On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple miscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives. read more

This company tried to charge us thousands of dollars for damage done prior to our rental. We had a video, could prove the damage was not done by us. We urge you to use another company. There are MANY reviews of people getting charged for damages they did not make - on any review platform you search. There are also several lawsuits against them. If you do choose SIXT, take comprehensive photos/videos before driving off the lot. read more

BEWARE **Title: Long-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again. read more

Sixt Rent A Car - Car Rental Near Me - Kahului, Hawaii

When we arrived to the rental car place they informed us that the original car that we had reserved wasn't available and that they were going to upgrade us to a different car for free since they didn't have it. We were glad and the guy helping us just said, "Let me just get a quick signature and you'll be on your way". Let this be a warning to MAKE SURE AND READ WHAT YOU ARE SIGNING. because instead of including it for free, he just charged us for it. When I called in after I got my final invoice they said they couldn't refund me because I had already signed it and confirmed the upgrade to be ok (Kind of a smart strategy to scam people on vacation). They gave me half a refund but still wasn't something I wanted to pay for in the first place and all because they didn't have my original car anyways. read more

Be warned, I wish I had read these reviews before renting from sixt for a week. I have never rented from them before. When I returned the car they reported a superficial scratch (2 in) on the plastic bumper. this was very hard to see and would not have been claimed by any of the major car rental companies. I am covered by my credit card but it is very annoying to have to fill out all the forms . this scratch would be invisible if rubbed out with some product. Was caused by vegitation. The only time i have seen this type of claim is in 3rd world countries, never in the USA. I will never rent from Sixt again. read more

Renter Beware, wish I would have read the reviews before booking... I had a very disappointing experience with SIXT at the Kahului Airport location in Maui. I rented a vehicle from June 11-16. After picking up the car late on June 11, I drove approximately 30 miles to my hotel without any issues. The next morning, the vehicle would not accelerate beyond 20-25 mph, even with the accelerator fully depressed. The car was not safe to drive, so I immediately contacted SIXT. SIXT arranged a two-way tow from my hotel and replaced the vehicle. At the time, I was told they would take care of the issue. The replacement vehicle worked fine for the remainder of my rental. Several weeks later, I received a bill for more than $700 for the tow. I contacted SIXT Claims on July 17 to dispute the charge. The representative, Juanisha, reviewed my case and explained that the technician's documentation was extremely limited. She escalated the claim to her supervisor and said she would recommend that the fees be dismissed. She also told me she would follow up, but I never received a call back. Instead, I began receiving automated collection warnings. When I called again on July 24, Godric from Claims told me the Maui branch manager could waive the fees. However, when I contacted the branch manager, Ikaika, he told me there was nothing he could do and directed me back to Claims. He then contacted Claims Manager Wilna, who was supposed to explain why SIXT was charging me for "user error." I am still waiting for that explanation. My frustration is that SIXT is holding me responsible for a vehicle failure that occurred less than 24 hours after I received the car. SIXT has not provided documentation showing what caused the issue or how they determined it was due to "user error." The fact that the vehicle was rented again after being towed does not prove it was functioning properly during my rental period. Mechanical issues happen with rental vehicles, how a company handles those issues matters. SIXT acknowledged the problem, towed the vehicle, and replaced it, but later charged me more than $700 without providing a clear explanation. My experience has been defined by poor communication, conflicting information, and a lack of accountability. I'm requesting that SIXT remove these charges and take responsibility for the vehicle issue that occurred during my rental. read more

Sixt / 1Hundred ?! Perhaps that's not a fair rating, but I think 3 stars is sufficient for now. We rented a car from this location Dec 8 to Dec 10, 2024. As we disembarked the airport tram, the rental location was clearly visible due to its exorbitant use of the orange decor. Since we were the only customers when we arrived, we were assisted immediately. The associate was quite friendly, and he surprisingly upgraded our compact car to a SUV at no extra charge. We found the Sixt section in the garage without difficulty, and shortly drove off in a BMW X5 (which was much bigger than we realised). side NOTE There was just 1 minor concern with the bill. The rental was booked via Expedia, and it was understood the rental cost was fully paid. However, it seemed that Sixt charged our friend's card for the full price a 2nd time. We spoke to a staff member about this mystery charge before leaving the rental car facility, and he said we should be fine. And he was right, there were no additional charges for the rental. BOTTOM LINE A decent experience renting from Sixt. Glad there were no further charges (in the end) for our rental. read more

