When we returned our car, we were told to fill out an incident report for a very minor scratch. The attendant specifically told us not to sign it. A week later, we've received a bill for over 1000k (which we are contesting). It's quite a scam. If you rent from Hertz, I would definitely encourage you to take photos of the car prior to leaving the airport. read more

So under staffed it Hertz. They have only one person working each side. They have 8 stations completely unmanned. The line has not moved and my back hertz. Recommend they staff it better to accommodate the amount of customers they have read more

Hertz - Empty stations that should have employees - Car Rental Near Me - Kahului, Hawaii

Had an advance reservation to "skip the line," but the website does not update inventory so we had only one vehicle option which was a large car + an upcharge per day. The Hertz rental facility had a line out the door of customers facing the same issue who all just wanted a standard compact vehicle. They had one person working for at least 50 people who were in line. Definitely won't be back here. We had a better experience with Alamo/Enterprise last year. read more

Whoa!! What just happened here? I was on Maui just this past April. My experience then was pleasant...hopped on a shuttle, got dropped off at the rental lot, walked to my assigned stall, and drove away after showing my license at the swingy-gate-thingy. I almost felt like I was stealing it lol. But today? I half-expected to be transported to a theme park. After getting our luggage, we were directed to a CABLE CAR that transported us to a brand new multilevel rental car garage. As with my last Gold Member (silent snickering here) experience, I received an email with my assigned stall so I could just walk up to the vehicle and drive away. read more

Hertz - Car Rental Near Me - Kahului, Hawaii

Pick up lot offered literally two cars in Presidential Circle. The worker said it's due to the high number of vehicle recalls. Scary. The bigger issue is that the one car I could select (the other was a pick up truck) was infested with cockroaches. It was so bad, I had to stop at Walgreens to pick up garbage bags to put all my luggage in while driving in the car. Good job Hertz! Staff don't seem to care. read more

I needed a car for the day while in Maui and I decided to give Hertz I try because they showed up cheapest on the orbits search. I logged into Hertz and signed up for Hertz Gold which is currently free for anyone and allows a faster retrieval of your car once you arrive at the airport. Before departing Honolulu, I was receiving a text message to my phone saying that my Nissan Altima was ready for pickup and in parking space number 603. Upon arrival at Maui Airport, I walked a few minutes past baggage claim and hopped the waiting gold colored Hertz shuttle to the nearby Hertz rental lot. Much to my surprise, there was a huge board with my name and location number of my car. The attendant pointed me in the correct direction and I was in my car in less than one minute upon arrival at the Hertz location. All I had to do was flash my driver's license and credit card to the attendant before leaving the lot and I was on my way. This was really an incredibly Fast Car Rental. The return was equally fast. I simply pulled into the return area and showed my gas receipt to the attendant and received an email confirmation approximately 20 minutes later. Amazing that it was only $37.06 for a Nissan Altima in Maui for the day. I will return to Hertz again! Definitely recommended! #20/52 Challenge 2019 read more

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We had a Kia sedan for 2 days-- driving all around Maui both days. For such a newer car, it was in poor shape. The exterior was beaten by hard water stains and the interior just felt dirty. Customer service in the garage area also left something to be desired. read more

Don't use hertz! You've been warned. They had no cars available when tons of people had reservations. The wait was over an hour so we canceled it and went to enterprise. read more

Stay away from Hertz in Maui. We gassed up the car at Costco upon returning our rental, and they charged us for gas claiming we returned the car with an empty tank. After attempts of disputing the charge with Hertz's customer service and sending them screenshots of the Costco gas receipt, they refused to refund the erroneous charge. We disputed the charge through our credit card company, who investigated the charge and ruled in our favor since Hertz couldn't provide proof that we returned the car with an unfilled tank of gas. Hertz then sent the charge to a collections agency and had the gall to "ban" us from using Hertz. Completely unscrupulous and fraudulent. Save all of your receipts, take photos, and make sure you have a paper trail when dealing with Hertz. The amount of time it took to resolve this issue was ridiculous. Also had the same issues as other reviewers with no cars available and waiting for almost an hour to get the next car as it pulled into the parking lot. read more

Renter Beware. I would rate negative 5 stars. Brought car back and they claimed damage. Hertz Fraudulently e-signed my signature on vehicle incident report document. I will never rent a car through Hertz or it's affiliates ever again. Make sure if you do, video the whole car and watch out because when they're soaking wet previous damage won't show. read more

