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    Hertz

    2.0 (747 reviews)
    Closed 5:30 am - 11:30 pm
    Updated 2 months ago

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    The empty garage of Maui and hertz failure summer 2024
    Jean R.

    They provide online check in but actually doesn't work We still go to the desk where there is 8 stations but 1 employee who takes 15-20 min per person It is unclear what she is doing at times It is suppose to be check in Pick car Exit But it is so poorly modeled and staffed After that well we went to the garage to wait as the 5th of a growing chain bc there were no cars available. A rental car company with no cars to rent signing contracts for cars .... Hmmmmm

    Inside the rental office
    Jeng L.

    Booked reservation thru CapitalOne Venture card - Hertz, one of the perk is Gold member status - which entitles walk straight to pick vehicles on the first row labeled by Gold as default. It's really like checking out a book from a library, except, this is a full sized vehicle! I am not used to the flow, but I can start to love it! The last time I had a car rental in Cancun was an hour wait in line inside a trailer, and scammed by sales associate (not uncommon in Mexico). That was a no star. Back to Hertz - Kahului airport, this is a world class facility, to/from terminal via tram. A very high traffic area but empty out quickly throughout the day. Funny some review rate Kahului as second to the worst small airport in US, last place been Tom Bradley international. Both are very up to date, relatively speaking! This is a five star review, for employee Uncle Richard (nickname called by his peers). I lost my prescription sunglasses when returning the rental, I went back to the returning station about 20 minutes later, the car has long gone to car wash, back to the Gold member row and ready to be rented out. Uncle Richard, with much Aloha, first rushed to car wash department when I show him picture of the vehicle, then broadcast to his peer to locate the car. No where to be found on site... Finally, Uncle Richard said, our last chance before the car gets picked by another customer heading out the gate. I followed him and saw the car, full of passengers, about five vehicles before checking out! Uncle Richard politely asked if we can search the car for lost item. The family of five was about to get off the car and lady in the passenger seat hold up my sunglasses and asked if that is it! An exclamation mark to end my joyful story and journey to the next destination. Hertz at this location deserves better review, and recognize people are so friendly and helpful on islands of Hawaii. Mahalo!

    Jeanette Y.

    This review is based on using Priceline and checking in for the car itself with no issues. I feel like the other reviews may have faced problems within their rental so that have more specific examples. I came in October 2023 for a wedding so the car prices were really low. I booked it off of Priceline.com and had no issues. I took the trolley shuttle from the airport to the rental car area. I have to say I got lost when I arrived. I saw the big ole Hertz area next to the other rental companies but it was completely empty. I saw the sign pointing somewhere else but still couldn't find it until I asked someone and they said they're in the rental parking lot. The lady there was friendly and told me to pick my car from a certain lot lane and I could drive off showing my ticket to the gate agent. There weren't many cars to select from, they were all the same two car brands and style but in different color. The car itself was good and had great mileage. The overall experience was good and no issues with returning the car. She took my keys and car and checked me out without any hesitation.

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    9 months ago

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    5 months ago

    Terrible customer service skeleton crew during peak hours long wait times. Go elsewhere.

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    Page 1 of 19

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    Review Highlights - Hertz

    Return was a breeze, and our shuttle driver back to the airport, was very helpful with the bags.

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    Budget Rent a Car - We got a Nissan.

    Budget Rent a Car

    1.5(1.2k reviews)
    0.2 mi

    I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

    I am a great fan of Budget. I get the fast break so I can avoid the lines at the counter. This time…read morewhen I went down to get my car, they did not have a display board to show where my car was. I had to wait in line and then they told me where my car was. The reason for fast break is to get your vehicle quicker. This wasn't really done at this location. I am also used to getting newer cars for my rental. This car was very old and beat up and not what I am used to for the budget rental car. The car was also dirty and had water stains on the mirrors. The car also didn't drive very well. I felt that the axle was loose or some kind of rod was loose. I feel that the Budget rental a car here could do a better job at cleaning the car and at their check-in process. I was a little disappointed in their service. However, their staff was very friendly and accommodating.

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.8(241 reviews)
    0.0 mi

    On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

    BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

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    Hertz - carrental - Updated May 2026

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