Kapalua Airport, where do I start. I have loved this place for all of my life, growing up with the…read moreMokulele Airlines and the 'Ohana by Hawaiian aircraft flying overhead after departing and arriving into this airport have been some of the best memories I have ever had. And I must say, although I love this airport more than most things in life, it does not cloud my judgement of the facility whatsoever. I first want to mention that this airport has changed a lot over the years, it used to be quite a bustling place with great connections to neighbor islands on several airlines. The facility was always wonderfully clean and efficient, and the services offered were plentiful, with a full TSA security screening station and the ability for passengers traveling onboard the Hawaiian Airlines service to clear TSA and check bags in Kapalua and then have them checked through to the final destination, with no need to recheck bags or go through security once you arrived in your connecting airport. There was even a snack bar and a car rental on airport property at one point. Never mind indoor restrooms and plenty of literature for tourists arriving looking for things to do. It was a great place. Then, the cuts began. The 'Ohana by Hawaiian service was wonderful, however was abruptly ended and subsequently permanently terminated in 2020, in part due to challenges from the COVID-19 pandemic, leaving Kapalua with no mainline airline service. Even Mokulele Airlines has ended many services out of the airport, such as to Kona, Kahului, Lana'i, and Moloka'i, leaving the twice daily flight to Honolulu as the only option for flying out of Kapalua. And now, that service is lacking. As the only service into Kapalua Airport, it runs quite inefficiently, sometimes flight cancellations run for weeks on end with no apparent reasons as to why. And, when flying with Mokulele, which is a wonderful company, you are unable to clear security or check bags to a final destination from Kapalua Airport, instead, you must go through security and check bags at your connecting airport. And now, thanks to the lack of service to the airport, much of it has been vacated. The absence of Hawaiian Airlines on the field has led to the closure of the popular TSA service that allowed passengers to clear security in Kapalua and be good for all of their connecting flights. And, even the snack bar is now gone, leaving no food options in the immediate vicinity of the airport. Even the rental car facility has left. And the only place you can go from this airport is now to Honolulu. And I do want to clarify, none of these cuts are the airports fault, which is why I still rate it five stars. I simply include the history to demonstrate why things are the way they are today. The facility is wonderfully clean, kept up from the marvelous maintenance team. And the staff are all very friendly, always willing to chat or just pass a smile on. It is truly a magical place. And, the airport continues to be of major importance to the West Maui communities, providing an essential cargo hub into the west side, with FedEx Feeder and FedEx Express operating flights into the airport, and serving as a substantial connecting point for the onward ground connections. Kapalua Airport is a wonderful airport, and I am confident that they will find a way to add more services and return it to its former glory once again. Aloha a hui hou, Kapalua Airport.

Maui has two airports, this place was convenient this time around. Here was my experience…read more Ambiance | Very simple. A little old school but that's all to it. Nothing flashy, a little art and culture and pretty clean. Parking | Plenty of parking but I guess it's not a mainstream airport. Customer Service | Friendly people. Can't complain. Didn't miss my plane and I got here safe. Overall | 4 Stars. Lovely. It's great to be welcomed by the West Maui mountains and the lovely ocean. It's a touristy and farming side as there are great gems to see here such as downtown Lahaina. Tips: * Best place to flyout if you're island hopping from the West side.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Everything we experienced from this hotel was fantastic! While waiting for our Lua Hula show to…read morestart. We posted up at a bar to get some adult beverages. We were a few hours early. We had a large group. Our bartender was awesome. Walked around to look at the Decor that this hotel has to offer. Not dissapointed at all. Very fancy. At the end of the night, after the Hula show was said and done. It was easy to get our rides share in the front doors. The workers were very courteous. The Hula show was entertaining. The food was just okay to me. The drinks were superb! I would book a room, dine and enjoy the entertainment of this hotel. Beautiful place right on beach front property!

Just Do It! First rate service and tour of Road to Hana! We…read morewere picked up promptly at our resort and our Driver/ Tour guide Tom was personable, fun and extremely knowledgeable about the islands history and the people of Maui. Food and drink were provided which was better than expected and plenty of it, along with plenty of bathroom breaks. The van was comfortable and limited to 8 guests and we had a good group. We were so glad we didn't drive it ourselves because Tom showed us sooooooo many things we would have driven right by. If you're not sure about taking the tour or driving yourself...do yourself a favor and take the tour and enjoy the Road to Hana!!!