Booked ahead on Expedia, without being told all their policies. Had it been made clear, I could have planned ahead for these policies or booked with a different company. But their policies have changed since I last booked with Hertz, so I didn't know. They refused to give me a car. The new policies were unreasonable, overboard, and completely at the expense of the customer. I had booked ahead of time and had no reason to believe I'd have any kind of issue when I arrived to the check in counter. They were also very rude and not at all apologetic about the situation. After a 14+ hour travel day, this was incredibly frustrating. I have always booked with Hertz for years now, but there is no way I'll ever book with them again. read more

Showed up with a reservation, I'm a gold member. Was told "we are behind on washing vehicles, it'll be at least thirty minutes." This is unacceptable, do better. read more

Terrible start to our vacation with this company. So far we have been waiting 75 minutes for a rental car that was reserved in advance. There is no concern for the customer and all they gave us was a $25 dollar voucher to use on a future visit. We will not be booking with this company in the future and would caution anyone renting with them. read more

Budget friendly option with roach-filled vehicles. Rented a large SUV for the week and was pleased with the selection of newer Tahoes with only 5k miles, but was disgusted to find roaches in the car each day of our 7 day trip. Hope this branch invests in some fumigation services before my next trip otherwise will likely go with another rental company. read more

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This Hertz is pretty small as far as airport locations go. Like most Hertz locations, there is a Gold section and Gold members can pick any car they want in the section. I always seem to be able to get a nicer car when this option is available. This Gold section didn't have any cross over cars like most others do though. It's located in a parking garage. The garage has a very nice bathroom. There's a tram that takes you there from the terminal. It's also only about a 10 minute walk. We walked one of the times and it was a pain to figure out how to cross the tracks. All of my points are with Hertz, so they're always my car rental choice. We had no issues with the car here. read more

Waited over three hours for a rental car at the airport when it wasn't even busy. Trying to understand why we have to pay for a day's worth of rental sitting on the airport floor. Makes a lot sense. Never again Hertz. read more

Hertz - Car Rental Near Me - Kahului, Hawaii

Taryn was amazing! Customer service was great! She made everything so simple and easy to pick up my rental for the week. We always rent at Hertz when in Maui. read more

So much different than Kauai. These people are friendly and professional. I would recommend and use Hertz Maui again. We also had a wonderful car. read more

BEWARE of Hertz, Maui. I was quoted a TOTAL amount for my rental and then hit with an exorbitant local surcharge that was more than 1/3 of the total weekly rental! I complained to the rental agent, who called her supervisor, who informed me that I would be credited this surcharge upon return. The Hertz desk was CLOSED at 10am on a Saturday when I returned the car, and my attempts to get this surcharge refunded via Hertz's customer service has been unsuccessful. Horrible customer service. read more

It was so convenient to rent a car from Hertz. Did our reservations on-line and took a Hertz provided shuttle from the airport to the Hertz station which was about a couple of miles away. We were lucky that we were the only customer and didn't need to wait in line. The Associate was super duper friendly,got out car and we were out with our rental in no time. Only bad thing was when returning the car, there was a Hertz driver that went SPEEDING through the parking lot that nearly hit us. When we later saw him, we approached him to express our frustration and he didn't even apologize. Other than that I'd definitely use Hertz again. read more

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Waited for over an hour, line out the door, had one worker by themselves. Longest I've ever waited for a rental car.

Stay away if/when you can! Rented from this organization and this location specifically today (8/28/21) for a couple of hours. Within 10 minutes of dropping the car back off, I realized I left some stuff in the vehicle. Within just ten minutes, they stole our stuff. Nope. They just ruined the company name for me. read more

We were heading to Maui for a graduation, We thought renting a car for the day would be a great idea. We saw that Hertz was advertising a rental car for $25, so we jumped on it. Arriving at the Maui airport, we walk over to the bus pick and waiting for Hertz bus. There was a few people waiting before us. But by the time the bus came 30 minutes later, there was a very long line and not everybody could get on the bus. The other rentals businesses buses seem to not have any problem going back-and-forth more than a few times, while we were waiting for just that one bus. Thankfully we were able to get on the first bus and there's was a small line at checkout when we arrived at the office. We did notice they had some kiosks stands that you could do it yourself check outback but none of them were working at that times. We mentioned the long wait to our agent, she did apologize, so she changed her attitude about the earlier experience. But!!! When We checked our bank statement The following day, not only did they charge us the $31 for the day and the $200 deposit for the rental that would be returned. But, they also charged us another Random $100 and another $31 was added on top of what was agreed upon. So they pulled $362.00 from our account. This is not ok!!!!! We normally use enterprise and saving five to ten dollars was not worth all of the trouble. We will not be using them again. read more

