying first class and first time to Maui. So well worth it. Front row the best as we had a lot of leg room. I would fly first class again on Hawaiian Airlines! Thank you! read more

Customer service is terrible. Numerous delays and cancellations. Customer counter is understaffed.

This is possibly the worst airlines I have EVER flown with in over a decade of flying. It took us over 12 hours to get on a 30 minute flight to Kona from Maui. The flight coordinators were INCREDIBLY rude and unprofessional, and repeatedly lied to us over and over about what was going on with the flight. They told us several times wrong departure times. Their managers insisted the staff was at fault and then the staff told us the manager was at fault. The manager was also unprofessional and directed people to get angry at staff uninvolved in the flight. They also refuse to honor Delta or other airlines ticket policies that are through them. This is a TERRIBLE airline and nobody should ever fly it. Joshton in Maui is the most rude and absolutely ridiculous manager. He consistently lied to us about information regarding our flight, and what's worse is he falsely blamed his staff, causing one girl to break down crying. Even then, he refused to take responsibility for his actions. Despite our flight being delayed 12 hours due to incompetent communications on their behalf, they refused to give us food vouchers and then decided to give them to us....5min before places closed. tLdR- unprofessional, rude, and consistently give out wrong information. read more

Great job all around. But I couldn't believe I had to buy a seat for my companion panda, Oreo. HA's A330 fleet is getting kind of old.

Oh My! The worst experience of my 65 years at the Maui Airport today! Hawaiian Airlines has become the worst company in America. No interest in being helpful. Rather the opposite! Really despicable! 1 hr later flight missed, connection missed. They all seem so unhappy and taking it out on there customers. Went over to Southwest and a whole different demeanor. Thank heaven we have a choice! read more

#ThankfulThursday - I am a day late but can't think of a better way to appreciate this great Airline and it's amazing workforce on an Aloha Friday! Looking back with a thankful heart and flying forward with a joyful spirit resonates deep within this iconic local business that has faithfully served Hawaii as not only serving as the gateway throughout the pacific, but also as a major contributor to the community. The Aloha spirit from the Hawaiian Airlines O'hana flows beyond the airways into the hearts of those in need with a vast team of volunteers that contribute countless hours, money and Aloha to numerous charitable organizations. I am blessed to be apart of this wonderful company and have seen the integrity and true character of leadership from the top down during these unprecedented times. A heartfelt MAHALO especially to those who have sacrificed income by taking voluntary furloughs & early retirement to save fellow employees from layoffs, as Hawaiian Airlines rides out these epidemic turbulent times. Rest assured, Hawaiian Airlines will continue to provide safe, dependable and reliable service to and from the Hawaiian Islands, while spreading Aloha throughout our community and the world. read more

See all

Horrible service and the flight attendants don't even follow their own procedures for safety and standards. Flew Hawaiian almost a decade ago and wasn't that great so gave them another try on our trip to Maui. Big mistake. Look at all the other reviews and save yourself the headache. Other airlines are best or just go somewhere else to avoid the airline as a whole. read more

I haven't ridden in ALL of the airlines in existence, but in terms of hospitality, HAWAIIAN AIRLINES certainly embodies the ALOHA spirit. Free snacks and alcohol. The attendants are warm and welcoming. read more

Which airline gives you a good workout? Hawaiian airlines. The walk alone to the terminal is about 15 minutes. Expect delays on this airline but comfort helps balance everything out. Flying to the islands we sat on the runway after landing for about 45 minutes because there was nowhere to go. Coming back we sat on the runway for take off for 45 minutes because the toilets were not flushing properly. If you are not willing to pay for First Class at least pay for the extra comfort seats that give you an extra 3 inches of leg room. A light meal is always provided along with a snack. My biggest complaint was they took/threw away my sealed Coffee PB and J in my carry on, then opened up my coffee and tested it. To make things even worse I was able to re-buy it at a giftshop inside for even more money. If your looking for pineapples they don't sell them at this terminal. read more

This place is frustrating. Yes they get me to Hawaii but the calls to customer service are ridiculous. And it's not because the people don't speak the language, it's because they don't answer my questions. Example 1: I asked about a flight and could only see times from 6 am to 11:30 am. I wanted to know how to find the afternoon flights. The customer service person wanted to know when I wanted to leave. I didn't know because the price, number of layovers and so on are used to make my decision. She kept trying to get me off the phone. Now, I was on my Chromebook, my work laptop, my husbands mac book, and my phone. So, under the guise of transferring me, she hung up. I called back and spoke to a manager who explained that there were no afternoon flights. None? Why didn't the first person tell me? The manager took notes to send to this other person's manager. Example 2 - I need a gluten free meal. So I have to call 7 days ahead of time to order it. The problem, getting through to order it. Can't we specify that we want one when we buy our ticket? I can tell the gf people because we don't eat the meal, and order extra chips. Example 3 - The gluten free snack box is $8. What? And if the hummus didn't have liquid running from it (gross), I probably wouldn't care. But I do. Example 4 - They claim the flight is full but every other seat is empty. If you want to distance, thank you and goddess bless because I want to too. However, to get on and sit next to a cougher or in front of one is pure torture, and to go to the loo and find all of the extra empty seats is more torture. The app doesn't work consistently, so it bumps me off and I have to log back on, only I can't put my Hawaiian Airmiles number. Bugs me because when I return, the videos I have already watched aren't labeled, so I have to pick and choose to figure out which three of the seven videos I have watched, and no I don't watch them in order. But why the second star? Well, I arrived in one piece and that's worth something. read more

