Getting to the Hertz rental was super easy since the train dropped me off right in front of their store. The place was very clean and organized. Once it was my turn, the staff greeted me with an aloha and a big smile. They were super friendly, explained all the charges clearly, and even cracked a joke. The instructions to pick up the car from the parking lot were straightforward and easy to follow. I went with a 2025 Kia K4, and honestly it's been a great choice. I've only had to fill up once in more than six days, and I've been driving it constantly. It's fast, reliable, comfortable, and being a newer model made the experience even better. Overall, Hertz did an amazing job with both the vehicle and the staff. Definitely looking forward to renting with them again on future trips. read more

Hertz - 2025 Kia K4 - Car Rental Near Me - Kahului, Hawaii

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I've been a loyal Hertz Gold member for many years, which is why this experience at Kahului Airport was extremely disappointing. I made my reservation two weeks in advance to ensure a smooth pickup, but when I arrived, I was told there were no cars available. Instead of honoring my confirmed reservation, I was asked if I wanted to pay for an upgrade. When I declined and explained that I already had a reservation, the response was simply that I could either wait 45 minutes or go try another rental company. This is not the level of service I expect--especially as a long-time loyal customer. A reservation should mean something, and customers should not be pressured into paying more due to poor inventory management. Very frustrating experience, and I hope Hertz improves how they handle reservations and customer service at this location. read more

Hertz - Hertz Gold member - Car Rental Near Me - Kahului, Hawaii

Worst rental car experience. After traveling for hours, we arrived only to find out that there were literally no cars available--even though we had a confirmed, prepaid reservation. We had to wait for vehicles to be returned before they could give us a car. There was a long line of other customers in the exact same situation. What a joke. If you don't have the inventory to meet the demand, don't accept reservations and take customers' money. I prepaid and could have easily gone with another rental company that actually had a vehicle available. To make matters worse, there was no offer of an upgrade or any meaningful accommodation for failing to provide the service that was promised. Completely unacceptable business practice. Zero star! read more

I agree with James L. On 9/13 for pickup we had already paid for the rental and waited over an hour in a hot cement parking ramp in a long line supposedly for people who came from Kauai to return cars and have them turned over for rental again. They did have some warm bottled water on a cart and went around passing out $25 vouchers. Whoopee. I will never Some disgruntled employees showed up at the end of their shift to say they were not staying longer and one of them was saying they were gonna go have a cold beer. Nice touch. read more

BEWARE THESE CARS HAVE ROACHES! Think you're going to have a relaxing vacation? Think not. We ended up leaving the airport drove a couple hours to our destination only to discover a roach crawling up my leg. Very frightening experience, somewhat dangerous. We luckily found a roach trap at hotel and placed in car only to discover the next day around 20 roaches stuck in trap. One or two would be normal but 20 roaches just over night is a roach infestation. This car should be condemned! I will never be using hertz again. read more

Hertz - Roaches in our car - Car Rental Near Me - Kahului, Hawaii

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At the Hertz Rental lot at this very moment, at OGG Airport in Maui. I am a Gold Member and was instructed to merely look for my name on their outdoor directory, proceed to that zone, pick the car and drive to the exit. Simple and easy. EXCEPT, our name was not on the directory, there was an incredibly long line, and practically no vehicles visible on their lot. After waiting in line and finally getting to a customer service rep, I was then 'checked in' and told a car would probably be available in about an hour!! You can be certain I will not be using Hertz in the future. FYI - SixT Car Rentals was right next to Hertz and they had PLENTY of vehicles. If I had not already pre-paid through CapitalOne, I would have cancelled Hertz and booked with SixT immediately. That's what 2 other Hertz patrons did while we sat and waited, and waited..... We waited exactly 2 hours before we finally got a car. Ridiculous and unacceptable. read more

It's unfortunate that such a reputable car service is filled with so much confusion. Waiting for a car reserved for noon pick up and it's 2:30pm... they have no idea what they are doing! Poor customer service... if you tell me there is not a large inventory "like the mainland". That's ok just don't rent the vehicle you don't have. When you have a manager that really will tell you he doesn't care.... It's just sad... one star just do I can post... read more

We were waiting for over an hour to get our car. My party walked around the lot for 10 minutes thinking we were in the wrong row, since the row our car was supposed to be in was empty. That row ended up being correct, but we still had to wait an hour for the car to arrive, just sitting on the pavement. The car itself is good, but the wait time wasn't. read more