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I'm at the Hertz in Maui at the airport (OGG). On hour 2. So I have plenty of time to write this review. Long story short - basically Hertz is renting cars they don't have. Landed with a reservation and me and about 60 people are standing here in the garage no cars anywhere. One car comes up every few minutes, then sometimes not for 10. Pick a rental car company that actually has the cars to honor their reservations. This is the most absurd thing I've ever seen after traveling extensively for 30years in a rental car company. I remember when Hertz was a good brand in rental cars. I don't even understand how you have systems where you are renting cars you don't have. read more

Our flight was delayed 2 hrs on July 31st and didn't get in until 12:30am to Maui OGG. We had notified Sixt that we would be late to pick up our rental but they closed when we got there. Thank goodness for the Maui Airport staff (trolley engineer and the parking manager). They assisted us to either get a taxi or a rental. They made sure we weren't left alone with no assistance. Thank goodness for Darryl at Hertz. He assisted us and was absolutely fantastic! We got a great rate too! read more

Hertz - Darryl from Maui Hertz thank you so much! We had a blast! - Car Rental Near Me - Kahului, Hawaii

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Do not use Hertz! Made reservation, paid online. Received emails from Hertz asking us to give Drivers License # info etc. & register as a "Gold" member. Emails promised car would be ready with no waiting in line!! Completed that & received confirmation. Arrived @ airport & this was not the case. Gold member names were to be on a board with parking space number NOPE! There was a board with names but our name was not on it. So we stood in line & waited while 2 employees helped customers. When it was our turn I had my reservation ready to hand to rep. I said Aloha but she did not reciprocate. She asked what I needed. I explained we pre-paid & gave driver info, for Gold Member but my name was not on the board. She looked at her computer & asked me to spell the last name. I complied & she said, well we have a reservation for Jxxxx (husband) but not for you, so your name wouldn't be on the board. Husband stepped forward & stated this name wasn't on the board either. She just stood there looking at me & said, So just what IS your question. I told her I just needed to know where to find the vehicle. She snapped back, that's that's what we are doing here. She demanded the card used for reservation & recited the last 4 digits. I paid with Costco card so gave her the card. She rudely announced this card was in my name & if he is driving he needs to pay for it. I explained it was already paid. She instructed me to pull my card out & demanded my husband insert his card. She was extremely rude & obviously had an issue. She threw some comment out saying something like this is how I get, I didn't get to bed last night til 1:00 a.m. Okay, & how is that my problem? I checked with Costco credit before making reservation & was told as long as I paid using Costco card either of us could drive. Now she was asking WELL? WHO'S DRIVING? Husband said, I guess I am. She snapped back - YOU GUESS? YOU DON'T KNOW? Husband stated he would be. Next she said, you'll be renting a small suv. I said, no, my receipt shows, I paid for a mid-size suv. She half snorted, & said - "Yeah, well good luck with that, there might not be any out there." She then told us to go out & look for the flashing red light, the #2, & pick a vehicle . She told us if there were no midsize we could find a bench and wait for one to be returned, really? There were a few small cars. We lucked out & found a midsize. I decided to contact Herz customer service. Good luck talking to a live person. I was told to submit my comments online. A few days later I received an email stating Hertz was sorry their rep was rude & that would not be tolerated. I wrote back & asking for an adjustment to my bill to compensate me. I was told no adjustment couldn't be made because I still had the vehicle . However, when I return the vehicle, I should ask to speak with a manager & something could be done at that time. I replied stating that I would be returning this car to an airport & would be on my way to catch a flight so might not have time to wait for a manager. Hertz wrote back to me yet again & said that "If" I couldn't speak with a manager upon return, I should go ahead and contact them again & they could do something at that time. I did ask to speak with a manager but no manager available. I got home, contacted Hertz and was offered a $50 voucher for next time. They needed to make it right this time if they wanted me to come back, ever. I called today, actually talked to some one who barely spoke english. He said no adjustment to bill because I reserved thru Priceline. I contacted Priceline initially & was told Hertz was paid & would make it right. Never using Hertz again ever & maybe Priceline is also a bad idea. Either way Hertz will never get my business again. read more