See all

It's too bad. Sixt was my favorite place to rent until they tried to pull the same fraud as other people on here. A month after renting I get an email saying I damaged the car. You drive through a scanner on your way out and when you return so I didn't take pictures. My mistake! Now the sent it to collections. STAY AWAY FROM THESE GUYS!!!! Rent through Costco. Cheaper anyway. read more

I would give zero stars if I could. I rented a BMW X7 from Sixt in Maui (July 10-15, 2025). On August 26 -- over six weeks later -- Sixt emailed me claiming I caused bumper damage. Their "evidence" was a photo timestamped July 10 at 11:56 AM, which was the exact time I picked up the car. That proves the mark they flagged was already there before I drove it. Worse, the close-up photo doesn't show the license plate or full vehicle context, so it can't even be confirmed as the same car. At drop-off, no employee flagged damage and I wasn't given a condition report. I also recorded a video at return showing the car was in the same condition as pickup. Sixt's own policy says damage is normally reported within 2-5 days, yet they waited six weeks. That delay breaks the chain of custody -- the car could have been moved, cleaned, or rented again. After checking online, I found this is not an isolated case. Many renters report Sixt pulling the same scam with bogus late claims. This is dishonest and predatory behavior. Avoid Sixt at all costs. There are plenty of other rental companies at Kahului Airport. read more

See all

It was really quite awful. The price they showed at the counter was $80 more than what I had agreed to online, but it was a holiday weekend and I was in a bind so I went ahead. Then the vehicle was a completely different one from what I had chosen (Jeep Gladiator instead of a Toyota Tacoma-- I do not like driving Jeeps and the conformation is different in a number of ways). I checked on changing my return time and there was no increase in price from the already higher price, so I made the change. When I returned it, no agents were present for about 15 minutes. Then when I got the "final" bill, it was up another $55 to $260. Moral of the story: avoid Sixt, but if you must, make sure you screen-shot the online quote and bring it with you to the rental site. read more

AVOID AT ALL COST. I believe they systematically extort innocent people for damage claims. The car they gave me was dirty and not in great shape. I didnt notice this scuff they are claiming I made. They have a computer generated picture that only highlights a small mark. Look at the image. Its not a real picture of the door showing the state of the car. Its a modified image. Show me a real picture of the car from before and after. I'm never one to leave reviews but my experience has been so extremely poor it is insane. I have filed a complaint with the Office of Consumer Protection, BBB left reviews on all channels and added my story to the facebook group with the thousands of other similar claims that I am being pursued for superficial damage that I did not cause. Credit card insurance does not cover superficial damage so theres no way to be safe here unless you oblige to coverage through Sixt. read more

Sixt Rent A Car - Car Rental Near Me - Kahului, Hawaii

Great service and I got upgraded at the counter from a C class to a 5 series so I am definitely happy with my car rental experience read more

Sixt Rent A Car - BMW 530i - Car Rental Near Me - Kahului, Hawaii

See all

Our experience with Sixt was excellent from start to finish. We arrived about an hour earlier than scheduled and the vehicle was already prepared and waiting, which made the pickup effortless. I completed the paperwork online ahead of time, so the process at the counter took almost no time at all. Drop-off was just as smooth--quick, efficient, and with zero surprises. Everything about the rental felt organized and easy. I would absolutely choose them again. read more

I'd never heard of this company before, but my hubby is a bargain hunter extraordinaire, so he chose to rent a car from this business for our recent vacation in Maui. The ease of check in was wonderful, and we got a nice and reliable (SO important!) car in which to tool about the island in style. The sales clerks were friendly and knowledgeable, and the ease of returning or rental was even faster than the pick up, with no surprise charges-always a bonus! On our next trip to this beautiful island, we will definitely book with Sixt! read more