Had a week long car rental reserved using points. When I went in, G told me my account was flagged and that they wouldn't rent the car to me. When I talked to corporate later, they said they couldn't explain why the branch wouldn't give me the car, and they couldn't contact the branch. I had my points refunded, went next door and the nice folks at Avis rented me and my family a car. Your car reservation may or may mot be honored here, especially with G. Between G and Hertz, I can't trust Hertz. It will be a cold day in hell before I give Hertz my business again. Nice work. read more

Horrible experience checking the car out. Was chewed out and insulted for not buying some waiver I didn't think I needed. The dude also made a display of typing up notes as I stood there, which felt like intimidation, i.e. He was going to make sure my car underwent scrutiny upon return. It's unacceptable for customers to get berated for not buying the products that earn these workers their commission. Just get another job if you don't like how Hertz pays you. read more

This location appears poorly managed with no planning or proper customer service. There's not much I could say that hasn't already been said by all other sub 3 star reviews but I want to be clear the negative feedback I am leaving is for the Hertz Kahului, Maui location. I've had no issues at other Hertz pick up location and my recent rental in Kauai at the airport, location was a breeze. Again, my complaint is similar to others as far as my vehicle not being ready when I arrived. Being a Gold-member expect to see my name on the board with the location of my vehicle ready to go. It's not just this one time. This has happened every time for me since this Hertz location moved to the rental park. This is the third time I've arrived with my car not being ready. However, this time was the worst requiring me to wait 40 minutes for my vehicle to show to up supposedly being washed. The car was presented to me with dirty windows, was it actually washed? I prepaid for this rental online and received multiple confirmations and reminders up to the day before of this rental to be there at the time of the pick up. Which is ridiculous since the car is not there. Demand and capacity does not seem to be a concept in place here. Instead, they are just winging it. Further compounding this was the chaos at the Gold-member location in the garage. The totally mismanaged line of confused and upset people with no direction from Hertz customer service staff, of which there was one. This location serves as an embarrassment to Hertz and should be evaluated for improvement. It was not always like this. Just since moving. read more

We are Hertz Gold+ President's Circle members--context that, in theory, we get Hertz's best. This location has no redeeming qualities. The car was unavailable for over an hour. Staff were rude, hid their identities, and lied about Hertz policy. Management tried to dodge company guarantees. The car, when we got it, was dirty. We received messages telling us to skip the line and go to the President's Circle. We did, and found no cars. A staff member rudely told us to go wait at the counter. The President's Circle Guarantees availability. While in a very long line, Hertz phone support told us the location would honor the greater of $50 off or one waived day, with written confirmation that no car was available on arrival. At the counter, the clerk refused to provide that confirmation, claimed not to know the guarantee, wouldn't give a name, and had removed their badge. They offered to fetch the manager. The manager also refused to give a name. They agreed to $50 off at the exit gate but couldn't say when a car would be available. They knew the policy but hadn't offered remedies to the 14 other President's Circle parties in line. I began telling other members about the guarantee and what to ask for. Only after I started doing that did a car suddenly appear. At the exit gate, the $50 hadn't been applied. The gate called the manager, and we sat there 10 more minutes while they issued a gift card--not a credit. read more

Received confirmation that the rental was to cost $800 including taxes and fees. Imagine my surprise to be billed $932, which included fees not disclosed up front. Other companies disclose this information. read more

Terrible customer service skeleton crew during peak hours long wait times. Go elsewhere.

There's only one agent working behind the counter, and the line was quite long. Carla the agent had an attitude when we had some clarification questions, she's quite rude and dismissive as other comments has mentioned. read more

Wish they allowed zero stars because that is how I truly feel right now. We are gold members and are currently still waiting for our car after sitting here for close to 2 hours. Absolutely ridiculous. Booked our car 6 months ago as an FYI. Will not be using them ever again. read more

Just came back from a Maui trip and felt obligated to share my experience with Hertz. Yes, there was a line upon arrival, which is probably exacerbated by the fact that you take a tram to all the rental car companies, so everyone gets off the tram at the same time. One additional agent at the rental counter would definitely have sped things up (there were only two on a Sunday mid-day). Having said that, the agent we spoke to was incredibly efficient and friendly. Once we got our car, it was clean and in great shape (only a couple thousand miles). After the trip, we filled up the gas and drove to the rental car return. An employee was there to walk around the car and make sure it was in good shape and he told us where to park. We followed his instructions and the rental car return took about 5 minutes total, including making sure we had everything out of the car. Shortly thereafter we got a final receipt that showed the gas was full and there were no unexpected charges for damage. Couldn't have been a more seamless experience (aside from the initial wait at the counter). read more

