Packages get there but their website is absolutely useless for tracking. The only features that are potentially useful are their location, email address, and their phone number. Do better ALAS, it's 2024, have a working website, where we were referred to AFTER we called their local LA phone. I would certainly wouldnt send remittance nor book flights IF THOSE FEATURES DO NOT WORK ONLINE via their website. read more

Alas Cargo - Absolutely useless website unless you need their address, email or phone # No tracking possible and I wouldnt dare book flights, remittance - Couriers & Delivery Services Near Me - Panorama City, California

I have been a customer of Alas Cargo for decades. From the days that they started I have been sending all my bb boxes with them. I have never had any problems at all. I have heard horror stories from friends who used other carriers and claimed that their boxes had been opened and that there were missing items on their boxes. I have never had this issue with Alas. Also when one of my boxes have a problem for instance they contact me right away to let me know. I appreciate their service. Thank you Alas. I highly recommend them even for monetary remittances. I find their exchange rate very fair. read more

The reason I don't like this business is we sent a box over to my daughter in the Philippines and guess what they open it up they took about 7 items that cost $200-$250 out of my box without our permission so do not send no boxes From here to the Philippines that you do you're taking your chances so it's a no go for me read more

Let me start on the day of the pickup. It was August 10, 2024, around 9:20 am, and the driver who would pick up the box arrived. First, he does not want to enter our house. Instead, he wants us to give him the balikbayan box. Remember, our box was hefty, and he did not want to go inside the house, use his trolly, and pick up the box. I was able to convince him to go inside. When he went inside our house, he started complaining about why the box was not yet sealed. Before, the person who picked up the balikbayan box usually sealed our boxes. But we had to do it ourselves for him. Terrible, terrible indeed. Then he gave us our carbon copy receipt, which you can't even read because it was illegible, so I took a picture of the original receipt. He didn't say thank you; he didn't say goodbye. He just took our boxes and left. By the way, his name is Gerry. I was not satisfied with their service, so I called Alas Headquarters. I wanted to address the issue with his supervisor to improve their service, so I spoke to a representative, "Myka." I asked Myka if I could speak to a supervisor. She said her supervisor was not available at the moment, but I could leave a message, which I did. I explained what happened, and I asked her to tell her supervisor to give me a call. She said she would relay the message to her supervisor. The whole day, nobody called me from Alas. Usually, they deliver our balikbayan boxes in less than two months. It was October 21, 2024, when I made a follow-up about my box. It was Myka who answered the phone and told me that our box was in Taiwan. She estimates that they will deliver our box within that week. A week later, I called Alas because we still needed to receive our balikbayan box. She then said that our box was in their warehouse in Manila, Philippines, and they would deliver it any day now. She even said that if our box is that important, why don't I call their office in Manila? The nerve and professionalism were on the roof. They seemed to be playing games with me, so I asked for a supervisor. She then said again that her supervisor was not available at the moment and was out for lunch. I asked what time her lunch ended, and she said 2 pm, so I asked her to tell her supervisor to call me after lunch. I even gave my cellphone number to verify that they had my number. Guess what, nobody called me. November 1, 2024, I asked my family member in the Philippines to call Alas Manila. Their office in Manila said that our box was not yet released in the port. So, all the times I called Alas about the status of my box, they were lying to me. Exactly three months, which was November 10, 2024, when my family in the Philippines told me that my balikbayan box just arrived. When the box arrived, it was pretty much beaten up. Based on my experience, I already established that Alas Cargo is a terrible company to send your balikbayan boxes. Their staff are horrible, dishonest, deceitful, untrustworthy, lying, and have no integrity. Their business itself is worse than bad. read more

it's too bad there aren't negative stars available for these reviews... STAY AWAY!! I can't scream enugh... stay away from these people. Alas Cargo will not help you if anything happens to your box... not even apologize. I have sent stuff for a church in the Philippines, and one of their delivery guy stole them and ALAS did not do a thing. not a thing. these people only wants your money.. save them instead. these guys are crooked as heck! read more

Where is my box, that was picked up last August 4,, 2024?!?!? I was told it' will arrive Manila 1st week of November, now according to your customer service it will arrive Manila on the 17th of November, why????? Could you please tell the truth!!!! read more

If I can give a NEGATIVE star, I would give this establishment negative 5 star! I called Thursday to get an appointment for pickup. The lady said tomorrow (Friday) between 11AM-5PM, no one came not even a single phone call. We waited and wasted time. Saturday night we called the main office number and they told us it would be Sunday pickup. The driver came but not after making at least three calls to follow up. WORST experience dealing with this Panorama branch!!!! read more

I sent two boxes for my niece wedding on Aug 25, 2024 they claimed that it will reach the Philippines in between 45 to 60 days. These incompetent and idiotic people shipped my boxes separately, one on Aug 30 and the other one Sept 7th. The first box got there on time but the other box will arrive the port not until Oct 29. My niece wedding is october 30th so how will I explain to the couple that all of their wedding stuff and dresses will not be there on time because of this stupid company. Do your research, there's a lot of reputable and reliable shippers than this one. read more

$50 regular door to door plus $15 if you want them to pick it up at your place so $65 total, not bad. My first package arrived in Manila in good condition. They gave me another empty box so I'm trying them out again, so far so good The boxes arrived quickly and are in good condition, so far so good! Will try them again read more