Never rent from Sixt! I rented a car at Kahului Airport on 3/2/2026 and returned it 3/9/2026. The car had extensive pre-existing damage. There was so much damage that we took 10 pictures but could not photograph every scratch. No damage occurred during the rental, and none was noted by Sixt when we returned the car. On March 13, 2026 I received a demand for $1227.22 from Sixt for a superficial scratch to the left front fender. When we left the Sixt lot on 3/2/2026 at 1:49 PM we went through a damage scanner, and when we returned we went through a scanner again. Sixt stated, "Your rental vehicle was inspected for any changes both at the time of pick-up and return using AI-based vehicle inspection technology from ProovStation." Sixt provided photos showing the alleged scratch at the time of return and photos of the same area supposedly upon pickup which showed no scratch. However, the 'before' photos are not from the time of pick-up as alleged by Sixt, but are time-stamped the day before, 3/1/2026, when we were not even on Maui! The scratch Sixt probably happened in the 25 hours the car was in Sixt's parking lot before I got the car, perhaps from a roller bag pulled between parked cars. Since Sixt has substituted photos from before we were even on Maui, the only documentation of the condition of the car at pickup are our photos showing extensive pre-existing damage. I was not provided an opportunity to see the alleged new scratch when I was at the facility in Maui. It is definitely not as bad as the pre-existing deep scratch through the paint my wife photographed on the fender. The scratch looks like a scuff mark, which could probably just be buffed out. Instead, Sixt is demanding $1227.22 to repair and repaint their previously damaged fender. This is a grossly excessive damage charge! I have now sent five emails to Sixt, to claimsmanagement-usa@sixt.com, to customer service, and to the Office of the COO, and have received no response. read more

See all

***BEWARE THIS REVIEW IS FOR THE MAUI SIXT CAR RENTAL LOCATION*** They shouldn't be renting cars that aren't working properly! Plus if they do and you as the customer say something and have to go back to the rental place "while on vacation" they should reimburse and compensate appropriately without any hesitation. No questions asked! Unfortunately this is NOT what we experienced! And even when we got the second vehicle the AC wasn't working well either (if there's one thing you want to work in a car while on vacation in Hawaii it's the AC!). Had to go back and forth on email over multiple days and in the end they gave us $100 off of the $1400 rental and they have the audacity to offer us a voucher of $200 off our next rental....what a JOKE! Why would we rent from a rental car company like this?! Can't even take 1 days rental off. What a hassle! I have to say I've never had a bad car rental experience until now. Too bad Sixt doesn't know how to treat the customer well and do whatever it takes to accommodate for their problems with their cars! Shouldn't have bad running cars to begin with!! read more

Great experience and staff were very kind and professional. Did not have any issues whatsoever read more

Sixt Rent A Car - Car Rental Near Me - Kahului, Hawaii

Beware of Fraudulent Damage Claims I rented a BMW X5 from SIXT at Maui Kahului Airport from June 24 to July 1, 2025. Upon return, I received a receipt stating no new damage was detected. Yet SIXT emailed me weeks later claiming I caused a scratch over 10 cm on the front passenger-side wheel arch -- a blatant falsehood. Fortunately, I had taken extensive video footage before leaving the lot that clearly shows the damage already existed. I even reported it to their exit booth attendant, who confirmed it was already annotated. SIXT ignored all of this and tried to hold me liable anyway. This isn't just my story -- dozens of reviews here and across the internet describe similar experiences. SIXT appears to run a systematic damage claim scheme, especially targeting customers who decline their insurance. Their own return documentation contradicted their claim, yet they pursued it until I threatened legal action. I've filed formal complaints with the Better Business Bureau and the Hawaii Department of Commerce and Consumer Affairs, and I urge others to do the same. If you rent from SIXT, document everything and prepare for a fight. Better yet -- rent from someone else. read more

Sixt Rent A Car - Existing damage at time of pickup - Car Rental Near Me - Kahului, Hawaii

Wife forgot her purse in the car and they helped find it. We were freaking out that we were going to have to leave her in Maui. Great service. read more