Someone ran my card (4) times for 1 car rental and there's no one to call or talk to regarding this matter! Customer service couldn't help me, stating, they didn't run it, the rental location did. So I said ok, let me speak with them and ask why they ran it 4 times! Oh you can't. There's no number....Ummmm ok...so who resolves this issue? Who's responsible and going to tell their employee what they did wrong??? read more

The one star is for the rude treatment we received from Carla. I've never experienced such poor customer service in my life. Definitely no aloha here. read more

Had a strange experience with the lady who helped me get my rental. I didn't catch her name.. but she was an older lady. Upon getting my info, she starts interrogating me about what I'm doing in Maui, where I'm going, who I'm with, etc. She then tried to really push me to get extra coverage when I already said no. The car was a little dirty upon pickup.. read more

Booked reservation thru CapitalOne Venture card - Hertz, one of the perk is Gold member status - which entitles walk straight to pick vehicles on the first row labeled by Gold as default. It's really like checking out a book from a library, except, this is a full sized vehicle! I am not used to the flow, but I can start to love it! The last time I had a car rental in Cancun was an hour wait in line inside a trailer, and scammed by sales associate (not uncommon in Mexico). That was a no star. Back to Hertz - Kahului airport, this is a world class facility, to/from terminal via tram. A very high traffic area but empty out quickly throughout the day. Funny some review rate Kahului as second to the worst small airport in US, last place been Tom Bradley international. Both are very up to date, relatively speaking! This is a five star review, for employee Uncle Richard (nickname called by his peers). I lost my prescription sunglasses when returning the rental, I went back to the returning station about 20 minutes later, the car has long gone to car wash, back to the Gold member row and ready to be rented out. Uncle Richard, with much Aloha, first rushed to car wash department when I show him picture of the vehicle, then broadcast to his peer to locate the car. No where to be found on site... Finally, Uncle Richard said, our last chance before the car gets picked by another customer heading out the gate. I followed him and saw the car, full of passengers, about five vehicles before checking out! Uncle Richard politely asked if we can search the car for lost item. The family of five was about to get off the car and lady in the passenger seat hold up my sunglasses and asked if that is it! An exclamation mark to end my joyful story and journey to the next destination. Hertz at this location deserves better review, and recognize people are so friendly and helpful on islands of Hawaii. Mahalo! read more

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They provide online check in but actually doesn't work We still go to the desk where there is 8 stations but 1 employee who takes 15-20 min per person It is unclear what she is doing at times It is suppose to be check in Pick car Exit But it is so poorly modeled and staffed After that well we went to the garage to wait as the 5th of a growing chain bc there were no cars available. A rental car company with no cars to rent signing contracts for cars .... Hmmmmm read more

Hertz - The empty garage of Maui and hertz failure summer 2024 - Car Rental Near Me - Kahului, Hawaii

Lies, subterfuge and garbage. Ignore all the effort of pre-registration. I did all of it so we could breeze through and just grab keys for our category. NOPE Had to wait about an hour after arriving to be told our category wasn't available. Fine. I didn't want the upgrade because, islands. 30 hours later the car craps out with engine overheating. Lose half a day getting it to the airport and swapping. We are told that Hertz will make it right if we call in. HAHAHAHA. NOPE. After an hour with the sleepiest poor Hertz rep ever, am deflected to Priceline, who tells us that they can't possibly help us because Hertz is responsible. Seriously, just rent local or lose HOURS of your life on either a crap rental car or fighting to get reasonable accommodation for your troubles. read more

Gold member and went to choose a car. Lady at the counter super rude! All the cars in the gold area were dirty, or had a bad odor. Lady at the gate was super nice and should be promoted. The car we ended up with had bugs/ cockroaches! And nobody at the airport Hertz wants to answer the phone. No surprise considering it probably being answered by the rude lady! read more

Line is so long at the Honolulu airport with only one representative helping everyone. There were 3 at one point - looks like the other two left or went on break leaving one rep to manage a very long line! read more

This review is based on using Priceline and checking in for the car itself with no issues. I feel like the other reviews may have faced problems within their rental so that have more specific examples. I came in October 2023 for a wedding so the car prices were really low. I booked it off of Priceline.com and had no issues. I took the trolley shuttle from the airport to the rental car area. I have to say I got lost when I arrived. I saw the big ole Hertz area next to the other rental companies but it was completely empty. I saw the sign pointing somewhere else but still couldn't find it until I asked someone and they said they're in the rental parking lot. The lady there was friendly and told me to pick my car from a certain lot lane and I could drive off showing my ticket to the gate agent. There weren't many cars to select from, they were all the same two car brands and style but in different color. The car itself was good and had great mileage. The overall experience was good and no issues with returning the car. She took my keys and car and checked me out without any hesitation. read more

