Cancel

    Open app

    Search

    American Airlines

    1.7 (69 reviews)

    American Airlines Photos

    You might also consider

    Recommended Reviews - American Airlines

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Bottled water and large entertainment screen in first class
    Steven H.

    We had a fantastic experience with American from Kahului to LAX. I see that many of these bad reviews are related to either the airport itself (i.e. a dirty bathroom?), another American airport, the AA app, or "old planes". If you are flying to/from LAX to ANY Hawaiian island you will be on Americans brand new Airbus A321 aircraft. They all have leather seats in both cabins as well as large screens with free movies and entertainment. If you are flying to/from Phoenix keep in mind this is an old US Airways route and you may get that "old plane" that some are complaining about. We checked in about 90 minutes before departure time and there was no one in line. We were though security in just a couple minutes as well. The boarding process started right on time and we even left early. We were lucky to be sitting in First class thanks to our miles. We had a large Dasani bottled water at our seat (like coach) and a nice leather seat with a big screen. The food was very good for "airline" food. They served ahi tuna on rice, a salad with lilikoi dressing and hoisin short ribs with mashed potatoes along with warm taro rolls or hawaiian rolls. I was pretty impressed with the quality of the meal. A fully loaded ice cream sundae with macadamia nuts was offered for dessert. The flight attendant working up front provided evreryone with great service for the 5 hours back to LAX. I would not hesitate to book American again to Maui, we had a great experience.

    This old plane. Showing its age. Us hasn't been around in two years.
    Justin A.

    Don't fly AA out of OGG. AA puts the worst planes on this route... Beat up seats, old planes that show their age, and really awful configurations. Right now I'm sitting on a plane from.... Guess it?!? ATA!!! No individual tvs and awful configuration straight out of a nightmare. This is a leisure heavy route so that makes sense but I really recommend flying hnl to dfw where you get a full lie flat at least. AA needs to invest a bit on this route! Torture tube route!!

    little table pretty big

    See all

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 2
    Love this 5
    Oh no 0
    Photo of Jim Z.
    0
    48
    0

    9 months ago

    No one at counter in Maui. They changed their version of app that does not take in affect I have an old phone with no warning

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Frank B.
    19
    236
    84

    1 year ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Greg T.
    173
    762
    3122

    5 years ago

    Helpful 4
    Thanks 1
    Love this 3
    Oh no 0
    Photo of Kevin B.
    0
    120
    28

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vince N.
    665
    2398
    12577

    9 years ago

    Helpful 7
    Thanks 0
    Love this 6
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Greg G.
    0
    97
    83

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeff R.
    0
    951
    0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amien P.
    28
    181
    4

    13 years ago

    Helpful 3
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Jordan B.
    175
    72
    31

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Derek W.
    15
    78
    10

    11 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of D G.
    0
    28
    0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Josyj J.
    8
    106
    24

    10 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Keith W.
    905
    15
    0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    No WIFI........yes that is first world problems, but we live in a first world and you compete with other airlines. WIFI on planes.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sherry M.
    183
    22
    1

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 2
    Thanks 0
    Love this 4
    Oh no 0
    Photo of Chris M.
    339
    1058
    1299

    12 years ago

    Horrible, horrible airline. Stay far away. I will never fly Americrap again. Suck it Americrap!

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    Page 1 of 2

    Ask the Community - American Airlines

    Review Highlights - American Airlines

    Our flight from OGG to LAX on 11/23/16, first class, was serviced by Amber.

    Mentioned in 7 reviews

    Read more highlights

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Hawaiian Airlines - We each got our own POG (passion orange guava juice)!

    Hawaiian Airlines

    2.6(450 reviews)
    0.2 mi

    Available 24/7, customer support at +1~(888)~738-06.99** can assist you with booking issues and…read moreflight change requests. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again.

    phone to CALL Airlines at $$ +1 (888)~ 738~0699 ** ^^@.@^^ *phone number,...read moreavailabl  For…read moreAll Airlines' phone number.This 24/7 toll-free customer support line provides real-time help. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with that Airline I paid $14O for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain. Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that.

    Photos
    Hawaiian Airlines - One juice each!

    One juice each!

    Hawaiian Airlines
    Hawaiian Airlines

    See all

    Kahului Airport - Southwest wing is newer and looks nicer than the Hawaiian Airlines wing

    Kahului Airport

    3.2(1.2k reviews)
    0.1 mi

    MAUI - took a trip to Maui in my birthday month . Landed at OGG airport and it immediately…read moretransports you back in time . It's an open air old school airport with the island breeze flowing through and lots of travelers coming through . Staff is not as friendly and you would expect. A bit on the pushy side actually !! Bag came a bit late but the Uber pick up was very close and we got on our way shortly after. On our way out was the longest line and heard it can get to a 3 hour wait !! Still too small and they may have to think of an expanding soon!!