If I could give ZERO stars I would! I usually NEVER negative yelp but this was such a HORRIBLE experience. We waiting over an hour in line to get a car. The line was out the door the entire time we were there. What a great way to start your HAWAIIAN vacation... in the paradise of the overcrowded hot as hell Hertz car rental. NOT :-| Update 1hr 30min no car still.... read more

Hertz - Car Rental Near Me - Kahului, Hawaii

We needed a car for the last 3 days after shipping our Prius by sea, Matson. We asked for a economy car, as in small. We were given a Impala. It will work out fine, we will use the huge massive trunk. It s a big car. New. So the car is nice enough, but the Chevrolet auto transmission is weird. It s variable. And you don t Feel the shifts. So you wind up asking your self is This the last gear. Wouldn't be my choice. I ll decline the next one. We ll return it tonight. Last 12 hours on Maui. read more

Line of people and one clerk. Totally sucks. Come to Maui to wait in line. Go with something you can just walk up read more

Hertz - The line of people waiting to rent a car at Hertz and only one clerk. - Car Rental Near Me - Kahului, Hawaii

Over 150 customers, including my wife and myself, waited for nearly 3 hours on Saturday, May 27, 2023. I paid for my reservation in advance and in full using the Pay Now option online. Not only did they not have the car I rented (or any car in the class that I rented), but the situation was the same for dozens and dozens of other customers. Also, we arrived about an hour after the time I had reserved the car for, due to our flight being delayed. There should have been ample time to have the car ready. Instead, we arrived to absolute chaos: pissed off customers by the dozens, and lackadaisical Hertz employees who were often making jokes with one another and showed no sense of urgency toward angry customers. The manager's attitude was the same, and it seemed like everyone at this Hertz was just used to the madness. The manager (female, Hawaiian native) got into an altercation with an angry customer next to me. Cursing.... screaming, customer shredded his rental reservation and threw the scraps at her, she called security after having cursed him out as well. We were in rental hell. Didn't end up seeing some of our sight-seeing stops due to lack of time left in our first day on the island. I had to call and complain to customer service to request a refund for this horrible experience (by the way, the car they ended up giving us was way worse than the Nissan Maxima that we had initially reserved), but customer service said that the best they can do is offer me a $50 statement credit. Seriously? Words can't describe how awful this experience was. Just avoid. read more

i lost a wallet and they didn't take it very seriously. I almost missed my flight because of lack of care. I had to leave without it. it is impossible to get thru and talk to someone. They act like they're doing you a favor by talking to you. their cars are old and shity and expensive. read more

Hertz - Cars not upkept very well. - Car Rental Near Me - Kahului, Hawaii

rented a car from Hertz for 8 days. Car rental was from Maui Beach Hotel. Rental began on Friday and returned the following Saturday. The car pickup was fantastic. I was thinking what a great experience. Then the car return on Saturday process began. The original rental location less than 2 miles from the airport was closed on Saturday. So I called Hertz and explained the situation. Customer service told me I had to return the car to the airport and there would be an additional charge of $75.00. I explained the rental location was closed and I had a contract to return the car on Saturday. Basic response was sorry but we must charge you or you can return the car to that location when they open on Monday. So miss my flight and book a hotel for 2 days! Seemed like a customer scam and will never rent from Hertz again. Note: I logged a complaint with Hertz and they sent me a nice email saying sorry but customer service should have told you there was a drop off box at the hotel. No refund and we hope to see you again. read more

The rental car battery died during our trip. We called the hertz emergency service line and waited for over a hour and a half before we got through to someone. We called AAA on a different line and they were able to give us a jump. The lady on the hertz customer service line said they spoke to someone at the airport location (named Lindsay), who said we should take the car back to the airport and swap it out for a new one. We did this, but all of the staff there were very unhelpful. The person checking dropped off cars was confused and pointed us back to the front desk to speak to someone there. The front desk person was nicer, but said we didn't need to visit the desk, just go the garage and get a new car. We were stopped at the final checkpoint before being able to leave the airport when the lady in the booth asked for our rental agreement. I gave her what we were given and had in the car. She then took a very derogatory tone and was basically accused me of trying to steal a car. This was so frustrating. After an hour and a half on the phone, a thirty-five minute drive to the airport, and time lost at the airport with the staff not understanding what was going on, now I was being accused of trying to steal a car because the rental agreement I was given, was incorrect. This really put a damper on my day. My honeymoon for crying out loud. Thank goodness I had a copy in my email with my name on it and the correct information. Needless to say, this experience was flat out unacceptable. If I can avoid it, I will rent from any other rental car service and avoid hertz going forward. read more