In response to the owners lies - (Original reviews in…read morephotos. Yelp said I reached my character limit capacity. Added more photos for our proof). There was no one else on the tour except one couple, whom we had no issues with. The 7 people on the bus was my family of 5 and one couple. 1. There was a hiccup in your booking system, you allowed us to book a tour because you did not close your online reservation window. If you were sold out why did the website allow us to make a reservation? Hence the "hiccup". After we booked the tour, we did move a flight around so this person could make the tour that we had a confirmation email for. Very unprofessional to email the next morning saying you were sold out AFTER we made the booking. Yes we did book late but if you were sold out you shouldn't have allowed us to make the booking plain and simple. We called multiple times because we were asking about pick up arrangements and were told to keep calling back to see when/if the tour filled up, because only then would they be able to tell us what pick up rotation we would be in. I wanted to know what hotel would be the first pick up, etc. I didn't care that our two parties were not on the same bus, which was why I didn't mention it in the booking. 2. Since you claim to have the proof that he wasnt speeding, why dont you show it? It absolutely does corroborate with the Google maps picture. I did move the camera to get a video of how bumpy the bus was DUE TO HOW FAST THE DRIVER WAS SPEEDING! But I'll include another video straight ahead where you can see how fast he flies past the mountain. As for your lies, you need to come up with better ones. I asked for a Spanish translator due to the fact only ONE person in our party spoke Spanish. The fact that you guys said we were speaking Spanish all day is hilarious because NO ONE IN OUR PARTY SPEAKS SPANISH except my mother in law, who didn't speak the whole trip. Let's add more proof that you guys are racist - when the driver picked us up II asked about the Spanish ear piece translator before my mother in law was there. The driver said no, he said I speak a little Spanish so I will do my best to speak to help you guys out. 5 minutes later he came up to my husband and started speaking Spanish. My husband told the driver he speaks ENGLISH. Louie said oh you were quiet miguel so i figured you were the spanish speaker. we were asking about translation for my mother in law. I'll also add he made multiple claims about how Latinas were "so violent" and people had to watch out for us. let's add to the review that not only are you guys liars, you are racist liars. Your tour driver is a liar, we were all sleeping on the drive back due to how sick/tired we were. Your tour driver is clearly lying to cover his mistakes. 3. We didn't ask the tour driver for ONE illegal thing AT ALL. Due to the fact he was an arrested convict (which you can find proof of by googling it) he made illegal stops on his own! He even mentioned how the rangers loved him and when HE chose to make the illegal stop in front of the waterfalls, the ranger allowed it bc they told him make it quick. We appreciate the opportunity but never asked him for one illegal stop. 4. I never said we missed anything, I said I couldn't help but wonder if we missed something. Since you want to be so detailed, we actually DID miss Ohe'o Gulch / Seven Sacred Pools (D) Charles Lindbergh's Grave / Palapala Hoomau Church Kipahulu scenic ocean views, St. Joseph Church Kaupo Ranchlands / Haleakala backside views / Maui's Last Lava Flows (D) Maui's Upcountry / Kula (S) 6. The entire tour WAS my family. Let me also add one thing I forgot to the review someone in your company gave our tour guide my number and he texted me twice asking me for his tip which was EXTREMELY unprofessional. This is an extreme safety violation. He unprofessionally texted me "This ***** Just making sure I did venmo right.. If sent tip, I have not recieved..." at 7:27pm. And "If you could let me know.." at 7:56pm. For my safety, I should NEVER have received text asking about a TIP! Even if he was wondering about the tip because he wasn't used to electronics, you still should never text someones personal cell phone number. Since he did mention multiple times that he was a liability I was scared he was going to show up to our hotel since he knew my number, hotel location, etc. Where is the response to the bulk of my review??? Do you have an explanation for how we know all this information about him being fired from his last tour job? How the current owner was only allowing him to drive as a fill in driver as a favor? Why was he a liability? Bc he speeds and risks the lives of passengers? In one of my videos I do have him talking about the story of how his dad gave him money and guns to illegally transport. As I have over 500 videos from this tour, you guys are lucky I don't want to go through and find the hard proof I have. Where is your hard proof?

