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Enterprise Rent-A-Car

4.3 (425 reviews)
Open 6:00 am - 11:00 pm

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I just had the single best Car Rental experience of my half century of being on this planet from the gentleman that helped me the day before on the phone to the wonderful lady name Sara who took care of me today she was the happiest car rental person I have ever met. The process was quick clean and easy. I rent Everywhere on Maui and this is not always the case. #bombincita

Ace T.

This review is for the extra surcharge for a nearly a gallon of gas that was added to my invoice. I literally just filled up at the gas station near the airport and I added those extra clicks to make sure the tank was filled. I was in Maui for a day to work and I think Enterprise saw it was my company who was paying for the rental and decided to squeeze that extra few dollars. It's a few dollars but it's a matter of principle and ethics. The car I got had a 35 miles to a gallon. I've been using Enterprise for years back home in Oahu. They are actually my preference next to Alamo whenever I needed a rental. But this left a bad taste in my mouth that would make me think twice about using them for my personal rental use. This is bad practice from a business standpoint. Consumers beware.

Trevor C.

We rented a Jeep from the airport and they were kind enough to let us pick anyone we wanted they just pointed to the Jeep's and said the key are in them. I was a little bummed that all of them seemed somewhat dirty but when we returned it and they asked if there was anything they could have done to make it better I told them about the condition of the vehicle and I received close to a $100 discount.

Hyundai Santa Fe

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8 months ago

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6 months ago

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2 years ago

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29 days ago

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4 months ago

Easy Reservations. Nice vehicles , great staff. Easy after hours return process. I always recommend Enterprise!

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1 year ago

Best experience I've had renting on Maui. Good value, nice new, clean vehicle and great, fast service. I'd highly recommend enterprise.

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Thanks for the positive review, Kris. We hope to see you again. – Lisa

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2 years ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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Thank you for your feedback, Keith. We hope to see you again. – Lisa S

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3 years ago

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1 year ago

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8 months ago

The wait to get car here absolutely ridiculous. Do not rent a car from this place. Go somewhere else!!!

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11 months ago

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2 years ago

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4 years ago

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1 year ago

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4 years ago

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1 year ago

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6 years ago

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2 years ago

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1 year ago

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5 years ago

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2 years ago

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4 years ago

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6 years ago

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2 years ago

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3 years ago

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7 years ago

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9 years ago

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3 years ago

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2 years ago

very great service. from the check in to the return they were very focused on customer experience. I will use enterprise again

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5 years ago

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3 years ago

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6 years ago

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Ask the Community - Enterprise Rent-A-Car

Does this location have a members express check in?

Thanks for your question, Jennifer. Location details may be found at https://www.enterprise.com/en/car-rental/locations/us/hi/kahului-airport-36e4.html. Thank you. - Lisa S

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Review Highlights - Enterprise Rent-A-Car

Will definitely rent from enterprise rent a car again here at the airport location at Maui.

Mentioned in 132 reviews

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Budget Rent a Car - We got a Nissan.

Budget Rent a Car

1.5(1.2k reviews)
0.2 mi

I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

I am a great fan of Budget. I get the fast break so I can avoid the lines at the counter. This time…read morewhen I went down to get my car, they did not have a display board to show where my car was. I had to wait in line and then they told me where my car was. The reason for fast break is to get your vehicle quicker. This wasn't really done at this location. I am also used to getting newer cars for my rental. This car was very old and beat up and not what I am used to for the budget rental car. The car was also dirty and had water stains on the mirrors. The car also didn't drive very well. I felt that the axle was loose or some kind of rod was loose. I feel that the Budget rental a car here could do a better job at cleaning the car and at their check-in process. I was a little disappointed in their service. However, their staff was very friendly and accommodating.

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Budget Rent a Car
Budget Rent a Car
Budget Rent a Car

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Sixt Rent A Car - SIXT

Sixt Rent A Car

2.8(241 reviews)
0.1 mi

On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

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Sixt Rent A Car
Sixt Rent A Car - SIXT

SIXT

Sixt Rent A Car

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Avis - Horrifically long line with 1 person working.... Ridiculous!!  What a great way to start our Hawaiian vacation!   ONE

Avis

1.9(531 reviews)
0.1 mi

You get here into Hawaii all excited and then you go to Avis or budget. If you book here you're…read moregonna be as stupid as we were to bit book a car with this dysfunctional company. They literally spent 25 minutes per customer. We've been here 25 minutes and they've helped for customers and there's four agents. Whoever's managing this should be fired. The CEO of this company should be embarrassed You know that when people go to Maui, they're ready to spend some money. I've heard at least five people in line saying they will never book with this company again and that they will never rent with Avis or budget again. If you can't train customer service rep to get a car within five minutes, you should be not in the car rental business in today's technology

Avis car rental here in Kahalului is a terrifying failure in terms of any semblance of efficiency…read more Hence the 1 star. On a very busy Sunday afternoon, there were swarms of incoming flights. Horrifically mismanaged, it appeared that maybe half of the people had reservations with Avis. Inside Avis there are 10-12 booths at which people could potentially talk with an agent to address their car reservation - only two were staffed by an actual person for the 100-150+ parties needing their cars over the span of a few hours. And then one of these two individuals left. Not surprisingly then it took us the greater portion of the early afternoon to get the car that we reserved. To top things off there was a very irritable and aggressive German lady barking at people who dared to have more than one person from each party wait in line. Ok, arrest me. Kids and the rest of our party are miserable and hangry at the end of this unexpected delay. Anyway, pretty annoying start to the day, and by the time we got our SUV for our family it was still missing the child seat we had requested and one of the buckles in the back was incredibly sticky to the point of almost not working. Go elsewhere - even if Avis has good deals!

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Avis - Waiting in the stall for over 40 minutes with other people to get my car ... nightmare!

Waiting in the stall for over 40 minutes with other people to get my car ... nightmare!

Avis
Avis

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Enterprise Rent-A-Car - carrental - Updated May 2026

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