After a 5-star experience a few years ago, I used HAWAIIAN Rent-A-Car again for our family trip…read morelast month! We unfortunately drove over a nail and got a flat tire on the second to last day of our vacation. After putting some air in the tire with the portable pump in the trunk, we were able to drive to their lot and they switched out vehicles for us at no extra cost. I just had to make sure to return the new car with a full tank of gas the following day. Amazing customer service and aloha spirit! Mahalo!!

They pick you up right outside of baggage claim. They drop you off outside of checkin. We were…read morepicked 5 minutes after we retrieved our luggage. They included a cooler with fresh fruit. We.saved probably a minimum of 30 minutes over the quickest normal rental car agency. We also saved a lot of money. The car was a little older but in great condition. I plan to use them on my next trip!

I travel often and needed a no BS no frills rental. Within 15 minutes of email contact I had a 3…read moreday rental CHEAPER than any other rental in the area by 50% Phenomenal customer service and excellent communication. Will only be using these guys from now on thanks to Dixie. Dixie is Aloha.

Kathy and her team at Hawaii Discount Car Rental were so helpful! I booked with them and got a…read morereservation through ACE but upon arriving in Maui for my honeymoon, I was told by ACE that my reservation was canceled because they ran out of cars. I had to get a car through Budget (booked through Priceline) for twice the price, which also included a 2-hour wait in line. I reached out to Hawaii Discount Car Rental asking why but it wasn't them who canceled my reservation. They took it upon themselves to request a refund from ACE for the difference in price I paid with Budget. ACE didn't like that I booked through Priceline because the price breakdown is hidden. Eventually, after a lot of back in forth, Kathy got me my partial refund from ACE. It was amazing! They went above and beyond for me! Definitely book through Hawaii Discount Car Rental but if you need an emergency car, don't book through Priceline. You'll have a hard time getting that partial refund.

If you're cruising this is your spot. Car delivered on day of arrival just outside the port. Got…read morethe upgrade of beach chairs and cooler.. go to the Whole Foods before leaving and your set for the day.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

Amazing experience. Very well communication throughout travel and up to leaving. We got the exact…read morevehicle (jeep) we booked. Staff friendly and professional. Knowledgeable too. Thank you for the memories I hope to be back. Anthony, Renee, and Madison

Great rental and they offer some things to rent. I thought that was convenient for people coming to…read moremaui

Aloha Makoa, Thanks…read moreonce again for renting a car to me. We had a wonderful time in Maui--in no small mesure because of your Honda Civic sedan, which took us to lots of places economically and reliably. Next time we come back to Maui, we will definitely rent a car from Makoa again. Warm regards, Carolyn Riding

I'll never rent from the big car rental companies again…read more From the moment I made the reservation, Sandie was incredibly communicative and responsive to all of my questions, both before and after booking. Since I was traveling solo with a 3- and 6-year-old, I really wanted the pickup experience to be as painless as possible, and Makoa delivered exactly that. On the day of arrival, I received a link with clear instructions. I literally walked out of baggage claim, crossed the street, followed the signs and map, and BOOM! -- the car was right there waiting for us. The car I received was exactly what I booked. The AC was strong, and the tank was full. The map was very easy to use. It was oriented correctly, so you can simply hold your phone upright, walk in the direction shown, and find everything clearly marked. One tip: remember to look UP for the letters marking each parking row. A couple of helpful tips for future renters: - Before returning the car, go to Safeway Fuel if you want to avoid battling the long lines at Costco gas. It's also a straight shot to the airport from there. - When returning to the airport, use "OGG long term / short term parking" in Google Maps. Do not follow the "rental car return" road signs, because those lead to the big rental car companies instead. The return process was also very easy. You just upload a photo of where the car is parked and where you placed the parking ticket, and you're done. I would absolutely use Makoa again the next time we're in Maui.

I loved working with Ohana Rent a Car. Everything was so easy to deal with from top to bottom - a…read moregreat experience!!!

Excellent customer service, superb communication, flexibility, ease of pickup and drop off made…read morethis rental experience most excellent and hassle free for our vacation- will definitely be using Ohana Rent a Car in the future!

I choose Alamo first off bc I've used them before and second because the reviews on multiple…read moreplatform were so good! There were def cheaper options but I'm willing to pay more to not have to wait in line and not get a bum car and I've read from other reviews for other companies. I was able to check in online and bypass the line. Although there wasn't much of a line bc there was so much staff available to help. I was able to choose whichever car I wanted. Drop off was even easier drove up, the staff checked everything in a few minutes and we immediately got a receipt for our car. A seemless efficient and easy process. I will most definitely rent from Alamo again. They also provided a list of some great places to explore !

I was skeptical, but I had an excellent experience at Alamo at the Kahului Airport. I booked…read morethrough Costco Travel but was still able to set everything up in the Alamo app so that I could skip the counter and go straight to the car. When I got there, the employees in the garage area were friendly and helpful, pointing me to the row of vehicles from which I could choose. At the time I was there, I had quite a few vehicles to choose from. While I had the car, I realized that the key fob lock/unlock button wasn't always functioning, though I was always able to lock and unlock the vehicle by using the door handle button. I mentioned this when I turned the vehicle in, and they credited me for a day's rental for my trouble--something I didn't even ask for. Returning the car was simple, quick, and easy. The charges came through to my credit card exactly as they should have. I would easily do business with Alamo at this airport again based on my experience.