Had a wonderful panoramic view of Maui and the surrounding Islands with an engaging and informative…read morepilot.

Very disappointing experience. The tour advertised six major sightseeing locations, but the pilot…read moreonly flew us over three of them. While it was raining that day, the pilot only called beforehand to say we'd get wet walking from the car to the plane. He never mentioned that we would miss half of the advertised sights. After the flight, I requested a partial refund because we only received about half of the promised tour. The pilot then claimed he had warned us that weather would prevent us from seeing several locations, which simply isn't true. I understand that weather can affect flights, but customers should be clearly informed when major parts of the advertised experience won't be delivered. Poor communication and misleading expectations made this a frustrating experience.

We have used them many times on many trips. They've always been reliable and I love supporting a…read morelocal business.

I contacted Lee ahead of time to schedule an airport pick up for my 18 y/o daughter. I requested a…read morefemale driver. He was able to do that & even put the 3 of us on a text. His directions & pictures for her to follow for pick up were perfect as this was her first time traveling on her own. She got to the hotel no problem & I appreciate the safety factor. Her driver Teresa was wonderful! We will for sure use West Maui Taxi in the future!

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

Rating: The minute you step foot into the lobby and see the…read morestunning views behind you, you know that you have stepped foot into paradise. From the lobby's balcony, you look out at the beautiful landscaping, the fun pools, and the beautiful ocean staring right at you. The "Magical" Highlights Let's start with the highlights, because parts of this trip were truly breathtaking. * The Beach & Black Rock: The beach was absolutely stunning and surprisingly uncrowded. The most magical part of the entire trip was wading in the water at Black Rock. Two days in a row, I had two HUGE turtles swimming around me; it felt as if they were following me and playing with me. It was the most beautiful sight I've ever encountered. * The Staff: The staff deserves a medal. Every person greets you with a "Happy Aloha" that feels genuine. My husband and I felt like we'd been best friends with the poolside bartender for years. * Housekeeping: The housekeeping staff was absolutely amazing. Every time we came back to our room, it was pristine and very clean. I made sure to leave a $10 tip every day just to let our housekeeper know that we truly appreciated her service. * The Drink: Order the "Put the Lime in the Coconut." It's $22, but it became my very best friend. The Room & The View The hallways leading to the rooms are a tad bit outdated, as are the rooms themselves. However, you are only spending about 5 to 10% of your time in your room anyway. * The Mountain View: We had a room facing the golf course, which offered the most beautiful mountain views. * The Balcony: Our balcony was only big enough to sit one person, but I truly enjoyed sitting out there every morning with my coffee. It's not worth spending the extra hundred dollars for an ocean view when the water is just a short walk away. Pro-Tips for Your Stay * The Pool Chair Hustle: If you want a spot by the pool--especially if you want one with an umbrella--be prepared to put your towels out on the lounges around 6:30 in the morning. By the time you actually head down between 9:30 and 10:00 AM, they will pretty much all be full. * The Safeway Save: I highly recommend stopping at Safeway to pick up items for your refrigerator and having some beer on hand. It helps save a little bit of money considering the other costs. * The $47 Breakfast Gamble: Be prepared to spend $47 on the all-you-can-eat breakfast buffet. Some days it's an absolute hit, others it's a bit of a mess, but the waitstaff and hostesses are always amazing. Take full advantage so you can skip lunch! * The Starbucks Struggle: Expect a 30-minute wait. But hey, who cares about the wait? You are on vacation time! The Cost of Paradise Along with your daily room charge of $600 or above, be prepared for the extras. It adds up very quickly: * $56 daily surcharge fee * $45 daily garage parking fee * $47 breakfast fee (per person) * Extra charges for umbrella and chair rentals on the beach The Verdict: If you want a great pool, a stunning beach, and turtle encounters, this is your place. If you want updated amenities and a bed that doesn't swallow you whole (ours had quite a "dip"), you might want to look elsewhere.