So I remarried last year. Now we spend our time between Maui and New York. I want to go to Oahu to visit friends. I had forgotten to change my name on my Miles account. I talked with agents more than once and got bad information from just about everyone. It has been more than a week. I had made a reservation that I then had to cancel because of this. I rebooked on another airline. Here's the chat I am currently on: (check the times) Info: How can I help you today? 13:28, Apr 24 You: Still waiting for my name change. You have all the needed documentation. Info: Mahalo for contacting Hawaiian Airlines. 13:31, Apr 24 You: ? Info: You've been connected to an agent. 13:32, Apr 24 Melissa: Aloha, this is Melissa, thank you for reaching us. May I have the incident number and your full name? 13:33, Apr 24 You: there are several 13:34, Apr 24 You: 250423-000815 250423-000826 250417-000265 13:36, Apr 24 Melissa: Thank you. Please allow me a few minutes to look into this. 13:41, Apr 24 Melissa: My support is now checking the status of your request. 13:46, Apr 24 You: any luck? Info: An available agent will be with you as soon as possible. Mahalo for your patience. 13:51, Apr 24 You: is anyone there? 13:57, Apr 24 You: wow. how hard is this. I can't be the first woman to request a name change. Info: You've been connected to an agent. 13:59, Apr 24 Faith: I apologize for the inconvenience caused to you. 14:00, Apr 24 Faith: Thank you for the information. Let me check for the information. read more

We've been flying Hawaiian Airlines not consistently for a few years, and we just flew direct from OGG (Kahului, Maui) over to LIH (Kauai) and back to visit our friends. That's why we had decided several weeks ago to book our return flight to SAN (San Diego, CA), on a non-stop from OGG. When I booked, I got seat 12B, and Judy got 11J, a window seat, which she prefers. Fast forward to just an hour ago, after I received an email from Hawaiian suggesting that we check in, and according to that email, our seats were still what we had paid for. So, I started to check-in to see if I might be able to move myself next to her. However, when the seating assignments showed up, her seat had somehow magically been moved to 45H ("back of the bus"). If I had been flying by myself, I would just roll with it, but when she and I travel together we want to be close to each other. I immediately called Hawaiian Airlines support, and got a nice lady who looked into it, confirmed Judy's original seat, and also confirmed that somehow it had been rebooked out from under her, and she had been reassigned a seat at the very back of the plane. After another 30 to 40 minutes of periodic "hmm"ing, and contacting her own support, she came back with a message from her own support suggesting that I had changed her seat myself. I politely corrected her and said that is not what happened. She can ask her technical support to confirm my session logs that as soon as I saw that my wife's seat had changed, and before clicking any seat changes for myself, I called the airline support line. After some more "hmm"ing, I finally asked her to confirm whether or not she could reinstate my wife's original seat. She confirmed that she could not, and then I asked her to cancel this flight, and we would be taking another airline, where we could sit next to each other. I'm extremely dissatisfied that my wife was bumped to the "back of the bus", even though we had already paid for that seat, including the upgrade price. If reservations are treated like this, then we are disinclined to fly Hawaiian again. read more

Hawaiian Airlines - Our seat assignments before checking in. - Airlines Near Me - Kahului, Hawaii

Unbelievable. We're stranded on Maui with a 3 year old sleeping in a car. No place to stay because everything is sold out due to the wildfire. They won't allow us to change our flight or refund to get us out of here. And want us to buy new tickets to get off a burning island. I honestly don't understand how they expect us to stay here and not let us change our flight to come home sooner. We have no place to stay, everything is booked. How is an accommodation like this not able to be made?! read more

My go to airline to Hawaii, I've had mostly positive experiences with them. The stewards and stewardesses on this airline are wonderful and really exude the aloha spirit, even during COVID. I love the flowers in their hair and smiles. They are caring and friendly when you need something or ask them a question. It makes you feel like you're in Hawaii. While at times there were a few unpleasant individuals (hungover ticket/bagging agent with selective hearing, sassy agent at door with no aloha spirit, tired and irritable fight attendants on the end of their shift on the leg back to the mainland) my positive experiences has outweighed those unpleasant ones. The first class section is very comfortable. They are also handling Covid well and taking proper precautions. When you enter the plane each person receives an individually sealed sanitizing wipe. The blanket and pillow are also individually sealed, and so is the in-flight magazine. Bathrooms are clean and saw the stewards/stewardesses in the bathroom multiple times with wipes to wipe down handles. They offer free tablets and headphones (sealed) which has in flight entertainment with movies, music, and some games. The food was really good and was served hot (see photo). The snack was Macadamia Nuts! They had beer and mixed drinks. They even have the popular Maui Brewing Company Beer. Non-alcoholic drinks were the usual but since it's Hawaiian air they also have POG (passion orange guava) juice. They didn't have any hot beverages this time however due to the pandemic but they usually offer tea, coffee, and hot water. The seats have ample space and a nice soft leather. You can recline your seat back about 4 inches and there is also a foot rest which extends out about 7 inches. Arrival went smoothly and it only took us 10 minutes to show our negative Covid tests and get to the baggage claim! Mahalo Hawaiian Air! read more

Hawaiian Airlines - Delicious gourmet caramel cheesecake, warm croissant with butter and jam, fruit salad with actual sweet fruit, kale omelet. - Airlines Near Me - Kahului, Hawaii