    STILL Maui No Ka Oi!…read more Finally, FINALLY got to go back home after nearly a decade of being too busy with life in Vegas! Wanted to take the wifey on a much-delayed quick mini honeymoon to early celebrate our upcoming 15th wedding anniversary! PLUS it was a great time to finally see Mom again at home! Kahului Airport (or the OGG) is still basically the same as my last visit! No frills type of airport - safely land & the payoff is the lovely view of the island of Maui...and the smell of paradise! Worth it if you ask me! Oh, and now they've got a California Pizza Kitchen too now in the terminal's food court - only one on the entire island! I don't care if the Kahului Airport hasn't been fully modernized yet to today's standards and I don't care if there's no slot machines by the gates (HA!) - I love when I fly back into this place! It indeed truly still feels like HOME to me! Stay the same, my nostalgia thanks you!

    Photos
    Kahului Airport - Corridor at Kahului Airport

    Corridor at Kahului Airport

    Kahului Airport - Beautiful View

    Beautiful View

    Kahului Airport - Renovations

    See all

    Renovations

    Mokulele Airlines - Blast off!

    Mokulele Airlines

    3.0(45 reviews)
    0.3 mi

    We're on Maui, my new service dog is on Hawaii, after looking at the well known commercial airlines…read morewhose schedules didn't work for us, I found Mokulele. I needed to go from Kahalui to Waimea and boy was this easy. Small planes, with really nice staff, from counter to pilots. Our flights were easy, quick and fun. You can no longer watch the cockpit on regular flights, but you can watch the take off and landing on these flights, so much FUN. We met our dog in Waimea and came right back to Maui. So simple. The only negative is that our schedule changed several times but nothing that really made a difference for us. I will definitely use them again in the future. So easy to get from island to island without having to go through Oahu.

    Garbage all the way around nowadays. If 0 stars were an option, I'd still go lower. Flew with them…read moreyears ago and everything was as reasonable as one could expect. Way too many ownership changes over the years for one to expect quality to still be in the top 5 company goals. I had multiple reservations/flights cancelled for BS reasons and then customer service was terrible every fricken time I called - no idea where the call center is, but it's crap too. The last time, they didn't even bother to process the refund I had called to request in the first place so I had to call back and burn another 30 minutes on the phone to do it all over again. Wasted more than 5 hours of my life between setting up flights with the transport of an animal between the islands and then having to request refunds because they would cancel the flights 24-36 hours in advance for one of a multitude of reasons which was different depending on who I talked to. First it was an "unscheduled maintenance", then it was "staffing", then it was "regular maintenance with no back up plane planned" and finally "weather related" and "unforeseen circumstances". And each and every time, the flights were cancelled more than 24 hours in advance...what in the actual FFF? Over and over again during the course of a week of flights, they'll happily sell you tickets on flights they just continually (planned to) cancel. STOP SELLING TICKETS if you can't actually supply the flights. Get your sh*t together or close up shop. Don't waste your time booking and just avoid the nightmare.

    Photos
    Mokulele Airlines - Our little plane, so compact and comfy

    Our little plane, so compact and comfy

    Mokulele Airlines - Check In Counter

    Check In Counter

    Mokulele Airlines - The plane! The plane!

    See all

    The plane! The plane!

    Southwest Airlines - All the seats that are available but you're assigned the worst seating.

    Southwest Airlines

    3.2(55 reviews)
    0.0 mi

    Southwest is my usual go to when flying domestically. I like the open seating and I especially…read morelike free bags as I am a major over packer. This review is specifically for flights in and out of Maui. This is one of the longer flights Southwest offers and you are not going to get those random cheap flights here. Cheap flights here happen in the off season. That being said, I thought what I paid was slightly too high considering the amenities that are both included and not included in the flight. As far as customer service goes, Southwest is always friendly and also funny. Flights take about 5-6 hours from LAX. Both flights I took from LAX to Maui were on the 737 MAX8 which is definitely more spacious and comfortable that the planes they use on most of their domestic flights in the main lands. We actually found it had more legroom and width of the seats. What they are missing are screens for TV or movies. What they offer is Wifi and access to movies through their app. The selections of movies, TV shows and music was decent and the app also showed flight times, altitude, etc. For a flight this long, I would think they would offer an in flight meal. That they don't, but they do offer a larger snack pack that has crackers, cheese, snack mix and fruit snacks. They also offer another light snack later in the flight. Drinks are your usual suspects but you can also pay for adult beverages as well. The lavatories are kept clean but quite tight for a bigger dude like me. I haven't taken a super long flight in awhile and this flight far exceeded my expectations.

    Went from free seating to assigned seating. They now make you sit in seats where they put you in…read morethe most uncomfortable seats possible. Many rows in the back were open and they had me sitting next to an elderly couple. I had moved to an open row and they forced me to make the older couple move together so I could sit there. They're excuse is "because the plane is balanced" Before when they had open seating they only required a certain number of people to sit in the back part of plane and didn't specify where just as long as it was in the back. Probably another ploy for corporate greed so you buy your seating.

    Photos
    Southwest Airlines
    Southwest Airlines
    Southwest Airlines - Passenger in emergency exit row seat 15D put tablet fully upright so that I could watch 49er-Packer game from seat 16C

    See all

    Passenger in emergency exit row seat 15D put tablet fully upright so that I could watch 49er-Packer game from seat 16C

    American Airlines - airlines - Updated May 2026

    Loading...
    Loading...
    Loading...