Beware of False Damage Charges, especially at Sixt Maui!!! I rented from Sixt Maui in June and returned the car in perfect condition after a simple trip to and from my resort. A few weeks later, I received an $876 damage claim for a scratch on the bumper with no timestamped photos, no solid evidence, and zero transparency. I followed their pickup inspection process exactly using their app. But here's the catch: Sixt doesn't let customers keep or access those photos, which makes it impossible to defend yourself. Their staff even told me the car's existing damage was already recorded. Despite repeated emails, they couldn't provide real proof that the damage occurred while I had the car. They just kept sending templated emails, pushing for payment, and threatening escalation. This is the most predatory rental experience I've ever had, and based on the reviews I found later, I'm clearly not alone. If you're renting from Sixt, especially in Maui, inspect your car thoroughly and document everything with your own photos and videos. And honestly? You're better off renting from literally anyone else. read more

mixed review. overall would i rent from them again? yes. the positives - good luxury brand cars, very comfortable, good prices. return was a breeze. the car we reserved was ready and waiting. we decided to extend our stay and it was super easy to extend our reservation online. the negatives - service was lacking, car windows were filthy. we had done online check in, which directs you to the booth by the cars... where you will find exactly nobody. we finally found a guy at the exit to help us, but he's also running the exit, so it was not remotely efficient to get our car. after reading reviews i was a little worried about false charges after returning the car, but we had no problems. if they sorted out their staffing and cleaned the cars better, i'd give them 5 stars. read more

Car Renters BEWARE!!! When I signed up for a 30 day car rental it said unlimited mileage. When I checked out I found out I only had 750 miles. How can you only drive 750 miles while on Maui for a month? Ridiculous! Every other Rental Car Agency such as Dollar, Budget, and Alamo gives you unlimited mileage. Don't rent from Sixt, you will end up owing when you turn your vehicle in. I am renting for another 30 days but Sixt lost my business. I switched to Budget for unlimited mileage. read more

This is what I sent to their company after they asked me how I would rate them: The whole experience with your company & staff was terrible. Your cars are extremely expensive compared to anyone else in the world. For a small Jetta car it costs over $2300.00 for one week!!! I know it's Maui but wow!! Predatory & Price Gouging! Your company computer internet system was not even working so I and many people were not able to get the proper confirmation code to show the staff. My rental car was banged up with many dents and scratches. Your contract is very vague and not well written since consumers are required to bring their exact credit card to the front counter to prove they used that exact credit card to pay for the car even though the car was already paid for in full and even though your employer rep has all the info that it's paid for and I've shown them my valid Calif drivers license, they were loud inside the office and somewhat unprofessional until they saw the exact credit card I used. Your contract MUST TELL ALL CONSUMERS THAT THEY MUST TAKE THEIR SAME. CREDIT CARD TO THE OFFICE IN CASE YOUR OFFICE OR INTERNET CHECK IN MAUI IS NOT WORKING. Your whole system is PREDATORY, kind of a SCAM & Unprofessional since I had already paid but your rep wanted me to pay again (another $2300 with a new credit card!!) since I couldn't find the exact same cc to give the last numbers to prove I used before to pay, even though I produced my valid id !!! Total fraud & bad experience! The manager never apologized nor did he show any professional support or understanding even though your Internet system wasn't working properly which was causing these issues. Management must review the whole process to align itself similarly to the other professional rental car companies like Budget Rent a Car, Enterprise, Dollar, Avis. With them, I've never ever had a bad experience. Plus their people are professional and their internal computer system work properly. I simply would make this company the last resort to pick from. read more

See all

Started out the Honeymoon trip with an amazing experience with HEIKA. We initially reserved a RAV4 but she ugraded us to a beautiful BMW. We got in fast minimal lines and out the door fast. Beautiful car and honestly had such an amazing trip. This would of been a 5 star review.... But After turning in the car they tried to say I damaged the car in multiple spots. Which was an absolute JOKE I filed a claim and literally sent them a picture of my wife standing outside the car before we initially drove the car . That had shown the damage they were claiming I did already too the car. Then after about a week they emailed me back saying they were not moving forward with the claim. But for some reason I was charged an extra 75 dollars?! I had prepaid through booking.com and was told by Heika I had a credit available due to overcharge and I used that to upgrade insurance coverage. The 75 dollars charge that came later was also obscure and doesn't really explain what it was for. The trip was actually amazing and we loved the initial experience and the car. But all the headache that occured after really dampered the rest of the week long trip because the stress of being charged for something we didnt due really stressed us out. read more