Booked online despite the bad reviews. At checking we were offered an upgrade saying our luggage would not fit. we had to pay another $900 for upgrade. In lot, I asked, what car were we going to get and found out our luggage would fit but they were out of cars so they offered us a 'free' upgrade. The manager was a vindictive lady who gave us a refund and a very tiny Ford Fiesta when my receipt shows medium sedan. The car had major scratches and dings. I do not know if all Hertz are like this or just this one but we will never use this company again. read more

We ordered a rental car in Maui through a discount code which should be applicable to immediate family. The clerk refused to accept the discount code for my husband, forcing us to add a driver for the whole trip. This added an extra $200 unnecessary cost since I will not be driving. In addition, she was very hard to communicate with. We wanted to use a credit card that was under both my husband and my name. She refused to accept my credit card just because he didn't have the same card on him. I emailed customer service with no response. I will not be using Hertz in the future. read more

After a five-hour flight, my husband and I waited about 45 minutes to get our rental car. There were two employees working and people who had arrived in Maui were not happy because of the long wait. The reason for my extra star is for the employee who provided my husband a list of good places we can eat in Maui. read more

Absolutely horrible service. We booked online and when we came to pick up the office was closed, even though we called Hertz to make sure it will be open. Then Hertz customer service sent us to another location and when we got there they said sorry so sad but too bad for you we have no cars left. Called back customer service and was told to send an email with receipts and they would at least reimburse our Uber to the second location and the hotel ... Did NOT get reimbursed. Filled a BBB report and the business said we don't care and will not be reimbursing your losses. It's a shame businesses can get away with treating customers like trash. BBB documented but can't force them to honor their commitments. Will NOT be giving my hard earned money to Hertz again! read more

Something must be going on in Maui, as the last few times I was trying to rent a car on Maui (Last week Friday, as well as today), I was unable to secure a rental car from Avis. I always use Avis, as much as possible, as I've been using them for years. After renting cars 69 times in 2014, you would think that when I needed a car, Avis would automatically hook me up? Well, since I could not get a car from Avis..............I went with "plan B", and used Hertz rental car today. I'm glad I did, as I got a very reasonable rate, plus the nice people at Hertz upgraded my car for free (See Pic). I will be signing up to the Hertz Gold Club.........why not? It's always good to have other "options" if the company I like to use does not take care of their loyal customer. No complaints at all...........I was able to get my car quickly, got a very nice ride today, paid a reasonable rate, and when I returned the car, the check out process was quick too! A BIG "MAHALO" Hertz Rental Car on Maui! I will be back soon! read more

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Prepaid in April for a 4 day rental, showed up on August 28th to pick up car. Online check in did not work, person at desk told us it never works and will only slow you down, you have to come to the desk. During check in we were asked for the credit card used to pay (not reserve, pay) for the car rental. My credit card had been compromised in June and I had a replacement card. They would not accept this card. Don't know why they needed a card, it was paid for in April! She rented me a car for the same price (which was good, I guess) but I had to pay for it again! Needless to say this infuriated me but I was given a number to call for a prompt refund on my original $412.51 purchase. Well I call the number for two days about 4 times (30-45 minutes on hold) gave up and when I got home wrote an email. That was 26 days ago, still no refund, I did receive a promise today that I should receive credit into my account 7-10 days from now! What is wrong with these people? I have never complained online but this prompted me to, never again Hertz! read more

My husband left a very special pair of Maui Jim Sunglasses in the rental (silver Acura SUV) when we returned in Jan 7th around noon. I've left many messages with zero call-backs and other times I've called the mailbox was full. If someone could please call me or even text me for an address to ship them back, that would be awesome! Veronica - 650-575-5132. read more

Hertz - Car Rental Near Me - Kahului, Hawaii