This is a great escape from all the busy areas. Yes it can be a 15-20min drive sometimes to some of…read morethe more touristy spots but, this is a great, quiet area that has great views. We were lucky to get a Villa higher up on the hill. From here you can see the ocean over the trees. I lost count how many rainbows we saw. Our villa was very clean and had a beautiful balcony overlooking the pool out towards the ocean. They provided coolers and pool toys which was nice. There are a few restaurants and a general store nearby as well. The pools are kept lukewarm to warm which was nice. They can get crowded but its a nice area to lounge in. I would definitely come back if I have the chance.

Beautiful courses, even the range is very well kept. Bag…read morecheck area to make things quick and easy. Giant proshop with all one could need. The views are worth every dollar.

My family was blessed enough to stay here in #310. What a beautiful condo! As soon as we entered…read morethe front door we knew we had found a real gem. Everything was as promised and even better. The condo was fresh, immaculate, better stocked than most, well decorated and very comfy. It was so truly inviting. We found the ocean front view spectacular, even better than expected. We so enjoyed many hours on the lanai. From the lanai we saw many turtles, whales and the gorgeous sunsets. We saw not only many rainbows but double rainbows!! We did not want to leave. We even tried to extend our stay but the airlines didn't cooperate. Oh well, at least we will be back to stay here very soon and many mores times after that. We've stayed at many nice places while in Hawaii, but until now, we've never found such a perfect place for such a remarkable price.

We stayed in 217 for our honeymoon and LOVED it! It's so peaceful and calm here. If you are coming…read moreto Hawaii to relax, this is a perfect place to ditch the kiddos, sit on the Lana'i and watch the gorgeous views. There were turtles right outside the sea wall everyday, we could even see them from the Lana'i. There's a small beach that you can swim in if you walk down the stairs as well. The condo itself was just like the pictures. Bed is pretty comfortable, shower is completely renovated and very nice floors. The kitchen has a nice big island and plenty of room in the refrigerator. There were also beach chairs, a rolling cooler, and beach chairs for us to use which was perfect. Kahana is pretty close to Kaanapali but if you want to spend time in Kihei or further south then it's kinda a trek (about an hour each way). That was the only downside. We also got a text from the property manager a day into our trip making sure everything was ok which was appreciated. We would definitely stay again!

Had to leave a review because this was honestly one of those rare experiences where someone just…read morecares. We stopped by Boss Frog's in Napili and ended up working with Victoria, who completely made our Maui experience better. Super friendly from the first minute, but what really stood out was how knowledgeable she was about the island--not just the usual "tourist stuff," but real local insight. She helped us get everything set up for a snorkeling day with our 5-year-old (which is not always easy). Took the time to properly fit all the gear, made sure our kid was comfortable and confident, and explained everything in a way that actually made us feel relaxed about it. No rushing, no pressure--just genuinely trying to make sure we had a great time. What impressed me most was how much she went above and beyond. She helped us organize pretty much the whole day--snorkeling, a submarine trip, even gave us great lunch and shopping recommendations. And this wasn't in a "salesy" way at all. In fact, some of the best tips she gave had nothing to do with buying anything from them. She also did exactly what she said she would--followed up, communicated clearly, and everything was on time and as promised. That kind of reliability is underrated, especially when you're on vacation with a kid. You can tell she genuinely loves what she does and wants people to have a great experience. It never felt pushy or transactional, which is honestly rare these days. If you're in Maui, go to the Napili location and hope you get lucky enough to work with Victoria. Total game changer for our trip.

Great place to get gear. Julia was awesome and had great recs. Please fix the ac so she doesn't die.read more

Grand Astoria Wailea a beautiful resort that my kids stayed…read moreat, We stayed at Air bnb Grand Champion Villas and condos. Great host and condo was perfect! Location is perfect and a pleasant walk to great coffee and shopping,

Making the reservation was easy - however, no one came to pick us up from the airport. I sent an…read moreemail to the person I was communicating with via email and never received a response back regarding a status of our ride. Bummed after a long day traveling with little ones.