Listen people when I'm in town and want a driving machine with style for my Maui holidays I don't mess around I'm come directly to SIXT! Like today and I my trip started off with style! Sixt placed FRANK in an automobile where I can style & profile all over the island. From BMW to BENZ these guys got your back & you'll always be satisfied I know I'm cause cruising right now in a white BMW to the beach to tan the body... As for customer service well they got your back! Won't bore you with small detail but unlike most company's this one takes pride in resolving issues. Plus the # 1 dude renting some of you your dream ride and others like me just maintaining status well you wanna find the KING OF SIXT and that's ROELEN cause he will hook you up brother. Best counter man I've ever encountered renting cars, DA BEST! Anyways don't get stuck in those other lines at the airport just go to the Orange & Black area and drive off in style!i read more

Sixt Rent A Car - Car Rental Near Me - Kahului, Hawaii

See all

Sung to the theme of 'Rawhide' Roelen, Roelen, Roelen Keem them Beamers comin Oh my feet are swollen From that flight! Super friendly service and warm Aloha hospitality from our favorite Filipino expat, Roelen who moved to Maui 4 years ago. We chatted him up and he offered a free upgrade from a Camry to an X5. And while totally unexpected, duh...yeah! The lines were longer than nearby more known companies so wait time was minimal and we rolled out in our bougie ride in minutes. read more

First time in years did NOT have to wait in a 1-2 hour line at their adjacent major competitors at the Maui airport. Walked right up to the counter and got our car quickly. HOWEVER- our car had MANY minor and major dents all over it. Be sure to take photos AND videos of the entire car. read more

I rented a vehicle from SIXT and declined the insurance coverage. When I picked up the car I was asked to sign for it. What I did not recognize is that the on site agent had signed me up for the insurance coverage. I suspect that I am not the only one for which this has happened. It seems to be an attempt to boost the rental price. I urge renters to be aware of this practice and act accordigly read more

-5 stars if possible. Worst car rental experience I've ever had! Avoid this place at all cost. They are scammers and will try to change you for existing damages on the car. I had the car for 3 days and when I returned it they emailed me saying there was 12 new damages on the car! Wtf that's outrages!!! The vehicle was parked at the resort most the time. I will never do business with these scammers again. DO NOT RECOMMEND!!! read more

Beware of Sixt! This is a criminal enterprise! When I returned the car at the airport in Maui, their employee walked around it and said everything is fine, no damage. 1.5 moths later (Why did it take so long? The car could have been rented many times by other customers) they sent me a claim about the damage they found, a scratch in the area of the mirror and now I must pay $200. A scratch in that area was listed on the rental agreement as a pre-existing minor damage. The pictures of scratches and dents I took at checkout didn't include this area because there was no damage, so there were useless. Sixt knows that. I read on the internet that this is STANDARD PRACTICE for Sixt to make false claims extorting money their from their customers. Recently they settled a class action law suit over this issue (Google it). This fraud is so widespread that Google offers instructions how to deal with it. My attempts to reach their claims department customer service in my home state of Florida failed. I got either disconnected, or the message about office being currently closed even though I called during their regular business hours would play. These criminal made themselves out of reach! DO NOT RENT from SIXT if you don't deal with criminals and waste a lot of time dealing with this issue. Andrei Belyi read more

Please to all people read this: Sixt is the best rental company in the world. Please just dont complain about damage claims when you are all to greedy to book insurance! Full coverage with 0$ and you will never hear from SIXT again, even when you damaged the car. Thats how the car rental business works, the money comes from people renting a 80.000$ BMW for a very good price but without taking the proper insurance and then complaining about claims when damaging the vehicle ! I live in Germany, i am German and so is the company, and i would never even think about renting a car in Germany or Europe in general without insurance coverage. I just rented a Maserati in Germany for a trip to Italy. Took the insurance, crashed it, returned it and never heard a word from SIXT. And it was like this every time and i rented from SIXT, probably about 80-100 times, never got a damage claim. Greetings to the world From a person, that understands how things work. Have a nice day and think about my words, next time renting. read more

We had a smooth check in and Roelen was an awesome service agent! Incredibly easy and pleasant checkin process.