I used Alas Cargo to shipped 3 boxes to the Philippines. They said it will arrive in 3 months which was correct. Got them boxes on what they said will arrive BUT IN ONE OF THE BOXES, STUFF ARE MISSING ... i read Penny G. comment complaining about stuff missing in her box ... same thing with one of my box. I have tools missing on my box, definitely, those were stolen by ALAS CARGO ... the filipino employees of this company steal things in your balikbayan boxes. BEWARE .. DO NOT SEND BALIKBAYAN BOXES VIA ALAS CARGO, THEY OPEN YOUR BOXES AND SEE WHAT THEY CAN STEAL ! read more

We've been sending our boxes to the Philippines thru Alas Cargo all these years. The boxes get there safe and on time and in great condition. read more

All the boxes I sent to my family in the northern part of the Philippines were in very good condition. The delivery guys are very nice and respectful to my parents. Never had any issues in their services. Thank you Alas Cargo! read more

Alas Cargo has been our Balikbayan box carrier for several years and they have been very reliable and all our boxes were safely delivered.as scheduled. Highly recommended. read more

My family been sending their packages in the Philippines for more than 10yrs now and never loose anything. I also tried Alas Cargo in National City to send my boxes in the Philippines for my kids and they said box was intact, no damage and they receive everything I sent. read more

Always right on time,you get your stuff on schedule.Your boxes arrive there with no damage or missing item.I normally take a picture of my items and so far no issues...I love this door to door service...highly recommended...honest people,honest service,love you guys read more

I sent a package and some items were lost and stolen. I took pictures of all items inside the box I know what is inside of it! My box arrived in the Philippines almost 4 months. The guy on the phone told me that they will investigate about the stolen items and will email me the pictures of the package sent to the Philippines but it is now 2021 they never emailed or called up! I don't trust this cargo!! No word of honor! Not honest! Those who took my items may all of you die of covid! Karma will soon knock on your door!!! You keep my box for almost 4 months because you stole everything you want from it!!!! Don't ever let your hard earned money be stolen by this dishonest cargo!!! May your business be closed for good!!!! read more

Beware of this company.I had a box delivered to the Phillipines and it got there late as well as having missing items. I filed a claim after the waiting period. Now have been waiting 4 months and still no reply. Another box I sent just got there and it was opened my return address label is gone as well as the straps that were on it. I'm still waiting to see what's missing from it. read more

Alas Cargo - Obviously tampered with! - Couriers & Delivery Services Near Me - Panorama City, California

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I would definitely give a negative star if there is one. Instead of picking up a box from my parents house in the afternoon as promised , Jerry ended up changing the time at his convenience for the morning. Unfortunately, when Jerry called in the morning my mom couldn't pick up the phone since we were at church at the moment. Now they cannot pick up the box because of their inconvenience. They never kept their word to consumers that has used their services for so long. I am definitely disappointed at their lack of communication and delivery promises. read more

My family has been sending door-to-door boxes to the Philippines using Alas Cargo for the past 6 years. Reasonable prices and most important of all, the boxes arrive untampered and with their contents intact. Also our boxes usually get to the province in 5-6 weeks. Reliable from our door to our loved ones' doors in the Philippines. Thank you and keep up the great service. read more

If i can give ZERO star i will! My package to Bacolod City Philippines has been 2 months and still counting! Stay away! Waste of money

One star? so shameful!!!! My family just receive the package last day and they find out that there's missing. Oh my god, they start taking it from the bottom of the box. Please please people don't do this again. I felt so sad it happen to me and it's my first time dealing with you ALAS CARGO, I trusted you, I paid you in exact rate so please give me the good service read more

I don't know why they have such bad reviews. I have used them for the past 8 years and I send a minimum of 5 boxes every year and all the boxes arrived intact with no missing items. Like tomorrow we're heading there to send 7 boxes. It would get there in a couple months because of the Homeland security screening. It used to be a month and sometimes even 3 weeks. I have nothing but good experience with them. read more

I called on 10/22/15 to arrange pickup of a balikbayan box. A woman answered and had a pretty bad attitude at the onset. She told me she had me scheduled for pickup the next day on 10/23/15 between 12 noon and 5pm. I read the information back to her and she confirmed. I called again on pickup day, 3:38 pm, to confirm. I spoke with someone named "Carlo." Carlo reassured me pickup would happen. I called again at 4:55 pm and no one would pick up the office phone. Guess they went home early. Well, 5 pm came and went and no pickup and no courtesy call - nothing! Finally, at 6pm, the doorbell rings. It was the driver, Marlo. He showed me his schedule and it showed pickup from my home between 6pm & 8pm. He was very embarrassed and quite upset that no one had called since he had notified his office of his schedule the night before. All I can say is that Alas Cargo gives Filipino businesses a really bad name. Their office staff obviously does not care about customer service. They are inept, inefficient and highly unprofessional. DO NOT use Alas Cargo! read more

we sent a package and we were advised it will take about 45 days. as of now, the package still in limbo and it been 3 months now. 2nd time, we were advised it will arrived in the destination to a certain day, 3rd time we called, alas said it was in manila. the 4th time, i was advised still in long beach due to stranded? and now in taiwan? we don't get it, we are totally confused with alas (lady answer the phone) seriously, i would give this establishment a zero star. i will never ever use their services again, and i would never recommend them to my friends and family. they are bunch of liars and baloney. why can't just tell customers that the package still in the US due to delay, why they have to make up bunch of b.s stories and lying's? love ones are waiting back home to receive the package... it was horrible experience using this expensive service. read more

i fucking hate this alas! i was schedule friday between 1pm to 5pm for them to pick up my boxes. i waited and they didn't come. i keep calling and updating for the person. bad services!!! read more