We arrived at Budget after a long flight. A woman was at the door yelling at people not to bring in…read moreany luggage and only one person per party can go inside. The line was very long, and finally they added more staff. It was finally my turn, and the girl tried to sell me a jeep for an extra $20/day, which I politely declined. She then sighed, her attitude seemed to change, and said something along the lines of "let me figure out which car I can get you" (was supposed to be Toyota Corolla or similar - prepaid via Costco package). Her tone felt like maybe no cars were left. After a few minutes, she handed me the Budget packet with car license # and type of vehicle on the booklet, informed me of the location where to find the car, and sent me on my way. We started driving out of the Budget garage, but the QR code wasn't working to open the gate. This man (who did not smile ever and literally hated his life - it was obvious) was extremely rude when I told him our QR code is having issues. He then goes "you're in the wrong car" to which I said, the girl told me to get this exact car from the location we found it. He took ~20min (felt like an eternity and stressful when everyone pulls up behind us and realizes we're stuck) looking into why it wasn't working. Either the girl wrote down the wrong license, or a Budget member put the wrong car in the spot. She wrote license YAR333 Nissan Altima but we had YAR332 Nissan Altima. The man kept blaming us and did not take any accountability. ZERO customer service. Even when the gate finally went up, he said absolutely nothing to us. We had to say, ok sooo we're good to go? Super curt response. Miserable man. Doesn't deserve the job. If the Budget girl wrote the correct license plate, or if the Budget person who parked the car in the spot chose the correct car, we would've saved almost 45min of agony and frustration on our first wedding anniversary trip. However, dropping the car off was a great experience and smooth sailing. If not for that, would give one star.

I booked a "Staff Selection" rental for the week, thinking I'd get whatever car they had available…read more Instead, we were handed a Tesla Model 3. Normally that might sound great, but we had never driven a Tesla before and nobody at Budget bothered to explain anything. I have Fastbreak, so basically they just told us to go find the car. Our receipt was sitting on a board and that was pretty much the entire interaction. No explanation of how the car worked, how to charge it, or anything else. We ended up having to Google things constantly just to figure out how to operate the car. I eventually found a Budget employee and asked about charging. He asked where we were staying, and when I told him the Hilton, he said, "Oh yeah, they have chargers." Great! Except when we got to the other side of the island, we discovered there was no charging adapter in the car, so we couldn't use the chargers at our Hilton property. Because charging elsewhere takes forever, we ended up having to use Tesla Superchargers four different times just to make sure we had enough charge for the road trips we had planned. That added a lot of unnecessary hassle to our vacation. If I had known beforehand that I was going to be given a Tesla with no adapter and absolutely no instruction on how to use it, I would never have rented this car. And the car itself wasn't exactly impressive. It was extremely dirty, had huge gaps between some of the body panels, and the seats were incredibly uncomfortable. My back hurt pretty much the entire time we had it. The biggest problem, though, was the lack of help from Budget. Every time we tried to get assistance, it felt like we were being brushed off. I don't blame the Tesla itself for everything--I blame Budget for handing us a car we had never driven before without explaining anything, providing no charging adapter, and then essentially leaving us to figure it all out ourselves. For a week-long vacation rental, this was way more hassle than it was worth. If you're booking a Staff Selection car at OGG, be prepared for the possibility of getting a Tesla and being completely on your own.

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

We came during Halloween season and saw this cute pumpkin contest they had going on which of course…read moreI voted! The staff were super friendly and offer us to get a jeep for a minimum extra charge that we decided to go for it. They said it was a local offer they had for that day since they had plenty of jeeps. We were able to choose which one we wanted to take and had no issues during our whole stay. I had never been on a Jeep and I had so much fun jumping in/out of it

Getting to the Hertz rental was super easy since the train dropped me off right in front of their…read morestore. The place was very clean and organized. Once it was my turn, the staff greeted me with an aloha and a big smile. They were super friendly, explained all the charges clearly, and even cracked a joke. The instructions to pick up the car from the parking lot were straightforward and easy to follow. I went with a 2025 Kia K4, and honestly it's been a great choice. I've only had to fill up once in more than six days, and I've been driving it constantly. It's fast, reliable, comfortable, and being a newer model made the experience even better. Overall, Hertz did an amazing job with both the vehicle and the staff. Definitely looking forward to renting with them again on future trips.

I've been a loyal Hertz Gold member for many years, which is why this experience at Kahului Airport…read morewas extremely disappointing. I made my reservation two weeks in advance to ensure a smooth pickup, but when I arrived, I was told there were no cars available. Instead of honoring my confirmed reservation, I was asked if I wanted to pay for an upgrade. When I declined and explained that I already had a reservation, the response was simply that I could either wait 45 minutes or go try another rental company. This is not the level of service I expect--especially as a long-time loyal customer. A reservation should mean something, and customers should not be pressured into paying more due to poor inventory management. Very frustrating experience, and I hope Hertz improves how they handle reservations and customer service at this location.