We got a screaming deal for a 2 week rental in Maui for $578. Wondered how they could stay in business at that rate. The car was already very damaged. Big dents on both sides! After dropping off received a bill for $566 for a ding on a rim. NOW we understand how they keep their rates so low. It's a scam! I would think a ding on wheel rim would be considered normal wear and tear. Not here! I am certain that the $566 will not go to repairs based on the condition of the car we had. I will never rent from them again. read more

Not sure how this company keeps getting away with their unethical practices..........when we picked up our car, folks could not have been nicer.........when dropping off the can, folks were Great...........but a few days after we returned home (rented in Maui).........we received an email with a 'damage' report saying we left a scratch on a wheel (with a couple blurry photos of a wheel ) and they will investigate and get back to us.......well almost a week later they are asking for over $1,300 for a bumper/spoiler damage?????.........there is NO WAY we caused any damage to their car, treated as if it were our own the entire time, even washing it twice......so disappointed on how dishonest they are. read more

I've booked with Sixt in Europe several times, so I was glad to see them here in the US. Nice clean space with welcoming staff. Check in was quick and easy, a small upsell attempt and some issues with the two screens but I was out the door and in the car in 5 minutes. Roelen was very friendly and offered up some sight seeing ideas as well as restaurants. I was pleased up until we dropped the car off. When the woman walked around the car and said everything looked good she handed it to me to sign and much to my surprise my bill was $300 higher than I had booked and agreed to. She said to go in to the office to fix it and I spoke with Roelen again to no avail. The manager contacted me and I found out they had added the collision insurance which I EXPLICITLY denied because I purposely brought my travel credit card to put the rental on since it has $125k coverage. The manager listened at first and I asked him to review the footage since i was literally the only customer in the room when I picked up the car. He then accused me of buyers remorse and not checking my email. Did he think i asked him to review the footage if i was lying? Well, I'm on vacation and didn't bring a laptop and didn't plan on checking work email. Extremely rude management and running some shady bait and switch tactics to charge more. Typical US rental unfortunately. read more

Absolute nightmare. Like many people on Yelp, we've had a battle with Sixt over damages to a rental that we did not cause (and that honestly look trivial or non-existent based on the blurry photo they produced over a week after our car checked in clean) and we've had to escalate to the Better Business Bureau and the Hawaii Office of Consumer Protection. Don't take my word for it, search online and the complaints of similar problems are overwhelming. They lost a class action lawsuit over bogus damage charges a year ago and they reached an agreement with the European consumer protection agency to stop this type of behavior--but clearly this is their MO. Stay away!!! read more