Hertz - Car Rental Near Me - Kahului, Hawaii

Terrible. As recently as a few hours before our reservation, Hertz was texting us saying our car was ready. Then, when we arrived to pick up the car...no car. I feel sorry for their employees who have to cover for this company's complete incompetence. read more

Hertz was very simple to find and use altogether. Employees were very nice and accommodating. A very in and out process. The trolly was out when I arrived and had to walk a way to get the car, but besides that, super easy in and out process! read more

canceled our 3 reservations without notice the day before our trip. Did not know that they do provide rental cars at Private Aviation FBO. I have a list of other Hertz issues on the mainland too..... read more

Hertz. You suck. Take my reservation for an overpriced rental car. I'm presidents circle. I get there about 30 min after reservation time. You tell me it's a 2 hour wait to get my car. Shame on you. Lady extremely rude with no recognition of even being a human customer. Hertz says they are not the crappy discount brand like thrifty, but they are just as bad. Avoid the rental if you can because these people and this location is trash. Unfortunately it's an island so the choices are limited. read more

There was a very short line and 3 representatives working, which was great since so many places are short staffed due to Covid. The car was reserved in my brother in laws name and was prepaid. We wanted to change the driver to my sister and the representative said we couldn't do it. We had to get the manager to assist us to make the change We got a large SUV which was great since we have lots of luggage (5 of us). read more

Hertz - Inside - Car Rental Near Me - Kahului, Hawaii

Quick check-in (when the system works) We had a mechanical issue with our car. I called severally times but no answer. Mai called me back and helped me out big time. When I went to the office I understood why nobody answered the phone - she was the only one there and was helping customers and answering phones. The staff are super friendly but so understaffed so they get a bad rap. There was a single person checking out dollar/thrifty/hertz cars. Took 20m to exit the facility. Again not sure why they are so understaffed. Anela helped check in our car. Great service read more

The low star reviews were accurate. Hertz President's Circle is the highest status level in the Hertz Gold Plus Rewards program and status does not matter here. No cars were available to chooses from (which seems to be intentional because they tried selling an upgrade for a vehicle that would have normally been in the PC lot. Very long line and 1 hour + wait time for car which turned out to be incredibly filthy. We regretted renting from this location and will never do so again even though we have PC status. There are better options in Maui. This location does not reflect the Hertz brand. It's a disgrace. read more

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Why is there no zero star rating? My third attempt to using hertz and every single time I have an issue. Either the desk agent did not care about customer service at all! First rental, they failed to check expiration on tabs or something, stuck waiting in line after getting the car for over 30 minutes. Second time, no refunds for early return, paid for 1 week, used 5 days, paid for 1 week. Now I can't even modify the time for 2 hours early pick up and will be returning 10 hours earlier! Truly ridiculous customer service. DO NOT RENT from Hertz anywhere read more

Reserved online and found out in person you need a credit card. The lady telling this was very rude when we first got in. Didn't get her name but definitely a bigger lady read more

No problems getting our car after booking online. I came to write this review about how clean the child car seats were. So clean I would not hesitate to rent here again. They come individually bagged after being cleaned and look and feel really clean unlike when I have termed elsewhere. Thanks so much hertz! read more

Fast, easy, minimal human interaction required for our car rental here. We did ask for a compact or midsize car, which they were out of by the time we arrived, so they gave us an SUV. I guess this worked out best in the end, since we did the Road to Hana, and it was handy having a 4-wheel drive. Our car was decently clean, although could have probably been cleaner. Not a huge deal though. Minimal human interaction when we dropped off the car too, "just leave the keys and go" was their slogan. As an introvert, I appreciate the limited human interaction! read more

When we returned our car, we were told to fill out an incident report for a very minor scratch. The attendant specifically told us not to sign it. A week later, we've received a bill for over 1000k (which we are contesting). It's quite a scam. If you rent from Hertz, I would definitely encourage you to take photos of the car prior to leaving the airport. read more

Had an advance reservation to "skip the line," but the website does not update inventory so we had only one vehicle option which was a large car + an upcharge per day. The Hertz rental facility had a line out the door of customers facing the same issue who all just wanted a standard compact vehicle. They had one person working for at least 50 people who were in line. Definitely won't be back here. We had a better experience with Alamo/Enterprise last year. read more

So under staffed it Hertz. They have only one person working each side. They have 8 stations completely unmanned. The line has not moved and my back hertz. Recommend they staff it better to accommodate the amount of customers they have read more

Hertz - Empty stations that should have employees - Car Rental Near Me - Kahului, Hawaii