We rented a car from Sixt in Hawaii for two weeks (end of June-early July 2025), and nearly two months after returning the vehicle, Sixt suddenly tried to charge us for damages we did not cause. This feels like outright fraud, and I want to warn others before they get caught in the same scam. Mechanical neglect. The first car had a dangerously low oil level within days of pickup. Instead of bringing us a new car, they told me to drive across the island or perform their maintenance myself on vacation. Here are the facts: Employees refused to document damage. We pointed out multiple issues when picking up two different cars, but staff told us it was their "policy" not to write anything down since cameras supposedly take photos when leaving/returning the garage. Both times, employees confirmed this was the procedure. Improper check-in. When we returned the cars, employees either didn't inspect the vehicle with us or flat-out refused to check it in with us. The first return email clearly showed "no damage." On the second return, employees ignored me, shouted at me to leave the car, and refused to do any walk-through. Delayed & suspicious claim. Sixt waited almost 2 months before notifying us of "damage." No timestamped photos, no proof of when or how the damage occurred, no inspection reports. The one photo they sent has no date, no timestamp, and no evidence tying it to us. Even worse, their repair estimate was dated September and listed the "incident date" as June 27th--the day after we picked up the car, making no sense at all. Suspicious photo deletion. Photos and videos we took of the cars--including family pictures with the rental in the background--disappeared from our iCloud shortly before Sixt sent the claim. Apple confirmed the deletion was not normal and filed a cyber investigation. Pattern of fraud. Sixt recently lost a class action lawsuit for fraudulent repair charges - look it up. Now they are either trying to pin existing damage on renters or bill multiple customers for the same issue - I don't know what there scam is, but there is a scam here. If this damage really happened during my rental, it would have been obvious (right next to the gas cap--I filled the tank multiple times), and Sixt would have timestamped entry/exit photos to prove it. Instead, they have no evidence and fabricated paperwork. This company is dishonest, refuses to follow its own rental agreement, and appears to profit from fraudulent damage claims. Save yourself the headache, frustration, and financial risk--do not rent from Sixt. There are plenty of reputable rental companies in Hawaii; this is not one of them. read more

We rented a 2022 Chrysler SUV from Sixt for the period Dec 9-15 2024 at the Kahului airpot. Fortunately, we purchased full coverage insurance as the car had many dents and chips in the paint that would have taken a long time to document. However, as it turned out, our issue with Sixt wasn't damage to the car. It was a mechanical issues with the car the Sixt calaimed was "damage". When exiting the Sixt garage on Dec 9, I noticed a warning light on the dash. I asked the attendent at the exit about the light and he told me not to worry. It would go off. It never did. On Dec 8 the lights showing what gear the car was in failed. I had to guess what gear I was in - a safety issue when backing up! On Dec 9, we loaded luggage in the car for the return trip to the airport. The car would not start. After half hour on the phone with a very unhelpful Sixt customer service employee, the hotel was able to get the car jumped and sent us on our way to the airport. On the way to the airport, another warning light came on showing the front collision system was disabled. Another safety issue. After returning home, Sixt sent me a review form and a form to explain why the car "would not start" (how about lack of Sixt maintenance). They did note that I had taken the insurance which seemed to imply that, without it, I could be charged for a Sixt mechanical issue! First time I have ever heard of a car rental company questioning (and possibly charging) a customer for their own mechanical issues! In fact I think they owe me something for the anquish of almost missing our flights. If you want to rent an unsafe, unreliable, dirty car, Sixt is your company!!! read more

After nearly 50 visits to Maui, I decided to try sixt Rent-A-Car. Once I picked up the BMW X5, which was a nice car. I learned that the passenger door did not open from the inside. I thought this must be a child safety lock issue so I checked, but that was not the problem. Every time one of the passengers needed to get out of the car they had to either roll down the window and stick their arm out or have the front seat passenger open the door from outside. Not to mention the obvious safety issue , The car also was dirty and had lots of scratches and dents. When I called the rental agency about the door problem, they said that they could replace the car if I drove back out to the airport but didn't have another car for about a week. Since I was only there for two weeks, it was not worth my while to make a more than two hour round-trip. When I dropped off the car and paid almost $4500 (for reference I've paid about $900 for the same amount of time during other months) I let them know about the door problem and how inconvenient it was. After paying almost $5000 for a two week rental car I expected a better quality vehicle. I quickly received an email from the manager of Sixt who was very apologetic and promised a voucher for a future rental. It was unclear at that time with the amount of the voucher would be. After numerous emails IKAIKA HAS STOPPED RESPONDING. NO VOUCHER AND NO FOLLOW UP. SIMPLY PUT THEY REALLY DONT CARE ABOUT CUSTOMER SERVICE NEEDLESS TO SAY, I WOULD NEVER USE THEM AGAIN. SAVE YOURSELF, MONEY AND GO WITH HERTZ, AVIS, DOLLAR, OR BUDGET. THEY ARE ALL RIGHT THERE AT THEIR AIRPORT. ALOHA. read more

Silver is amazing. Go see him for excellent upgrade choices if you want a great deal and car.